Title: Passenger Service Agent Location: Hebron United States Part Time Job Description: Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing - Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering - Host self-service kiosks and verify passengers' documents prior to boarding aircraft, - Interpret identification labels along with baggage and cargo routing - Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). - Other responsibilities in the gate area include making announcements, checking baggage, and assigning Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for: - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram - Computer skills are required as you will be using computer-based systems to perform some of your primary job - Ability to proficiently read, write and speak English, excellent communication skills - Must have a positive, can-do, upbeat personality, able to remain calm under pressure. - Able to stand for long periods of time at the ticket counter and gate check-in

• Atención al cliente • Ventas

• Deliver an exceptional customer experience by handling incoming and outbound customer communications • Provide timely, accurate, and professional resolution to customer inquiries, requests, concerns, and complaints • Serve as a key point of contact for customers and dealers • Answer incoming calls from customers and dealers • Provide single-call resolution by researching and resolving customer inquiries and concerns • Make outbound calls for issue resolution, customer follow-up, onboarding new customers, and proactive customer communication • Educate customers on loan and contract details • Anticipate customer needs and proactively provide solutions and support • Process customer requests accurately and efficiently • Document customer interactions and account updates • Collaborate with internal departments to resolve customer issues

• Manage high call volumes within tight deadlines • De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values • Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience • Handle phone calls, chat and email inquiries with passion and curiosity • Listen actively to provide accurate information and resolve problems effectively • Thrive in a fast-paced environment by quickly adjusting to evolving responsibilities, processes and workflows • Efficiently manage time to provide exceptional customer service in a high-volume contact center • Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs • Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system • Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules • Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture.