The collaborative practice management platform for accounting firms
Senior Support Engineer
Location
California
Posted
4 days ago
Salary
$107K - $120K / year
Seniority
Senior
Job Description
Senior Support Engineer
Karbon
• Lead root cause analysis on highly complex issues • Read C# and the broader .NET stack • Write safe, considered SQL • Make sound production access decisions • Investigate and reproduce defects across the platform • Monitor and respond to production alerts • Create well-scoped tickets for engineering attention • Lead technical investigations during incidents • Uplift escalation quality across tiers • Build reusable automation and tooling • Mentor peers and the broader Support function • Communicate complex issues clearly to customers and internal stakeholders • Use AI as an accelerator of judgment
Job Requirements
- 5+ years of experience in technical support engineering, application support, or a closely related role in B2B SaaS
- Write SQL confidently and safely
- Read C# and .NET code
- Investigate with structure applying repeatable RCA techniques
- Write with precision and communicate clearly
- Think in systems and manage your own queue
- Handle difficult customer conversations calmly and professionally
- Mentor naturally and willingly share knowledge
- Be genuinely curious about how software works
Benefits
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision and eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
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Palo Alto NetworksPalo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
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