eFlexervices

• Develop test strategies, plans, test cases, and engineering best practices related to software test engineering. • Support data governance and data profiling efforts to ensure data quality and proper metadata documentation for data lineage. • Implement and execute test strategies on all supported platforms to help improve the overall quality and test coverage. • Collaborate with Product Management and Engineers to understand requirements, translate them into test cases, and determine product quality goals and measurements. • Reproduce, isolate, and debug issues, providing detailed bug reports. • Validate the collected data from disparate systems. • Identify edge cases that can potentially break or compromise data quality or integrity. • Collaborate with the Automation Engineers to understand the test case requirements to create comprehensive test automation projects. • Detecting bugs and executing tests. • Works independently on assigned tasks/projects. • Follows the established test plan. • Automation: Writes and maintains scripts for existing frameworks.

• Business & Financial Operations Contract Operations: Send contracts, MSAs, Pilot Agreements, and templates (via DocuSign/HubSpot) for signature, track status, and systematically file signed copies to the correct customer records. • Invoicing & Payments: Process vendor, partner, and ad hoc invoice payments (via platforms like Rho); monitor, retry, and resolve failed payments daily. • Revenue & Usage Support: Monitor customer usage data regularly (e.g., Metronome) to flag accounts approaching overages, and pull usage/account data ahead of customer renewals to provide full context for terms review. • Customer Lifecycle & Offboarding: Confirm billing/subscription systems (like Stripe/Metronome) are updated upon customer offboarding and coordinate related Jira tickets. • Expense & Vendor Management: Manage recurring vendor billing, track partner/referral payments, process weekly reimbursements, and coordinate company card issuance/requests. • Internal Operations: Track security questionnaires to completion in a central status tracker and incorporate ongoing HR policy/handbook updates (via Rippling). • Go-To-Market (GTM) & Sales Operations HubSpot Command: Act as the CRM's gatekeeper. Create and maintain accurate CRM records/deals following discovery calls, keep attribution accurate, and ensure a "zero-leak" pipeline. • Pipeline Management: Follow up consistently on open deals to keep pipeline status current, update ARR dashboards, and circulate deal-status reports. • Growth & Lead Generation: Support outbound outreach, conduct market research, and build targeted Total Addressable Market (TAM) lists. • Outreach Systems: Organize and manage LinkedIn outreach sequences using tools such as LinkedIn Sales Navigator and StoreLeads, and manage shared team inboxes/calendars as needed. • Systems Building & AI Leverage SOP Documentation: Document clear, actionable Standard Operating Procedures (SOPs) in central hubs like Notion. • Process Automation: Maintain an AI-forward mindset—spotting process improvements and using low-code/no-code tools or AI productivity software (ChatGPT/Gemini/Claude) to eliminate manual, repetitive workflows.

• Pre-trial site investigation (Shopify / Salesforce Commerce Cloud) • Cache-safety design — what's safe to serve from cache without showing one shopper another's data • Launch QA and post-launch speed validation • Live diagnosis of performance and caching incidents; escalate genuine platform bugs to engineering with evidence • Technical customer calls, including delivering bad news plainly • Own the final "safe to serve" call on every configuration before it ships

• Assist in accurate and timely recognition of revenue in accordance with US GAAP and company policies. • Perform pre-earned Direct Bill Reconciliation. • Assist with preparing the earned report, including sending out reports to Managers. • Communicate with account managers and commercial lines managers to resolve invoice discrepancies. • Monitor the exception reports and make corrections as necessary. • Perform tie out of revenue against 1st draft of financials, ensuring the accuracy of revenue allocation. • Prepare deferred revenue calculations for earned reports monthly. • Assist with audit, month-end, and year-end closing activities, including preparing journal entries and reconciliations. • Analyze revenue performance against set targets, KPIs, and benchmarks. • Identify and investigate any significant variances or deviations and provide insights to stakeholders. • Assist in the preparation of forecasts and budgets to support strategic decision-making. • Prepare detailed reports on performance, trends, and analysis. • Present findings to management and stakeholders on a regular basis, providing clear and actionable recommendations. • Conduct variance analysis to explain differences between actual and forecasted revenue figures. • Provide key metrics and insights by creating Tableau and Workday reports and dashboards. • Review earned reports for accuracy and identifying abnormalities, swings, and trends in revenue reported. • Analyze producer book for revenue redistribution between active producers & termed producers. • Monitor acquisition revenue coded as miscellaneous income to ensure it is recorded correctly with schedule codes. • Once live in Epic, reconcile the revenue in production. • Assist A/P & D/B Manager with yearly surveys requested from Corporate Resources. • Assist in implementation, maintenance, and adherence to internal controls and Finance procedures ensuring compliance with GAAP. • Follow accounting regulations, internal controls, and finance policies to ensure compliance. • Recommend opportunities to streamline processes and enhance efficiency. • Work with management on acquisitions and ensure a smooth transition of revenue into Epic for acquired entities. • Work with management & IT teams to automate manual tasks. • Support special projects related to revenue optimization and business performance as needed. • Assist with the implementation of Workday planning system.

• Design, build, and optimize robust data models within our central data warehouse (Snowflake) • Write and own complex, optimized SQL transformation logic using CTEs, window functions, and advanced joins • Lead the effort to integrate customer, revenue, and product usage identities across critical systems • Manage the performance and cost of our data warehouse including optimization of slow queries • Transform raw event-level data into intuitive, governed tables enabling analysts to use data confidently

• Execute the month-end, quarterly, and annual close processes, ensuring all sub-ledgers (AP/AR/Payroll) are accurately integrated into the General Ledger. • Prepare and record month-end journals—including payroll, banking, and various accruals—based on a review of supporting schedules. • Conduct balance sheet reconciliations, bank statement reconciliations, and coordinate schedules for fixed asset depreciation. • Perform deep analytical reviews of the monthly P&L and Balance Sheet, investigating variances and flagging areas not aligned with the plan. • Produce and present financial analysis reports and commentaries for company departments to support KPI and budgetary controls. • Act as the primary financial lead and subject matter expert for the end-to-end GL lifecycle, driving overall ledger integrity. • Serve as the primary point of contact for external auditors, managing the PBC (Provided by Client) list and ensuring no material weaknesses in financial reporting. • Evaluate existing workflows to transition manual data entry into automated, system-driven reporting, specifically leveraging Workday/Office Connect features. • Participate in the ongoing development and establishment of accounting policies, standard operating procedures, and efficient close processes. • Partner with the accounts payable, accounts receivable, and payroll teams to resolve variances, discrepancies, and enhance tech workflows.

• Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups. • Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change or an internal escalation — speed of solution is key. • Use browser DevTools, Honeycomb, and our client’s internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments. • Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations. • Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster. • Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap.

• Strategic Mapping: Define and refine ICP segments and develop a deep understanding of different industry verticals. • List Architecture: Build and test targeted account lists from scratch, ensuring zero overlap with the junior outbound team. • Messaging Iteration: Develop, test, and pivot messaging frameworks by vertical. You are expected to find "what works" through data-driven experimentation. • High-Level Engagement: Generate true two-way dialogue with Founders, Operators, and C-Suite leaders—not just "pitching," but consultative selling. • Rigorous Qualification: Properly validate prospects using the BANT framework to ensure high-quality handovers and zero "pricing shock" for the leadership team. • Process Ownership: Operate independently with minimal handholding, structuring your own day to balance research, strategy, and execution.

• Review and process a high volume of invoices with accuracy, completeness, and adherence to company policies and procedures. • Code and enter invoices into the financial system, ensuring proper account allocation and cost center classification. • Timely reconciliation of department credit cards with related receipts with accuracy. • Address vendor inquiries, resolve payment-related issues, and manage vendor statements and reconciliations. • Assist in audit, month-end and year-end closing processes, including accruals, account reconciliations, and financial statement preparation. • Ensure timely processing of expense reimbursements by reviewing all expense reports submitted for verification with the travel and expense reimbursement policy. • Assist in 1099 submissions and other regulatory filings. • Assist AP Manager with ad hoc reporting and projects as required.

• Exert significant influence over Nostra's long-term goals and execution. • Collaborate with executive leadership and teams across the organization to define initiatives and the technical roadmap. • Ensure alignment of OKR-level goals across the organization. • Author technical vision artifacts with a long-term horizon (>1 year) and assist teams in translating this vision into actionable backlogs. • Plan improvements and features with a 6-month view, driving significant enhancements in customer satisfaction, ease of onboarding, and technical efficiency. • Drive and oversee the research, development, and design of engineering projects. • Solve technical problems of the highest scope, complexity, and ambiguity. • Ship extremely high-impact features and improvements with minimal guidance. • Provide mentorship for engineers, fostering a culture of continuous learning and improvement. • Serve as a point of escalation for sub-department teams facing complex technical challenges. • Stay current with emerging technologies and industry trends to continually improve our systems and products.