• The Solution Consultant is a key delivery practitioner within Salesforce Professional Services, responsible for translating customer business requirements into scalable, best-practice Salesforce solutions. • Lead customer discovery and requirements-gathering workshops to surface business challenges, process gaps, and solution requirements • Design and configure Salesforce solutions aligned with the Salesforce Professional Services Methodology (SPSM) and Well-Architected framework • Develop Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams • Collaborate cross-functionally with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle • Serve as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements • Support UAT planning and execution, including defect triage and resolution in partnership with QA • Contribute to go-live readiness activities including data migration validation, training support, and hypercare coverage • Participate in knowledge-sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO-aligned activities) • Maintain utilization targets consistent with AMERS delivery standards while delivering high-quality outcomes

• The Solution Architect / Senior Solution Architect is a dual-impact leader across presales and delivery, responsible for shaping, scoping, and aligning complex engagements to position federal customers for long-term success as a trusted advisor. • This role drives architectural strategy from initial solutioning through execution, ensuring mission-critical programs are set up to deliver measurable outcomes. • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform. • Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. • Expert in Salesforce configuration and architectural strategy, translating current-state complexity into clear target-state designs, closing capability gaps, and delivering solutions that enable achievement of critical business and mission outcomes. • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs. • Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs. • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders. • Strong communication skills, both written and verbal. • Able to effectively develop materials that are appropriate for the audience. • A great listener with the ability to connect with people in diverse roles. • Resourceful and innovative thinker who can work through and solve problems. • Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) • Experience in public sector digital transformation initiatives. • Ability to convey and convince customers of best practices at various levels within a large organization. • Application design and development background. • Serve as a trusted advisor to the client.

• Focus on developing in the Salesforce ecosystem and write scalable and maintainable frontend Javascript and backend Apex • Work closely with Product Managers for scoping and roadmap discussions • Mentor junior developers • Design complex solutions based on product requirements • Contribute to project documentation and knowledge bases

• Focus on developing in the Salesforce ecosystem and write scalable and maintainable frontend Javascript and backend Apex • Write high quality code with test coverage that accounts for both positive and negative test cases • Collaborate with the rest of the team in meetings, contributing ideas to help better the codebase, processes, and overall product • Leverage AI-powered development tools (e.g., GitHub Copilot, AI coding agents) to accelerate delivery, improve code quality, and streamline day-to-day workflows • Be able to adapt to a fast-paced startup culture • Be able to understand the application of the Salesforce platform to the Legal Industry • Contribute to project documentation and knowledge bases