Bright Horizons

Role Description To process Provider invoices, invoice client employee co-payments, and to answer any billing questions & issues from the Contact Center and the Provider Relations team regarding Provider & client invoices. This is a Remote, Part-Time, Temporary position available in the United States. Essential Functions/Responsibilities - Process Provider invoices for back-up care provided to client employees within payment terms specified by the Provider contract. - Ensure that Providers are charging the correct amounts for service provided to reduce Cost of Goods Sold. - Generate invoices for clients that have selected invoice method using accounting software. - Work cooperatively with numerous department personnel on researching and resolving numerous payable/collection issues. - Be available to assist in researching billing questions that may arise from calls within the Contact Center. - Respond to Provider inquiries about invoices/payments within appropriate timeframe. - Appropriately file all Provider invoices once processed. - Post all credit card transactions and check transactions to accounting software for payments made by client employees. - Other projects and responsibilities as designated by the supervisor. Decision Making Authority This position deals with some financials of the Back Up Care Division and is expected to accurately enter & track all information they have access to. This position must be able to prioritize issues that arise giving attention to those most critical. Qualifications - HS Diploma - Required - Associate Degree - Preferred - 1 year of accounting/billing experience preferred - 2-5 years of customer service experience preferred - 1 year experience in Microsoft Dynamics AX preferred Requirements - Excellent verbal and written communication skills. - Comfort in speaking to external Providers as well as internal team members. - Exceptional organizational and time management skills as well as multi-tasking abilities. - Great attention to detail. - Proficient in basic Microsoft Office applications. - General experience working in accounting software preferred. - Ability to learn internal software/database. Compensation The hourly rate for this position is between $19.23 – $24.52 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until July 10, 2026. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Role Description The Privacy Compliance Director owns and governs the global Privacy Compliance program to ensure compliance with legal and regulatory requirements, and the implementation of control frameworks and best practices. This role is accountable for aligning global teams, stakeholders, and external vendors on program roadmaps, and providing guidance to global teams on privacy program requirements, processes, and best practices. This is a remote role in the United States. What you will be doing: - Owns and drives privacy accountability and compliance across the company by administering effective processes and leadership oversight. - Defines and evolves the enterprise privacy compliance strategy, enterprise-wide standards for global assessment methodologies, risk scoring, and reporting. - Manages, and performs, vendors and asset assessments across all locations. - Collaborates with internal stakeholders, external consultants, and vendors to clarify assessment responses, evaluate risks, and agree treatment plans. - Creates and manages risks for the Privacy and Information Security teams. - Develops and maintains process and procedure documentation for areas of responsibility. - Provides guidance to business partners on the implementation and adherence to privacy by design related concepts, policies and procedures. - Sets direction and oversees the use of Privacy Management Tools (OneTrust, Teams, ADO, SharePoint). - Utilizes the privacy management tools to ensure optimization of documentation of and reporting on the global privacy compliance program. - Guides team with requirements documentation, conduct, coordinate and execute system test plans. - Assists system users on data entry into the privacy management assessments to ensure consistent practices and outputs. - Contributes to the development and maintenance of global Privacy and Information Security policies, procedures, and standards impacting direct areas of responsibility. - Drives process improvements and Privacy & Information Security program quality. - Evaluates quality of data entry and assessment responses. - Develops and implements recommendations to improve data quality for areas of responsibility. - Monitors assessment and other privacy program related processes for potential and realized delays and quality issues. - Proactively partners with key stakeholders to prepare root cause analysis and remediation plans. Tracks and report on issues and root causes. - Sponsors and leads complex, privacy driven initiatives and activities: - Evaluates and partners with Privacy, Security and global business partners to assess and execute plans for regulatory readiness efforts. - Sets direction for privacy compliance audit activities and facilitates risk management program design, remediation analysis, residual risk evaluation, and control documentation updates. - Serves as the senior escalation point for program risks, assessment blockers, vendor issues, and cross‑regional privacy challenges. - Designs and provides management KPIs, performance reports and other insights for areas of responsibility. Qualifications - 10 years experience in supporting Privacy Compliance and Risk Management team, managing a large portfolio of asset, vendor, and PIA assessments for a large multi-national corporation with limited oversight. - 7 years experience using and/or configuring Governance, Risk & Compliance tools such as OneTrust and TrustArc to perform assessments and risk management. - Bachelor's Degree in Law, Information Security, Accounting, Information Systems degree. 5+ years of additional experience would be considered in lieu of degree. Requirements - ISO 27001/27701 and SOC2 audit experience. - Certified Information Privacy Manager (CIPM) is required within 12 months - Preferred. CIPP and AIPP, desired. - Expert-level understanding and application of Privacy and Information Security frameworks (e.g. GDPR, CPRA), best practices, controls and risk management strategies. - Advance program and people leadership skills and experience in team capacity planning, goal setting, coaching, and performance management for internal teams and vendors. - Expert ability to influence internal and external employees, contractors, and vendors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family.

Role Description The Enrollment Specialist plays a vital role in ensuring the success of the enrollment process for our Childcare Centers. As an individual contributor, this role focuses on operational excellence, data accuracy, and timely communication to support enrollment goals. The Enrollment Specialist works closely with Enrollment Managers, Early Childcare Center Directors, and other stakeholders to streamline processes, maximize actionable opportunities, and provide high-quality support for both internal teams and families. This is a Remote position available in the United States, with a heavy preference for someone residing in the Eastern Time Zone. - Ensure timely transitions are executed to enable Enrollment Managers to extend offers further into the future, maintaining a smooth flow of the enrollment pipeline. - Regularly update and maintain Requested Enrollment information to maximize actionable opportunities and improve forecasting accuracy. - Frequently update space availability to provide real-time, accurate data for the contact center to better support prospective families. - Provide portfolio coverage for Enrollment Managers during absences, ensuring consistent communication with families and seamless enrollment management. - Serve as a resource to families, answering questions and addressing concerns when Enrollment Managers are unavailable. - Generate and distribute regular enrollment activity reports for center directors, keeping them informed of key metrics, opportunities, and pipeline progress. - Collaborate with center directors to address enrollment opportunities and support strategic decision-making. - Participate in special projects as assigned, contributing to initiatives that enhance enrollment efficiency and customer experience. - Conduct proactive outreach based on identified opportunities, ensuring families remain engaged and informed throughout the enrollment process. Qualifications - 1 year experience in customer service, data management, or operations support. - Bachelor's Degree (3 additional years of experience in customer service, data management, or operations support would be considered in lieu of applicable degree). - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Requirements - 2 or more years experience in customer service, data management, or operations support. - Strong organizational and multitasking skills, with an ability to prioritize tasks and meet deadlines. - Exceptional attention to detail and accuracy in data entry and reporting. - Excellent written and verbal communication skills, with a customer-focused mindset. - Proficiency in CRM systems and tools (e.g., Salesforce), as well as Microsoft Office and Google Suite. - Self-starter with the ability to work independently and as part of a collaborative team. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 80 hours of vacation time per year based on full-time schedule.

Role Description The BI Product Manager is a dynamic, high-energy Product Manager with a sound business acumen and passion for building safeguarding data solutions to reduce service risks. This role supports the creation and maintenance of risk data needed to protect Bright Horizons client employees’ families. We’re looking for someone with a proven track record of being able to uncover data opportunities, propose safeguarding solutions, plan and deliver strong results. This is a Remote position available in the United States. - Gather and prioritize product requirements related to safeguarding Bright Horizons care recipients and employees. - Translate safeguarding requirements into functional specifications (user stories). - Coordinate closely with Engineering, Product, BI and Business partners to define and refine product requirements before implementation. - Define and prioritize a safeguarding product backlog. - Manage safeguarding lifecycle from discovery, identification, requirements, implementation, release, adoption and iteration. - Communicate effectively with all partners and stakeholders to ensure business safeguarding goals are met. - Act as the primary driver of safeguarding data including tech debt, new feature impacts, business process changes to improve collection and how data can be leveraged to inform whether safeguarding initiatives are successful. - Work with partners and BI team members to implement data into consumable narratives and metrics with clear and defined definitions across LOBs. - Complete analysis on safeguarding data using analytical expertise, statistical methods and A.I. Qualifications - Bachelor's Degree. - 3 years of experience working in a Product or Data or Safeguarding role or 3 years of experience working within a software delivery organization in a Safeguarding, Engineering, Support, Business/Systems Analyst or Data Analyst role. - Comfortable travelling 20% of the year. - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Preferred Qualifications - Candidate should be prepared to learn SQL/Snowflake. - Knowledge of advanced statistical techniques. - Experience working with large datasets, data wrangling and complex dimensional data models. - Experience in data modeling and data wrangling, and experience with data science, machine learning, A.I. tools. - Comfortable working with ADO and Notion for tracking tasks and projects. - Comfortable interfacing with stakeholders at all levels, including technical and executive partners. - Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities. - Exceptional decision-making, prioritization, and time management skills. - Strong written and verbal communication skills. - Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients. - Adaptability to work in a fast-paced and constantly changing environment. Compensation The annual salary for this position is between $95,000 – $135,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule. Deadline to Apply This posting is anticipated to remain open until 6/26/2026. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Role Description The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy. Experience in survey development/research and best practices are necessary to support the end-to-end research process. The ideal candidate will be customer-obsessed, have a passion for data, and analytical skills to identify themes, trends and actionable insights for multiple services across Bright Horizons. This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization. This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects. This is a remote position available in the United States. Essential Functions/Responsibilities - Supports research development and end-to-end survey process. - Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding. - Acts as a research/analysis subject matter expert and resource for Customer Insights. - Understands context of data and appropriate uses. - Monitors, measures and provides feedback on surveys and report performance. - Performs intermediate data transformations in Excel. - Monitors health of surveys and brings issues to leadership. - Develop and maintain a working knowledge of company operations. - Works collaboratively with other departments. - Exercises authority to design, distribute, and analyze surveys. - Evaluates projects and methodology to recommend opportunities for optimization. Qualifications - Bachelor's Degree. - 3 years of experience in survey development and analysis. Requirements - Experience with Qualtrics CX Platform to include survey programming/deployment and dashboard mapping/design. - Customer Experience mindset. - Robust analytical, problem solving, and critical thinking skills. - Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment. - Excellent written and verbal communication skills. - Great attention to detail with ability to self-check own work and correct errors. - Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use. - Ability and willingness to learn new systems quickly required. Compensation The annual salary for this position is between $71,000-$81,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Deadline to Apply This posting is anticipated to remain open until 6/12/26.

Role Description We’re looking for a detail-driven Photography & 360° Virtual Tour Coordinator to help elevate the quality and consistency of visual content across our nursery network. In this role, you’ll audit, assess, and improve photography and virtual tours to ensure they are engaging, brand-aligned, and support customer decision-making across digital channels. - Audit existing photography and 360° tour assets, identifying gaps and improvements - Ensure all visuals meet high brand and quality standards - Optimise and deploy content across websites, social media, and third-party platforms - Collaborate with Marketing, Creative, and Digital teams - Build and manage a structured asset library - Track progress and share insights to improve future delivery Qualifications - Strong eye for visual quality and detail - Experience working with photography, video, or digital content - Ability to give clear, constructive feedback on creative - Highly organised with strong stakeholder collaboration skills Requirements - An Advantage if you have this Experience: - Experience in marketing, brand, or digital roles - Knowledge of digital asset management tools - Experience supporting multi-site environments Benefits - Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. - We are an inclusive employer and welcome people from all ages and backgrounds to apply. - We will consider reasonable adjustments required by applicants. - Please note, due to our sector all roles are subject to an Enhanced DBS.

Role Description The Parent Educator will manage, produce, and present parenting webinars and workshops for parents and caregivers of children ages 0-8 years-old, and aid in the creation of resources related to child development and general parenting support. This is a Part Time (average 20 hours a week), Remote position available in the United States, with a strong preference of someone residing in Pacific Standard Time or Mountain Standard Time. - Develop, produce, and facilitate large and small-scale live and pre-recorded events including workshops and webinars to Bright Horizons parents and caregivers - Research child development topics to support development of family-facing content - Writing and editing parent-facing articles - This position will work with other members of the Education & Development department and may also serve as a contributor on other team and department projects - Facilitate in person and virtual. Some travel may be required for in-person events Qualifications - Bachelor's Degree in related field: family studies, child development, psychology, education, social work - 3 years' experience in developing and facilitating adult learning and training - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position Requirements - Master’s degree in related field: family studies, child development, psychology, education, social work - Experience in child development or early childcare education - Demonstrated public speaking skills in live, in-person, and virtual spaces - Strong writing, editing, and proofreading skills - Basic computer software skills in Microsoft Office applications Benefits - Bright Horizons Back-Up Care - Bright Horizons Enhanced Family Supports - 401(k) retirement plan - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - New employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations. Compensation The hourly rate for this position is between $28.85 – $38.46 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Deadline to Apply This posting is anticipated to remain open until 6/5/2026.

Role Description Step into a role as Steve & Kate's Senior Full Stack Developer. At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Campers choose minute to minute what they do, with whom, and for how long, because kids who learn to make decisions today build the self-confidence they’ll need to wrangle unknowns tomorrow. If you join our team as a Senior Full Stack Developer, you’ll join a small but mighty team that assists in building both front-end and back-end for web and mobile applications for a rapidly growing business. You collaborate within an agile process and modern architectural approaches such as cloud technologies, containerization, DevOps practices, UI component frameworks, APIs, and web services. This position is a remote role in the United States. The Senior Full Stack Developer assists in building both front-end and back-end for Web and Mobile applications. Senior Full Stack Developer delivers solutions using the latest architectural approaches such as Containerization, Cloud Technologies, Hybrid mobile frameworks and tools. Responsibilities - Provide hands-on development in the application development, unit test, and rollout of strategic web and mobile initiatives. - Develop both front-end and back-end for web/mobile applications, working with a hybrid internal/vendor team, to support the needs of Steve & Kate’s Camp users and stakeholders. - Work with Business Owners and Business Analysis teams, to create business requirements. - Document technical requirements and technical specifications for Web/Mobile applications (and related integrated solutions) and provide technical solutions to support those needs. - Provide feedback (and approval) on technical designs and methods to support business requirements. - Deploy, monitor, and fix code in production environments, ensuring high availability and performance of applications. - Implement and maintain CI/CD pipelines to automate deployment processes. - Monitor application performance and troubleshoot issues to ensure optimal operation. - Collaborate closely with a small, highly productive team that has significant influence and respect within the organization. Qualifications - Bachelor's Degree in Computer Science or related field. 3 years minimum of additional experience would be considered in lieu of the applicable degree. - 5 years Backend API and front-end UI development experience. - Back-end development experience in Ruby on Rails. - Front-end development experience in React, Vue.js, Angular, or similar Javascript framework. Preferred Qualifications - 5+ years of experience with back-end development in Ruby on Rails. - Solid understanding of RDBMS & NoSQL databases. - Expert in back-end development using Ruby on Rails, GraphQL. - Expert in front-end development using React, HTML5, JavaScript, CSS-in-JS component frameworks (e.g. MUI), unit/integration test frameworks. - Knowledge of coding tools like ESLint, Prettier, VSCode, AI coding assistants (Copilot/Claude), and automated testing. - Experience using PAAS and SAAS resources in Heroku, AWS, or GCP. - Knowledge of GIT based source control systems. - Knowledge of node.js, React Native on iOS, and Docker are a plus. - Strong experience with building and maintaining a reusable component library using design patterns such as higher-order components. - Experience with maintaining and improving an existing codebase, focusing on improving performance, scalability, and user experience. - Excellent problem-solving skills and critical thinker. - Excellent verbal and written communication skills to interact with staff and business partners. - Contribute to a culture of innovation and continuous improvement, where your ideas and expertise are valued. Compensation The annual starting salary for this position is between $108,000- $151,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Application Deadline The deadline to apply is 6/1/2026.

Role Description As the Director, Strategic Client Relations you will be responsible for the effective management of relationships of employer-sponsored (client) accounts. Your main focus will be to enhance and build upon existing relationships resulting in client retention and growth. You may also be responsible for successfully launching new client business. This position is remote and often involves travel to meet with clients. This is a remote position based in the United States. Only candidates residing in the greater New York metro or New England area, and willing to travel to the region as needed for in-person meetings, will be considered. Essential Functions/Responsibilities - Strategically grow and expand business with existing clients in your portfolio, including employer-sponsored programs such as Back-Up Care, College Coach, Enhanced Family Supports, and dedicated client centers. - Proactively develop strong partnerships with clients to maximize retention and loyalty. - Renew and negotiate client contracts. - Sell new products/back-up care types to your portfolio of clients; refer opportunities to Client Services for new centers/EdAssist. - Keep opportunities current and accurate in Salesforce for your portfolio. - Develop and execute marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life-related objectives. - Provide timely and thorough responses to client inquiries and requests on a day-to-day basis. - Analyze program utilization, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives. Qualifications - Bachelor's Degree. - In lieu of a degree, an additional 3 years of experience may be considered. - 5-7 years of experience in direct account and client relationship management, with a proven ability to retain clients and drive upsell opportunities - Required. Preferred Qualifications - Demonstrated success in managing diverse client portfolios, consistently achieving retention and business growth targets. - Exceptional relationship management skills, fostering long-term partnerships and client satisfaction. - Highly organized, with strong attention to detail and effective time management. - Skilled in managing multiple priorities in fast-paced environments while maintaining high-quality outcomes. - Effective communicator of organizational values and mission, with deep knowledge of the full range of Bright Horizons services. Compensation The annual salary for this position is between $95,000-$129,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. Deadline to apply This position is anticipated to remain open until 5/22/26. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Equal Opportunity Statement Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.

Role Description The Senior Manager, Franchise Sales & Support plays a critical role in accelerating Jovie’s franchise performance by delivering proactive coaching, structured consulting, and hands-on execution support across franchisee support and national sales channels. This role is designed to elevate the franchise support function from reactive issue resolution to proactive performance enablement—driving stronger execution during critical periods and increasing clarity in how transactional support is separated from higher-value coaching. In partnership with internal cross-functional teams, the Senior Manager also supports the performance of key national sales accounts and channels by strengthening franchise execution, driving adoption, and ensuring consistent outcomes across multiple service lines. This is a Remote position available in the United States. Responsibilities - Provide senior-level coaching and consulting to franchise owners to improve performance, profitability, operational efficiency, satisfaction, engagement, and alignment to the franchisor’s business model. - Lead performance assessments and business reviews using KPIs, operational trends, and franchise data to identify gaps, create action plans, and drive measurable improvement. - Design and help standardize scalable support approaches (frameworks, scopes, and execution models) that can be consistently applied across franchise markets. - Strengthen communication channels and operating rhythms between franchisees and the franchisor to ensure expectations, priorities, and next steps are clear and consistently executed. - Partner with franchisees to improve execution readiness that supports stronger Back-Up Care outcomes through focused coaching and operational enablement. - Support growth and retention of national accounts by ensuring strong franchise-level execution and consistent service delivery. - Equip franchisees with focused tools and strategies to improve B2B prospecting, conversion, and local market growth. - Own and strengthen relationships with key national clients, including Bright Horizons, ensuring alignment on expectations, service delivery, and performance outcomes. - Partner with internal teams to improve clarity on routing and ownership—separating transactional support needs from proactive coaching and consulting for franchisees. Qualifications - Bachelor's Degree (3 years of relevant experience would be considered in lieu of applicable degree). - 7 years of experience in franchise operations, field support, multi-unit performance coaching/consulting, sales enablement, account management, or related roles. Preferred Qualifications - Demonstrated success coaching business owners or multi-unit leaders to improve profitability, efficiency, and execution outcomes. - Strong ability to analyze KPIs, identify performance gaps, and develop practical action plans that drive measurable results. - Proven relationship-building skills and ability to influence without authority across diverse stakeholder groups. - Strong communication and problem-solving capabilities, including navigating complex operational issues and driving resolution. - Comfort operating in a fast-paced, growth-oriented environment while managing multiple priorities and timelines. - Some travel may be required. - Experience with business intelligence and dashboards (e.g., Qlik), franchise operational systems as applicable. - Experience with Monday.com, Halo (or similar ticketing/workflow tools). - Proficiency in Microsoft 365 (Outlook/Email, Teams, Excel, Word, PowerPoint). Compensation The annual salary for this position is between $99,000 – $110,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Deadline to Apply This posting is anticipated to remain open until 5/30/2026. Life at Bright Horizons At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.