• Build, lead, and inspire a team of Patient Support Specialists to meet and exceed performance benchmarks. • Drive accountability and performance across remote staff through regular coaching, structured development plans, and a strong feedback culture. • Model a customer-first mindset and drive best-in-class patient experience. • Establish, monitor, and refine team KPIs related to outreach volume, call handling, scheduling conversions, documentation accuracy, and response time. • Develop and implement workflows, scripts, and quality assurance protocols to ensure consistent, high-quality interactions with patients. • Oversee real-time operations to optimize staffing, queue management, and outreach strategies. • Partner with clinical, engagement, and product teams to ensure alignment in patient activation and scheduling workflows. • Represent Patient Support in regional operating committees and report on localized trends and issues. • Serve as the operational liaison for process escalations and patient experience feedback loops. • Collaborate with data/analytics to generate insights and performance reports. • Collaborate with product, engineering, and analytics teams to identify automation opportunities and build technology-enabled workflows that improve performance and member experience • Serve as a systems expert for EHR, CRM, telephony, and digital outreach tools; ensure proper documentation and data capture to support reporting and insights.

Role Description The Associate Director, Strategic Engagement also known as Thought Leader Liaison (TLL) serves as a key strategic partner between Mirum Pharmaceuticals and the healthcare community, focusing on cultivating and maintaining relationships with key opinion leaders (KOLs), thought leaders, and other external stakeholders. This role is responsible for building scientific credibility, supporting brand strategy, and ensuring aligned, compliant engagement with external experts to enhance awareness and education. Area of focus will largely be supporting the Hepatology and Gastroenterology community supporting our existing and future products in Alagille, PFIC, PBC, PSC and Hepatitis D. - Develop and communicate the strategic vision and operational plan for engaging KOLs. - Develop and oversee development and execution of individual KOL Mapping KOLs plans. - Partner closely with the Director, Marketing – KOL Strategy and Congress Planning to ensure alignment. - Build and maintain productive, collaborative, and compliant relationships with peers leading teams in Marketing, Market Access, Patient Services, and Medical Affairs. - Work closely with the Field Sales team on the execution of all thought leader-related initiatives and programs. - Build mechanisms to collect insights, synthesize and integrate them, and communicate to brand to inform tactics. - Bring thought leaders closer to Mirum by ensuring compliant, value-added connections across the organization. - Collaborate with Medical Leadership on engagement strategy and planning as appropriate, including support and coordination of commercial advisory boards. - Engage with KOLs to solicit feedback that shapes and informs brand strategy. - Contribute Marketing strategy for conferences/congresses including sponsorships, communication/messaging, and advocacy group engagement. - Work in partnership with the Marketing portfolio leaders and field leadership to develop appropriate KPIs and metrics to support the brand marketing and executional goals. - Act as primary point of contact for the field, maintaining an effective two-way dialogue on KOL engagement, potential speaker identification, and up-and-coming thought leaders and experts. - Analyze market data, confirm data reliability and inform team stakeholders to make informed decisions. - Proactively engage partners in Legal and Compliance to ensure programs and processes are being delivered with the highest ethical standards. Qualifications - Bachelor’s degree (required) - A minimum of 10 years of pharmaceutical or related industry experience required, mostly in a customer-facing capacity - A minimum of 3 years of working with Hepatology KOLs preferred - A minimum of 2 years of working as a Thought Leader Liaison preferred - Strategic thinking and an ability to work in a hands-on manner to deliver on multiple priorities - Able to draw insights from a variety of sources, understands market and competition. - Compiles relevant data from appropriate sources and performs analysis. - Experience working successfully within a cross collaborative internal environment. - Synthesize complex and diverse information, recognizes trends and/or interrelationship. - Ability to meet objectives and deadlines, promote efficiency and effectiveness, and incorporate improvements and program return on investment (ROI). - Strong project management experience and the ability to manage and coordinate projects with multiple internal stakeholders and vendors on time. - Excellent verbal, written, organization and interpersonal skills required. - Versed in MS Office tools including Word, PowerPoint, and Outlook. Requirements - Approximately 65% domestic travel throughout the US. - Selected candidate must live near a major airport and be able to travel regularly throughout the assigned area and attend meetings at both Mirum office and off-site locations through the US. Company Description Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

• Develop and communicate the strategic vision and operational plan for engaging KOLs. • Develop and oversee development and execution of individual KOL Mapping KOLs plans. • Partner closely with the Director, Marketing – KOL Strategy and Congress Planning to ensure alignment. • Build and maintain productive, collaborative, and compliant relationships with peers leading teams in Marketing, Market Access, Patient Services, and Medical Affairs. • Work closely with the Field Sales team on the execution of all thought leader-related initiatives and programs. • Build mechanisms to collect insights, synthesize and integrate them, and communicate to brand to inform tactics • Bring thought leaders closer to Mirum by ensuring compliant, value-added connections across the organization. • Collaborate with Medical Leadership on engagement strategy and planning as appropriate, including support and coordination of commercial advisory boards. • Engage with KOLs to solicit feedback that shapes and informs brand strategy. • Contribute Marketing strategy for conferences/congresses including sponsorships, communication/messaging, and advocacy group engagement. • Work in partnership with the Marketing portfolio leaders and field leadership to develop appropriate KPIs and metrics to support the brand marketing and executional goals. • Act as primary point of contact for the field, maintaining an effective two-way dialogue on KOL engagement, potential speaker identification, and up-and-coming thought leaders and experts. • Analyze market data, confirm data reliability and inform team stakeholders to make informed decisions. • Proactively engage partners in Legal and Compliance to ensure programs and processes are being delivered with the highest ethical standards

Role Description AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers. - Connect with individuals who have expressed interest in benefit programs - Schedule and conduct virtual consultations via Zoom - Guide clients through benefit options and support enrollment - Maintain accurate digital records and follow-ups - Recruit, mentor, and support team members - Set performance expectations and track progress - Lead team meetings, coaching sessions, and development calls - Promote a culture of accountability and growth Qualifications - Experience in leadership, management, or client-facing roles - Strong communication and organizational skills - Comfortable working remotely and using digital tools - Motivated to lead, develop others, and drive results Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam Benefits - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and leadership development support - Performance bonuses and advancement opportunities - Collaborative, growth-focused team culture Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth.