• Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions • Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues • Troubleshoot and resolve integration-related incidents affecting customer environments • Partner with customers’ technical teams to successfully integrate APIs and services into their systems • Monitor and manage incoming support requests and prioritize based on urgency and impact • Participate in incident response and help restore services in case of disruptions • Provide ongoing support for integrations, ensuring stability and performance • Collaborate with global teams across regions (e.g., US, UK, LATAM)

Role Description Amentum is seeking a Senior Solution Architect with 15+ years’ experience leading IT and C4ISR systems engineering modernization initiatives and innovation to serve as an integral member of our Engineering and Technology Business Development/Growth team. This position will help grow our business and make an impact in an exciting, growing market. We require a collaborative team member who can effectively work across all levels of Amentum, gathering information and producing critical content under deadlines. This candidate will support technical solution design and author compelling technical solutions in response to Government RFP requirements. The candidate must be able to proactively engage with key stakeholders to develop and author technical solutions. - Serve as a technical architect and author across the pursuit lifecycle and within an integrated growth team, including capture and business development activities - Provide end-to-end thought leadership across proposal responses that include elements such as technical solutions, staffing, and implementation schedules - Provide expert technical writing capabilities in the development of technical artifacts, white papers, statements of work, briefings, etc. - Work with teaming partners to develop technical solutions, integration of teaming partners’ and capabilities - Explore new approaches/enabling technologies to drive solution innovation and improvements and ensure corporate solutions are relevant for current and emerging trends - Capture business and technical requirements and clearly convey them to audiences of varying technical skill levels - Work independently and as part of a team in a fast-paced, deadline-oriented work environment, completing multiple complex tasks simultaneously Qualifications - Bachelor’s degree in Information Technology or Engineering - 15+ years of experience in IT and C4ISR systems/network engineering efforts to include Cloud & Infrastructure architecture and deployment; enterprise network architecture; DoDAF requirements; and Agile, Scrum, and Sprint processes - Current certification in the following: Information Technology Infrastructure Library (ITIL) v3, CompTIA Network+, and CompTIA Security+ - Experience in proposal solutioning and development in response to U.S Government RFPs - Must be highly proficient with word-processing, integrated software applications, and use of artificial intelligence tools - Proven track record of supporting development and delivery of successful technical documentation and proposal responses - Must be able to obtain and maintain facility credentials/authorization - US Citizenship is required for facility credentials/authorization at the primary corporate work location Requirements - 4+ years of Lead and/or Senior systems engineering experience - Experience in AI R&D initiatives, evaluation and deployment of enterprise AI tools, and Enterprise IT as a Service Benefits - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance

Role Description - Collaborate with clients to understand their business needs and requirements, and provide consultation on how the software applications can meet those needs effectively. - Design and configure software solutions based on client requirements. - Give insight on best practices and take part in our process improvement cycles. - Maintain the ongoing maintenance and administration of software applications, including software updates, patches, and enhancements. - Build and maintain effective relationships with clients, partners, vendors, and internal team members. Qualifications - Education in Information Technology, Business, or a related field. - Proven experience in software configuration, customization, and user training. - Experience working in a cross-functional team environment, collaborating with sales, support, and development teams. - Excellent communication and interpersonal skills. - Proven problem-solving and analytical abilities, with a proactive and solution-oriented mindset. Benefits - 3 weeks' vacation and 5 personal days - Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment - Employee stock ownership and RRSP/401k matching programs - Lifestyle rewards - Remote work and more! Company Description

• Lead system design and architecture reviews for enterprise applications, platforms, and shared services. • Translate business requirements into scalable, secure, resilient, and supportable end-to-end system designs. • Evaluate logical architectures against CVS Health approved patterns for ingress, secure hub routing, managed firewall traversal, API gateway usage, identity, and private connectivity. • Guide engineering teams on approved hosting models across Kubernetes clusters, web applications, and shared cloud platforms. • Assess application architectures against resiliency tier expectations including RTO, RPO, replication, failover, AirGap backup, observability, and operational recovery readiness. • Validate use of approved cloud-native, managed, and SaaS services across Azure, GCP, AWS, and on-prem environments. • Provide architecture gap assessments, remediation plans, and target-state recommendations for application teams and engineering leadership. • Drive system engineering decisions across infrastructure, application, integration, data, network, identity, and observability domains. • Create and evolve reference architectures, reusable engineering blueprints, and architecture review frameworks for the Solution Engineering team. • Partner with Security, Compliance, Enterprise Architecture, and platform teams on standards adoption, exception handling, and risk-based design decisions. • Mentor engineers and architects in strong system design, resiliency engineering, and enterprise solution pattern usage. • Support AI-enabled automation of architecture reviews using structured rules, multimodal inputs, and knowledge-based recommendations.