Aventiv Technologies

Role Description The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires, providing coaching, guidance, and implementation of program policy/procedures for the department, as well as maintaining their own customer accounts. Essential Duties - Client: - Understand client needs and propose appropriate solutions. - Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews. - Responsible for strengthening and maintaining client relationships through regular communication. - Work with AR accounts that are nearing or are past due to develop a payment plan and follow through. - Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed. - Ensure all new installations are progressing in accordance with customer expectations and timelines. - Understand and review account performance and ensure timely communication of any gap closure efforts. - Territory: - Proactively manage and maintain accounts within the assigned territory. - Create and manage territory plans that deliver on all goals & objectives. - Ensure that accounts in the assigned territory are visited as required per the KPI’s. - Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs. - Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs. - Build and manage strong relationships with decision-makers and key influencers within assigned territories. - Direct Reports: - Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Ensure that CSM maintains customer visits as required per the KPIs. - Manage travel & expense to meet targets and leverage investment in the territory. - Implement initiatives designed to drive awareness and education/knowledge of our solutions & products. - Ensure all new installations are progressing in accordance with customer expectations and timelines. Qualifications - Proven Account or Client Management experience. - Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level. - Ability to analyze data and reports that may range in complexity. - Ability to effectively coach and lead others. - Ability to review, compile, and present data for court purposes. - Advanced Customer Service Skills. - Experience in delivering client-focused solutions based on customer needs and feedback. - High degree of problem-solving, conflict resolution, and negotiation skills. - Excellent oral written and presentation skills. - Strong data/information analysis and integration skills. - Ability to effectively manage time and information with minimal supervision. - Ability to identify, prioritize and respond to multiple and conflicting tasks. - Ability to work under pressure, in an energized, entrepreneurial, and fast-paced environment with minimal supervision. - Ability to certify on all CM required courses on an annual basis. Requirements - High school diploma or GED. - Minimum 5 years of direct business to business sales to include: - Minimum 3 years of quota carrying territory sales experience. - 18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success. - High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points. Preferred Qualifications - Bachelor’s Degree in Business, Finance, Communication or relevant field of study. - Previous Supervisory Experience leading a geographically dispersed workforce. - RFP / Proposal experience. - Experience using Salesforce. - Maturity to drive complex topics with high EQ in challenging environments. - Ability to understand different team members and coach, and mentor appropriately. - Strong client and account management relationship management skills. - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment. - Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology. - Relevant work experience in technology, corrections, or offender monitoring industry (preferred). - Expected to provide 24/7 support to customers when necessary. Physical Requirements - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. - Up to 50% Travel for customer meetings, Industry events or other requests. Salary and Benefits - Salary range based on experience and qualifications: $101,102.00 - $115,256.00 per year. - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable). - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Role Description This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. Job Purpose: - Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. - Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment. - Ensures correctional facilities are installed to the applicable codes and standards both industry and Securus. - Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues. - Serves as a subject matter expert (SME) and a team leader for the Field Services team. Essential Duties: - Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. - Installs phones, kiosks, video terminals, WAPs, tablets and other required equipment within correctional facilities across the country. - Conducts Site Surveys using industry standard software. - Performs Quality Assurance reviews of installations both internal and contractors. - Serves as SME and team leader for the Field Services. - Assist Field Service Manager in resolving complex customer issues. - Gather, update, record, provide to management and maintain related data and/or statistics. - Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.). - Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions. - Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services. - Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy. - Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. - Rely on experience / judgment to plan and accomplish assigned tasks / goals. - Create diagrams for site survey review. - Review and approve site survey, and BOM engineering as needed. - Additional duties as assigned. Qualifications - Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment). - Ability to work all tasks to completion with a high sense of urgency and the highest work quality. - Must have in depth knowledge of Securus’ and JPAY products, features and equipment. - Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues. - Strong organizational, planning, interpersonal, written and verbal communication skills. - Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics. - Accept and adapt to change. - Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook. - A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget. - Excel at multi-tasking, setting priorities and tracking issues. - Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology. - Ability to travel up to 100% and be reimbursed for expenses. - Must have a clean valid driving record. - Proficient in Microsoft Office and Visio. Requirements - High school diploma or GED. - Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices. Preferred Qualifications - BICSI Certification. - Microsoft Certifications (A+, N+, MCSE etc…). - Cisco Certifications (CCNA etc…). - Fiber Certification. - Electronics / Electrical Certification or Degree or related field of study. - Experience in blueprint reading. - Experience in BOM reviews and edits. - 5 years or more of related experience. Physical Requirements - Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools. - Safely climbing ladders, and working from heights, working in tight or restricted spaces. - Lifting up to 50 pounds, working both inside and outside in hot/cold conditions. - Operate heavy equipment, speaking, listening, typing, using peripheral computer tools. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust. Benefits - Salary range based on experience and qualifications: $27.28 - $31.10/hr. - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** **CANDIDATES MUST RESIDE IN GA** Job Purpose: Be the front-facing team member that ensures client satisfaction for existing clients. They will be responsible for improving Customer Loyalty and satisfaction and growing the book of business overtime. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients. Essential Duties: - Manage new and existing relationships with contracted agencies. - Oversee rollout of services for newly acquired clients to align both parties’ interests. - Upsell additional products and services to existing clients. - Conduct remote training utilizing web conferencing software. - Ensure retention and client satisfaction. - Communicate internally all client requests and projects to facilitate completion. - Research issues reported by clients and resolve them or escalate to the appropriate department. - Respond to client emails and phone calls including items escalated through our technical support team, Client Manager or Helpdesk - Provide Ongoing education for all Securus Services products and services. - Performs other duties as assigned. Knowledge, Skills, and Abilities: - Excellent oral and written communication & presentation skills. - Ability to present a professional and friendly attitude towards clients. - Must be able to multitask with attention to detail and effectively manage time. - Ability to work under pressure, to meet deadlines, to deal positively with risk mitigation and conflict resolution. - Flexible and enthusiastic to learn new skills and problem solve solutions. - Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information - A positive, collegial attitude and a high level of professionalism is essential. - Strong relationship management skills - Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment - Proficiency in Microsoft Office, Salesforce & capable of learning new technology Minimum Qualifications: - High School Diploma or GED - 3+ years relevant experience in a SaaS, Consultative Sales or Sales Support organization - OR Equivalent combination of experience and education Preferred Qualifications: - Bachelor’s Degree - Experience working on or part of a client relations team (preferred) - Experience in Government/ Corrections based industry Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. - Up to 75% Travel for customer meetings, Industry events or other requests. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $60,000 - $90,000 per year - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.) - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Handles incoming customer calls, emails and faxes related to Aventiv systems, applications and products which includes but is not limited to Aventiv Call Platform (SCP) user interface questions. Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality of Aventiv User-Interfaces, applications, third party systems along with supporting general customer inquiries. Responsible for accurately gathering information, generating, and documenting tickets within the ticket tracking system and providing customer responses to inquiries within the defined / measured time frames. Essential Duties: - Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing. - Answer and manage customer inquiries via incoming calls, e-mails, and fax requests. - Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - Proactively review and troubleshoot each component related to an event to ensure that the issue being reported is not a repeated problem, so review the previous ticket history to rule that out. - Provide effective and timely communication on open issues providing estimated time of resolution to customers (internal & external). - Responsible for accepting and /or assisting in problem analysis for Facility Service Representatives (FSR) and serve as mentors to FSRs. - Responsible for effectively monitoring personal ticket queues to provide updates on a frequent basis to ensure customer satisfaction. Knowledge, Skills, and Abilities: - Proficiency with working with Microsoft Office suite, such as PowerPoint, Excel, Word with strong typing/data entry skills. - Ability to handle and prioritize multiple projects and tasks simultaneously. - Strong customer service, interpersonal skills with a positive attitude & self-motivated - Good analytical and decision-making skills. - Ability to communicate effectively both orally and in writing. - Strong organizational skills; attention to detail. - Flexibility to work the assigned schedule as business needs require within a 24/7/365 support environment. - Must have access to high-speed internet for remote connectivity to Aventiv network when applicable. - Knowledge of relevant software, computer applications and equipment. Minimum Qualifications: - High School Diploma or a General Equivalency Diploma (GED) - 0-3 years’ experience in technical support and/or in a help desk service environment with a focus on telecommunications and/or software support. - Basic Telephony experience - Microsoft SQL Database Experience - Experience in providing remote network support. Preferred Qualifications: - Associate’s degree, preferably in Information Technologies, Computer Science or Electronical Engineering or related field of study - Comp TIA A+ Certification Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $17.90 - $20.17/hr - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Communications Analyst Remote United States Job ID COMMU005009 Department Operations Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Responsible for examining and analyzing calls and video visits for state agencies pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area. Essential Duties: - Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate. - Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency. - Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit - Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed - Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide. - Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact. - Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning. - Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format. - Performs other related work as assigned. Knowledge, Skills, and Abilities: - Ability to multitask. - Computer literate, specifically in Microsoft Office and Google Suite. - Functional typing skills - Detail oriented with specific emphasis on listening skills. - Ability to maintain confidentiality relating to work performed. - Ability to work in a secured team environment. - Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors. Minimum Qualifications: - High School Diploma or equivalent. Preferred Qualifications: - Bachelor’s degree in criminal justice, Business Administration, or related discipline - Ability to communicate effectively in second language. Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally, this position may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $15.00 - $16.49/hr - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube Job Purpose: The Human Resources Business Partner (HRBP) serves as a strategic and hands-on partner to leaders and employees, providing guidance and support across a wide range of HR functions. This role is ideal for an experienced HR professional who thrives in a fast-paced environment and demonstrates courage, flexibility, and resiliency while delivering high-quality people solutions that drive business performance. This role assists with key aspects of Talent Management, Performance Management, Employee Relations, and HR operations to ensure consistent, compliant, and positive employee experiences. Essential Duties: Partner with leadership and support the HR Director in executing talent planning, performance management activities, and career development programs. Assists in identifying workforce development needs and helps implement tactical action plans. Coordinates activities for Talent Review and Succession Planning processes, including meeting preparation, documentation, and follow-up. Provides support for updating job descriptions, job postings, and headcount request documentation in partnership with talent acquisition, including compensation planning. Ensures employees receive fair and consistent treatment aligned with company policies. Conduct fair, thorough, and timely workplace investigations related to employee concerns, policy violations, and performance issues. Provide guidance to leaders on employee relations matters, conflict resolution, and corrective action. Helps ensure compliance with federal, state, and local labor laws, escalating potential issues to HR leadership. Provides administrative and operational support for key HR programs and workflows. Assists in implementing performance management processes using established standards and metrics. Supports audits and reporting related to employee data, file maintenance, and compliance requirements. Minimum Qualifications: High School Diploma or GED. 3+ years of progressive HR experience, preferably in an HRBP or generalist role Working knowledge of HR laws and regulations. Strong communication skills (Written and Verbal) Strong Problem-Solving skills with ability to handle sensitive situations confidentially. Ability to manage multiple priorities in a fast-paced environment. Demonstrated ability to work effectively in a collaborative team environment. Preferred Qualifications: Bachelor’s degree in Business, Human Resources or related field of study. Ability to build strong working relationships and influence across all levels of the organization. Proven track record with continuous improvement and change management processes. Experience supporting performance management, talent planning and employee relations processes. Strong analytical skills and attention to detail. Physical Requirements: While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally, this position may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. $78,239.12 - $90,000.00 per year Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. Health Insurance 401(k) Disability Life Insurance Paid Time Off Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube **Associate Referral Reward Eligible** **Candidates must reside in one of the following states:  KY, VA, NC, SC, GA, MS, AL, FL, TN** Job Purpose: The Account Executive, Advisory is responsible for driving new revenue thru the sale of SMS products and services on assigned accounts and designing strategic account plans and initiatives to win new business and defeat all competitive threats. Essential Duties: Provide guidance and leadership in the development of account plans and strategies for winning new business & beating competition. Assist with the development and delivery of account initiatives to heighten awareness of our brand and product portfolio and solution set. Prospect, discover, qualify, propose and close new business opportunities. Through assigned accounts plans, identify and establish deep relationships with key decision makers and influencers who will participate in the acquisition decision-making process. Grow account and territory revenue by providing insights matching client need and pain points, recommending and proposing SMS solutions and guide the client thru a successful acquisition cycle. Influence customer Decision Process and Decision Criteria at all levels. Identify, leverage and coordinate the involvement of company resources, including support, service, corporate sales & marketing resources, in order to meet account performance objectives and customers’ expectations. Develop and work with the Champions to achieve the desired influence in the procurement process. Ensure that relationships are maintained and strengthened across the entire enterprise, including potential relationships for our strategic product verticals. Provide clear and compelling cost/benefit analysis that delineate the cost savings, productivity improvement and improved safety. Meet assigned targets for sales and strategic initiatives. Maintain all CRM systems data and leverage the CRM to develop customer profiles, including anticipated needs and maintain this data for strategic account plans and strategies that drive revenue and create stickiness with the clients. Execute a pipeline management process with qualified opportunities that ensures a make and exceed revenue performance. Leverage the RFP process and team to produce superior, highly impactful RFP responses that exceed customer expectations, and clearly demonstrate the capabilities of Securus aligned with customer’s Decision Criteria. Perform other duties as assigned. Knowledge, Skills, and Abilities: Exceptional organizational skills and attention to detail. Exceptional verbal and written communication skills. Possess territory Sales management knowledge. Possess a successful and verifiable sales track record Minimum Qualifications: Preferred Qualifications: Master’s degree in business administration Experience in working in the Corrections or Public Safety Industry Physical Requirements: While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. $94,487.38 - $107,715.62 per year Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. Health Insurance 401(k) Disability Life Insurance Paid Time Off Voluntary Benefits Aventiv Privacy Policy: www.aventiv.com/privacy Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Role Description Aventiv Technologies offers a progressive style 12-week paid internship program designed to give students and recent graduates hands-on experience in all facets of our operations. Students will have exposure to working alongside our experienced leadership to help build our processes and keep the business running smoothly. The Quality Engineer Intern plays a key role in supporting quality assurance practices, automation testing, and software development processes. This summer internship program is June through August and 100% Remote with 10% travel required. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. - Assist in implementing containerization solutions to streamline development environments. - Help develop and maintain containerized environments for Selenium hub and slave instances to facilitate parallel test execution. - Help enhance reporting processes by collecting test results and analyzing data to provide insights. - Participate in the enhancement of Appium framework by integrating new features and improving existing functionalities. - Present an overall understanding of learnings as the final capstone to senior leaders at the end of program. - Perform other duties as assigned to support the QA team. Qualifications - Basic understanding of software testing concepts and methodologies. - Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. - Ability to work independently as well as part of a team. - Ability to work across functional areas to achieve desired outcomes. - Proficient in analyzing and/or managing multiple streams of data. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal skills. Requirements - High School Diploma or GED. - Currently enrolled in a Tech or Vocational school, or currently pursuing an Associate’s or Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or other related degree. Preferred Qualifications - Prior internship experience. - Campus Involvement (clubs/organizations, work study, etc.). Physical Requirements While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally, may need to reach, stoop, or kneel. Benefits - Salary range based on experience and qualifications: $20.00 - $22.00/hr.