The Commonwealth Bank of Australia is an Australian multinational bank serving residents across New Zealand, Asia, the United States, and the United Kingdom thr
General Manager – Lending Transformation, Product Delivery
Location
New Zealand
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
General Manager – Lending Transformation, Product Delivery
Commonwealth Bank of Australia
• Set direction and deliver outcomes • Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes • Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities • Lead complex, multi-disciplinary delivery across lending and protection products and services • Own customer, business, and risk outcomes • Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes • Balance commercial performance with strong risk management within ASB’s risk appetite • Embed effective governance, transparency, and compliance across all Tribe activities • Enable through data, technology, and performance • Lead the development and optimisation of technology services and platforms within the Tribe • Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements • Use data and insights to inform decision making, improve flow, and uplift delivery performance • Lead the Tribe and business performance • Own financial performance, including budget, funding, and commercial outcomes • Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity • Provide clear reporting and visibility of performance through robust governance forums • Build leadership, culture, and capability • Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement • Invest in talent development across the Tribe and broader PACE community
Job Requirements
- Deep experience in lending product (Home/Personal or Business)
- Strong commercial acumen, with the ability to make strategic trade-offs that deliver value
- Proven senior leadership experience across large teams in financial services or similarly complex, regulated environments
- Deep experience leading large, cross-functional product teams and transformation programs
- A strong understanding of risk, compliance, and governance frameworks
- A data-led mindset, using insights to influence decisions and improve performance
- Exceptional stakeholder leadership, with experience engaging at Executive level
- A passion for developing leaders and building high-performing teams
Benefits
- Southern Cross Health Insurance
- “You Do You” leave
- wellbeing allowance
- AIA Vitality
- staff banking benefits
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