• You enjoy being a genuine all-rounder and aren't afraid to roll up your sleeves, whether that means tackling detailed documentation, solving a complex product problem or leading a cross-functional project. • You're highly collaborative, communicate confidently with a wide range of stakeholders and have a strong eye for detail. • You thrive in environments where priorities can shift, enjoy working through ambiguity and are motivated by delivering meaningful outcomes for members. • You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be better for people, you would • You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work • You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had.

• Lead new data product development projects and support continuous improvement • Be the “Voice of the Customer” for our client and internal reporting needs • Understand our clients, the market, and competitive and compliance landscapes • Gather and analyse user data to define data product specifications • Validate that new features and product improvements meet the needs of the clients and stakeholders • Write and refine concise requirements/ user stories with acceptance criteria that convey the vision of what needs to be built • Initiate and foster strong relationships with stakeholders and internal clients • Prioritise and communicate the data product backlog based on the overall strategy, business objectives and deadlines • Support the development and UAT phases of the projects as required • Demo, communicate and evangelise the new product features both internally and externally • Reflect on outputs and outcomes to suggest improvements that contribute towards the overall product vision and strategy for M3 EU

• Defining product vision, strategy and roadmap based on customer needs, SEO & GEO trends, and competitive analysis. • Own the full product lifecycle, from discovery to launch (and sometimes sunsetting), with a strong focus on data-driven decisions. • Partnering with engineering, design, marketing and support teams to drive product-led growth (PLG), boost adoption, and increase customer lifetime value . • Leading cross-functional planning to ensure on-time delivery and alignment across stakeholders. • Collaborating with growth teams to ensure product-market fit and measurable outcomes. • Conducting user research, gathering feedback, and analyzing usage data to inform product decisions. • Implementing product analytics tools to track engagement, retention, and feature adoption. • Leading customer onboarding and experience improvements during our SaaS transition . • Keeping abreast of changes in SEO/GEO practices, search engine algorithms, and the WordPress ecosystem. • Creating clear, concise product requirement documents (PRDs) that align with business goals.

• Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product Information Management system — from Items, Variants, and Catalog Items to Price Lists, Units of Measure, and multi-channel price resolution logic. • Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases across product types and selling channels. • Design for Multi-Team Consumption: Define clear API contracts and data models that serve not just the Commerce team, but adjacent teams building service-based and subscription-based product experiences — ensuring every consumer can reliably depend on PIM as a platform. • Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design, and partner product teams to ensure PIM capabilities meet requirements across all consuming surfaces, resolving conflicting priorities with clarity and conviction. • Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-aware pricing — ensuring the right price resolves correctly at every point of sale across all storefronts and channels. • Champion the Merchant Experience: Translate complex catalog management requirements into intuitive workflows that allow merchants across industries — from physical goods retailers to service providers — to create, organize, and manage their offerings with ease. • Set the Platform Standard: Establish foundational patterns and best practices that make the PIM a reliable, scalable service other teams can confidently build on, including documentation, versioning, and deprecation protocols. • Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce team to ensure PIM investments are sequenced in a way that unlocks compounding value across the platform.