Interact Software

• Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. • Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. • With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia. • We are looking for a Salesforce Developer who will take full ownership of Interact Software’s Salesforce ecosystem and drive its evolution into a highly scalable, secure, and business‑critical platform that powers sales, marketing, RevOps, customer success, and billing operations. • In this role you will act as the technical authority for all Salesforce development, designing and delivering robust, future‑ready solutions that streamline end‑to‑end workflows, ensure correctness of data, safeguard data integrity, and integrate seamlessly with the wider technology stack. • Through a combination of technical leadership, continuous improvement, and strong stakeholder partnership, you’ll transform Salesforce into an optimised platform that removes friction, supports operational excellence, and accelerates the company’s commercial growth. • This is a lean, autonomous environment with high ownership and high expectations: you’ll run initiatives yourself, from design through delivery, without relying on a large supporting cast or heavy programme structure.

• Work primarily with our Sales Team, and provide support to our Customer Success Team. • Play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.

• Proven experience as an operator-coach: leading product teams in a high-execution, fast-paced environment while making the people around you better • Your craft will be twofold • You will build the operating rhythm of the function: knowing where every project is, what is next, what is blocked, and what decisions are pending, without anyone having to ask • agreeing engineering budgets upfront and keeping us on track against them; and holding a no-surprises standard for course-correction and early warning • And you own the product quality bar: defining what good looks like for consistency, UX, and craft, coaching it into the PMs until it is their reflex rather than your review • You will lead the Product Managers and the Delivery Managers • You will be measured on three things above all: that leadership always knows the state of every project without asking, that nothing user-facing ships below the bar, and that pace holds.

• Consistent achievement of team-level support KPIs, including response times and resolution rates • A highly skilled and motivated support team that consistently delivers excellent customer service • Efficient and accurate resolution of escalated technical issues, minimizing customer impact • Contributed to an expanded and improved self-service knowledge base and internal documentation • Positive customer feedback and high satisfaction scores from interactions with the team • Provide technical guidance and mentorship to a team of Technical Support Engineers • Oversee the daily queue management, ensuring efficient ticket distribution and adherence to SLAs • Act as an escalation point for complex technical issues, providing hands-on troubleshooting and solutions • Conduct regular 1:1s and performance reviews, offering constructive feedback and development plans • Identify training needs and organize sessions to enhance the team's technical skills and product knowledge • Contribute to the creation and improvement of knowledge base articles and internal documentation • Monitor key support metrics and identify trends to proactively address potential issues • Collaborate with engineering and product teams to represent customer issues and advocate for solutions • Participate in on-call rotations or provide extended hour support as required • Hands on working complex cases and key strategic cases. **Champion a positive team environment focused on collaboration and continuous learning

• Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations. • Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices. • Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers. • Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights. • Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.

• Conduct daily consistent outreach to prospective customers via calls, emails and social media activity • Use LinkedIn Sales Navigator to identify, target and engage prospective customers and develop quality leads • Build out accounts with associated target contacts (account mapping) using ZoomInfo, SFDC and LI Sales Navigator • Build and evaluate the effectiveness of sales sequence, create and test new messages • Qualify and develop leads in conjunction with Marketing campaigns • Identify customer needs and present Interact solutions in a compelling way • Arrange quality meetings that turn into opportunities and product demos for account executives • Consistently meet daily phone call, email and social media outreach KPIs, as well as meeting qualified opportunity quota goals • Maintain consistent records in Salesforce and adhere to tracking and reporting expectations

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. (relationships with numerous stakeholders in each organization with distinct needs and unique challenges must be skillfully managed). • Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding. • Plan and engage in regular strategic interactions with customers where the customer realizes value from the interaction and where we gain insight to future opportunity. • Maintain alignment on outcomes, value-measurement, change management and adoption strategy. • Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk). • Identify customer issues and needs and work in partnership with internal teams and customer toward solutions. • Identify, qualify and drive upsell and expansion opportunities to meet targets. • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis. • Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers. • Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making.

• Contribute to the design, development, and maintenance of software solutions impacting millions of users. • Leverage experience and technical skills in complex projects. • Collaborate closely with Product Managers, Delivery Managers, and other stakeholders. • Focus on delivering high-quality, scalable, and robust software features.

• Conduct daily consistent outreach to prospective customers via calls, emails and social media activity • Use LinkedIn Sales Navigator to identify, target and engage prospective customers and develop quality leads • Build out accounts with associated target contacts (account mapping) using ZoomInfo, SFDC and LI Sales Navigator • Build and evaluate the effectiveness of sales sequence, create and test new messages • Qualify and develop leads in conjunction with Marketing campaigns • Conduct high-level conversations with C-level executives, VPs and directors within our ICP • Identify customer needs and present Interact solutions in a compelling way • Arrange quality meetings that turn into opportunities and product demos for account executives • Assist and participate in product demos and handoff meetings with account executives; ensure AEs are fully briefed on past conversations with prospect • Consistently meet daily phone call, email and social media outreach KPIs, as well as meeting qualified opportunity quota goals • Maintain consistent records in Salesforce and adhere to tracking and reporting expectations

• Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. • Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. • In this role, you’ll be at the forefront of our Sideways 6 product. This exists to change the world for the better by bringing ideas to life every day, everywhere and from everyone.