U.S. Bank

Role Description We are hiring a Senior Director, Partner Executive to expand our embedded payments partnerships and cultivate new technology alliances. Our Technology Partnerships team establishes and deepens strategic relationships with leading Technology Platforms, ISVs, and the Developer community. These alliances advance Elavon’s strategy of seamlessly integrating payment acceptance into the broader ecosystem, meeting the evolving omni/multi-channel needs of our merchants today and into the future. This is a pivotal moment to join a dynamic, growing team as we unify diverse solution offerings under the 'One Bank' vision—directly accelerating revenue growth for Elavon and our strategic partners by unlocking new embedded payment opportunities and enabling innovative commerce experiences. A strong grasp of the technical landscape—including payment rails, networks, and software platforms—is a significant asset in this role. The ability to navigate and connect the dots between technology providers, integration frameworks, and the broader payments ecosystem will empower you to unlock new partnership opportunities and deliver innovative solutions. Key Responsibilities: - Source, onboard, and scale Tier-1 embedded payment partnerships while maximizing value across existing relationships. - Identify and engage new partners in core industry verticals; develop executive-level relationships across product, commercial, and technical stakeholders. - Build and maintain a robust pipeline of high-potential prospects and drive progression from evaluation to commercial agreement and go-to-market launch. - Manage the entire sales lifecycle—from initial prospecting through contract execution, go live, and beyond. - Collaborate with cross-functional teams to lead solution workshops, develop financial analyses, and refine embedded payments strategy. Qualifications - Requires up to 10% travel. - Commercial Acumen: Proven ability to structure deals and drive revenue through partnerships. - Technical Understanding: Deep knowledge of payment technologies, APIs, and integration processes is an asset. Candidates should demonstrate hands-on experience with technical solutioning, API documentation, and integration workflows. - Familiarity with ERP, eCommerce, and SaaS platforms (SAP, Oracle, Microsoft, Google, Shopify, Adobe) is a plus. - Relationship Management: Strong interpersonal skills to manage complex, multi-stakeholder relationships. - Strategic Thinking: Ability to develop and execute multi-year partnership strategies and drive growth. - Agility & Innovation: Comfortable operating in fast-paced, evolving environments. - Experience: 10+ years in business development, partnerships, payments, or financial services (or equivalent). - Education: Bachelor’s degree in a related field preferred. - Data & Tools: Demonstrated expertise in customer relationship management, data analysis, artificial intelligence applications, and Microsoft Office software—including Salesforce, Excel, SQL, and related platforms. - Domain Expertise: Experience with embedded finance or payment solutions is highly desirable. - Communication & Negotiation: Excellent executive communication and negotiation skills. Requirements - Bachelor’s degree, or equivalent work experience. - Typically eight to 10 years of relevant experience. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

• This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful • The role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank • Your goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer • Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategize on non-responsive programs.

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Role Description Reviews appraisals and reports including desktop valuations from a wide variety of bank channels. Reviewer Appraiser positions review all types of residential appraisal reports, including complex and small income properties located throughout the country. Valuations are reviewed for accuracy, consistency and to ensure they are USPAP compliant, well supported and credible. Analyzes quality and statistical data for the assigned property under review. Develops a summary of collateral and communicates to the customer for the lending decision. Qualifications - High school diploma or equivalent - Six or more years of related appraisal experience - Valid, active license to appraise with qualifications as determined by state requirements Requirements - Extensive knowledge of appraisals and the appraisal process, including Government Sponsored Entities, USPAP and U.S. Bank policy and procedures - Excellent verbal and written communication skills - Strong analytical and decision-making skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Appraisal Review experience Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards. This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work. This position operates on evening shifts (1800-0200 CET), with flexibility of ±2 hours depending on business needs. It is fully remote. - Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS). - Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases. - Manage client escalations by working directly with clients on complex cases. - Ensure compliance with internal policies and external regulations. - Collaborate with cross-functional teams to resolve fraud-related issues. - Monitor performance metrics and fraud trends to inform strategic decisions. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years of experience in fraud risk, operations, or a related field. - Experience managing a client facing team or function in any field such as customer service, IT, finance or other. - Strong knowledge of banking operations, fraud systems, and financial products. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Great organizational and project management capabilities. - Ability to manage remote teams and work independently. - Comfortable with evening shifts (1800-0200 CET ±2h) and a fully remote work model. - The role will require some flexibility in terms of start time depending on workload. Requirements - Location expectations: This role is designated as home-based remote. Benefits - U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. - Regular reviews of compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

• Develops profitable business account relationships and increased profitability from existing and new accounts • Identifies business opportunities based on knowledge of clients, markets, products and services • Makes sales presentations to existing and/or prospective clients informing them of benefits of using the organization's products and services to meet their needs • Implements and maintains an effective referral network and call program to promote sales

• Develop profitable new business account relationships and increased profitability from existing accounts. • Identify business opportunities based on knowledge of clients, markets, products and services. • Make sales presentations to existing and prospective clients informing them of benefits of using the organization’s products and services to meet their needs. • Implement and maintain an effective referral network and call program to promote sales. • Manage the ongoing account relationship with existing customers. • Establish and maintain internal relationships. • Establish and maintain good public relationships with the community to enhance the organization's image and develop new business.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience - 18 months of prior customer service or related experience - Successfully completed specialized skill training Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Manages and coordinates the activities for assigned Business Banking Underwriting department • Ensures quality service and effective support for all of the assigned internal and external customers • Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals • Administers corporate policies and procedures and ensures compliance with applicable laws and regulations • Conducts underwriting review process in a manner designed to minimize the bank’s risk while employing problem resolution techniques in approving loans • Provides support and training for all staff, including underwriting guidelines for underwriting staff

Role Description Responsible for approving the extension of credit and/or making recommendations to the person(s) making the final lending decisions on new, renewal and extension loans to approve or deny the extension of credit. Prior to making the credit decision or advising the person(s) making the final credit decision, the Credit Analyst conducts a complete credit analysis including gathering, analyzing, and interpreting all types of credit information on existing and prospective customers. - Reviews customer accounts and portfolios to identify, evaluate and determine the appropriate course of action on potential credit quality issues. - Maximizes credit quality and minimizes risk and potential loss to the company. - May use technological tools, including computer software, to assist in the credit analysis process. - Compares and evaluates possible courses of action and makes recommendations and/or decisions after various possibilities are considered. Qualifications - Bachelor’s degree, or equivalent work experience - Typically six or more years of relevant experience Requirements - Strong credit analysis and analytical skills - In-depth knowledge of credit analysis, credit administration, credit policy and procedures, and risk analysis - Background in economics, accounting, and/or finance - Effective technical report writing skills - Effective verbal and written communication skills - Proficient computer navigation skills using a variety of software packages - Master's degree or CPA certification is preferred Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law