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Forward Deployed Engineer – Solutions Engineer
Location
United States
Posted
3 hours ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer – Solutions Engineer
eFlexervices
• Pre-trial site investigation (Shopify / Salesforce Commerce Cloud) • Cache-safety design — what's safe to serve from cache without showing one shopper another's data • Launch QA and post-launch speed validation • Live diagnosis of performance and caching incidents; escalate genuine platform bugs to engineering with evidence • Technical customer calls, including delivering bad news plainly • Own the final "safe to serve" call on every configuration before it ships
Job Requirements
- Must-Haves (all required)
- HTTP caching depth — configured or debugged a CDN/edge (Cloudflare, Fastly, Akamai, Varnish), not just used one
- Performance measurement — Core Web Vitals / RUM; questions a metric before acting on it
- Reads real frontend code — JS/DOM; Shopify Liquid or SFCC a plus
- Live arithmetic — comfortable doing rough traffic/capacity math out loud
- Investigation discipline — forms a theory first, checks simple explanations first
- Launch ownership — owned a customer-facing launch or migration end to end
- Customer judgment — delivers bad news plainly, without blaming and without folding
- Roughly 5+ years, at least 2 customer-facing
- Logistics
- Advanced English 4+ hours daily overlap with US Eastern business hours (live US customer calls — must-have, not preference)
- Camera-on and screen-share for live sessions
Benefits
- Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
- Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
- Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
- Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
- Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.
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