Role Description
As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture—owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti’s brand through every workplace interaction.
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Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed.
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Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution.
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Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness.
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Provide first response to office IT troubleshooting.
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Own Tinuiti’s coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed.
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Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience.
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Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance.
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Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests.
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Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment.
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Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience.
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Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise.
Qualifications
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4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment.
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Media agency experience preferred.
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Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems.
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Experience managing vendors and external partners, including coordination, communication, and issue resolution.
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Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail.
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Excellent communication and interpersonal skills, with a client-service mindset.
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Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability.
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Ability to work both independently and cross-functionally in a fast-paced environment.
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Previous experience in an agency or similarly dynamic, client-focused environment preferred.
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Working knowledge of office safety protocols and compliance standards.
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Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus.
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Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations.
Requirements
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Ability to occasionally lift and move items up to 20 lbs (e.g., office supplies, event materials).
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Ability to perform a range of physical activities associated with office setup and operations, including standing, walking, and adjusting workspace configurations as needed.
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Ability to remain in a stationary position for extended periods and move throughout the office as required.
Benefits
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Unlimited PTO: We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends.
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Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
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Retirement: Match up to 4% of your contributions at 100%.
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Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
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Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
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Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.
