AAA Mountain West Group

Role Description Operating within the Learning & Development team, this role is a specialized Automotive Training Facilitator. You will be responsible for delivering high-impact learning programs that upskill internal teams, fleet operators, and external vendor partners. This role collaborates closely with Automotive SMEs, fleet leaders, and Vendor Network to ensure operational policies, safety protocols, and technical systems are executed flawlessly across our service footprint. NOTE: While this role is Remote, candidates must reside in the San Francisco Bay area. Essential Functions - Facilitate engaging instructor-led experiences effectively across a range of learners and content, and coach learners on the performance and knowledge needed to perform on the job. - Modify course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies. - Gather data on training needs and identify innovative ways for training projects, content, and delivery to be updated or improved. - Coordinate with SMEs, leaders, and project managers throughout initial planning, content brainstorming sessions, development, and delivery to meet goals and performance objectives. - Provide instructional expertise and recommendations to support creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, AGILE). - Act as a collaborative business partner and a direct representative of both the Learning & Development and People & Culture team. Qualifications - Intermediate skills in adult learning theory, facilitation, and instructional design theory (including ADDIE and AGILE). - Tech savvy - knowledge and ability to use AI tools (google AI, gemini, NotebookLM, etc) to create engaging content. - Strong proficiency with Google Apps, Microsoft Office Suite, and MS PowerPoint. - Ability to learn and become proficient in the company's Learning Management System (LMS). - Experience with multimedia and video conferencing/webinar technologies is a plus. - Advanced ability to deliver effective and engaging presentations to a variety of audiences. - Advanced verbal, non-verbal, and written communication skills to engage and influence stakeholders. - Ability to manage multiple task assignments simultaneously while working effectively in a constantly changing environment. - Ability to identify specific business KPIs (Key Performance Indicators) and tie them directly to business results. Requirements - High School Diploma or GED (required). - Bachelors Degree (required). - 4 years of Training experience/background (required). - Experience in operations, emergency road service, Towing. - Formal Training Design certification or education (e.g., CPLP, Instructional Design Certification) is a plus. Work Environment, Travel, & Physical Requirements - Approximately 75% of the time spent on the job will be dedicated to in-class or virtual training sessions. - Will travel heavily by car, plane, or other forms of transportation to execute training. - Training times and schedules will vary based on business needs. - Works in office environments, conference facilities, or automotive servicing/repair facilities. - Must have the ability to lift and carry training equipment up to 30 pounds. - Capable of performing hands-on course activities, such as vehicle roll-overs and tire changes. Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays. - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. - Free AAA Classic Membership. - AAA Product Discounts. - Tuition Reimbursement Program.

Role Description The External Communications Specialist develops and executes comprehensive public relations strategies across all business lines to enhance the public image and brand equity of the AAA Mountain West Group (MWG). Serving over 6.8 million Members across Alaska, Arizona, Northern California, Nevada, Montana, Utah, and Wyoming, the Specialist acts as the primary regional spokesperson and media lead for their assigned footprint. In this role, you will: - Spearhead high-impact PR initiatives - Manage crisis communications - Align efforts with internal teams - Analyze media trends for strategic insights Qualifications - Bachelor's degree in Communication, Journalism, or related field - 5 years experience in public relations, media, corporate communications, or a relevant field Requirements - Strong strategic thinking with the ability to develop, lead, and implement comprehensive external communications strategies - Demonstrated experience serving as a primary spokesperson, managing day-to-day media inquiries, and handling high-stakes live media interviews - Proficiency in crisis communications strategies and advanced understanding of issues management frameworks - Demonstrated ability to cultivate and sustain strong, trusted professional relationships with a diverse range of stakeholders - Proven success in monitoring and analyzing media coverage and industry trends - Strong organizational skills with the ability to balance multiple complex work streams Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities - Collaborative Environment – AAA values your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program

Role Description - Member Retention and Reinstatement - Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. - Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. - Respond to inbound inquiries from members regarding membership cancellations or concerns. - Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. - Meet defined retention and reinstatement goals. - Sales and Service Enhancement - Engage with Members to understand their individual needs and preferences. - Effectively present and explain the value proposition of various AAA membership offerings. - Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. - Answer Member questions, address concerns, and overcome objections to close sales. - Cultivate positive relationships with members to foster loyalty and satisfaction. - Administrative and Operational Excellence - Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. - Prioritize and execute outreach efforts within set timeframes. - Maintain accurate and timely records of all member interactions and actions taken. - Continuous Improvement and Collaboration - Identify areas for improvement in retention strategies, service delivery, or operational efficiency. - Propose solutions and contribute to the implementation of best practices. Qualifications - Excellent verbal and written communication skills. - Proven ability to build rapport and establish trust with customers. - Strong sales aptitude and negotiation skills. - Proficient in using Microsoft Office Suite (Word, Excel, Outlook). - Ability to thrive in a fast-paced environment and manage multiple priorities. - Adaptable and receptive to feedback. Requirements - Minimum Requirement: High School diploma plus 2-4 years sales, retention, or customer service. - Preferred Requirements: - Knowledge of AAA products, services, and systems. - Bilingual communication skills. Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays. - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. - Free AAA Classic Membership. - AAA Product Discounts. - Tuition Reimbursement Program.

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. NOTE: While this role is Remote, candidates must reside in the posted area. Our Manager, Marketing Platform Operations will lead a specialized team responsible for the operational execution of our digital marketing tech stack. This role is strictly a technical and operational. You and your team will not be responsible for creative development, copywriting, or front-end asset design. Instead, your team will be the technical backbone that empowers our marketing teams, ensuring the platforms, data, and integrations are flawlessly executed so those creative assets can reach the right customer, at the right time, with perfect measurement. ESSENTIAL FUNCTIONS - Strategic Leadership & Cross-Functional Consultation - Team Leadership: Manage, mentor, and guide a team of marketing operations professionals focused on technical execution and platform management. - Cross-Functional Consultation: Serve as the primary technical subject matter expert for Product Marketers. Provide guidance on digital capabilities, third-party tool utilization, and integration strategies to solve complex marketing needs. - Data Infrastructure, Analytics & Quality - Analytics & Conversion Tagging: Own the tagging infrastructure using Tealium iQ. Ensure all digital properties are comprehensively tagged with highly accurate data layer attributes for Google Analytics. Implement precise, well-attributed conversion tagging to support and measure marketing campaigns effectively. - Marketing Data Operations & Quality: Audit, review, and analyze both server-side and client-side event data to guarantee accuracy and consistency. Map and correlate marketing data to build a unified, accurate view of the customer journey and attribution. - Platform Activation & Media Operations - Personalization & Activation: Architect and build personalized user experiences utilizing Salesforce Marketing Cloud Personalization. Activate audiences, segments, and attributes to third-party data platforms using Salesforce Data Cloud. - Paid Media Support & Configuration: Oversee the technical setup, onboarding, and configuration of new paid media platforms and advertising accounts (including Google Campaign Manager, CM360, SA360, and various social media ad accounts). KNOWLEDGE / SKILLS / ABILITIES - Database Skills: Proficiency in writing and executing SQL queries for data analysis, extraction, and validation. - Salesforce Ecosystem: Strong working knowledge of Salesforce Marketing Cloud Personalization and Data Cloud. - Tag Management: Hands-on expertise with Enterprise Tag Management systems (specifically Tealium iQ). - Ad-Tech Knowledge: Deep understanding of digital advertising platforms (Google CM360, SA360, Meta, etc.). - Data Architecture: Strong comprehension of data layers, server-side vs. client-side tracking, and overall data architecture. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES - Minimum Qualifications - Bachelor's degree in Computer Science, Marketing, Business, Information Systems, or a related field, or combination of education and relevant experience - Minimum of 5 years of experience directly managing and leading technical teams, preferably within the marketing technology or marketing operations space - Preferred Qualifications - A Salesforce Data Cloud Consultant Certification At AAA Mountain West Group, pay is one part of our total package. Actual compensation may vary based on several factors, including a candidate’s work location, qualifications, skills, and experience. Compensation Range: Min: $132,465.00 - Mid: $165,580.00- Max: $198,697.00 -

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. NOTE: This role is Remote. Candidates must reside in either Las Vegas, NV or Salt Lake City, UT. JOB SUMMARY The External Communications Specialist will develop and execute strategies to enhance AAA Mountain West Group (MWG) public image. AAA MWG serves over 6.8 million Members in Alaska, Arizona, Northern California, Nevada, Montana, Utah and Wyoming. Serving as a primary company spokesperson for Nevada and Utah, you will help manage public relations strategies, crisis communications, aligning efforts with internal teams, and analyzing media trends for strategic insights. ESSENTIAL FUNCTIONS - Public Relations - Develop and execute comprehensive external communications strategies to enhance MWG’s public image and reputation. - Serve as one of the primary spokespersons for the Club, handling media inquiries and interviews, including preparation for and participation in regular weekend studio segments and other live appearances, with professionalism and accuracy. - Design, pitch, and execute proactive PR campaigns around key company initiatives and public safety issues to consistently secure, positive, high-impact coverage. - Brand Reputation - Cultivate and maintain relationships with media contacts, journalists, and industry influencers to secure media coverage and partnerships. - Manage crisis communication strategies and serve as the lead for investigative media inquiries. - Lead the strategy for submitting the Club for relevant industry awards and professional recognition to enhance the organization's credibility and brand appeal. - Stakeholder Relations/Media Monitoring - Collaborate with internal business partners to align external communication efforts with overall business objectives. - Monitor and analyze media coverage and industry trends to identify opportunities and risks. - Identify and mentor key internal subject matter experts (SMEs) to become effective media commentators, expanding the pool of spokespersons for the brand. KNOWLEDGE AND SKILLS - Proven success in monitoring and analyzing media coverage and industry trends to identify opportunities and risks. - Demonstrated experience serving as spokesperson and handling media inquiries. - Experience building and maintaining professional relationships with diverse stakeholders, including government officials and coalition partners. - Proficiency in crisis communications strategies and handling investigative media inquiries. - Ability to cultivate and maintain relationships with media contacts, journalists, and industry influencers. - Strong strategic thinking and ability to develop, lead, and implement comprehensive external communications strategies. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES - Minimum Qualifications - Bachelor's degree in Communication, Journalism, or related field. - 5 years experience in public relations, media, corporate communications, or a relevant field. - Preferred Qualifications - Bilingual proficiency (Spanish/English). - Experience working at a PR agency or other client-service oriented role. - 5 years minimum experience in media relations/spokesperson roles. #LI-VB1 #VIC_RX -

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . Fully Remote Part-Time The Retirement Transition Partner focuses primarily on the human and administrative aspects of a Team Member moving from active employment to retirement by providing supportive resources. This role blends Team Member education, research and program development to ensure we’re offering the best-in-class retirement experience. This position does not provide financial or investment advice. Instead, it offers education and general guidance and refers Team Members to licensed professionals as appropriate. ESSENTIAL FUNCTIONS - Guidance and Support: - Serve as a dedicated internal point of contact to help support and guide Team Members transitioning from active employment to retirement - Guide Team Members through the official MWG retirement process, ensuring all paperwork is submitted accurately and on time, and coordinating with payroll and HR teams. - Assisting managers and the retiring Team Member in creating a formal transition plan for their role, which includes documenting key processes, identifying unfinished work, and training successors to ensure business continuity and mitigate knowledge loss. - Retirement Resources: - Guide Team Members to available resources through our 401(k) provider, including online tools and access to licensed financial advisors. - Provide clear information about continuing health benefits (Early Retiree Plans, COBRA eligibility and Medicare interaction), 401(k) distribution options, and how other benefits (life insurance, etc.) may change post-retirement - without offering personal health plan advice. - Provide psychosocial support to Team Members by providing access to tools and resources that help Team Members explore non-financial aspects of retirement - Partner internally with Benefits, Learning & Development, and DEI teams to ensure retirement planning is inclusive, equitable, and aligned with MWG’s broader Team Member experience efforts. - Program Research & Development: - Conduct research on progressive benefits programs, such as phased retirement models that support gradual transitions and knowledge transfer, sabbatical or other programs. - Build business cases and partner with People & Culture leadership to assess feasibility and value of new programs - Gather feedback from retirees and near retirees to continuously improve retirement education and planning resources - Legislation/Compliance: - Maintain up-to-date knowledge of retirement-related legislation, best practices, and company specific programs. - Stay up to date with evolving best practices in retirement transition from progressive and inclusive organizations. - Ongoing Team Member Education: - Partner with internal benefits team and external partners to support the design, communication, and delivery of retirement-ready workshops, financial literacy and financial wellness programs for Team Members at all stages of their careers. - Introduce earlier-career Team Members to retirement savings concepts and the long-term benefit of 401(k) contributions. - Help to identify topics of interest for Team Members (e.g. budgeting, debt management, investing basics and tailor programming accordingly. KNOWLEDGE / SKILLS / ABILITIES - Exceptional interpersonal and communication skills, with the ability to explain complex topics in simple accessible language. - Ability to develop strong working relationships and collaborate with a cross-functional group or partners, both internal and external - Strong analytical and problem-solving skills/planning/organizational techniques are essential - Advanced proficiency in Microsoft Office Excel reporting skills. - Ability to work independently and in a team at all levels within the organization - Good organizational and time management skills, able to prioritize - Strong attention to details - Ability to identify then implement process improvements that incorporate best practices and automated efficiencies - Familiarity with ERISA compliance and the boundaries between education and advice. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES - Minimum Qualifications - Bachelor's degree in a related field plus 5 years of experience in retirement planning, benefit administration, or related financial role - Or High School diploma and 12 years of experience in retirement planning, benefit administration, or related financial role - Experience in program curriculum development and/or implementation of educational programs. - Preferred Qualifications - Master's degree or Certified Benefits Professional At AAA Mountain West Group, pay is one part of our total package. Actual compensation may vary based on several factors, including a candidate’s work location, qualifications, skills, and experience. #LI-CB1 -

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . This opportunity is remote within Arizona. RESPONSIBILITIES / JOB DUTIES - Sales and Revenue Leadership - Drive sales production and revenue results through effective call center leadership, coaching, and execution. - Establish sales goals aligned with business priorities and hold advisors accountable for performance. - Execute incentive programs and virtual sales initiatives, including virtual sales events and group travel opportunities, to drive incremental sales and revenue growth for the call center team. - Analyze sales performance, productivity, and trends to identify opportunities, address gaps, and improve results. - Promote cross‑sell and upsell of travel products and AAA offerings, including preferred vendors and travel insurance. - Partner with internal teams to support advisor use of social media and digital channels, helping drive engagement, lead generation, and incremental sales opportunities in alignment with Club guidelines. - Call Center Team Leadership - Coach and develop virtual advisors to improve conversion, productivity, and consistent sales behaviors. - Conduct performance evaluations, implement action plans, and manage performance with consistency and urgency. - Forecast staffing needs and maintain a talent pipeline through recruiting, hiring, onboarding, and training. - Establish appropriate staffing coverage and schedules to meet service levels and sales demand. - Foster a positive, results‑driven culture focused on accountability, engagement, and professional growth. - Operations, Compliance, and Process Improvement - Ensure compliance with AAA policies, procedures, disclosures, and vendor requirements. - Reduce agent errors and improve customer satisfaction through quality standards, monitoring, and follow‑up. - Identify and implement process improvements related to booking workflows, automation, reporting, and call center tools. - Maintain accurate documentation and collaborate with internal partners to resolve operational or billing issues. - Member Experience and Escalation Management - Resolve member escalations fairly and within established service guidelines. - Ensure advisors deliver a consistent, professional, and member‑focused experience across all interactions. - Communicate industry updates, Club changes, and vendor requirements to the team in a timely manner. KNOWLEDGE AND SKILLS - Demonstrated call center sales leadership with strong consultative coaching skills - Ability to drive sales production and revenue performance through virtual team management - Strong analytical, problem‑solving, and data‑driven decision‑making skills - Effective written and verbal communication skills - Proficiency with travel booking systems, CRM platforms, sales dashboards, and call center reporting tools - Strong customer issue resolution and escalation management capabilities - Proficiency with Microsoft Office or Google Workspace applications EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES - Minimum Qualifications: - Bachelor’s degree plus five or more years of travel sales or service experience, including two to three years of call center supervisory or management experience - OR High school diploma plus seven to nine years of travel sales or service experience, including two to three years of call center supervisory or management experience - Preferred Qualifications: - Experience leading remote or virtual sales teams - In‑depth knowledge of AAA products, systems, and preferred vendor programs - Bi‑lingual communication skills WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS This role is primarily office‑ or remote‑based within a call center environment and requires extensive computer and phone use. Physical requirements include sitting, standing, bending, and occasional lifting of up to 15 pounds. Extended or flexible work hours may be required based on business needs. -

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . CANDIDATES MUST LIVE IN UTAH. AAA is looking for motivated individuals that are forward thinking, problem solvers who can wow our Members with their personalities, while critically thinking of unique, member-oriented solutions. Remote Membership Sales & Service Associate - Starting Pay: $17.50/hourly with holiday and bilingual differentials - Bonus: Monthly tiered bonuses based on transactions, up to a minimum bonus of $1,350 (pre-tax) when Tier 3 is achieved - Full Time - 40 hours a week - Shifts: Shifts start as early as 8 AM and end as late as 10 PM. We are open 7 days a week, so shifts may include working weekends. You will pick your shift at the time you are offered the position. - Training Information: Training is paid. Training hours are 9 AM - 5:30 PM, Monday - Friday for 8 weeks. Our purpose is to serve our Members by providing outstanding experiences and ensuring they are covered for life’s unexpected events. What could be more rewarding than knowing you helped someone prepare for when life throws a curveball? What you will do: - Provide legendary service to 100+ Member calls a day - Proactively offer valuable AAA products and services to meet member needs while following policies and procedures - Adhere to your assigned work schedule, including breaks and lunches - Exceed member expectations in a structured, goal-oriented sales environment - Receive career-development and the opportunity to promote to other positions What you will need: - Excellent multitasking and computer skills; proficiency in written and verbal communication - A quiet, dedicated workspace that is free of distraction - A willingness to learn and the ability to actively listen and engage Members to overcome objections - You must have the ability to directly connect to ISP via ethernet (No DSL, satellite, hot spots, etc). Modem/router must be in the same room as the computer equipment. Minimum 25 MBPS download and minimum 5 MBPS upload. - Schedule flexibility - our Call Center is open 8 AM - 10 PM (M-F) & 8 AM - 8 PM (weekends); also open on holidays - Successful completion of criminal background screen What we offer: - Paid time off, resulting in 17 days within your first year - 24 hours of Paid Volunteer Time annually - Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more - 401(K) saving plan with company match up to 6% - Annual raises based on individual and company performance #MEA - $17.50 hourly pay with monthly bonus potential

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . MUST LIVE IN UTAH OR ARIZONA​ At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. Being a Road Service Specialist is rewarding and meaningful but takes great willpower, hard work, and emotional strength. Essential Functions: - Enjoy a fast paced environment: Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles - Be skilled at using multiple applications simultaneously and navigation tools like Google maps - Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently - Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication - Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule - Process Member/Vendor payments following company policy and procedures - Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection ​ What We Offer: - Great Pay - $23.97/hour - Fluency in Spanish is a plus and you may be eligible to earn a pay differential - Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. - Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options. - Training - You will receive virtual paid training that will set you up for success. - Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! - Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year! - Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more! - 401K - Dollar for dollar company match up to 6% of employee contributions. - Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan. ​ Work Environment/Physical Requirements: - Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** #NIC_RX - $23.16 hourly starting pay

Why Work For Us? - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program . MUST HAVE ACTIVE PROPERTY & CASUALTY OR PERSONAL LINES LICENSE MUST LIVE IN ARIZONA OR UTAH We are looking for motivated individuals to represent and sell AAA membership and insurance products. We welcome dedicated professionals with ambition, initiative, and winning attitude and offer them licensing training as well as career-building opportunities. Insurance Sales Agent: Starting Pay: $21.64 guaranteed hourly rate plus monthly bonus potential (bonus plan is reviewed during interview). Full Time - 40 hours a week Shifts: Shifts start as early as 8 AM and end as late as 10 PM. We are open 7 days a week, so shifts may include working weekends. You will pick your shift at the time you are offered the position. Training Info: Training is paid. Training hours are 9 AM - 6 PM (MDT), Monday - Friday for 6-8 weeks. Our motivated sales agents have uncapped earning potential selling Property & Casualty insurance to our members. With AAA’s strong reputation behind them, our representatives can take pride in knowing they are selling quality products to our members, ensuring they are covered for life’s unexpected events. What could be better than helping someone prepare for life’s unexpected curve balls? What you will do: - Use sales techniques to proactively offer valuable AAA products and services and generate new sales to prospective and current members - Conducts an insurance review to identify a range of suitable products; uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quite, bind, and issue policies - Exceed member expectations in a structured, goal-oriented sales environment - Consistently provides a sales experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty - Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing members What you will need: - High school diploma/GED required - Active Property & Casualty or Personal Lines license - Excellent multitasking and computer skills; proficiency in written and verbal communication - A quiet, dedicated workspace that is free of distraction - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download and minimum 5 mbps upload. - Schedule flexibility - our Call Center is open 8 AM - 10 PM (M-F) & 8 AM - 8 PM (weekends); also open on holidays - Successful completion of criminal, education, and employment background screen What we offer: - Paid time off resulting in 17 days within your first year - 24 hours of Paid Volunteer Time annually - Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more - 401(K) saving plan with company match up to 6% #MOR - $21.64 guaranteed hourly rate plus monthly bonus potential. This role is subject to an incentive plan