• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed

Role Description Für das Projekt Techem PKB suchen wir zunächst befristet für 6 Monate eine:n (Junior) Teamlead (m/w/d) im Homeoffice. Für diese Position ist keine Vorerfahrung im Projekt Techem PKB erforderlich – daher können sich auch Mitarbeitende aus anderen Projekten bewerben. Für die Rolle ist ein Wohnsitz in der EU notwendig. Potenzielles Startdatum: 15.06. Als (Junior) Teamlead bist du das Herzstück unseres Teams. Du führst, motivierst und unterstützt dein Team dabei, gemeinsam erfolgreich zu sein. - Führung und Unterstützung der Customer Service Ambassadors im Arbeitsalltag - Koordination der täglichen Abläufe sowie Priorisierung von Aufgaben - Sicherstellung der Erreichung von KPIs und Servicezielen - Förderung der fachlichen und persönlichen Weiterentwicklung deiner Teammitglieder durch regelmäßiges Feedback und Coaching - Sicherstellung einer hohen Servicequalität sowie Mitwirkung an Prozessoptimierungen und kontinuierlichen Verbesserungen - Enge Zusammenarbeit mit anderen Abteilungen zur Gewährleistung einer positiven Kundenerfahrung - Motivation und Inspiration des Teams durch starke Kommunikations- und Führungsfähigkeiten Qualifications - Erste Erfahrung in einer Führungsrolle – idealerweise als Teamlead in der BPO- oder Contact-Center-Welt - Quereinsteiger:innen mit Führungspotenzial sind ebenfalls willkommen - Sehr gute Deutschkenntnisse in Wort und Schrift sowie grundlegende Englischkenntnisse - Erste Erfahrung im Umgang mit KPIs und der Optimierung von Arbeitsprozessen - Ausgeprägte Kommunikationsfähigkeiten sowie Freude daran, Teams zu motivieren und weiterzuentwickeln - Spaß an der Arbeit in einer 100 % Remote-Umgebung und am Austausch mit einer lebendigen digitalen Community

• Serve as the primary 'Product Owner' for Planhat • Lead initiatives for data integrity and system cleanup • Drive end-to-end project delivery from definition to execution • Build and maintain backend settings including API integrations and data feeds • Create actionable reporting and dashboards for the CS team

Role Description The CRM Marketing Manager will be responsible for developing and implementing marketing flows and funnels in Salesforce Account Engagement, with a strong focus on engaging with university and educational organizations within our ecosystem. This role involves managing CRM tools, collaborating with stakeholders, and reporting on results across multiple projects. Experience with Salesforce Account Engagement is essential, and familiarity with HubSpot is a plus. Duties and Responsibilities - CRM Data Management: - Ensure the integrity and quality of contact data within Salesforce. - Manage CRM tools, oversee lead generation form creation, synchronization, and automation. - Coordinate migrations between HubSpot and Salesforce systems. - Campaign Design and Implementation: - Design and improve campaign structures in Salesforce. - Manage marketing-sourced leads and create necessary Salesforce/Pardot forms and record types. - Performance Analysis and Reporting: - Build ad-hoc reports to analyze marketing metrics. - Create and optimize dashboards in Analytics Studio. - Enhance funnel and email channel performance. - Lead Scoring and Notification Management: - Design and implement lead scoring. - Revamp Salesforce task notifications. - Improve team efficiency. - Tool Selection and Implementation: - Select and integrate tools like Zoom and Make to support marketing and CRM processes. - CRM User Engagement: - Develop and manage CRM user engagement journeys. - Create evergreen, customized automated email communication for different segments. - Segmentation and Compliance: - Manage segmentation lists and subscription types. - Ensure targeted communication and compliance with GDPR. - Stakeholder Collaboration: - Work with stakeholders to collect requirements. - Suggest implementation strategies and report on results. Qualifications - Fluent in spoken and written English. - 2+ years in CRM marketing management, with hands-on experience in Salesforce Account Engagement (formerly Pardot). - Proven ability to create marketing automation flows, manage CRM systems, and develop various email communications. - Strong skills in tracking, lead scoring, and notifications in Salesforce. - Skilled in building reports and dashboards for marketing performance, focusing on optimization. - In-depth knowledge of the customer journey in B2C and education sectors, with strong attention to detail. - Experienced in working collaboratively with stakeholders and remotely within a distributed workforce. - Authorized to work in Germany, Italy, Serbia, Bulgaria, or Singapore. Benefits - 💻 Choice of work equipment (e.g., laptop, monitor, etc.) - 🇬🇧 English classes (iTalki – $130 monthly) - ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET) - 👶 Newborn bonus (€500 per child) - 🧠 Patent remuneration - 🌴 Paid leave - 🧑‍💻 Remote work in locations without our offices - Hybrid work in locations with offices (2 days in-office, 3 days remote)