• Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email • Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines • Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention • De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values • Educate pet parents on the lifetime value of coverage to empower informed decision-making • Build authentic connections by tailoring your communication style to meet individual customer needs • Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows • Navigate multiple systems and tools to deliver seamless and efficient member experience • Prioritize and manage time effectively to provide exceptional customer service in a fast-paced contact center • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates • Take a pro-active, solution-oriented approach when facing technical challenges, such as identifying alternate ways to continue work while awaiting IT support • Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts • Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Role Description We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team. In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. - Serve as a strategic partner to clients across all facets of retention. - Articulate the logic behind recommendations clearly and convincingly. - Champion CTC’s retention philosophy and the systems that operationalize it. - Bring rigor and intentionality to every initiative. - Excel at tackling complex problems and take full ownership of results. Qualifications - At least 2 years of hands-on experience in email and SMS marketing. - A minimum of 2 years of experience in retention marketing. - A minimum of 2 years of hands-on experience using Klaviyo. Requirements - Be willing to put in the hard work required and be hungry enough to go through the kick-off. - Ability to take feedback and implement it fast. - Align with the team and contribute to the team called Brain Trust for Ideas across clients. - Manage, align & work with the team members of your pod. - Responsible for the execution of the Prophit system for your clients. - Combine data analysis and feedback from clients to develop strategic plans for the future. - Responsible for the implementation of CTC's Email and SMS best practices. - Ensure deliverables are on-brand 100% of the time. - Responsible for sending daily performance updates to the client. Benefits - First 30 days – $1.5K (Part-time transition phase). - Days 31–60 – $3K (Full-time start). - Days 61–90 – $4–5K + performance bonuses. - Growth, Transparency, and Fairness in Career Development. - Fully remote with the ability to pick your schedule.

Role Description The SES Specialist will provide technical advisory support to programme and operations teams, ensuring consistency with UNDP SES and related policies, integrating conflict sensitivity and fragility considerations, and contributing to improving the overall quality, accountability, and sustainability of programme delivery. Duties and Responsibilities - Provide technical advisory support on SES: - Application of UNDP Social and Environmental Standards (SES) across all UNDP Yemen projects. - Review and quality assurance of Social and Environmental Screening Procedures (SESP), Environmental and Social Management Plans (ESMPs), Environmental and Social Management Frameworks (ESMF), Stakeholder Engagement Plans (SEP), Labour Management Procedures (LMP), Gender Action Plans (GAP), and other SES-related instruments. - Support project teams in identifying, assessing, and managing environmental and social risks throughout the project lifecycle. - Strengthen SES compliance for donor-funded projects. - Provide technical support in integrating environmental and social safeguard requirements into procurement processes. - Conduct field monitoring missions to assess compliance with SES requirements. - Facilitate capacity building and knowledge sharing: - Provide hands-on guidance and capacity building to programme and project staff on SES policies, tools, and good practices. - Support PMSU in monitoring SES performance and contributing to corporate reporting and audits. - Contribute to continuous improvement of SES systems and processes within the Country Office. - Support the development and operationalisation of project-level Grievance Redress Mechanisms (GRMs) and CO-level Stakeholders Redress Mechanism (SRM). - Develop strategic partnerships: - Contribute to the harnessing of effective partnerships and lead the identification and onboarding process for implementing partners. - Cultivate and maintain strong relationships with stakeholders to support project objectives. - Make recommendations to the management team on activities with potential for scale-up and replicability. - Provide technical support to implementing partners and act as a liaison between UNDP and the partners. - Support resource mobilization efforts and project development. - Perform other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Qualifications - Advanced university degree (master's degree or equivalent) in Environmental Studies, Social Sciences, Development Studies, Environmental Management, or a related field. - A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration. Requirements - Minimum of 5 years (with master’s degree) or 7 years (with bachelor’s degree) of progressively responsible experience in social and environmental safeguards, risk management, or related areas. - Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems. - Advanced knowledge of spreadsheet and database packages. Desirable Criteria - Experience and strong understanding of UNDP SES or comparable international safeguards frameworks. - Experience working in fragile or conflict-affected contexts. - Experience with UNDP or UN agencies. - Familiarity with donor safeguard requirements (e.g., World Bank, bilateral donors). - Experience in designing and delivering capacity-building/training on environmental and social safeguards. Required Language(s) - Fluency in English required. - Working knowledge of Arabic is an asset. Professional Certificates - Relevant certifications in environmental or social safeguards are an asset. Equal opportunity As an equal opportunity employer, UNDP values diversity and encourages qualified applicants from all backgrounds to apply for roles in the organization. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination, and abuse of authority. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. Scam alert UNDP does not charge a fee at any stage of its recruitment process.

Title: Intake Specialist I (Hybrid / Denver, CO) Location: Denver, CO Job Description: FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado. This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center). The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care." This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center. Position Overview: - Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process - Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care - Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance - Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor - Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Every day you will: - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization - Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest - Adhere to HIPAA guidelines Our ideal candidate will possess: - Experience in managing a high volume of inbound and outbound calls - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience - Ability to articulate case statuses through detailed notes on salesforce - Ability to resolve issues over the telephone with eager clients comfortably - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues Nice-to-Haves: - 2+ years of relevant experience in a similar position is preferred - Bilingual in Spanish, or other languages desired - Salesforce proficiency Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!   At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD