Alma

Role Description We're hiring an Event Operations Specialist to be the operational backbone behind Alma's growing events engine, ensuring every in-person dinner, party, and workshop we run for founders and HR / People teams comes together seamlessly, on time, and at a premium standard. This role is primarily about execution. You'll own the logistics that make a memorable event real: - Run-of-show planning - Venue and vendor coordination - On-site readiness - Budget tracking - Countless details that separate a good event from a forgettable one You'll also be a critical thought partner in strategizing how we plan and deliver events as we scale across formats and geographies. You'll work closely with our events, sales, and growth teams to make sure every experience we host reflects Alma at its best. Qualifications - You've run the operational side of high-quality events - whether professionally or as a student - You're highly organized and can manage multiple events and vendors in parallel without dropping details - You have strong judgment and stay calm when something on-site doesn't go to plan - You're comfortable owning logistics end-to-end, from planning through breakdown - You enjoy building systems and documentation, not just executing one-off events - You communicate clearly and proactively with stakeholders across teams - Most importantly, you LOVE creating memorable event experiences for the attendees Requirements - You should NOT apply if you prefer setting strategy over handling logistics and execution. This role is highly hands-on - You don't enjoy detail-oriented coordination, vendor management, or being on-site for events - You're uncomfortable with ambiguity or uncomfortable being the person who solves problems in real time when plans change Benefits - Competitive salary based on experience - A front-row seat to startup growth, with mentorship from legal, tech, and business leaders - Opportunities to shape internal systems, take on more strategic ownership as you grow, and build something new Company Description We're a small, mission-driven team reimagining immigration from the ground up. We value thoughtfulness, speed, and building systems that scale. We work closely across functions and care deeply about the people we serve.

• Be the primary legal partner to the Marketing team, shaping Alma's voice across community engagement and immigration content. • Translate legal expertise into clear guidance across channels like social media and customer-facing materials. • Review and personalize social media responses to ensure legal accuracy. • Participate in discussions, AMAs, webinars, and initiatives to establish Alma as a trusted voice in employment-based immigration. • Identify recurring immigration questions and develop proactive content. • Write scripts and appear in educational videos and content. • Review legal accuracy, clarity, and usefulness of content across guides, blogs, and educational materials. • Publish attorney-backed breakdowns of USCIS announcements and key updates. • Help build and maintain Alma's immigration knowledge base. • Partner with Growth, Product, and Legal teams to develop educational content from common client questions.

• Design AI-driven experiences – Craft seamless UI/UX that helps users interact with Alma’s AI agents and legal workflows effortlessly. • Own the end-to-end design process – From research and wireframes to high-fidelity prototypes. • Collaborate closely with product & engineering teams – Work hand-in-hand with PM and developers to bring your designs to life with precision. • Create scalable design systems – Establish a consistent, high-quality visual language across our platform. • Move fast and iterate – We’re a startup, and we ship quickly. You’ll work in a fast-paced environment where feedback loops are short.

• Own ML models across their full lifecycle - from data pipelines and feature engineering to training, evaluation, deployment and monitoring; choosing the right metrics and guarding against leakage, overfitting and drift. • Run and improve our ML platform - own the team's GitOps CI/CD and release process, monitor serving endpoints, latency and load in Datadog, and define the SLOs and alerting that keep models reliable in production. • Turn ML into business value across the org - collaborate with risk, operational and product teams to spot and ship ML opportunities, from credit scoring to AI for operational intelligence, sharing your expertise through code reviews and tech watch.

Role Description As an Account Executive Mid-Market working for the Benelux market, your main responsibilities include: - Managing the entire sales cycle (for both Outbound & Inbound) of new Mid-Market accounts (turnovers between €10M-€250M) from prospecting, leads qualification to negotiation and contract signature. - Engaging with C-Level Executives, acting as a trusted advisor to navigate their challenges and demonstrate the value of Alma’s solutions. - Representing Alma at trade shows and conferences in Benelux and Europe. - Contributing to the optimisation of internal processes to support Alma's scalability. - Maximizing Alma’s take rate by ensuring activated merchants are fully optimized. - Organizing and tracking all sales activities via our CRM. Qualifications - 2-5 years of relevant experience in similar roles (excluding internships & apprenticeships), with a proven track record in B2B sales. - Fluent in Dutch and English. - Excellent communication skills. - In-depth knowledge of navigating the full sales cycle, from prospecting to closing, with experience in negotiation and contract signing. - Strong sales orientation with an energetic approach. - Excellent analytical mindset. - Self-driven, curious, and proactive. - Comfortable working in a fast-paced environment. - Well organized with a structured approach. Requirements - Experience with Salesforce, Gong, Aircall, Dust, and SalesNavigator. Benefits - Competitive package — base + bonus. - Full remote contract — work from anywhere in Belgium. - Private health insurance. - Workers' compensation insurance. - Eco-vouchers — up to €250/year to support your sustainable choices. - Car allowance. - Meal vouchers — €8 per working day. - Travel to our headquarters? 100% on us. Interview Process - Phone interview with Recruiter (30 mins). - Remote interview with Hiring manager (60 mins). - Remote / On-site Business case study presentation (60 mins). - On-site Final interviews with VP Sales (30 mins) & the team (30 mins). - Reference Check. Diversity & Inclusion At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.

• Own the strategic roadmap, data architecture, and analytical execution for the Marketing domain. • Take full ownership of the Marketing data reporting layer, mapping out and executing a multi-quarter technical roadmap that aligns cleanly with Alma's growth OKRs. • Design and optimize core Marketing data models within dbt, moving the organization toward an integrated, full-funnel 'source of truth'. • Empower Marketing stakeholders with automated, high-fidelity pacing models and diagnostic tools that reduce manual workflows and accelerate media-spend optimization. • Act as the primary technical liaison between Growth Marketing and Data Engineering, defining the requirements for downstream identity resolution and MarTech API integrations. • Design, build, and maintain enterprise-grade data models in dbt and interactive dashboards in BI tools (Lightdash). • Act as a technical mentor to peer analysts across the data organization. • Drive complex, deep-dive analyses on multi-touch attribution (MTA), marketing mix modeling (MMM), client lifetime value (LTV), and incrementality testing.

• Own and continuously optimize our CI/CD pipelines and delivery workflows, ensuring fast feedback loops and secure deployments. • Build and evolve the local developer experience, making it seamless for engineers to spin up, test, and debug services locally across a variety of languages and frameworks. • Own and maintain part of our cloud infrastructure and container orchestration platforms using Terraform and Kubernetes. This will also require participating in identifying and solving infrastructure-related production issues and performance troubleshooting, upgrading our platforms for long-term resilience. • Be a technical referent and drive engineering standards forward by acting as a trusted partner for product engineering squads on delivery and infrastructure best practices, sharing expertise and providing guidance. • Encourage a culture of technical curiosity by frequently evaluating, benchmarking, and prototyping emerging technologies to bring the best tool sets to the team and promoting a culture of continuous learning across the organization.

• Build and maintain interactive reports and dashboards and develop data models from multiple data sources • Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels • Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain. • Proactively identify opportunities for increased efficiency in current processes • Support and execute the BI team’s mission and strategy • Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities

• Lead the Blended Workforce Strategy: Oversee the resource planning and daily management for our internal staff and BPO partners, ensuring we have the right coverage to meet service level agreements (SLAs) across all Insurance Ops and CX queues while building the elasticity to handle seasonal volume spikes. • Oversee Vendor Relationships: Act as the primary point of accountability for our BPO partners. You will manage the performance of these vendors (inclusive of regular reporting, formal business reviews, and relationship management), ensuring they meet quality standards and operational protocols while managing the overall cost to serve. • Optimize Labor Efficiency: Monitor performance trends to identify opportunities for improved labor utilization, ensuring that we are balancing team productivity with a high-quality customer experience. • Own the Learning Domain: Lead the teams responsible for training and content development. You will ensure that our staff—both internal and outsourced—have the knowledge they need to be successful on day one and beyond. • Drive an "AI-Ready" Knowledge Strategy: Oversee the maintenance of our internal and external knowledge bases. Ensure content is not only accurate and easy to navigate but also structured to be "AI-ready," powering future internal and external automation and self-service tools. • Improve Performance through Training: Look beyond basic onboarding to drive ongoing excellence. You will partner with frontline leaders to identify knowledge gaps and deploy training that directly improves quality and efficiency. • Define and Drive Success: Establish clear goals and KPIs for Operations Shared Services, with a strong focus on business- and department-impacting results. Lead the creation of formal Shared Services internal SLAs and commitments to the frontline teams. • Direct Ownership of Shared Services Spend: Manage the budget for BPO contracts, software, and operational tools, ensuring we are optimizing spend and getting maximum value and ROI from our investments. • Manage Contractual Lifecycles: Partner with Legal, Finance, and IT/InfoSec to lead the negotiation and management of vendor contracts, ensuring our agreements can scale with the company's needs. • Build the Operations PMO (V1): Establish the foundation for a centralized project management function. Define how we intake and prioritize departmental projects to ensure operational readiness for every new launch.

• Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships. • Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success. • Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership. • Consistently demonstrate Alma’s value proposition and link to the health plan’s defined success metrics. Ensure regular business review meetings are conducted with health plan senior leaders • Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity. • Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services. • Assess the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage. • Lead all new initiatives required to evolve the health plan’s programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations. • Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution. • Be the voice of the customer internally to advocate for needs and drive process improvement.