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Karbon

The collaborative practice management platform for accounting firms

VP, Strategic Customer Programs

Vice PresidentVice PresidentFull TimeRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 hours ago

Salary

$220K - $250K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishGo

Job Description

VP, Strategic Customer Programs

Karbon

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

Job Requirements

  • 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability.
  • Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders.
  • Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication.
  • Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions.
  • Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
  • Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up.

Benefits

  • Flexible Time Off with an encouraged 4 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Paid dental and vision and eligible spouse/partner and dependents
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend

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