Commonwealth Bank of Australia

Customer Service Specialist locations Eveleigh, NSW - 5-7 Central Ave Perth Central Full time job requisition id REQ257362 Customer Service Specialist – Discharges - 12 Month Secondment / Contract Opportunity - Build your career in Commercial Lending operations at CommBank - Hybrid working – 1 day in office per week (20% per mth), 4 days WFH after training - Location: Sydney head office Do work that matters CommBank's Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to hear from you. See yourself in our team We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team. We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers. You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession. Other responsibilities include: - Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues - Identifying opportunities to improve the processes within your team or work area - Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues - Contributing to and/or completing reconciliations - Completing general administrative duties as required - Practising prudent risk management by identifying and responding to business risks We're interested in hearing from people who: To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial Lending operations. - Demonstrated knowledge and experience of the home lending or commercial lending process (desirable) - Strong customer service experience with the ability to build effective relationships with relevant stakeholders - An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures - High attention to detail and accuracy - Strong work ethic with a team-orientated outlook - A positive, CAN do mindset From here, the opportunities are endless At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Title: Chapter Lead, Data Science (Operations) Location: Australia Full time Job requisition id REQ248859 Job Description: Permanent Full Time Opportunity Drive the future of AI innovation at scale You are a visionary leader with a growth mindset, combining deep technical fluency with the ability to inspire and scale impact across the enterprise. Were one of the largest and most advanced Data Science practices in the country Together we can build state-of-the-art Data Science models that power seamless experiences for millions of customers See yourself in our team At the heart of the Chief Operations Office (COO), we're reimagining how we serve customers in operations through the power of transformative AI solutions. As a Chapter Lead reporting to the Chapter Area Lead of Data Science in COO, you'll balance hands-on technical contribution with people leadership-guiding and growing a team of data scientists while working in cross-functional squads with engineers and other experts to design and deliver innovative, responsible AI solutions. You'll stay at the forefront of emerging technologies, fostering a culture of curiosity, inclusion, and continuous learning, and translating complex ideas into high-impact outcomes for customers and colleagues. If you're passionate about shaping the future of AI while helping others thrive, we'd love you to lead with us. Key Responsibilities Lead AI Innovation Drive the design, construction and deployment of a range of AI projects Accelerate adoption of advanced AI capabilities Expand Data & AI Impact Across the Bank Identify high‑value AI use cases and champion the integration of Data Science methods across processes Ensure models follow best-practice engineering, governance, and deployment standards Drive Continuous Improvement & Business Value through AI Partner closely with operations teams to understand challenges and apply transformative AI capabilities Drive redevelopment, optimisation and monitoring of AI models to support strategic business outcomes We're interested in hearing from people with the following skills: Technical & People Leadership Demonstrated capability in driving outcomes that are reusable and can be leveraged across the group Demonstrated intellectual curiosity with a passion for experimenting and exploring emerging technologies Demonstrated ability to lead and mentor teams while remaining hands-on, fostering a supportive and inclusive team culture that values learning, thoughtful decision-making, and sustainable delivery of real-world impact. Technical Expertise Data: Experience designing and delivering AI solutions using a range of structured and unstructured data, with particular strength in natural language data. Machine Learning: Strong grounding in classical machine learning and deep learning, with the ability to select appropriate techniques-from simpler models to more complex approaches-based on problem context, constraints, and impact. Generative AI: Hands-on experience designing, building, and deploying Generative AI solutions, including RAG and agentic systems, with a pragmatic understanding of their limitations, risks, and costs. Statistical Expertise: Experience defining fit-for-purpose evaluation metrics, guiding experimentation, and applying sound statistical judgement to technical decision-making across the AI lifecycle. Production AI & MLOps: Proven ability to take models from prototype to production, including version control, CI/CD practices, containerisation, deployment, monitoring, and ongoing iteration. Data Engineering & Architecture: Working knowledge of data pipelines and integration patterns, and experience collaborating on scalable, reliable data and AI architectures. Cloud Platforms: Experience designing or deploying AI solutions on cloud platforms such as AWS or Azure, with awareness of scalability, cost, and operational considerations. Technical Leadership & Delivery: Ability to lead and mentor teams while remaining hands-on, balancing curiosity and continuous learning with a strong focus on delivery, value creation, and real-world impact. Working with us At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. We're committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support, please contact HR Direct. We support our people with the flexibility to balance where work is done with a hybrid approach of at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring talent from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users.

• Set direction and deliver outcomes • Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes • Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities • Lead complex, multi-disciplinary delivery across lending and protection products and services • Own customer, business, and risk outcomes • Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes • Balance commercial performance with strong risk management within ASB’s risk appetite • Embed effective governance, transparency, and compliance across all Tribe activities • Enable through data, technology, and performance • Lead the development and optimisation of technology services and platforms within the Tribe • Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements • Use data and insights to inform decision making, improve flow, and uplift delivery performance • Lead the Tribe and business performance • Own financial performance, including budget, funding, and commercial outcomes • Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity • Provide clear reporting and visibility of performance through robust governance forums • Build leadership, culture, and capability • Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement • Invest in talent development across the Tribe and broader PACE community

Title: Card Merchant Fraud Analytics Manager Location: Australia Job Description: - Flexible working, hybrid environment, and central offices - Inclusive team where diverse perspectives are valued - Access to world-class learning, technology tools and analytics teams See Yourself in the Team Fraud Analytics within the Chief Operations Office Data AI Analytics - Fraud CoE are responsible for developing, maintaining and enhancing the fraud detection systems, algorithms and reporting engines across CommBank and Bankwest, strengthening detection capability through intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting. In practice, the team sit at the heart of day-to-day fraud and scams defence, maintaining and evolving the fraud rule detection suite, creating new detection logic at pace, and partnering closely with stakeholders as products, channels and customer behaviours change. Our work is customer-critical. We balance strong fraud and scams protection with the need to minimise friction for genuine customers, using intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting to strengthen detection capability. The team are also evolving towards leveraging modern analytics platforms, and creating opportunities to influence how fraud analytics is delivered into the future. Your Impact & Contribution As an Advanced Analytics Manager in Fraud Analytics, you will lead the development and uplift of fraud detection strategies across assigned portfolios by owning complex analytics solutions, rule logic, and stakeholder outcomes. You'll play a key role in enhancing the fraud rule detection suite used to detect, prevent and disrupt fraudulent and scam activity, including decisioning outcomes such as holds, declines, alerts and customer push notifications. This is an Individual Contributor role where you may expect to: - Lead the delivery of high‑impact enhancements to the fraud rule detection suite, including rule design, optimisation and quality controls. - Translate fraud/scam trends and incidents into detection strategy changes delivered at pace. - Partner with product/channel stakeholders to onboard new signals and data points required for detection (e.g., feature changes that introduce new fraud vectors). - Own stakeholder reporting rhythms (weekly/monthly), ensuring insights are actionable and decision‑ready. - Provide technical leadership across tooling evolution - Champion continuous improvement: reduce false positives, manage alert volumes and minimise friction for genuine customers. Skills & Experience - Strong analytical engineering capability: rule logic, statistical reasoning, and problem‑solving in fast‑moving environments. - Strong coding capability in SQL and Python (SAS experience beneficial; ability to learn new languages valued). - Proven stakeholder management and influencing skills - regular engagement required. - Experience working with or migrating to cloud data/analytics platforms (AWS/Snowflake exposure advantageous). - Fraud/scams domain experience beneficial, but strong analytics experience can be sufficient with learning agility. Why Join Us At CommBank, you'll be part of a team that: - Puts customers at the centre of everything we do - Uses data, analytics and technology to solve meaningful problems - Values continuous improvement, collaboration, and strong risk culture - Supports flexible ways of working and career growth If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 01/07/2026

Title: Executive Assistant to a GM Location: Sydney Australia Job Description: Executive Assistant - Small Business Banking (Business Performance & Strategic Partnerships) An exciting permanent opportunity within Small Business Banking (SBB) at Commonwealth Bank of Australia, operating in a high-performing, hybrid work environment. This role supports two General Managers across Business Performance and Strategic Partnerships, playing a critical role in enabling leadership effectiveness, operational discipline, and cross-functional alignment. About the Role As a trusted Executive Assistant, you act as a key enabler to the General Managers, providing seamless executive, operational and stakeholder support. You operate as an extension of the leadership team-ensuring priorities are delivered efficiently, time is optimised, and business outcomes are supported through strong coordination, organisation and judgement. Key Responsibilities - Executive & Operational Support - Deliver high-quality administrative, secretarial and business support with professionalism and discretion. - Manage complex and fast-moving diaries and inboxes, ensuring optimal prioritisation and alignment to business priorities. - Draft, coordinate, and manage correspondence on behalf of the General Managers. - Diary, Meeting & Governance Management - Coordinate and schedule internal and external meetings across senior stakeholders and executive offices. - Prepare meeting materials, briefing packs and agendas to support effective decision-making. - Facilitate meetings including minute-taking, action tracking and follow-ups to ensure accountability and execution. - Stakeholder & Relationship Management - Act as a central point of contact across senior stakeholders, executive assistants and broader teams. - Build strong, trusted relationships to enable seamless coordination and collaboration across the business. - Events & Leadership Forums - Plan and deliver end-to-end events including leadership forums, offsites, team engagements, and external functions. - Manage logistics including venue sourcing, catering, travel, and communications to ensure successful delivery. - Travel & Logistics - Coordinate complex travel arrangements, managing itineraries and logistics across multiple locations and stakeholders. - People & HR Support - Support recruitment processes, onboarding and team management activities through HR systems and coordination. - Contribute to a positive team culture through proactive support and engagement initiatives. - Financial & Operational Coordination - Manage expenses, invoicing, and financial tracking in line with internal policies. - Support operational processes, trackers and reporting to enable visibility and efficiency. - Process Improvement & Risk Awareness - Identify opportunities to streamline processes, improve efficiency, and enhance ways of working. - Ensure compliance with internal policies, governance, and risk frameworks. What We're Looking For - Proven experience as an Executive Assistant supporting senior leaders in a fast-paced environment. - Strong capability in managing complex schedules, competing priorities and shifting timelines. - Exceptional attention to detail, organisation, and follow-through. - High level of professionalism, discretion, and stakeholder engagement across all communication channels. - A proactive, solution-focused mindset with the ability to anticipate needs and remove friction. - Strong adaptability, resilience, and ability to work under pressure. - A collaborative, team-oriented approach with a passion for delivering high-quality outcomes. This role goes beyond traditional executive support-acting as a connector and enabler across leadership, teams and operations. This is a permanent opportunity If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 25/06/2026

Title: Customer Banking Specialist Relief - Taree Location: Taree Australia time type: Part time job requisition id: REQ260483 Job Description: Customer Banking Specialist Relief - Taree Branch Please note: Rosters are predetermined, please ensure you can cover the below roster before applying - Permanent part time role - 30 hours per week - Monday - Friday 9.15am - 4.00pm - Relief role - In addition to supporting the Taree Branch, the successful applicant will also support the Forster & Gloucester Branches - reasonable travel required Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. See yourself in our team As a Customer Banking Specialist Relief in our Taree Branch, you will: - Deliver a seamless experience by responding to customers' transactional banking needs. - Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX. - Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services. - Assist with cash handling and ATM procedures. - Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking. - Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture. - Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice. - Handle enquiries, maintain accounts and process applications for credit products. - Problem-solve effectively, providing solutions while championing compliance and risk management practices We're interested in hearing from people who have: - A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position - A genuine interest in improving the financial wellbeing and lives of our customers - The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs - Excellent communication skills & willingness to contribute to a collaborative culture - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions With us, you'll help customers make the right financial decisions and achieve their dreams.

Title: Customer Banking Specialist - Maroochydore Location: Maroochydore Australia time type Part time job requisition id REQ260452 Job Description: Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster - Permanent part time - Maroochydore Branch - 20 hours per week - Monday - Friday 10.00am - 2.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Maroochydore Branch, you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Lead a specialized team in developing fraud detection strategies, translating trends into actionable insights, and improving detection capabilities while ensuring stakeholder reporting is decision-ready and enhancing customer experience.

Develop and maintain integration services for real-time operations, build merchant-facing web applications, and contribute to platform features including internal APIs and menu management while collaborating closely with product and design teams.

Title: Senior Legal Counsel, Treasury, Corporate & Technology Location: Sydney Australia Job Description: If you are an experienced lawyer looking to play a central role in a major APRA‑driven transformation program, with genuine influence, autonomy and senior stakeholder exposure, this might be your next career opportunity. We are seeking an experienced senior lawyer to advise the CBA Group on the planning and implementation of APRA Prudential Standard CPS 900. This role presents a unique opportunity to work on a significant, group-wide program, while being part of a leading internal legal team. Success in this role means being a trusted adviser on complex matters, valued for judgment, commercial insight and an ability to get things done collaboratively. Do work that matters: You will take a lead role in providing practical, solution-focused legal advice and project leadership. The role will include: - Support across all project workstreams, including legal project management and coordinating with business units, APRA and industry; - Advising on interpretation and application of APRA prudential standards and related APRA guidance in a large, complex financial institution; - Leading engagement and management of external legal advice on both domestic and foreign law issues; - contract analysis and remediation; and - Managing competing priorities and regulatory timelines while maintaining high‑quality legal outcomes. Although dedicated to the CPS900 program, the role may also provide opportunities to contribute to other strategic projects or transactions where capacity and interest align. See yourself in our team: This role will sit within the Treasury, Corporate and Technology Legal team. This team provides trusted strategic advice to our internal clients to support and enhance CBA's purpose and success. The CPS 900 program involves partnering closely with Treasury, Resilience, Group Regulatory Affairs and business units across the Group, including dedicated project team members from those teams. This role would suit a lawyer who brings: - 6-8+ years relevant post-admission experience in a top-tier Australian or international firm or large in-house team and a current unrestricted NSW (or equivalent) practising certificate; - Experience in one of the following areas: - financial services regulation, hybrid securities or wholesale debt transactions or APRA's prudential and capital framework; - corporate advisory, contract advisory (including technology, outsourcing or commercial contracts) or complex contract remediation; and/or - large regulatory change programs. - Demonstrated ability to lead legal workstreams within multi‑disciplinary projects; - Excellent stakeholder management skills and confidence engaging with senior leaders; and - A team-oriented outlook, a "can do" attitude, integrity and sound judgment. If you are ready to step into a trusted adviser role in-house and develop deep expertise in regulatory change, we'd love to hear from you! Working at CommBank At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.