Interra Health

Role Description As our Senior People Partner, you'll be the strategic partner across Product, Engineering and Operations organizations, helping build high-performing teams and enabling the business to scale. You'll be embedded in the day-to-day rhythms of the organization, bringing candor, sound judgment, and business acumen to decisions on talent, organizational design, leadership effectiveness, and change. This is a role for someone who thrives at the intersection of strategy and execution. You'll coach leaders through complex decisions, build scalable people solutions, and help shape how we leverage AI to make our teams—and our People function—more effective. - Serve as the strategic People Partner for Product, Engineering, and Operations, partnering with leaders on talent strategy, organizational design, workforce planning, and building high-performing teams. - Build trusted partnerships with leaders by bringing candor, sound judgment, and business acumen. - Embed yourself in the business by participating in planning cycles and operating rhythms, anticipating challenges before they become people problems. - Navigate employee relations matters with sound judgment, balancing business needs, risk, and the employee experience while coaching leaders to make thoughtful, principals-aligned decisions. - Build scalable People programs and operating mechanisms, using AI and automation to simplify work, improve decision-making, and increase impact. - Partner across the People function to deliver integrated solutions and build new capabilities as the organization grows and evolves. - Champion AI adoption and change management, helping leaders and teams build the skills needed to thrive in an AI-enabled workplace. - Use data and business insight to identify trends, challenge assumptions, and improve organizational effectiveness. Qualifications - 8+ years of progressive experience as a People Partner supporting Product, Engineering, Operations, or other technical organizations. - Experience partnering with leaders through high-growth, scaling, or post-merger integration, helping teams scale and navigate change. - Strong business acumen and executive presence, with the ability to influence leaders and translate business priorities into people strategy. - Demonstrated success coaching leaders through performance, organizational design, talent strategy, and complex people matters. - A builder mindset—you create scalable programs and ways of working, thrive in ambiguity, and balance strategic thinking with hands-on execution. - A genuine curiosity about AI and emerging technology, with a track record of using new tools to improve how work gets done and helping organizations adapt to new ways of working. - Thrives in fast-paced, evolving organizations where ambiguity is expected and building is part of the job. - Bachelor's degree or equivalent experience; experience in healthcare technology is a plus. Core Competencies - Knowledge & Application: Understands how Product, Engineering, and Operations teams think, prioritize, and operate — earning trust by speaking the language, not just translating HR into it. Applies deep HR business partner expertise, informed by AI and emerging-tech trends, to set the approach for how people practices show up inside a fast-moving, cross-functional client group, not just to execute existing programs. - Complexity & Problem Solving: Navigates ambiguous, high-stakes situations — org restructures, capability gaps, role evolution driven by AI — where the right answer isn't obvious, exercising independent judgment and owning outcomes that affect business performance and employee experience. Leads change rather than just supporting it, designing and executing programs that shift mindsets and build capability, with a clear point of view on the future of work and AI's role in it. - Collaboration & Interaction: Works effectively across line, middle, and senior management within a client group, and with the broader People Team. Advises managers on complex, sensitive matters, adapts communication for diverse audiences, translates between business needs and People strategy, and knows when to loop in the Head of People for executive-level partnership.

Role Description Interra Health is looking for a Senior Integrated Marketing Manager to own demand generation and partner marketing across our pharmaceutical and life sciences markets. Reporting to the Head of Marketing, you will own the top of the funnel - building integrated, multi-channel campaigns that generate qualified pipeline, equipping Sales with content that converts, and amplifying our partner and patient-engagement story to the people who shape buying decisions. This role is squarely focused on driving measurable pipeline. You will design and run campaigns end-to-end, partner fluidly across Product, Sales, and Customer Success, and turn campaign data into the next better decision. The right person brings structure and momentum to a marketing function that is scaling in a regulated, fast-moving healthcare market. What You'll Do - Own integrated demand generation - design and run multi-channel campaigns spanning digital, email, webinars, content syndication, account-based marketing (ABM), and industry events that drive awareness, engagement, and qualified leads. - Own top-of-funnel performance, including lead generation, MQLs, pipeline contribution, and campaign ROI, and report on results against clear targets. - Build sales enablement that converts - presentations, solution briefs, case studies, customer stories, white papers, and thought-leadership content with messaging tailored to key buyer personas, developed in partnership with Product Marketing. - Partner closely with Sales to support strategic accounts, nurture opportunities, and improve pipeline conversion. - Drive partner and customer engagement - lead co-marketing initiatives with strategic partners and develop campaigns that grow product awareness, adoption, and utilization. - Lead patient-engagement marketing - develop content and campaigns that communicate the value of patient-centric solutions, including access, adherence, and activation, to pharma and life sciences stakeholders. - Own marketing for industry conferences, partner events, and webinars end-to-end - pre-event, on-site, and post-event - to maximize lead capture and pipeline impact. - Use AI tools to accelerate campaign production, content drafting, audience segmentation, and performance analysis, raising both the speed and quality of marketing output. - Continuously optimize - track campaign performance, lead metrics, partner engagement, and pipeline contribution, and feed insights back into the next cycle. Qualifications - Bachelor’s degree and 8+ years in B2B marketing, including demand generation and integrated campaign ownership (equivalent experience considered). - Demonstrated ownership of multi-channel demand-gen programs with measurable pipeline impact. - Hands-on experience with marketing automation and CRM platforms such as HubSpot, Marketo, or Salesforce. - Strong content and messaging skills, with fluency in funnel metrics - MQLs, pipeline, and ROI. - Proven cross-functional collaboration with Sales and Product. - Healthcare, pharma, life sciences, or other regulated-industry marketing experience. - Comfort operating in a fast-paced, post-merger environment where systems, priorities, and structures are still evolving. Nice to Have - Experience with AI-first collateral creation tools such as Jasper. - Event marketing experience at industry conferences and partner events. - Familiarity with patient-engagement, medication access, or adherence solutions. - Experience with product marketing or marketing operations in a SaaS environment. Core Competencies - Knowledge & Application: Applies deep marketing and demand-generation expertise to improve how campaigns and programs are run, not just to execute them. Adapts established approaches to the specific complexity of regulated pharma and life sciences markets and anticipates how content will perform across channels. - Complexity & Problem Solving: Handles complex, ambiguous campaign and pipeline challenges, determining their own methods on new assignments. Makes sound trade-offs across channels, audiences, and competing priorities, and knows when to escalate versus move forward with a defensible approach. - Collaboration & Interaction: Works effectively across Marketing, Sales, Product, Customer Success, and external partners. Advises stakeholders on complex matters, adapts communication for diverse internal and partner audiences, and aligns marketing programs with business objectives. Our Core Principles - Our purpose begins and ends with the patient. Behind every decision is a human being counting on us. When priorities compete, the patient wins. Always. - Never Stop Learning: We continually question, iterate, and learn from everything around us, because better understanding leads to better outcomes. We treat every experience, from wins to failures, as a chance to learn and move forward. - Act with discipline and speed: We bias toward action and value progress over perfection. Decisions are strategic and tie back to a clear “why.” - Win together, grow together: We recognize that our best outcomes are collective. We take time to acknowledge contributions, practice gratitude, and build the kind of company that makes us proud. Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Role Description Interra Health is seeking a Senior Account Manager, Health Systems to serve as the strategic owner of our largest Arrive Health client relationships. This is a high-ownership commercial role responsible for driving client retention, satisfaction, and revenue growth across a portfolio of health system accounts. - Own the strategic relationship with each health system account, serving as their trusted advisor from the executive suite to the operational floor. - Build and maintain multi-threaded relationships across C-suite, clinical leadership, IT, and pharmacy stakeholders. - Develop and maintain formal account plans with relationship maps, growth strategies, risk assessments, and expansion roadmaps. - Run data-driven quarterly business reviews led by KPIs and outcomes, tailored to the audience, and used as a tool to drive engagement and secure commitments. - Monitor account-level metrics — transaction volume, prescriber adoption, patient savings, coverage avoidance, PA avoidance — and translate them into strategic narratives tied to client priorities. - Build ROI models, share benchmarks, and proactively communicate wins throughout the quarter to reinforce partnership value. - Identify and close expansion opportunities including new solutions, new sites, new departments, and new use cases within existing accounts. - Drive contract renewals, forecast expansion revenue, and deliver against quarterly and annual growth targets. - Proactively identify at-risk accounts and execute retention strategies before issues escalate. - Own complex, multi-stakeholder health system accounts requiring executive-level relationship management and strategic planning, and lead escalations independently. - Contribute to account-management playbooks, ROI frameworks, and process improvements, and serve as an informal resource for other account managers. - Partner cross-functionally with product, implementation, engineering, and support to resolve customer issues and advance retention objectives. - Use AI-enabled tools to improve efficiency in client communication, QBR and renewal preparation, account-health monitoring, and reporting. Qualifications - 5–7+ years in account management, strategic partnerships, or client success, with direct experience in healthcare or health IT. - Bachelor’s degree or equivalent practical experience. - Direct experience working with health systems, hospitals, or large provider organizations. - Proven ability to build and maintain C-suite relationships in complex enterprise accounts. - Track record of retaining accounts and growing revenue through strategic upsell and expansion. - Strong presentation skills — comfortable leading a room of executives through a QBR or strategy session. - Data fluency — ability to pull insights from metrics and tell a compelling story with numbers. - Experience building account plans, managing pipelines, and forecasting expansion revenue. - Familiarity with EHR ecosystems (Epic, Oracle/Cerner, athena, eClinicalWorks) preferred. - Knowledge of pharmacy benefit, PBM connectivity, prior authorization, or clinical decision support is a plus. - Self-directed operator who thrives with ownership and minimal oversight. Core Competencies - Knowledge & Application: Applies broad knowledge of account management practices, health system commercial models, EHR workflows, and customer health methodologies. - Complexity & Problem Solving: Manages complex, multi-stakeholder health system situations with a high degree of independence. - Collaboration & Interaction: Works cross-functionally with Product, Implementation, Engineering, Sales, and Support with credibility and influence. Benefits - Competitive compensation - Remote-first: Work from anywhere in the US with a one-time home office stipend and monthly Wi-Fi reimbursement. - Flexible work: Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET). - Company-wide offsite: Annual offsite to collaborate, build relationships, and have fun together. - Time off that you’re expected to use: Flexible PTO, 17 company holidays, paid sick leave, and paid parental leave. - Comprehensive health coverage: Multiple medical plan options with significant company premium contributions, dental, and vision coverage. - Financial wellness: 401(k) with company match.

Role Description We are seeking a highly skilled and experienced Senior Data Engineer to collaborate with us to design, implement, and manage our organization’s data platform. The ideal candidate will possess deep expertise in data modeling, database design, cloud data platforms, data governance practices, and data integration tools. This role requires a hands-on technical team member who thrives in a player-coach capacity—someone who can both collaborate on architectural solutions and actively contribute to their development. As a Senior Data Engineer, you will work closely with cross-functional teams to ensure our data systems are scalable, secure, accessible, and aligned with strategic business goals. You will also be expected to engage with global teams, including offshore engineering resources, to drive consistent implementation standards and foster a culture of knowledge sharing and continuous improvement. What you'll do: - Architecture & Strategy - Design and implement scalable, secure, and high-performance data solutions across a multi-cloud organization that includes AWS and Azure. - Define and enforce data engineering standards, best practices, and architectural patterns. - Collaborate with a highly motivated team to evaluate and integrate emerging technologies that enhance the data platform’s capabilities. - Drive platform evolution by identifying opportunities for AI-powered automation and implementing solutions that enhance data workflows. - Data Engineering & Infrastructure - ELT pipelines using AWS Infrastructure, Azure Infrastructure, Apache Airflow, Snowflake, and dbt. - Oversee the design, development, and optimization of a unified data platform across cloud environments. - Manage the development and maintenance of data models and schema designs to support efficient data storage and retrieval. - Manage schema evolution processes from product data sources to Snowflake. - Optimize data processing workflows for performance, scalability, and reliability. - Act as a subject matter expert for internal stakeholders and clients, addressing technical inquiries and providing strategic guidance. - Governance & Quality - Implement and maintain robust data governance, security, and compliance frameworks. - Ensure data quality, security, and integrity through effective validation, cleansing, testing, and monitoring techniques. Qualifications - 4+ years of experience in data engineering. - Proven expertise in AWS, Azure, Snowflake, dbt, and Python. - Strong background in data warehouse architecture, data modeling, and performance tuning. - Proficiency in SQL, dbt, and Python for data transformation and orchestration. - Experience with cloud-native architecture, DevOps practices, and CI/CD pipelines in Azure, AWS, and GitHub. - Excellent communication and collaboration skills with the ability to influence technical direction and strategy. Core Competencies - Knowledge & Application: Fully proficient in data engineering; applies a complete understanding of the discipline’s principles, tools, and company practices to deliver work. Owns assigned projects end to end and produces results with minimal oversight. - Complexity & Problem Solving: Works on problems of diverse scope where analysis requires identifying and evaluating factors from limited information. Devises solutions by adapting and applying existing approaches, exercising judgment within established practices. Impact is primarily at the team and project level. - Collaboration & Interaction: Builds productive working relationships and influences senior partners outside own immediate team on technical matters. Adapts communication style for diverse audiences to explain approaches and gain support for recommendations. You Will Enjoy This Role If - Fully remote role within the United States. - Periodic travel (approximately 5%) for team meetings, customer visits, and industry events. - Operates in a fast-paced, growth-oriented, PE-backed SaaS environment. - Requires cross-functional collaboration across Data Engineering teams. - Ability to manage multiple concurrent and shifting priorities. - Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment. Benefits - 💸 Competitive compensation - 🌍 Remote-first: Work from anywhere in the US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement. - Flexible work: Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life. - ✈ Company-wide offsite: We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together. - 🌴 Time off that you’re expected to use: Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave. - 💙 Comprehensive health coverage: Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. Includes company contributions to HSA/FSA accounts (based on plan selection). - 💰 Financial wellness: 401(k) with company match to help you plan for the future.

Role Description Interra Health is the parent company of DoseSpot and pVerify — two leading healthcare technology platforms serving thousands of healthcare organizations across the country. As we continue to scale both product lines, we are looking for Business Development Representatives (BDRs) to accelerate pipeline growth and outbound sales efforts across our portfolio. In this role, you will be the first point of contact with prospective customers, playing a critical part in generating and qualifying new business opportunities for our Client Executives. You'll collaborate closely with Sales and Marketing to optimize outreach strategies, refine messaging, and help us bring healthcare technology innovation to more organizations. - Prospect and identify potential clients through social media, online databases, industry events, and outbound sequencing tools. - Initiate contact with prospects via cold calls, emails, and LinkedIn — presenting the value of Interra Health's portfolio of solutions. - Qualify leads through discovery conversations, understanding prospect needs, challenges, and fit for our solutions. - Build and maintain relationships with prospects, moving them through the sales funnel with relevant information and timely follow-through. - Partner with Client Executives to hand off qualified opportunities and provide context that improves close rates. - Collaborate with Marketing to provide feedback on lead quality, ICP definition, and campaign effectiveness. - Maintain accurate, up-to-date records of all prospect interactions in Salesforce (or equivalent CRM). - Monitor industry trends, competitive movements, and market conditions to sharpen outreach strategy. - Meet or exceed monthly and quarterly targets for outreach activity, qualified leads, and meetings set. Qualifications - Bachelor's degree or equivalent work experience - 1–2 years in a B2B sales, lead generation, or business development role; BDR/SDR experience in healthcare technology preferred Requirements - Strong communication, organizational, and interpersonal skills - Proven track record of meeting or exceeding outbound sales metrics - Proficiency in CRM software (Salesforce, HubSpot, or equivalent) - Proficiency in sales engagement tools (Salesloft, Outreach.io, or similar) - Self-motivated with a results-driven mindset and strong follow-through - Familiarity with outbound prospecting techniques across phone, email, and social channels Benefits - 🌍 Remote work environment with a flexible work schedule to encourage work-life balance - ✈ Annual company offsite - 🌴 Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 💰 401(k) company match - 💸 One-time workspace reimbursement to help you optimize your remote workspace

Role Description Interra Health is looking for a Senior Account Manager, PBM Partnerships to own and grow our most strategically important PBM relationships. This is a high-ownership, high-visibility commercial role responsible for managing multimillion-dollar partnerships with leading pharmacy benefit managers — including organizations like Evernorth, Optum, CVS Caremark, Prime, Humana, and MedImpact. You will operate at the intersection of commercial strategy, product, and operations, building executive-level relationships, driving contract outcomes, and developing multi-year account plans that expand Interra's footprint across the PBM landscape. This role demands deep domain expertise, sharp commercial instincts, and the presence to show up as a strategic partner — not a vendor — in every room you enter. What you'll do: - Own a portfolio of large, complex PBM partnerships with significant revenue impact — managing the full account lifecycle from contract execution through renewal, expansion, and executive relationship development. - Develop and execute multi-year account plans that align partner goals with Interra revenue objectives, identifying whitespace opportunities across new use cases, populations, and distribution channels. - Lead high-stakes negotiations, QBRs, and strategic reviews independently — presenting to C-suite and VP-level stakeholders with confidence, credibility, and minimal reliance on internal escalation. - Build and maintain relationships across multiple levels of each PBM organization — spanning clinical, operations, product, commercial, and legal — while identifying and cultivating executive sponsors who can champion Interra's initiatives internally. - Manage complex contract lifecycles including amendments, SOWs, renewals, and multi-party agreements, coordinating cross-functional teams (Legal, Product, Engineering, Implementation) to deliver on partner commitments. - Build business cases and financial models to support pricing negotiations, renewal strategy, and upsell/cross-sell opportunities; maintain disciplined pipeline and forecast management with accurate revenue timing and risk visibility. - Monitor and translate market trends, competitive dynamics, and regulatory developments — including CMS mandates, NCPDP standards, and transparency requirements — into actionable account strategy and internal insights for leadership. - Actively leverage AI tools to accelerate account planning, research, communication, and reporting — contributing to Interra's broader AI-first commercial motion. Qualifications - Bachelor's degree required; advanced degree a plus. - 7+ years of experience in strategic account management, partnerships, or commercial roles — with a meaningful portion in or selling to the PBM, health plan, or pharmacy benefit ecosystem. - Proven track record managing large, complex PBM or health plan partnerships with multimillion-dollar revenue impact; direct experience with organizations such as Evernorth, Optum, CVS Caremark, Prime, Humana, or MedImpact strongly preferred. - Deep domain knowledge of the PBM landscape: formulary management, prior authorization, pharmacy benefit design, RTPB, cost and coverage transparency, coupon/copay programs, and patient affordability solutions. - Fluency in EHR distribution models, connectivity standards, and how prescriber workflows drive utilization — with an understanding of how Interra's clinical decision support capabilities fit into that ecosystem. - Demonstrated ability to lead contract negotiations and executive presentations without over-reliance on internal support; skilled at navigating matrixed organizations where influence must be earned across functions. - Strong commercial acumen: experience building business cases, financial models, and pricing analyses to support renewals and expansion opportunities. - Exceptional executive communication skills — written and verbal — with the ability to simplify complex concepts for senior audiences and read the room in politically sensitive conversations. - Ownership mentality: you treat your book of business like a P&L, operate with a bias toward action, and bring cross-functional teams along without acting as a lone wolf. Core Competencies - Knowledge & Application: Recognized expert in PBM economics, pharmacy benefit design, and healthcare commercial strategy. Applies advanced domain knowledge independently to complex, high-stakes partnership situations — including novel contract structures, competitive dynamics, and regulatory shifts — without requiring guidance. Actively uses AI tools to sharpen account intelligence and accelerate commercial execution. - Complexity & Problem Solving: Navigates complex, multi-stakeholder partnership environments with independent judgment — determining approach on ambiguous situations, anticipating risk before it surfaces, and developing creative commercial solutions that balance partner needs with Interra's strategic and revenue objectives. - Collaboration & Interaction: Builds trusted, multi-threaded relationships across PBM organizations at the executive level, while orchestrating internal cross-functional teams to deliver on partner commitments. Recognized internally as the authority on the PBM book of business; brings insights and market intelligence to leadership that shape commercial strategy beyond their own accounts. Benefits - 🌍Remote work environment with a flexible work schedule to encourage work-life balance - ✈Annual company offsite - 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 💰401(k) company match - 💸One-time workspace reimbursement to help you optimize your remote workspace

Role Description Interra Health is building a high-performing, AI-forward legal function to support a fast-growing healthcare SaaS business. The Attorney will serve as a key operational partner on the Legal team, owning the execution of level-one legal work — including business associate agreements and other standard contracts — while simultaneously designing and managing the systems that make the legal function run. This role is equal parts practitioner and operator: - Handle substantive legal matters while building the intake, tracking, and reporting infrastructure that scales the team's capacity. This is a net-new role, and the right candidate will have: - A strong foundation in healthcare or highly regulated industry law. - A fluency with GTM teams. - A genuine appetite for building. Qualifications - Juris Doctor (JD) from an accredited law school; active bar membership required. - 5+ years of legal experience, preferably in healthcare, health tech, or another highly regulated industry. - Exemplary attention to detail with strong project development and management skills with an eye to efficiency. - Demonstrated experience working with GTM teams preferred. - Working knowledge of healthcare regulatory frameworks, including HIPAA, BAAs, and data use / data privacy requirements. - Experience with or strong appetite for legal operations tooling — intake systems, matter management, workflow automation, and reporting. - Proven ability to own work end-to-end. - Strong written and verbal communicator who can translate legal complexity for non-legal stakeholders clearly and concisely. - Comfortable operating in a lean, fast-moving environment where the playbook is still being written. - Applicants with a servant leader mentality; problem-solving and collaborative approach are essential. - Comfortable with brisk organizational pace and high volume business. Requirements - Review, negotiate, and execute level-one legal work, including business associate agreements (BAAs), NDAs, vendor contracts, and other standard commercial instruments. - Own and administer the legal operations ecosystem, including intake tooling (Ironclad, Fresh service or equivalents), workflow automation, and document management. - Design and maintain a KPI and SLA dashboard that gives the General Counsel real-time visibility into legal team throughput, cycle times, and open matters. - Build and optimize the legal request intake process, ensuring clear routing, prioritization, and SLA accountability across the organization. - Serve as the primary liaison for conflict checks and matter management with outside counsel, ensuring clear communication among stakeholders. - Responsibility for transitioning disparate information sources into selected records management systems to ensure that documents are organized, version-controlled, and audit-ready. - Partner cross-functionally with Finance, Sales (GTM), and the Salesforce admin to support contracting workflows and commercial deal cycles. - Serve as an internal champion for AI adoption within the Legal function. - Support the General Counsel on ad hoc legal matters, research, and projects as the team and company scale. Benefits - 🌍 Remote work environment with a flexible work schedule to encourage work-life balance. - ✈ Annual company offsite. - 🌴 Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave. - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose). - 💰 401(k) company match. - 💸 One-time workspace reimbursement to help you optimize your remote workspace.

Role Description As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of pVerify/DoseSpot to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You’ll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify’s suite of products. You will leverage deep knowledge of pVerify’s API products as well as strong commitment to Client experience. What You’ll Do - Complete implementation and setup steps for newly signed customers within our product - Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications - Proactively manage the implementation process end-to-end to achieve Clients' target timelines and goals - Drive adoption of DoseSpot & pVerify products and services - Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs - Collaborate closely with Product and Engineering to improve and troubleshoot Client issues as well as provide feedback on product enhancements - Support in the development and documentation of processes and best practices to provide support for customers and product end users - Respond to customer queries in a timely and accurate way, via phone, email, or chat - Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions - Manage short- and long-term projects that drive toward successful integration of our product - Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations - Effectively work with other departments to meet or exceed customers’ expectations including sales, software development, and technical support - Coordinate feedback on customers' experiences and facilitate any questions or enhancements from the customer to senior management - Drive internal business owners to thoughtful and timely resolution and responses - Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations - Identify, lead, and drive process improvement projects to enhance efficiency and customer satisfaction - Collaborate with cross-functional teams to streamline processes, remove bottlenecks, and implement improvements that support customer success - Mentor and train new team members, providing guidance and support to help them succeed in their roles Qualifications - Bachelor’s degree; or equivalent experience with a minimum of two to five (2-5) years’ experience in a customer implementation role with a Medical EHR/EMR, Practice Management System or healthcare SaaS company - Must have experience onboarding customers in an API environment - Ability to maneuver through and interpret customer agreements - Proficient in the use of Microsoft Office - Ability to create SOW’s and project plans - Excellent verbal and written communication and presentation skills - Must be customer-oriented and provide exceptional customer service to customers - Must be able to work independently while being a proactive team member - Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role Benefits - 🌍Remote work environment with a flexible work schedule to encourage work-life balance - ✈Annual company offsite - 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 💰401(k) company match - 💸One-time workspace reimbursement to help you optimize your remote workspace

Role Description As a Senior Software Developer, you will design, build, and maintain modern, scalable cloud-native applications using .NET (C#) and React on Microsoft Azure. Contributing across the full stack, you will deliver performant backend API services and intuitive front-end experiences that support product growth and platform stability — on a system that demands high concurrency, high transaction volumes, and exceptional reliability. You will work cross-functionally with product, cloud, and engineering teams to deliver high-performance solutions that improve patient outcomes and modernize how healthcare is delivered. You bring deep technical expertise, a cloud-native mindset, and an AI-first approach to every layer of the software development lifecycle. Key Responsibilities - Backend Development - Design and build robust, scalable, and maintainable backend services using .NET Core (C#), following clean architecture and SOLID principles. - Develop and maintain RESTful and event-driven APIs capable of sustaining high-throughput, concurrent workloads. - Develop data access layers using MS SQL Server, with a strong emphasis on query optimization, indexing strategies, connection pooling, and transaction management for high-volume environments. - Implement resilience patterns including circuit breakers and retry policies to ensure system stability under load. - Design and deploy cloud-native solutions leveraging core Azure services: - Azure App Services — hosting and scaling web APIs and front-end applications. - Azure Function Apps — building lightweight, event-driven compute components. - Azure Event Grid — designing reactive, decoupled event-driven architectures for distributed systems. - Azure Storage Accounts — implementing Blob Storage, Queue Storage, and Table Storage for scalable data and messaging needs. - Frontend Development - Build responsive, performant user interfaces using React 18+ (TypeScript strict mode), following hooks-only, functional component patterns within an Nx monorepo structure. - Develop within and contribute to an internal design system built on Mantine, preferring shared component abstractions over raw library usage. - Implement scalable data-fetching using React Query and internal API hooks, with clean separation of server state from UI state. - Write frontend tests using Jest and React Testing Library, maintaining 90%+ line coverage with mock-first patterns for all API hooks and external dependencies. - Collaborate with UX/design to translate wireframes and specifications into responsive UI experiences. - Optimize frontend performance for scalability through lazy loading, code splitting, and efficient rendering strategies. - AI-First Engineering - Apply an AI-first mindset to daily development — leveraging AI-powered tools such as GitHub Copilot, Claude Code, and AI-assisted testing and observability platforms as foundational instruments to accelerate productivity and elevate code quality. - Evaluate and champion the adoption of emerging AI tooling across the engineering team, driving continuous improvement in how the team designs, builds, and validates software. - Quality Engineering - Write comprehensive unit, integration, and end-to-end automated tests as a core part of the development workflow — not an afterthought. - Champion a test-first culture, ensuring testability is a primary design consideration in every feature and service. - Participate actively in code reviews, maintaining high standards for correctness, performance, security, and long-term maintainability. - Core Skills and Collaboration - Collaborate with product owners and DevOps engineers to deliver cohesive, reliable solutions. - Contribute to system design, architecture decisions, and performance optimizations. - Support software delivery through CI/CD pipelines across QA, Staging, and production environments. - Write clean, maintainable, and well-tested code following industry best practices. - Participate in code reviews, mentoring, and knowledge sharing across the team. - Ensure secure, reliable, and compliant systems in a regulated environment (e.g., healthcare or finance if applicable). Qualifications - Bachelor’s degree in Computer Science or a technology-related field; or equivalent experience with at least ten (10) years of strong technical experience in .NET (C#) and React. - Solid understanding of API design, REST principles, authentication/authorization (OAuth2, JWT, etc.). - Proficiency with SQL Server and data modeling. - A minimum of three (3) years of practical experience in Microsoft Azure. - Experience with React, JavaScript/TypeScript and full-stack development required. - Familiarity with CI/CD workflows using Azure DevOps or GitHub Actions. - Experience working in agile/scrum methodology. - Detail oriented with the ability to multitask, manage time, and communicate effectively. - Demonstrated ability to independently apply a broad range of theories, concepts, principles, and methodologies to product projects involving complex features. - Experience with microservice architecture, CQRS, or event-driven design preferred. - Exposure to containerization technologies like Docker or Kubernetes preferred. - Experience in regulated industries such as healthcare or finance preferred. - Familiarity with monitoring, logging, and observability tools (e.g., App Insights, OpenTelemetry) preferred. Benefits - 🌍 Remote work environment with a flexible work schedule to encourage work-life balance. - ✈ Annual company offsite. - 🌴 Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave. - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose). - 💰 401(k) company match. - 💸 One-time workspace reimbursement to help you optimize your remote workspace.

Role Description The Technical Account Specialist will provide front-line level support to our customers, physicians, nurses, and their end users. The focus of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care. This position requires strong problem-solving skills, clear communication, and a customer-first mindset to deliver timely, effective resolutions. Success in the role depends on: - Balancing efficiency with empathy - Working closely with colleagues in a collaborative environment - Consistently upholding the standard of meeting or exceeding client expectations Key Responsibilities - Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal. - Work with customers to gather information, request pertinent details, and assess issues. - Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support. - Utilize available documentation to understand the DoseSpot software applications. - Own specific client accounts to coordinate issue management and escalation engagement. Qualifications - Associate’s Degree in Software or a Technical related field; or equivalent experience with a minimum of two (2) years of Software/IT Support experience in a customer-facing role. - Proficient in the use of Microsoft Office Suite. - Desire to assist with and improve troubleshooting documentation. - Ability to utilize a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk). - Strong problem-solving skills. - Excellent verbal and written communication and presentation skills. - Ability to provide quick and accurate updates and solutions to customers. - Detail-oriented with the ability to multitask and manage time in a fast-paced, ambiguous environment. - Must be able to work independently while being a proactive team member. Core Competencies - Knowledge & Application: Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks. - Complexity & Problem Solving: Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are varied but generally similar. Requires some fact-finding in order to fully understand the issue and consider the most appropriate response. - Collaboration & Interaction: Normally receives little instruction on daily work, general instructions on newly introduced assignments. Accountable for quality and timeliness of own deliverables. May be responsible for up-skilling new team members. Working Conditions & Environment - Fully remote role within the United States - Periodic travel (once or twice per year for company events) - Operates in a fast-paced, growth-oriented, PE-backed SaaS environment - Requires cross-functional collaboration across Product, Sales, and Customer Success Benefits - Remote work environment with a flexible work schedule to encourage work-life balance - Annual company offsite - Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 401(k) company match - One-time workspace reimbursement to help you optimize your remote workspace