Commonwealth Bank of Australia

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Title: Customer Banking Specialist - Robinvale (22.5 hours/week) Location: Robinvale Australia Part time Job Description: We are looking for a part time Customer Banking Specialist to work in our Robinvale Multi-Channel branch! Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster of 22.5 hours per week; - Monday - Friday 9am-1.30pm Note this role is for a Multi-Channel branch where you will support the branch and also take calls for our Direct Banking team. Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. See yourself in our team As the Customer Banking Specialist Relief in our Robinvale Branch, you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers If this role matches your experience and career goals, apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice. Support customers with enquiries, maintenance...

Title: Customer Banking Specialist - Rockdale Location: Hurstville Australia time type Part time job requisition id REQ258775 Job Description: Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (18 hours per week): - Monday: 12.00pm - 4.00pm - Tuesday: 11.00am - 4.00pm - Wednesday: OFF - Thursday: 10.00Am - 3.00pm - Friday: 12.00pm - 4.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Rockdale Branch, you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. With us, you'll help customers make the right financial decisions and achieve their dreams. At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Title: Customer Banking Specialist - Cooma Location: NSW/ Australia Job type: Onsite Time Type: part Time Job id: REQ258915 Job Description: Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (31.25 hours per week): - Monday: 9.15am - 4.15pm - Tuesday: 9.15am - 4.15pm - Wednesday: 9.15am - 4.15pm - Thursday: 9.15am - 4.15pm - Friday: 9.15am - 4.15pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Centennial Plaza Branch you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. With us, you'll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we'd love to hear from you. Apply today! At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

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Title: Customer Banking Specialist - Port Lincoln (31.25 hours/week) Location: SA Australia Part time Job Description: We are looking for a part time Customer Banking Specialist to work in our Port Lincoln multichannel branch! The roster for this role is: - Monday - Friday, 9.00am - 4.00pm What is a Multi Channel Branch? Our branches serve customers through a variety of different means. - Prior to 2.00pm Monday - Friday; our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. - 2.00pm - 4.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: - Assist customers with general banking transactions, answering questions and queries - Build a personal connection with customers through meaningful conversations face to face and through our direct channels - Work with customers to use our in-branch technology and digital banking options - Complete Financial Health Checks to assess customers' financial needs - Process applications for personal loans, credit cards and associated products - Use tools to capture customer feedback and take action to correct any service breaks to drive improvement - Be provided with continuous training and development to support your career aspirations We're interested in hearing from people who have: - A passion for delivering outstanding customer service with every interaction - The ability to have great conversations and confidence to ask challenging questions - Problem solving attitude and curiosity in finding the right solutions - An open approach to learning new things and goal oriented - An ability to work collaboratively as a team to deliver a seamless customer experience Don't wait, apply today! Aboriginal &/or Torres Strait Islander people encouraged to apply! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible.

Title: Customer Service Representative - Mount Druitt locations Penrith Area time type Part time job requisition id REQ256606 Part Time Roster (30 hours per week): - Monday: 9.30am - 4.00pm - Tuesday: 9.30am - 4.00pm - Wednesday: 9.30am - 4.00pm - Thursday: 9.30am - 4.00pm - Friday: 9.30am - 4.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As a Customer Service Representative in our Westfield Mount Druitt Branch you’ll be: - Responding to customers transactional banking needs, delivering a seamless customer experience - Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX - Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services - Assisting with Cash/ATM procedures - Educating and demonstrating of our in-branch technology and digital banking options for customers - Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture We’re interested in hearing from people who have: - A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position - A genuine interest in improving the financial wellbeing and lives of our customers - The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs - Excellent communication skills & willingness to contribute to a collaborative culture - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  What’s Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying. With us, you’ll help customers make the right financial decisions and achieve their dreams.  If this role sounds like the perfect fit then we’d love to hear from you. Apply today! At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Title: Customer Relations Manager Location: Sydney Australia Full time job requisition id REQ258186 Job Description: - This is a 12-month secondment if internal to CBA/fixed-term contract if external to CBA. At Group Customer Relations (GCR), we're the centre of excellence for complaint resolution at CBA. Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group. We manage escalated and complex complaints, provide insights to prevent future issues, and influence improvements that enhance the customer experience. GCR handles complaints across CBA's diverse product suite-home, personal and business lending, financial advice, banking products, scams and disputes, as well as our digital platforms like NetBank, CommBank App, and CommBiz. We work flexibly in a hybrid model, with the team spending a minimum of 40% of their time in the office each month. Do work that matters As a Customer Relations Specialist or Customer Relations Manager, you'll play a critical role in delivering an exceptional resolution experience for our customers. You'll investigate and resolve complaints with care and precision, while proactively identifying opportunities for business improvement and protecting the Group from emerging risks. This is a role where your insights and relationships will make a real difference. See yourself in our team You'll join one of two specialist teams within Group Customer Relations (GCR): Critical and Complex Complaints Team The Critical and Complex Complaints Team manages high‑risk, sensitive, and escalated matters involving complex legal and regulatory issues, including disputes referred from Executive Offices, Group Marketing, Group Legal, Government Affairs, the Australian Financial Complaints Authority (AFCA) and other external stakeholders. The team also provides specialist support to customers experiencing vulnerability, ensuring complaints are handled with empathy, urgency, and consistency. Operating in a dynamic regulatory environment, the team delivers proactive, detailed, and customer‑centred outcomes, supported by comprehensive training and multidisciplinary collaboration to confidently respond to diverse and complex customer needs. Collections Team The Collections Team is responsible for investigating and resolving internally escalated customer complaints, matters referred by the Australian Financial Complaints Authority (AFCA), and complaints submitted on behalf of customers by Financial Counsellors. The team manages complex cases involving financial hardship, lending concerns, credit reporting issues, and matters requiring a high level of care, discretion, and sensitivity-particularly where customer vulnerability is present. You'll be joining a supportive, motivated, and customer‑focused team united by a strong sense of purpose and a commitment to improving the financial wellbeing of our customers and the wider community. Key responsibilities of the role include - Efficient investigation and resolution of internal complaints. - Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes. - Contribution to continuous improvement ideas and processes to refine the customer experience. - Engaging and providing feedback to key stakeholders within the Group on opportunities for process and product improvements. - Understanding community expectations and having a risk-conscious mindset when investigating the issues raised. - Negotiating with customers and/or their advocates and internal staff to achieve timely and fair resolutions. - Commitment to an outstanding customer experience. We're interested in hearing from people who have - Strong customer focus and experience in customer-facing roles. - Exceptional negotiation and communication skills (verbal and written). - A commitment to fairness and ethical decision-making. - Excellent time management and prioritisation skills. - Experience in Collections, Banking, Scams, Legal, Wealth, Financial Advice, or Insurance (highly regarded). - Background in major dispute resolution and complex complaint management. - Creative problem-solving and process improvement mindset. - Resilience and adaptability to manage complexity and challenging interactions. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

• Work closely with customers and their authorised representatives (e.g. solicitors, accountants) to support the commercial lending needs of CBA’s business customers • Prepare well-reasoned credit decisioned and correspondence in line with CBA credit strategy • Provide high-quality, timely customer service • Develop and maintain professional relationships in support of team goals and objectives • Supporting your Manager and Executive Manager with special projects as required