The Healthcare Operations Coordinator is responsible for transferring referral, case, and review data between internal systems and client portals to support daily operational workflows. This role ensures timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management activities across multiple client accounts. The position plays a critical role in maintaining operational efficiency, meeting turnaround time requirements, and ensuring data integrity.

• Own and manage various IT operational activities, including software management and Active Directory group administration • Create, update, and maintain ServiceNow knowledge articles • Efficiently complete a work queue in ServiceNow • Provide regular updates to lead such as issue escalation, status reporting, etc. • Provide customer service and issue resolution as escalated support for the service desk • Execute repeatable IT tasks with accuracy and consistency • Identify opportunities for process improvement and develop new or enhanced workflows • Integrate AI solutions into existing and new IT processes • Analyze operational challenges, connect the dots, and propose effective solutions • Collaborate with team members to ensure seamless IT operations and knowledge sharing

• Atuar na implantação do SoftExpert Suite em clientes dos segmentos de Logística e Transporte; • Levantar, analisar e mapear processos operacionais, produtivos e logísticos; • Apoiar iniciativas de padronização, controle e melhoria contínua dos processos operacionais; • Traduzir necessidades do negócio em soluções configuradas na plataforma; • Conduzir workshops, treinamentos e acompanhamento das implantações; • Apoiar a institucionalização e adoção da solução junto aos clientes.

• Manage and optimize the technology operations for 3 global studios within Keywords Studios • Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems • Collaborate with global IT teams on long-term technology processes, requirements and solutions • Leverage AI and machine learning to build efficient processes across the business and workflows • Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes • Acts as administrator for the group’s business systems and creative production tools • Serve as a thought leader on technology infrastructure, expansion and AI integration • Provide user support for Mac and PC operating systems and assess equipment needs globally • Troubleshoot technology related issues across the group • Act as point of contact for clients regarding content security compliance • Coordinate and manage services between current vendors and outside contractors