Role Description The Enrollment Specialist plays a vital role in ensuring the success of the enrollment process for our Childcare Centers. As an individual contributor, this role focuses on operational excellence, data accuracy, and timely communication to support enrollment goals. The Enrollment Specialist works closely with Enrollment Managers, Early Childcare Center Directors, and other stakeholders to streamline processes, maximize actionable opportunities, and provide high-quality support for both internal teams and families. This is a Remote position available in the United States, with a heavy preference for someone residing in the Eastern Time Zone. - Ensure timely transitions are executed to enable Enrollment Managers to extend offers further into the future, maintaining a smooth flow of the enrollment pipeline. - Regularly update and maintain Requested Enrollment information to maximize actionable opportunities and improve forecasting accuracy. - Frequently update space availability to provide real-time, accurate data for the contact center to better support prospective families. - Provide portfolio coverage for Enrollment Managers during absences, ensuring consistent communication with families and seamless enrollment management. - Serve as a resource to families, answering questions and addressing concerns when Enrollment Managers are unavailable. - Generate and distribute regular enrollment activity reports for center directors, keeping them informed of key metrics, opportunities, and pipeline progress. - Collaborate with center directors to address enrollment opportunities and support strategic decision-making. - Participate in special projects as assigned, contributing to initiatives that enhance enrollment efficiency and customer experience. - Conduct proactive outreach based on identified opportunities, ensuring families remain engaged and informed throughout the enrollment process. Qualifications - 1 year experience in customer service, data management, or operations support. - Bachelor's Degree (3 additional years of experience in customer service, data management, or operations support would be considered in lieu of applicable degree). - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Requirements - 2 or more years experience in customer service, data management, or operations support. - Strong organizational and multitasking skills, with an ability to prioritize tasks and meet deadlines. - Exceptional attention to detail and accuracy in data entry and reporting. - Excellent written and verbal communication skills, with a customer-focused mindset. - Proficiency in CRM systems and tools (e.g., Salesforce), as well as Microsoft Office and Google Suite. - Self-starter with the ability to work independently and as part of a collaborative team. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 80 hours of vacation time per year based on full-time schedule.