• Configure and deploy AI tools as specified in Phase 1 engagement plans (e.g., Copilot for M365, Harvey, Clio Duo, Casetext, document automation tools). • Build, test, and document automations and AI-assisted workflows using platforms such as Make, Zapier, Power Automate, or equivalent. • Conduct technical environment setup: tenant configuration, user provisioning, API connections, integration testing, and QA validation. • Perform data mapping and light data migration tasks required to support AI tool onboarding. • Maintain implementation logs, configuration notes, and handoff documentation for each engagement in SMB Team’s systems. • Troubleshoot and resolve technical issues during deployment; escalate blockers to the fCTO with clear documentation. • Contribute reusable templates, implementation checklists, and workflow SOPs to the SMB Team practice library. • Stay current on legal AI tooling and integration capabilities; proactively surface relevant updates or new options to the fCTO. • Support the fCTO in pre-engagement scoping by assessing technical feasibility and effort estimates for proposed implementations.

Role Description We are looking for a Platform Implementation Manager to lead and develop a team of Platform Implementation Supervisors while driving implementation strategy and operational excellence across our SMB merchant portfolio. - Oversee onboarding performance, improve processes at scale, lead strategic initiatives, and partner closely with Product, Sales, Account Management, Engineering, Support, and Operations teams. - Report to the Senior Manager, Merchant Success Operations and work within the Commerce Platform organization. - Lead and develop a team of Platform Implementation Supervisors through coaching, performance management, and career development. - Own implementation strategy and execution across SMB merchant onboarding programs. - Drive operational excellence through forecasting, staffing strategy, KPI ownership, and process improvements. - Identify and execute initiatives that improve implementation efficiency and merchant experience. - Serve as a senior escalation point for complex onboarding situations. - Partner cross-functionally to improve workflows, influence product direction, and align on organizational priorities. - Build scalable systems, processes, and tools that support growth. - Analyze trends and leverage data to make informed decisions. Qualifications - Bachelor's degree or equivalent experience. - 7–10+ years of professional experience in implementation, onboarding, customer success, operations, consulting, or related fields. - 3–5+ years of people leadership experience, including leading leaders. - Experience building, scaling, and improving operational processes. - Strong analytical and problem-solving abilities. - Strong cross-functional leadership experience. - Ability to prioritize effectively in ambiguous and fast-paced environments. - Excellent written and verbal communication skills. - Strong customer-first mindset. Requirements - We expect this position to be filled by 7/26/26. Benefits - Comprehensive benefits package to all regular employees. - 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits. - Commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance. - Mental health program. - Flexible paid time off/vacation for salaried roles. - Vacation and paid sick time accrual for hourly roles.

• Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform • Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy • Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month • Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery • Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system • Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers • Conduct phone calls and facilitate weekly or bi-weekly customer status meetings • Proactively identify and resolve implementation issues; escalate only when necessary • Act as a liaison between internal teams and external stakeholders to ensure timely project completion • Prioritize tasks effectively to meet customer expectations and aggressive timelines • Provide proactive status updates and maintain accurate project data in our project management tools • Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience • Flex into the support queue during low-volume implementation periods to support the broader team

Role Description The Program Specialist, EMR Implementations is responsible for the end-to-end delivery of new electronic medical record (EMR) integrations and EMR upgrades for Foundation Medicine customers. This role owns planning, execution, and go live readiness for new integrations, partnering closely with customers and internal sales and technical teams to ensure integrations and their associated upgrades are delivered on time, on scope, and aligned with clinical and operational requirements. This role is implementation focused and transfers customers to Customer Success following successful go live. - Own end-to-end project management for new EMR integrations, from kickoff through go live - Develop and maintain detailed project plans, timelines, and milestones for assigned implementations - Coordinate cross functional execution with Sales, Engineering, Product, and Customer Success teams - Manage client communication throughout the implementation lifecycle, including status updates, risk tracking, and issue resolution - Ensure integration configurations meet customer requirements, technical standards (HL7, compendium management), and regulatory considerations - Identify project risks and dependencies early and drive mitigation plans - Facilitate customer enablement and training related to new EMR functionality prior to go live - Co-lead go live readiness activities and confirm successful transition to post-implementation support - Partner with Customer Success teams to conduct post-implementation reviews to capture lessons learned and improvement opportunities Qualifications - Bachelor’s degree or equivalent experience - 2–3 years of experience in project management or implementation roles - Familiarity with major healthcare EMRs (e.g., Epic, Cerner, OncoEMR) - Experience coordinating technical or health care data integrations - Strong organizational, communication, and stakeholder-management skills - Understanding of HIPAA and importance of privacy of patient data - Commitment to FMI values: Integrity, Courage, and Passion Requirements - The expected salary range for this position based on the primary location of Remote is $85,360 - $106,700 per year. - A discretionary annual bonus may be available based on individual and Company performance. - This position also qualifies for Foundation Medicine's benefits. Company Description Foundation Medicine, Inc. (FMI) is a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases. Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.