• Investigating phishing campaigns, credential leaks, and threat actors across open, deep, and dark web sources. • Conducting active information-gathering operations, including underground community infiltration and interaction when necessary. • Analyzing collected intelligence data to map actionable TTPs, IoCs, and threat actor profiles. • Producing high-impact alerts, threat bulletins, and detailed reports for technical teams and leadership. • Identifying repetitive investigation tasks and building smart workflows or automations to boost team efficiency. • Staying ahead of emerging threats, new hacking tools, and attack techniques relevant to our clients.

• Managing day-to-day client demands • Monitoring digital threats • Ensuring high-quality service delivery • Conducting alignment meetings • Triaging threat detection tickets • Analyzing KPIs to improve clients' health and security posture • Supporting clients with platform navigation and product inquiries • Preparing and delivering custom data reports and performance insights

Role Description As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience. Primary Duties - Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers. - Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements. - Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch’s contractually obligated service levels. - Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts. - Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions. - Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance. - Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available. - Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. - Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies. - Maintain detailed records of schedule changes, PTO approvals, and other workforce-related activities to support audit and compliance requirements. Qualifications - 3+ years Contact Center Workforce Management experience or related skills preferred. - High school diploma or GED required. Bachelor’s degree preferred. - Experience with creating and maintaining SharePoint sites and solutions is preferred. - Experience with SQL and Power-Bi is preferred. - Experience within social service/mental health/crisis work settings preferred. - Be 18 years of age or older. - Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the programs operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly trainings as required by the agency and administers of 988. - Have knowledge of all job specific skills including risk assessment and data collection. - Possess strong interpersonal skills and positively interacts with others. - Have outstanding communication skills with the ability to engage any individual regardless of background. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - The pay range for this position is between $26.38-$30.33 per hour. - There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. - Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. - The application window is anticipated to close within 30 days of the date of the posting. Benefits Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement Company Description - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.