U.S. Bank

Role Description In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards. This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work. This position operates on night shifts (2200-0600 CET) and is fully remote. Responsibilities: - Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS). - Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases. - Manage client escalations by working directly with clients on complex cases. - Ensure compliance with internal policies and external regulations. - Collaborate with cross-functional teams to resolve fraud-related issues. - Monitor performance metrics and fraud trends to inform strategic decisions. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years of experience in fraud risk, operations, or a related field. - Experience managing a client facing team or function in any field such as customer service, IT, finance or other. - Strong knowledge of banking operations, fraud systems, and financial products. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Great organizational and project management capabilities. - Ability to manage remote teams and work independently. - Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. - The role will require some flexibility in terms of start time depending on workload. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Business development and sales within the Business Banking segment defined as companies with $2.5M - $50M in revenues • Develop a pipeline of opportunities through self-sourced prospecting and partnering with Business Banking colleagues • Focus sales efforts in the more complex solution environment at the upper end of the SMB segment • Execute merchant sales strategies in the Business Banking segment • Execute successful sales campaigns • Provide activity reporting and progress toward objectives to leadership • Grow and maintain productive partner relationships with key stakeholders and bank partners

• Drive New Business Growth • Develop and execute a territory strategy targeting healthcare organizations with $50M–$1B in Net Patient Revenue. • Identify, engage, and build relationships with key decision-makers including CFOs, Revenue Cycle leaders, Treasury executives, CIOs, and Patient Financial Services leadership. • Generate new opportunities through prospecting, networking, industry events, referrals, and strategic partnerships. • Become a Trusted Healthcare Advisor • Consult with healthcare executives to understand business objectives, revenue cycle challenges, patient engagement goals, and digital transformation initiatives. • Position U.S. Bank's healthcare payment ecosystem as a strategic solution for improving collections, patient satisfaction, operational efficiency, and financial performance. • Lead discovery sessions and value-based conversations focused on outcomes rather than products. • Deliver Complex Solution Sales • Develop tailored presentations, ROI analyses, business cases, demonstrations, and executive proposals. • Coordinate cross-functional resources including product, implementation, sales engineering, pricing, and executive leadership. • Manage competitive opportunities and navigate complex healthcare buying cycles. • Close Strategic Relationships • Lead contract negotiations and commercial discussions. • Execute agreements and establish long-term client partnerships. • Collaborate with account management and implementation teams to ensure successful client onboarding and growth. • Build Industry Presence • Represent U.S. Bank at healthcare industry conferences, trade associations, and networking events. • Maintain a strong understanding of healthcare payment trends, regulatory developments, revenue cycle challenges, and competitive market dynamics. • Establish a reputation as a thought leader within the healthcare payments ecosystem.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. - Pay - $20/hourly - Multiple positions available for August 3rd start date. - Work Schedule: - Shifts are assigned between 8:00 a.m. and 2:30 p.m. Central time. - The schedule includes weekend shifts, both Saturday and Sunday, every other weekend. - A varying day off will be given in the middle of the week to compensate for the weekends worked. - Shifts beginning at 12:30 p.m. local time or later receive a 10% shift differential. - Training starts August 3rd, 2026. - Incentives: - Employees scheduled to work a standard full-time shift that begins after 12:30 PM (local time) are eligible for a 10% pay incentive. Qualifications - High school diploma or equivalent - Typically, at least 18 months of customer service or related experience Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Develops profitable new business account relationships and increased profitability from existing accounts. • Identifies business opportunities based on knowledge of clients, markets, products, and services. • Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs. • Implements and maintains an effective referral network and call program to promote sales.

• Provides high quality customer service by responding to telephone inquiries, requests, and problems for an affluent client base where the bank is acting as trustee, agent or custodian. • Resolves problems and errors and processes routine customer service requests, ensuring compliance with legal requirements is being met and risk is being monitored within designated authority levels. • Generally the first point of contact for clients being serviced by an administrative team. • Performs Medallion Signature Guarantee and wire callbacks to prevent fraud and assure wire accuracy.

• Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status • Facilitates borrowers' assistance programs by helping them understand options available to them • Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions • Acquires additional information and documentation needed from borrowers for retention and disposition options • Studies and abides by all regulatory and compliance requirements

• Collects payment on assigned delinquent accounts • Reviewing documentation • Contacting customers/clients by telephone and/or written correspondence • Arranging repayment schedules in order to minimize loss to the organization

• Develops profitable new business account relationships and increases profitability from existing accounts • Identifies business opportunities based on knowledge of clients, markets, products, and services • Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services • Implements and maintains an effective referral network and call program to promote sales