• Serve as the primary point of contact for client relationship management • Focus on client retention, contract negotiation, and implementation • Conduct business planning and reviews • Build relationships with key decision-makers across multiple regions • Support staff development and ensure business continuity

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, and PC deployment. • The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. • Projects may vary in number, size and complexity. • Applies company policies and procedures to resolve a variety of issues. • Works on problems of moderate scope. • Receives general instructions on routine work and detailed instructions on new projects. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders. • Coordinate and assist with regularly scheduled meetings with core teams. • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.

• Support efforts to facilitate program participation and drive high levels of both client and customer satisfaction. • Build and maintain trusted partnerships with clients, customers, installers, and cross functional internal teams. • Communicate complex ideas clearly and effectively, both in writing and verbally, to diverse audiences with varying perspectives. • Manage multiple priorities through strong project and time management; remain organized, proactive, and communicative. • Track program budgets, goals, and resource allocation to ensure effective and efficient delivery. • Prepare, analyze, and review reports and data to measure performance and progress. • This position requires cross-functional collaboration across multiple departments. • Support Clients effectively.

Title: Program Manager, Game Science Location: London, England, United Kingdom Job Description: Who We Are At 2K, we create some of the most iconic and culture-shaping video games in entertainment, including NBA® 2K, one of the top-selling franchises in the world, and legendary titles like BioShock®, Borderlands®, Mafia, Sid Meier’s Civilization®, and XCOM®, as well as fan favorites WWE® 2K, TopSpin®, and PGA TOUR® 2K. We build unforgettable experiences by pushing the boundaries of creativity, authenticity and innovation across every genre. Our portfolio is brought to life by some of the most influential game development studios in the world. Visual Concepts, Firaxis Games, Hangar 13, Cat Daddy Games, 31st Union, Cloud Chamber, Gearbox, HB Studios, and 2K SportsLab create world-class experiences across platforms. But what truly powers 2K is our people. We believe the best ideas come from teams that feel empowered, supported, and inspired. As an equal opportunity employer, we are committed to fostering a diverse, inclusive workplace where people are encouraged to come as they are and do their best work. What We Need The Program Manager – Game Science & Insights serves as the central operational hub for 2K’s analytics, machine learning, and game intelligence initiatives. Operating as a seasoned professional individual contributor, this role orchestrates workflows, tracks timelines, and ensures seamless execution across the entire analytical project lifecycle. The Program Manager acts as a vital bridge between a distributed team of data scientists and cross-functional business units, providing critical operational visibility and status tracking to leadership to enable strategic decision-making. What You’ll Do - Analytics Lifecycle Facilitation: Facilitate the end-to-end data science process from initial concept (including scoping and data requirements verification) through to final deployment and subsequent lifecycle tracking. - Project Orchestration & Roadmapping: Build and maintain comprehensive project timelines, work-back schedules, and team allocations to guarantee data models and insights milestones are hit on schedule. - Agile Administration & Workflow Automation: Act as the specialized Jira and Confluence champion for the team. Establish, operate, and optimize centralized tracking systems for technical workflows, documentation, sprint backlogs, and team velocity metrics. - Risk & Dependency Mitigation: Proactively surface, track, and resolve project dependencies, data pipeline blockers, infrastructure delays, or operational risks. Escalate unresolved issues to appropriate stakeholders to minimize delivery delays. - Cross-Functional & Team Operations: Manage operational communication and workflows between the Game Science team, internal business units, and the Central Data team. Coordinate special operations, including internal functions, knowledge-sharing workshops, and team offsites across global locations. - Reporting & Executive Visibility: Prepare and distribute detailed project status updates, progress charts, and milestone reports to ensure the Senior Director and key stakeholders maintain absolute visibility into all analytical phases. Core Competencies - Operational Execution: Exceptional capability in handling complex workflows, establishing structure out of ambiguity, and driving multi-stakeholder initiatives forward within a matrix organization. - Critical Thinking & Problem Solving: Proactive problem-solving mindset suited to managing the unique, iterative, and non-linear R&D nature of data science and advanced analytics environments. - Cross-Functional Collaboration: Strong interpersonal skills to interface successfully across highly technical roles (data scientists, engineers) and corporate business stakeholders. - Communication Excellence: Skill in translating project statuses, data risks, and technical dependencies into concise operational insights for senior leadership review. What Will Make You A Great Fit Required Qualifications, Knowledge, and Job-Related Skills - Experience: 4+ years of dedicated program or project management experience, specifically supporting data science, advanced analytics, or machine learning teams. - Technical Familiarity: Conceptual understanding of data workflows, machine learning lifecycles, and data engineering pipelines ("Why" and "What") without requiring direct coding expertise. - Tool Expertise: Professional-level mastery of Jira and Confluence for managing team backlogs, dependencies, and complex technical roadmaps. - Education: University degree or equivalent practical experience in project management, business operations, data systems, or a related field. Preferred Qualifications - Experience working within a global, distributed team architecture spanning multiple time zones (e.g., US and Europe). - Familiarity with the gaming industry, entertainment industry, or AAA game publishing lifecycles. As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation. Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. #LI-Hybrid