Title: Customer Service Specialist Location: Australia Job Description: - Job Identification1001034 - Locations QLD, Australia - Job TypePermanent - Full time - Job FunctionCustomer Service and Support Job Description Thinking about a new career path? Come join Suncorp in Townsville! Full-Time - Customer Service Specialist (AAMI Specialists) Engagement Centre Sessions: Hosted at our Townsville Contact Centre Hub. Are you looking for a secure and rewarding role where your people skills truly matter? Suncorp is continuing to grow across North Queensland, and our Townsville Contact Centre opened in June 2025 is expanding rapidly. We’re currently recruiting full-time Customer Service Representatives to join our AAMI team, helping customers right across Australia. Experience in hospitality, retail, childcare, or contact centres can set you up for success in this role. If you enjoy helping people, solving problems, and making a positive difference in someone’s day, we’d love to hear from you. At Suncorp, you’ll be supported with training, guidance, and a team that wants you to thrive. Shift Pattern: This role is a Full time Role offering: 37.5 hours per week - Monday to Friday Start window 09:00am -11:00am (During daylight savings 8:00am - 10:00am) Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. Why You’ll Love Working at Suncorp Townsville Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table: Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid working: Work where you thrive with a flexible blend of in-office and remote work Work-life balance: We ensure you have the support you need both personally and professionally Staff discounts: Access exclusive deals from over 400 top Aussie retailers Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more Reward & recognition programs: We celebrate your hard work and achievements Career development: Ongoing training, growth opportunities, and support to reach your full potential Reputable employer: Join a national, trusted company with an inclusive and diverse workplace Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits. What You’ll Be Doing As an AAMI Specialist, you’ll: - Support customers with their insurance needs via phone - Provide clear, helpful solutions tailored to each customer - Build strong relationships through great service - Achieve service and sales targets with customer satisfaction at the core - Resolve enquiries efficiently and confidently What You’ll Bring We’re looking for individuals who have: - A passion for customer service and a strong desire to help people - Excellent problem-solving abilities, with the ability to simplify complex information - Motivation to consistently achieve and exceed targets - A collaborative mindset and ability to work both virtually and in-person - Resilience, adaptability, and a proactive approach to learning and development Training Period - Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role. - Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model. Home Office Setup Requirements As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have: - A reliable internet connection - An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair) - A private and distraction-free workspace Ready to Make an Impact? Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive. If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you! At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Title: Finance Support Officer - Location: Wollongong, NSW Australia Work Type: Hybrid, Contract / Temporary Job ID: 493631 Job Description: Maximum TRP $108,228.85 (salary range [Min]$87,199.00 - [Max]$95,482.00). Total remuneration package includes salary plus employer"s 12% contribution to superannuation and annual leave loading. The Finance Support Officer plays a key role in the delivery of Accounts Payable services for the NSW SES. The role is responsible for the accurate and timely processing of invoices and payments, maintaining vendor records, resolving payment enquiries, and supporting strong financial controls to ensure compliance with legislative and policy requirements. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here. About you To be successful in this role you will: - Have demonstrated experience in Accounts Payable processing, including invoice processing and payment administration. - Possess strong attention to detail and a proven ability to process transactions accurately and efficiently. - Demonstrate excellent written and verbal communication skills. - Build and maintain effective relationships with internal and external stakeholders. - Have experience using financial management systems (SAP experience desirable). - Hold a relevant finance qualification or be able to demonstrate substantial practical experience in a similar Accounts Payable role. What we can offer you - You will enjoy a 35-hour work week, with the potential for flexible work arrangements. - You can enjoy a hybrid work environment, time in the office and time working from home. - Attractive salary range of $87,199.00 to $95,482.00 plus 12% superannuation and leave loading - Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work. - We have attractive leave entitlements including parental, sick, flex and recreation leave. - We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: - Fitness Passport - LinkedIn Learning - Member Assist Program for free confidential counselling support - Flu vaccine program You Belong Here - We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. - We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work. - If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, - Describe a time when you identified a mistake or discrepancy that could have resulted in an incorrect supplier payment. What was the issue and what did you do? - Describe a period when you were managing a high volume of invoice processing and competing priorities. How did you ensure payments were processed accurately and on time?

Title: Customer Service Support Officer Location: Sydney Australia Job Description: Clerk Grade: 3/4 Salary range: $ 87,199 - $ 95,482 + superannuation and leave loading Term: Temp up to Jan 2027, Full-time. A Talent Pool will be created from this recruitment for future opportunities Location: Newcastle NSW or Camden NSW - Minimum 2-3 days per week in office requirement. Hybrid working arrangements available other days. In office requirement could be subject to change based on applicable DCS workplace policies. About the team Subsidence Advisory NSW is an agency within the Department of Customer Service who work to support the community in coal mining areas of New South Wales and are responsible for administering the Coal Mine Subsidence Compensation Act. The team provide expert advice to property owners, government departments and authorities, local councils, community organisations and industries throughout NSW Your day-to-day As a Customer Service Support Officer, you will be responsible for providing consistent, high-level, frontline customer service on behalf of the agency. You will also perform business support functions such as record management, project assistance and other services, in a manner that enhances customer satisfaction and supports both internal and external stakeholders. Please Note: - The role requires regular, weekly office attendance at our Newcastle (Tuesday and Thursdays) or Camden offices (Wednesday and Thursdays) in line with business requirements. - This role requires you to be available Monday to Friday between 8.30am - 4.30pm in line with our core operating customer service hours. Key Responsibilities: - Provide high level customer service across telephone, email, and face-to-face channels. - Respond promptly to enquiries from customers (both internal and external) across a wide range of matters, ensuring compliance with applicable legislation and procedures. - Perform a wide range of administrative tasks within established delegation levels. - Update and maintain records and databases across various systems. - Deliver business and project support as required. To be successful you will have: - Experience with contact center work and or/ handling customer calls - Experience using Genesys phone system is preferable but not essential - Proven ability to be empathetic and professional when dealing with challenging and/or difficult customers will be highly regarded - Demonstrated proficiency across Microsoft Office programs/ Microsoft 365 - Skills in preparing and writing formal correspondence to internal and external stakeholders. - Clear communication skills with strong interpersonal skills. - A high degree of accuracy with information and data entry. - Ability to competently learn and use ICT and record management systems. - Capability to comply with business processes and procedures. Salary Grade 3/4, with the base salary for this role starting at $87199 base plus superannuation Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Role Description Are you someone who speaks Slovenian, and you're looking to move abroad? Mercier Consultancy is excited to offer a fantastic opportunity for Slovenian Speaking Customer Care Representatives willing to represent Retail Products in Greece. This unique opportunity allows you to work and live in an inspiring environment, enabled by a fully paid for relocation package to Greece and is ideal if you're looking to start a new chapter in your life, in a positive international environment, stress-free and seamlessly. - Deliver professional and timely customer support in Slovenian. - Assist customers with product information, order management, and issue resolution. - Maintain accurate documentation of customer interactions in CRM systems. - Resolve complaints effectively, ensuring customer satisfaction and retention. - Collaborate with internal teams to improve customer service processes and resolve complex issues. Qualifications - Exceptional fluency in Slovenian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Strong communication skills and attention to detail. - Strong problem-solving abilities and customer-oriented mindset. - Willingness to relocate to Greece and adapt to a multicultural work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Annual Salaries - Work in a positive international environment - Fully Paid Training - Health Insurance - And many more benefits! Company Description