Fuze Health

• Support the achievement of industry leading effectiveness and efficiency across our rapidly growing organization • Be a key contributor within our Operations Finance team and support cost optimization and labor planning for our Pharmacy Operations organization • Report to the Director of Supply chain Finance and work in close partnership with the operations team leaders to develop plans and forecasts • Provide variance analysis, develop analytical models, and drive efficiencies across the operations org • Fit into and strengthen the culture while balancing the requirements of the role • Accelerate your career by leading process to prepare financial forecasts in partnerships with leaders across the company • Support annual operating plan cycle including target setting, guideline creation, managing calendar and milestones and producing presentations for senior leadership and board of Managers • Collaborate with leadership team to provide analytical rigor and evaluate strategic initiatives • Partner closely with Alto’s Operations teams across Care, Fulfillment, and Delivery to proactively seek opportunities to drive operational excellence and optimize conversion costs • Partner with all members of the senior management team and other company leadership on assessing and analyzing critical business decisions • Build outstanding and effective relationships with cross-functional team • Support the development and monitoring of KPIs tied to strategic goals, as well as evaluation of team performance against these metrics.

Role Description The Director, Product Management owns FuzeRx’s Care, Clinical Workflows, and Unified Workflows product lines. This leadership role is responsible for defining and executing product strategy across multiple critical roadmap domains, driving business-line performance, and leading a team of Product Managers. The Director partners cross-functionally with Engineering, Clinical, Operations, and Go-to-Market teams to align organizational priorities, deliver measurable business outcomes, and advance operational excellence through scalable, AI-native product solutions. This role is critical to optimizing the workflows that power FuzeRx’s patient experience, clinical services, and operational efficiency. Success in this position directly contributes to improved patient care, enhanced clinical performance, faster turnaround times, lower cost-to-serve, and scalable operational growth. Key Responsibilities - Product Strategy & Roadmap Leadership: Own product strategy across Care, Clinical Workflows, and Unified Workflows product lines; translate ambiguous business opportunities into clear product direction across multiple roadmap domains and cross-functional pods. - AI-Native Product Innovation: Drive operational efficiency through technology by extending existing systems and launching AI-native capabilities, including agentic, generative, and predictive solutions; champion AI competency and adoption as a core expectation across the product organization. - Business Impact & Operational Excellence: Deliver measurable outcomes across patient care, clinical performance, operational efficiency, and business objectives; continuously evaluate product impact through instrumentation, analytics, and iterative improvement cycles. - People Leadership & Team Development: Lead, mentor, and grow a team of Product Managers; elevate product management craft, ownership, prioritization, and decision-making quality across the organization. - Prioritization & Cross-Functional Alignment: Ruthlessly prioritize competing requests across Clinical, Care, Operations, and Commercial stakeholders; communicate and defend product trade-offs using data, strategic judgment, and business impact analysis. - Process Optimization & Governance: Establish and maintain operational rigor across intake processes, prioritization frameworks, roadmap lifecycle management, OKRs/KPIs, and audit mechanisms to improve execution consistency and visibility. - Continuous Improvement & Agile Execution: Operate with a rapid iteration mindset by shipping product improvements in weeks rather than quarters; measure outcomes, gather feedback, and adjust strategy and execution accordingly. - Executive Communication & Influence: Influence senior leaders and executives across the organization; independently resolve cross-functional conflicts and develop investment narratives that align teams around shared strategic outcomes. - Technical Partnership & Platform Scalability: Partner closely with Engineering leadership on platform architecture, integrations, scalability, performance, reliability, and long-term technical strategy across the product domain. Qualifications - Bachelor’s degree or equivalent professional experience. - 4+ years of people management experience within Product Management organizations. - 8+ years of progressive product management experience, including ownership of a product line, platform, or business domain. - Demonstrated track record of shipping AI-native products in production environments, including agentic, generative, or predictive AI solutions with measurable business impact. - Proven ability to prioritize effectively across competing stakeholder demands and defend trade-offs with data-driven decision-making and sound judgment. - Experience implementing operational rigor within product organizations, including intake processes, prioritization frameworks, OKRs/KPIs, and lifecycle governance. - Experience operating in fast-paced, continuous-improvement environments with rapid iteration cycles. - Strong technical fluency with the ability to evaluate architectural trade-offs, deconstruct complex systems, and partner effectively with Engineering teams. - Excellent written, verbal, and executive-level communication skills with experience presenting strategic investment cases and organizational narratives. - Proficiency with modern product management and collaboration tools, including GSuite, Slack, Linear, Jira, Notion, Figma, and analytics platforms such as Looker, Mode, or Hex. Preferred Experience & Qualifications - MBA or advanced degree in Computer Science, Human-Computer Interaction (HCI), Healthcare, Life Sciences, or a related field. - Experience within healthcare, pharmacy, digital health, or other regulated clinical environments. - Experience building and scaling workflow products for operators, clinicians, or operational teams. - Background applying AI and machine learning technologies to operationally intensive or clinical workflow environments. - Experience working within high-growth organizations where operational models, systems, and processes are still evolving. - Strong understanding of healthcare operations, clinical workflows, and cross-functional process optimization in complex environments. Benefits - Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from. - 401(k) retirement savings plan. - Group life insurance, accidental death and dismemberment (AD&D) insurance. - Flexible spending account (FSA) and health savings account (HSA). - Commuter benefits. - Employer-paid short-term (STD) and long-term disability (LTD) insurance. - Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). - Flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees). - Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave. - A Lifestyle Spending Account allowance each month.

• Provide dedicated support and subject matter expertise to the U.S. legal function on a broad range of matters, including commercial, product development and regulatory compliance, intellectual property use and litigation. • Advise internal business partners on legal risk affecting the business and its strategies and collaborating on strategies to best manage identified risks. • Build and operationalize core legal processes and implement legal operation tools. • Maintain a current awareness of evolving laws, regulations and industry guidance relevant to the digital health industry that may impact the business. • Partner with business functions such as Product, Regulatory Affairs, Clinical and Marketing to ensure compliance with internal policies and regulatory and legal requirements. • Review materials from marketing and corporate communications teams. • Identify and support the development of training materials and policy and procedure documents on relevant legal and business issues. • Support the domestic expansion of the company. • Report to the Deputy General Counsel/ US Commercial and Legal Operations to escalate business and legal issues as appropriate and support in managing outside counsel relationships on legal matters.

• Prepare and record journal entries related to complex transactions involving equity, debt, leases, internally developed software, intercompany and other areas as needed • Prepare intercompany journal entries and reconciliations for multiple entities and intercompany transactions • Prepare monthly general ledger reconciliations • Assist finance with building out vendor trend analysis and monitor vendor spend by function • Collaborate with other teams to ensure compliance with internal and external reporting requirements • Work independently to investigate GL related inquiries and implement process improvements by working within the accounting team and partnering with cross functional stakeholders • Offering guidance and support to junior accounting staff • Perform monthly, quarterly and annual analytical procedures to ensure completeness and accuracy of account balances • Analyze financial statements and GL data for discrepancies, errors, and other issues that should be brought to the Manager’s attention • Assist with research on accounting issues for compliance with generally accepted accounting principles (GAAP) and clearly communicate findings • Update company accounting procedures and processes as needed, and follow procedures as implemented • Strengthen and document internal controls • Ad-hoc requests by management • Assist with interim and year-end audits, prepare timely and accurate deliverables

• Deploy new data pipelines • Design & build data observability platforms and metrics • Build metadata driven pipeline solutions • Monitor and optimize data transformations • Build third party data integrations

Role Description The Head of Billing and Collections is responsible for overseeing the daily operations of the billing and collections department, ensuring accurate and timely submission of claims and invoices, managing revenue cycle processes, and leading a team to maximize collections. This leadership role focuses on reducing claim denials, managing payments per payer contracts, and optimizing cash collections in a high-volume setting. You will oversee a team of professionals dedicated to ensuring the efficient and effective delivery of patient support services and revenue cycle management. You will lead initiatives to optimize operations, drive continuous improvement, and ensure compliance with regulations while fostering a collaborative and high-performance environment. Key Responsibilities - Team Leadership & Management: Supervises billing and AR staff, assigning daily work, training new employees, and mentoring team members on billing techniques. - Workflow Optimization: Develops and implements policies, procedures, and best practices to improve billing efficiency and revenue integrity. - AR Management & Collections: Monitors AR aging reports to identify and resolve delinquent accounts, underpayments, and denials. - Claim Adjudication & Appeals: Manages the resolution of rejected claims, submits appeals for denied claims, and reconciles pharmacy payments. - Compliance & Auditing: Ensures compliance with HIPAA, state/federal regulations, and payer contracts (Medicare, Medicaid, commercial). - Reporting: Generates and analyzes financial reports, tracking key performance metrics for pharmacy leadership. - Communication: Serves as a liaison between the pharmacy staff, finance department, and insurance payers regarding billing issues. Key Performance Indicators (KPIs) - Reduced Days Sales Outstanding (DSO) in Accounts Receivable. - High first-pass claim acceptance rates. - Minimal write-offs and bad debt. - Improved denial resolution turnaround time. Qualifications - Experience: 10+ years overall billing, collection, and AR management, with 3 - 5+ years of experience in medical/pharmacy billing and team leadership. - Knowledge: Strong understanding of pharmacy adjudication systems and third-party payer rules. - Technical Skills: Proficiency in pharmacy management software, preferably Inmar, and Microsoft Excel. - Performance Management: Demonstrated track record of driving operational excellence and delivering high-quality results. - Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to lead in a fast-paced environment. Preferred Requirements - Bachelor’s degree in Business, Finance, or Healthcare Administration or related field. - Experience with 340B claims management. Benefits - Dental, vision, and multiple group medical plans to choose from. - 401(k) retirement savings plan. - Group life insurance, accidental death and dismemberment (AD&D) insurance. - Flexible spending account (FSA) and health savings account (HSA). - Commuter benefits. - Employer-paid short-term (STD) and long-term disability (LTD) insurance. - Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). - Flexible vacation time and accrued paid sick time. - 10 paid holidays, including 2 floating holidays for full-time non-exempt employees. - Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, and 4 weeks paid caregiver leave. - Monthly Lifestyle Spending Account allowance.

• Recruit, mentor, and manage a team of 10+ software engineers and engineering managers across multiple agile squads, fostering a culture of continuous learning, inclusivity, and high performance. • Guide the technical vision for FuzeRx’s core B2B and consumer-facing platforms, ensuring highly available and secure solutions leveraging our primary tech stack (Ruby on Rails, Python, TypeScript/JavaScript, PostgreSQL, AWS). • Own the end-to-end software development lifecycle (SDLC) for your domain, ensuring predictable delivery of features that drive API-powered prescription fulfillment and pharmacy logistics. • Partner closely with Product Management, Pharmacy Operations, Design, and QA to translate complex healthcare compliance and patient-care requirements into technical roadmaps and actionable sprints. • Champion engineering best practices that adhere to strict industry regulations (e.g., HIPAA, SOC2), ensuring patient data security, secure messaging, and privacy are woven into the fabric of our codebase. • Establish and track key engineering metrics (e.g., DORA metrics, system uptime, bug resolution rates) to drive continuous improvement in engineering efficiency and pharmacy system reliability. • Serve as a senior escalation point for critical system outages or security incidents, leading root-cause analyses and implementing preventive measures. • Manage departmental budgets, vendor relationships, and cloud infrastructure costs effectively to support sustainable scale.

• Lead the planning and execution of the migration from self-managed SQL Server on EC2 to AWS RDS (SQL Server) • Drive database cost optimization: right-sizing instances, evaluating reserved Instances, storage tiering, and eliminating unnecessary licensing costs • Upskill and mentor the existing Hospice SQL DBA team on AWS database operations, RDS management, and cloud best practices • Establish cloud-native database monitoring, alerting, and performance baselines using Datadog and CloudWatch • Design and implement automated backup, restore, and disaster recovery processes using AWS Backup • Perform query optimization, index management, and capacity planning • Collaborate with the DevOps team on infrastructure automation (Terraform for RDS) • Ensure HITRUST E1 compliance for all database systems (encryption, access controls, audit logging) • Support the Hospice application team with database-related development needs • Evaluate future database modernization opportunities (PostgreSQL, Aurora) for the 2027 roadmap

• Own and manage the Hospice AWS infrastructure using Terraform (EC2, S3, VPC, IAM, RDS, Backup) • Design, build, and maintain CI/CD pipelines for .NET applications transitioning from legacy deployment processes • Execute the cloud cost optimization roadmap: right-sizing, savings plans, storage tiering • Plan and lead the migration from EC2-based workloads to modern architectures (EKS, Lambda, Step Functions) • Implement and maintain monitoring, alerting, and observability (Datadog, CloudWatch) • Ensure HITRUST E1 compliance and security best practices across all environments • Mentor and upskill the Hospice application team on AWS operations and modern SDLC practices • Collaborate with DBA team on the SQL Server EC2 to RDS migration • Manage production patching, backup/DR, and incident response for the Hospice platform

• Partner with senior leadership in our Lab and Corporate divisions to design and execute people strategies that align with long-term business objectives. • Consult on team structures, succession planning, and workforce scaling to ensure we have the right talent in the right seats as we grow. • Lead and resolve high-level employee relations matters, conducting thorough investigations and providing coaching to managers to foster a healthy, compliant work environment. • Drive the annual performance cycle, compensation reviews, and talent development initiatives to identify and nurture our future leaders. • Ensure all people practices meet the rigorous standards of the healthcare industry, including federal, state, and local employment laws across various US jurisdictions. • Analyze people metrics (turnover, engagement, headcount) to identify trends and provide proactive solutions to the executive team. • Act as a champion for the LetsGetChecked culture, ensuring our values are integrated into the employee lifecycle and driving initiatives that improve retention and morale.