Aventiv Technologies is a technology company dedicated to improving lives and enhancing community safety through innovative solutions geared toward rehabilitative justice, helping
Field Service Specialist
Location
United States
Posted
43 days ago
Salary
$27 - $31 / hour
Seniority
Mid Level
Job Description
Field Service Specialist
Aventiv Technologies
Role Description This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. Job Purpose: - Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. - Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment. - Ensures correctional facilities are installed to the applicable codes and standards both industry and Securus. - Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues. - Serves as a subject matter expert (SME) and a team leader for the Field Services team. Essential Duties: - Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. - Installs phones, kiosks, video terminals, WAPs, tablets and other required equipment within correctional facilities across the country. - Conducts Site Surveys using industry standard software. - Performs Quality Assurance reviews of installations both internal and contractors. - Serves as SME and team leader for the Field Services. - Assist Field Service Manager in resolving complex customer issues. - Gather, update, record, provide to management and maintain related data and/or statistics. - Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.). - Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions. - Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services. - Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy. - Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. - Rely on experience / judgment to plan and accomplish assigned tasks / goals. - Create diagrams for site survey review. - Review and approve site survey, and BOM engineering as needed. - Additional duties as assigned. Qualifications - Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment). - Ability to work all tasks to completion with a high sense of urgency and the highest work quality. - Must have in depth knowledge of Securus’ and JPAY products, features and equipment. - Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues. - Strong organizational, planning, interpersonal, written and verbal communication skills. - Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics. - Accept and adapt to change. - Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook. - A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget. - Excel at multi-tasking, setting priorities and tracking issues. - Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology. - Ability to travel up to 100% and be reimbursed for expenses. - Must have a clean valid driving record. - Proficient in Microsoft Office and Visio. Requirements - High school diploma or GED. - Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices. Preferred Qualifications - BICSI Certification. - Microsoft Certifications (A+, N+, MCSE etc…). - Cisco Certifications (CCNA etc…). - Fiber Certification. - Electronics / Electrical Certification or Degree or related field of study. - Experience in blueprint reading. - Experience in BOM reviews and edits. - 5 years or more of related experience. Physical Requirements - Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools. - Safely climbing ladders, and working from heights, working in tight or restricted spaces. - Lifting up to 50 pounds, working both inside and outside in hot/cold conditions. - Operate heavy equipment, speaking, listening, typing, using peripheral computer tools. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust. Benefits - Salary range based on experience and qualifications: $27.28 - $31.10/hr. - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.
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