EnergySolutions

• Deliver advanced Tier 1 helpdesk support, including serving as backup and escalation support for Help Desk Technician I staff • Resolve intermediate troubleshooting issues for local and remote employees in a timely and effective manner • Maintain accurate documentation of issues, resolutions, and user requests within the IT ticketing system in accordance with established SLAs • Communicate issue status, resolution progress, and expected timelines to customers • Create and update helpdesk documentation, including technical how-to guides and troubleshooting resources • Ensure documentation reflects current systems, processes, and support standards • Support administration activities or act as a subject matter resource for assigned minor IT systems • Assist senior IT staff and Systems Administration teams with software rollouts, maintenance activities, and technical fixes as needed • Support IT hardware inventory tracking, availability, and lifecycle management • Assist with equipment setup, shipping, collection, repurposing, and disposal for employee onboarding and offboarding • Support maintenance, troubleshooting, and limited procurement of audio/visual equipment used in conference and meeting rooms • Assist the IT Hardware Team with internal office moves and buildouts as required • Collaborate with IT team members to improve service delivery, processes, and user experience.

• Manage the planning and execution of integrated marketing campaigns for Energy Solutions and our products that support product and organizational goals • Translate Energy Solutions business objectives and technical offerings into clear marketing strategies, activation plans, and messaging frameworks • Partner with the Senior Director and cross-functional teams to develop and refine go-to-market strategies • Develop and guide Energy Solutions marketing messaging, value propositions, and positioning that translate complex technical concepts into clear, audience-focused communications • Develop and review marketing content, including collateral, digital assets, and materials such as blog posts, articles, presentations, etc. to ensure quality, clarity, and alignment with brand standards • Ensure consistency of messaging, tone, and visual identity across all marketing channels and deliverables for Energy Solutions • Collaborate with Energy Solutions product, business development, and program teams to align marketing strategies with organizational priorities and client needs • Serve as a subject-matter resource to internal stakeholders by providing strategic communications guidance, recommendations, and solutions • Provide the marketing perspective on cross-functional initiatives and contribute to planning, positioning, and execution decisions • Oversee the execution of Energy Solutions marketing initiatives and campaigns, ensuring alignment with strategy, timelines, and quality expectations • Guide prioritization, coordination, and delivery of marketing activities across multiple projects and stakeholders • Ensure deliverables meet established standards for accuracy, effectiveness, and brand alignment • Define and track marketing performance metrics to evaluate campaign effectiveness and impact • Analyze campaign results and generate insights to inform future strategies and improve performance • Leverage data and industry trends to identify opportunities for expanding brand awareness and market positioning • Manage marketing plans, timelines, and deliverables for Energy Solutions and our products across multiple initiatives in a fast-paced environment

• Collaborate with stakeholders to elicit, clarify, and document business needs • Translate business requirements into functional specifications and system designs • Manage epics, user stories, and acceptance criteria • Partner with experts and engineers to support solution design • Provide guidance to delivery teams to reduce ambiguity • Communicate effectively through presentations, emails, and meeting notes • Support cross-team coordination and backlog refinement • Review delivered features to ensure alignment with requirements • Facilitate planning sessions and perform data analysis • Identify gaps in processes and recommend improvements

• Manage and oversee large-scale, complex demand side management programs from initiation through closeout, ensuring alignment with client objectives, regulatory requirements, and organizational priorities • Execute and adapt program implementation approaches in response to evolving market conditions, stakeholder needs, and operational constraints • Manage day-to-day program delivery, track timelines, and quality standards and escalates issues to leadership as appropriate • Contribute to the development of multi-year program strategies and annual workplans to optimize program performance, market participation, and energy savings outcomes • Coordinate cross-functional program implementation teams, clarifying roles, responsibilities, and expectations • Coach and guide team members to ensure high-quality deliverables, effective workload management, and professional development • Collaborate with internal stakeholders (e.g., analytics, operations, finance, compliance) to align integrated program execution • Serve as the primary client-facing project contact, managing ongoing relationships with utility, utility program administrator, or public-sector clients • Resolve complex client issues independently, escalating when appropriate, while maintaining strong client trust and satisfaction • Manage program budgets, forecasts, and financial reporting, ensuring alignment with contractual and organizational requirements • Track and report on established KPIs and performance metrics, surfacing data insights for review and discussion with leadership • Ensure compliance with regulatory requirements, client contracts, and internal policies • Assess and mitigate program risks and implement corrective actions as needed • Oversee quality control processes to ensure deliverables meet established standards

• Oversee and govern the delivery of multiple large-scale energy efficiency programs • Direct cross department collaboration to guide the development of custom software • Actively manage program performance by monitoring key metrics • Apply deep industry expertise in energy efficiency programs • Lead and govern a regional organization of project managers and senior professionals • Develop, coach, and retain talent to support growth and succession planning • Direct workforce planning aligned to program and growth needs • Develop and sustain program level and executive level client relationships • Deliver results that meet or exceed established energy-savings targets • Influence and align clients, regulators, subcontractors, and partners • Represent Energy Solutions as a senior regional leader in key client interactions • Model executive leadership behaviors aligned with Energy Solutions’ values • Partner with leadership to align regional priorities with enterprise strategy • Define, adapt, and evolve regional approaches to energy efficiency program delivery • Champion innovation, inclusion, and continuous improvement • Oversee comprehensive risk mitigation and ongoing process improvements • Lead and sponsor change management efforts • Drive follow-through on awarded work to ensure successful launch and delivery • Identify and cultivate new opportunities and relationships • Serve as a visible thought leader

• Manage multiple concurrent, medium-to-large scale technical projects while ensuring alignment with scope, schedule, budget, and quality standards. • Build comprehensive project plans, delivery timelines, and dependency models for cross-functional technical initiatives. • Optimize project execution by applying appropriate methodologies, such as Agile, Kanban, or hybrid models, to match project complexity. • Manage coordination between technical staff, system administrators, and business stakeholders to ensure a shared understanding of goals. • Resolve complex issues involving system dependencies, data integrity, implementation constraints, or resource conflicts that team members cannot address independently. • Anticipate technical, operational, and stakeholder risks across the project lifecycle and incorporate contingency planning into delivery approaches. • Review work products—including project documentation, requirements, testing artifacts, and delivery outputs—to ensure adherence to quality standards. • Provide coaching and constructive feedback to Technical Project Managers and project contributors to support skill development and professional growth.

• Serve as strategic counsel to Leadership and C-Suite on legal and regulatory developments that shape Energy Solutions’ business, translating risk into clear, commercially grounded recommendations • Partner with the executive team to identify, prioritize, and manage enterprise legal risk, and deliver proactive, business-forward advice that enables decision-making at the speed of the business • Evaluate contracts prior to execution to identify legal and commercial risk, negotiate favorable terms, and confirm alignment with applicable laws, regulations, and company policies • Anticipate legal and commercial risks in new business lines and design contract structures and templates that enable growth while protecting the company • Lead, mentor, and develop the Legal, Contracts, and Compliance team, refining a collaborative, high-performing legal function aligned to the company’s strategic priorities • Shape the development and implementation of organizational contract requirements, policies and procedures that align with the companies’ mission, values, and strategic direction, while maintaining best practices and protection against legal, regulatory, and liability issues • Determine and execute litigation and dispute resolution strategy, directing outside counsel as needed and owning case outcomes on behalf of the company • Select, direct, and manage outside counsel as needed to deliver high-quality results efficiently and on budget

• Execute assigned tasks to assist in the development and maintenance of analytical models, dashboards, and reporting outputs. • Analyze datasets using established statistical techniques and basic machine learning methods to support defined analytical objectives. • Apply foundational modeling approaches, including string‑matching and reconciliation techniques, to structured analysis tasks as directed. • Prepare intermediate analytical outputs (tables, summaries, visualizations) for review and iteration. • Execute data cleaning and transformation in Python or R, following established ETL and data processing workflows. • Draft clear summaries of findings and document data sources, assumptions, and methodologies in accordance with team standards. • Prepare charts, tables and dashboards visualizations to support stakeholder understanding and decision-making. • Support collaboration with internal teams and project stakeholders by gathering requirements and clarifying data needs. • Participate in code reviews, documentation reviews and team knowledge-sharing activities. • Assist with maintaining organized project files, analysis artifacts, and reference documentation.

• Oversee the end-to-end invoicing lifecycle, ensuring invoices are posted in the ERP/CRM and monitored through customer approval processes. • Review billing outputs for adherence to internal controls and GAAP requirements. • Respond to routine billing inquiries and collaborate with vendors and clients to resolve discrepancies. • Escalate complex or non-routine issues to the Senior Manager of Accounting, Controller, or CFO. • Manage month-end activities, including the preparation of invoices and sales reports for the General Ledger close. • Support the GL team with reconciliations, documentation, and audit requests (including quarterly and year-end audits). • Evaluate current billing procedures to identify inefficiencies and recommend process improvements or automations. • Serve as a Subject Matter Expert (SME) for ERP system developments or upgrades. • Supervise and manage the billing team, assigning work and monitoring progress to ensure accuracy and quality. • Prioritize and adjust team workloads to meet tight invoicing deadlines and service expectations. • Provide guidance and support to team members regarding billing procedures, documentation, and exceptions.

• Delivers consistent outreach and account management activities to assigned trade allies, including manufacturers, distributors, contractors, and other market actors, to support program participation • Communicates policies and practices related to program requirements, incentive structures, timelines, and submission processes using approved tools and channels (e.g., email, CRM, virtual meetings, and in-person engagements) • Coordinates onboarding and ongoing engagement activities with trade allies, including training on incentive submission processes and portal usage • Collaborates with internal program teams to align outreach activities with program goals, schedules, and performance targets • Prioritizes outreach and engagement efforts based on program needs, participation trends, and account-level performance expectations • Troubleshoots moderate problems related to incentive submissions, documentation gaps, program rule interpretation, or participation challenges, escalating complex or high-risk issues as appropriate • Validates trade ally submissions, reported activity, and supporting documentation to ensure alignment with program requirements and quality standards • Evaluates recurring issues or participation barriers and collaborates with program teams to recommend adjustments to outreach tactics or guidance materials • Evaluates program participation data, dashboards, and CRM records to identify outreach gaps and support prioritization decisions • Validates accuracy and completeness of trade ally interaction records maintained in CRM tools • Communicates policies and practices updates internally and externally to ensure shared understanding of program changes and expectations