This page tracks remote technical writer openings that are location-eligible for Iowa.
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Bárd is an award-winning, global technical writing consultancy known for its expertise and quality of technical writing. Founded in 1999, we turn complex jargon into clear, engaging content that helps our clients create meaningful connections with their audiences.
Role Description Our client, a multinational company that provides networking solutions to power business, is looking for a senior technical writer to join their Wired Applications team. The writer will create and maintain technical documentation for complex networking and platform products, collaborate with global cross-functional teams, and independently manage deliverables across release cycles. - Initial 12 month contract, with a view to longer term work - Immediate start - 100% remote work Qualifications - Proactive communicator - Deep technical writing expertise - Networking domain knowledge - Hands-on experience with AI documentation tools such as Claude, Microsoft Copilot, and Rovo Requirements - Create, review, and maintain technical documentation including Command Reference, User Guide, Configuration Guide, Troubleshooting Guide, Release Notes, and Deployment Guide - Collaborate with global cross-functional teams, proactively align on deliverables, and surface risks or blockers early — before they impact timelines - Maintain documentation standards, templates, and information architecture in alignment with the Extreme Networks Style Guide - Use structured authoring tools and CCMS platforms such as oXygen and Heretto - Continuously improve existing content for clarity, consistency, and accuracy - Drive content review and approval workflows with stakeholders, ensuring timely sign-off - Manage project timelines independently, consistently meet deadlines, and communicate schedule risks proactively with recommended mitigations - Prepare and submit documents for publishing in compliance with AI quality standards set by the User Enablement team - Actively engage with AI-assisted documentation workflows, including prompt crafting, output review, and iterative refinement using tools such as Claude, Microsoft Copilot, and Rovo - Champion a culture of proactive communication — anticipate information gaps, keep cross-functional partners informed without being asked, and raise issues through the right channels at the right time Benefits - Remote-first culture - Flexible working hours - Top-notch content solutions while enjoying a fulfilling work-life balance - Building long-term partnerships with seamless collaboration Company Description Bárd is an award-winning, global technical writing consultancy known for its expertise, the quality of its technical writing, its focus on partnership, and the human approach we bring to everything we do. Founded in 1999, we’re the go-to experts for the technical sector in turning complex jargon into clear, engaging content that helps our clients create meaningful connections with their audiences. - Visit www.bardglobal.com for more information.
Technical Writer, Product Development Location: United States Job Description: About our Company: Universal DX, Inc. is an international Company with a highly experienced team focused on cracking cancer’s code. Through our multi-omics and bioinformatics models, we have figured out how to read the disease’s signals in blood with high accuracy to detect cancer in its earliest stages. Starting with a colorectal cancer screening liquid biopsy test, we are building a multi-cancer platform that can identify the unique DNA regions associated with different types of cancers. The Opportunity: Universal DX is seeking a Technical Writer to join our growing Product Development team to support theDevelopmentand commercialization of Next Generation Sequencing (NGS)-based in vitro diagnostic products for early cancer detection. This role will be responsible for authoring, editing, and coordinating high-quality technical documents that support FDA-facing regulatory interactions and internal design-control activities. This is an individual contributor role for a technical writer with relevant experience supporting regulated medical device and/or IVD documentation, including FDA Pre-Sub/Q-Sub packages, PMA-supporting documentation, and controlled quality system documents. The role requires strongrelevant technical knowledge, excellent document organization, and the ability to translate complex cross-functional input into clear, submission-ready content. This is a remote role with regular cross-functional engagement. The Technical Writer will supporttheProduct Development organization directly, while also partnering withstakeholders fromQuality Assurance, RegulatoryAffairs, and other Universal DX functions. You will be part of a team that is passionate about developing novel diagnostic tests for the early detection of cancers. As part of the team, you will be in a Company that aims more than to become one of the leaders in the industry. We want to have a huge positive impact on society by achieving the ambitious purpose of “making cancer a curable disease by detecting it earlier”. How you’ll contribute: •Draft, edit, format, and maintain FDA-facing technical documents, including Pre-Sub/Q-Subpackages, teleconference slides, meeting minutes, and written responses to agency feedback. •Partner with subject matter experts across Product Development,Automation Development,Regulatory Affairs, Quality Assurance, Biostatistics/Bioinformatics, Laboratory Operations, andIVDSoftware Development to gather inputsrequired for generating submission-ready documents. •Support document planning, content integration, version control, and formatting for cross-functional deliverables, ensuring traceability, consistency of terminology, and alignment across sections and appendices. •Support preparation and revision of controlled documents within theUDxquality management system, including protocols, procedures, work instructions, reports, forms, design-control records, CAPAs, change-control documentation, and verification/validation protocols and reports, as needed across Product Development, Quality, and other functions. •Review technical content for clarity, completeness, internal consistency, grammar, formatting, and alignment with document templates, style conventions, and regulatory expectations. •Help structure narratives that describe assay design, analytical validation, workflows, software outputs, acceptance criteria, and risk-related content for regulated audiences. •Coordinate document review cycles, reconcile comments from multiple stakeholders, and move documents to timely approval while maintaining accurate revision history, document metadata, and document-control requirements within template, orelectronicquality management system (QMS)workflows. •Contribute to presentation materials and other written communications used for FDA teleconferences, internal governance reviews, and external regulatory discussions. •Maintain adherence to QMS requirements and document-control practices, and support continuous improvement of technical writing templates, standards, and authoring workflows. What you’ll bring: Required Qualifications •Master’s or Ph.D. in Life Sciences, Biomedical Sciences, Biomedical Engineering, orrelevant field. •3-5 years of technical writing experience supporting regulated medical devices(IVDs), pharmaceuticals, or other highly regulated products; or a combination of technical writing and closely related regulatory or quality documentation experience in a regulated environment. Prior experience with technical writing in the realm of NGS-based diagnostics is a strong plus. •Demonstrated experience preparing and editing FDA-facing documents, preferably including Pre-Sub/Q-Sub submissions, PMA-supporting documentation, meeting packages, or formal agency responses, as part of a cross-functional team. •Strong command of scientific and technical writing, with the ability to synthesize complex multidisciplinary content into concise, organized, and audience-appropriate documents. •Experience supporting controlled documents in a QMS environment, including SOPs, protocols, reports, forms, procedures, and design-control documentation. •Excellent document management skills, including version control, comment reconciliation, template use, formatting discipline, and attention to detail. •Proven ability to work effectively with cross-functional subject matter experts and manage multiple document timelines in a fast-paced environment with appropriate guidance on priorities and review pathways. •Strong organizational, communication, and project coordination skills, with the ability to support document development from outline through approval. •Working knowledge of regulatory expectations and industry standards relevant to IVD and medical device development, including FDA submissions, design controls, validation/verification documentation, and controlled-document practices. Preferred Qualifications •Experience supporting NGS-based assays, liquid biopsy products, oncology diagnostics, and/or cfDNA methylation technologies. •Familiarity with analytical validation, verification/validation, design history file content, and documentation that supports FDA PMA submissions. •Experience using document management, EDMS,eQMS, or collaboration platforms to support controlled-document workflows, change history, approval routing, and cross-functional review cycles across departments. What we´ll offer: We’re proud to offer exceptional corporate benefits which include: •22 days of PTO with the possibility to carry over 10 days to the following year. •Company Holidays, plus your Birthday off! •Company-sponsored benefit plans, including medical, dental, and vision insurance plus life, STD, and LTD coverage, and 401(k). •Flexible work schedule •And more to come! Why Now? This is an exciting time to be at Universal DX. We are growing rapidly and starting our US operations by building up our team, starting our lab and business operations, and establishing strategic partnerships. We are looking for passionate changemakers to be a part of our journey in this expansive time for us.
Based in Dublin, Leinster, Ireland, Experian is a global information services company that operates in 40 countries around the world and has additional headquar
Title: KCS Coach Lead & Technical Writer (Remote) Location: United States, Remote Job Description: - 475 Anton Blvd., United States, United States, United StatesEmployees can work remotely - Full-time - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $80,237 - $139,077 - Department: Customer Service - Flexible Time Off: 15 Days - Schedule: Full Time - Shift: Day Shift - Compensation: USD 82,644 - USD 139,077 - yearly Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Reporting to the Senior Manager of Knowledge Management and Customer Community, the KCS Coach Lead & Technical Writer is a dual-role position responsible for leading our Knowledge-Centered Service (KCS) coaching initiatives across the organization, while also supporting the RFP team with high-quality technical writing. You are passionate about knowledge sharing, continuous improvement, and delivering compelling content for client proposals. You'll have opportunity to: - KCS Coach Lead (Approx. 60%) - Lead the KCS coaching program by training, mentoring, and supporting internal teams on KCS principles and practices. - Partner with Knowledge Domain Experts and stakeholders to reinforce knowledge management as a strategic discipline. - Develop and maintain KCS training materials, job aids, and playbooks to ensure consistency and scalability. - Monitor knowledge base health metrics and coach contributors to improve article quality, findability, and reuse. - Conduct regular coaching sessions and feedback loops to drive knowledge and continuous improvement. - Collaborate with teams to promote a culture of knowledge sharing and accountability. - Technical Writer – RFPs (Approx. 40%) - Collaborate with subject matter experts to create, update, and maintain technical content for RFPs, RFIs, and other proposal documents. - Translate complex technical concepts into clear, concise, and compelling responses tailored to prospective client needs. - Maintain a centralized knowledge library of RFP content, ensuring alignment with brand, voice, and compliance standards. - Contribute to the creation and editing of boilerplate and standard response language for accuracy and consistency. - Support the RFP process by reviewing, formatting, and organizing content for submission. Qualifications - 3–5+ years of experience in a knowledge management, technical writing, or related role. - Experience with KCS (Knowledge-Centered Service) and a deep understanding of its methodologies - Experience coaching or mentoring others, ideally within a knowledge-sharing or support environment. - Excellent technical writing and editing skills, in B2B or SaaS environments. - Experience supporting RFP or proposal development processes. - Proficient in knowledge management systems (e.g., Salesforce Knowledge, ServiceNow) and content collaboration tools. Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Achieving mission success through digital disruption.
• Assist with the development, editing, organization, and maintenance of technical and operational documentation supporting data governance, enterprise data warehouse (EDW) initiatives, operational procedures, and organizational knowledge management efforts. • Develop, edit, and maintain technical and operational documentation including Scopes of Work (SOWs), Standard Operating Procedures (SOPs), Technical guidebooks, User manuals, Training materials, Administrative reports, Knowledge base content. • Collaborate with leadership, technical teams, and Subject Matter Experts (SMEs) to gather information and develop accurate, technically sound, and user-focused documentation. • Translate complex technical concepts, data processes, tools, systems, and workflows into clear, accessible language suitable for technical and non-technical audiences. • Ensure all documentation complies with State accessibility standards, plain language requirements, formatting guidelines, and organizational policies. • Manage document repositories, version control processes, and knowledge management resources supporting operational continuity and information sharing. • Conduct research and ensure proper technical terminology and industry standards are accurately reflected within all documentation.
DSV is a global leader in transport and logistics, evolving to become the world's 3rd largest supplier of global solutions within transport and logistics. We operate in more than 80 countries, ensuring a steady supply of goods to production lines, outlets, stores, and consumers worldwide.
Role Description The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. Essential Duties and Responsibilities - Receive SOP’s from the client and organize for transference to SWI templates - Write simplified SWI’s by utilizing SOP’s - Update SWI’s by working with site leadership, SME’s/Supes - Support teams in writing Playbooks for leadership roles or programs - Submit drafts to SME’s for approval - Track document update closure for timely implementation - Submit documents to document control - Support the quality team with internal audits - Other duties as deemed necessary by manager Qualifications - In-depth understanding of level 1 and level 2 documentation - Proficient in organizational skills - Possess team spirit and successful communication with a varying audience - Proficient with computer applications - Able to orchestrate multiple projects and prioritize as demand dictates - Professional, career driven, detail oriented - Strong computer skills Requirements - Must have a minimum A.A/A.S or equivalent hands-on experience - Technical Writing - Microsoft Office Applications - G-Suite Applications - Project Management/Prioritization - Auditing Core Competencies - Independent Contributor - Accountability - Communication / Building Partnership - Customer Orientation - Developing Oneself - Drive for Results - Embracing Change - Problem Solving - Professional Competencies Physical Demands - Must wear composite-toed boots - Hearing protection - Ability to travel by car or plane - High frequency of computer keyboarding - High frequency of viewing a computer monitor Work Environment Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations. Compensation For this position, the expected base pay range is $85,000.00 – $95,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Company Description DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are seeking an experienced Visualfabriq Technical Lead to support and lead Trade Promotion Management (TPM) implementation initiatives for Consumer Packaged Goods (CPG) clients. This role requires technical solution leadership to drive successful end-to-end implementations of the Visualfabriq platform. The ideal candidate will serve as a trusted advisor to clients and internal project teams, leading solution design, configuration strategy, integrations, data alignment, testing, and deployment activities while ensuring alignment between business objectives and technical execution. This role requires strong experience in TPM processes, CPG commercial operations, system integrations, and cross-functional stakeholder management. Key Responsibilities - Technical Leadership - Serve as the technical lead for Visualfabriq integrations and solution architecture activities. - Define and oversee integrations between Visualfabriq and enterprise platforms such as: - SAP ERP - Salesforce - Data warehouses / data lakes - Middleware platforms (e.g., MuleSoft, SAP CPI) - Claims management systems - BI and analytics platforms - Lead data mapping, data validation, and master data alignment activities. - Coordinate technical teams responsible for: - APIs - Data interfaces - ETL processes - Security and access management - Reporting enablement - Support environment strategy, deployment planning, and cutover activities. - Troubleshoot complex functional and technical issues during implementation and hypercare phases. - Project & Delivery Leadership - Collaborate with Project Managers and Solution Architects to manage delivery scope, timeline, risks, and dependencies. - Support estimation, planning, and proposal activities for TPM initiatives. - Identify implementation risks and recommend mitigation strategies. - Provide leadership during testing phases including SIT, UAT, and regression testing. - Coordinate with client leadership and vendor teams to resolve escalations and delivery issues. - Support governance meetings and executive-level status reporting. Qualifications - 7+ years of experience in TPM, CPG commercial systems, or related enterprise transformation initiatives. - Hands-on experience implementing Visualfabriq TPM solutions. - Strong understanding of CPG trade promotion processes and commercial operations. - Experience leading technical workstreams in enterprise implementations. - Experience with ERP and integration ecosystems, especially: - SAP ECC and/or SAP S/4HANA - Middleware/integration platforms - Data management and analytics solutions - Strong workshop facilitation and stakeholder management skills. - Ability to bridge business and technical discussions effectively. - Experience working in global, cross-functional implementation teams. - Strong analytical, documentation, and problem-solving skills. Preferred Qualifications - Experience with other TPM/TPO platforms such as: - Salesforce Consumer Goods Cloud TPM - Anaplan - Exceedra - XTEL - Experience in global CPG organizations. - Knowledge of Revenue Growth Management concepts. - Experience with Agile delivery methodologies. - Experience supporting business development, solution demos, and proposal creation. - PMP, Scrum, SAP, or related certifications are a plus. Skills & Competencies - TPM process expertise - Solution architecture mindset - Functional-technical translation capability - Client-facing communication skills - Executive presentation skills - Data integration understanding - Risk and issue management - Cross-functional leadership - Analytical problem solving - Strong collaboration and relationship management Education - Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or related field. - Master’s degree preferred but not required. Travel Requirements - Ability to travel based on client and project needs (estimated 20–50%). Ideal Candidate Profile The ideal candidate is a TPM implementation expert who understands both the business processes and technical ecosystem required to successfully deliver complex Visualfabriq implementations within CPG organizations. This person is comfortable engaging with executives, business users, architects, and technical teams while driving delivery excellence and client satisfaction.
GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Role Description GovCIO is currently hiring for VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote/Part-Time), to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET. - Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB). - Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx. - Support VistA KIDS components and interfaces and maintain system integrations with dependent applications. - Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long-term fixes. - Create and maintain documentation including troubleshooting guides. - Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions. - Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices. Qualifications - Bachelor's with 15 years (or commensurate experience). Requirements - Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows. - Hands-on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation. - Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems. - Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks. - Familiarity with AMPL-GUI communication workflows. - Experience with federal security policies, and PHI handling requirements. - Ability to interpret logs and message payloads in Vista pharmacy-related technologies. - Understanding information security policies and best practices for safeguarding systems and data. - Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings. - Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements. - Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently. - Ability to obtain and maintain a Suitability/Public Trust clearance. Preferred Skills and Experience - Hands-on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems). Posted Salary Range USD $65.00 - USD $70.00 /Hr.
Role Description As a SOP Technical Lead Assistant, you will provide frontline technical leadership, escalation support, and deployment oversight during cutovers and revisit activities. You will ensure technicians receive timely assistance and guidance throughout the deployment process, maintaining quality and compliance. What We Need: - Provide active technical leadership and real-time support during cutovers and revisit activities. - Manage escalation, troubleshooting coordination, technician oversight, and stakeholder communication. - Ensure deployment quality and compliance by reviewing technician deliverables and verifying required documentation and submissions. - Approve technician site release and coordinate follow-up actions or revisits when necessary. A Typical Day Looks Like: - Review deployment schedules, technician assignments, and communicate coverage details for active cutovers and revisits. - Serve as the primary escalation point by supporting technicians, coordinating troubleshooting, and managing bridge communications during deployments. - Monitor technician check-ins, track deployment progress, address delays or issues, and provide stakeholder updates. - Verify deployment completion by reviewing photos, JotForm submissions, Fluix reports, and ensuring all release criteria are met before approving technicians to leave site. - Conduct next-business-day follow-ups by reviewing reports, resolving outstanding issues, and coordinating revisits when required. How You’ll Be Measured: - Timely communication and responsiveness to technician escalations, deployment issues, and stakeholder updates during active cutovers and revisits. - Effective coordination and troubleshooting support that minimize deployment delays, unresolved issues, and repeat revisits. - Accurate monitoring of technician check-ins, deployment progress, scheduling changes, and site release approvals. Qualifications - Prior experience in technical support, field operations, IT deployment, or similar technical coordination roles. - Proven ability to manage escalations, coordinate multiple stakeholders, and support time-sensitive operational environments. - Familiarity with deployment tools and workflows such as JotForm, Fluix, ticketing systems, and field service reporting processes. - Strong background in troubleshooting hardware, software, or network-related issues in field or store environments. - Demonstrated experience in leadership or shift/coverage-based support roles with responsibility for execution oversight and quality control. Requirements - Maintain the on-call/coverage schedule and communicate coverage details to the deployment team. - Serve as initial escalation point for technicians and coordinate troubleshooting via chat, phone, or bridge. - Establish and manage the command center bridge when multiple stores/teams are active. - Track technician check-ins, address delays or no-shows, and ensure timely communications to stakeholders (team and store manager). - Authorize technician release from site only after completion criteria are met and required submissions are received. - Perform next-business-day review of reports, photos, and comments; initiate issue resolution and schedule revisits as required. - Verify compliance with required tools/forms (e.g., JotForm and Fluix, where applicable). Desired Character & Culture Traits - Collaborate: Works closely with technicians, stakeholders, and support teams to ensure smooth deployment through clear communication and shared accountability. - Inspire: Demonstrates calm leadership, reliability, and professionalism that builds confidence and trust across field teams and stakeholders. - Innovation: Proactively identifies process improvements, smarter troubleshooting approaches, and more efficient ways to manage cutovers and escalations. - Impact: Consistently drives successful deployment outcomes, reduces issues and revisits, and ensures high-quality execution across all cutovers and revisits.
We will never settle for the world that’s been built, but relentlessly drive it forward. #BetterNeverSettles
Role Description As a Connected Buildings Technical Lead, you’ll play a central role in protecting that mission by owning the systems, workflows, and technical decisions that keep our Connected Buildings platform stable, secure, and effective. This role is ideal for a technically strong operator who enjoys owning live building systems, building practical automation, collaborating across teams, and translating complex technical work into measurable operational impact for a critical healthcare client. Your Impact - System reliability and secure access: Maintain stable, well-managed Niagara BMS and Skyspark environments that support uninterrupted operations. - Mission-critical building performance: Adapt systems, alarms, graphics, and analytics configurations to meet changing business and operational needs. - Operational insight and smarter workflows: Build automation and quantitative tools that help the team measure impact, reduce manual effort, and improve decision-making. - Cross-functional alignment: Serve as a trusted liaison with the client’s technology department to ensure that technical priorities, dependencies, and risks are handled early. What You’ll Do - Own Core Connected Buildings Platforms: Independently manage the day-to-day health, stability, and administration of Niagara BMS and Skyspark environments. - Adapt Systems to Evolving Business Needs: Modify BMS stations, graphics, alarms, and Skyspark configurations to support changing operational requirements. - Build Automation That Improves Team Throughput: Build, use, and improve Copilot agents and related workflows to automate the exporting, organizing, and digesting of BMS and analytics data. - Measure and Demonstrate Impact: Build quantitative tools and reporting approaches that measure the impact of building performance improvements implemented by the team. - Serve as a Technical Bridge With the Client: Act as the team liaison with the client’s technology department, coordinating requirements, dependencies, access needs, and technical priorities. - Troubleshoot and Strengthen Operations: Troubleshoot issues across building systems and analytics workflows with a focus on restoring service quickly and preventing recurrence. - Lead Continuous Improvement: Support continuous improvement of Connected Buildings workflows, automation, analytics practices, and platform governance. What Makes This Role Unique - You are not just maintaining systems—you are protecting mission-critical healthcare operations. - Your work helps ensure that building systems, analytics, and automation support safe, reliable, and secure environments. - You bridge the gap between hands-on technical ownership, measurable operational impact, and client-facing coordination. Qualifications - Hands-on experience with Niagara BMS, Skyspark Analytics, and live production building systems. - Ability to maintain uptime, secure access, and operational reliability across critical technical environments. - Experience modifying BMS stations, graphics, alarms, and analytics configurations to support changing business needs. - Experience building automation workflows and using AI tools, including Copilot agents, to improve efficiency. - Ability to build quantitative tools, reporting, and analytical methods that measure operational or building performance improvements including around energy savings. - Experience working directly with client or enterprise technology stakeholders to coordinate requirements, dependencies, or access. - Strong troubleshooting and problem-solving skills across building systems and analytics platforms. - Highly self-directed ownership and comfort working in a mostly remote environment without continuous supervision - occasional travel may be required. - Strong prioritization, judgment, and communication skills in settings with competing technical and operational demands. - A mindset oriented toward reliability, accountability, continuous improvement, and mission impact. - Experience with energy calculations strongly preferred. Benefits - Health, vision, and dental insurance. - Flexible spending accounts. - Health savings accounts. - Retirement savings plans. - Life and disability insurance programs. - Paid and unpaid time away from work. - Competitive pay based on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
Role Description The Technical Service Supervisor works remotely in the field and is responsible for the direct supervision of Field Service employees (FSEs) who deliver a variety of service activities for contract, warranty, and time & material to customers. This position reports to the Regional Manager and supports the Region Manager and Team Leaders to implement the company’s practices in safety, quality, cost, delivery, and morale (SQCDM). The Supervisor actively leads and collaborates where KPIs are reviewed, problems/obstacles are identified, and corrective action plans are developed and implemented to achieve agreed upon targets. - Coordinate and manage employee work schedules to meet service delivery targets - Ensure compliance with company HR policies and demonstrate proficiency in timekeeping and People Enterprise systems - Provide real-time virtual escalation support to Field Service Engineers (FSEs) using remote tools - Deliver consistent coaching and performance feedback through the ACE system to engage, develop, and motivate employees - Foster individual and team development while attracting, retaining, and growing top talent - Manage staffing activities including requisition creation, interviewing, hiring recommendations, evaluations, and disciplinary actions - Monitor and improve KPI dashboards and FSE work queues, demonstrating expertise in service dispatching - Conduct ride-alongs with regional FSEs and provide feedback on territory and inventory management best practices - Track and ensure timely completion of required training for all FSEs - Lead or support regional Field Corrective Actions and contribute to vendor management as needed - Analyze customer service history data to support commercial and service team initiatives - Oversee regional onboarding, initial training, and procurement of tools and resources necessary for FSE success - Promote adherence to the company’s Quality Management System and recommend improvements while ensuring team compliance - Demonstrate leadership behaviors that support a flexible and engaging work environment aligned with the company’s goal of being a best place to work - Apply Lean principles and tools to drive continuous improvement across team processes and responsibilities - Lead technical reviews, investigations, and process improvement projects to enhance service quality and operational performance - Comply with all environmental, health, and safety policies, SOPs, and equipment requirements, including department-specific standards - Exemplify Vantive’s cultural values of Care, Own it, Trust, and Innovate in all supervisory actions - Perform additional responsibilities. Qualifications - Proven ability to resolve complex customer issues with professionalism and efficiency - Strong interpersonal and communication skills with the ability to influence, collaborate, and build relationships across teams and organizational levels - Demonstrated ability to foster teamwork and cross-functional collaboration, adapt to changing service environments, and apply effective problem-solving skills in dynamic situations - Effective under pressure, with the ability to respond quickly to customer needs and meet tight deadlines when required - Strong analytical skills, including the ability to assess problems, troubleshoot effectively, and interpret statistical data, charts, and tables - Skilled in presenting information clearly to groups and senior management, and responding to detailed inquiries - Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Visio, and Project - Familiarity with business intelligence tools such as Tableau and Power BI - Experience in biomedical engineering practices including installation, preventive maintenance, calibration, and repair of electromechanical and digital medical devices - Ability to diagnose and replace defective parts, perform mechanical adjustments, and ensure compliance with safety and regulatory standards - Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required - Valid driver’s license required - Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate Requirements - Associate’s degree required; Bachelor’s degree preferred - 5+ years of relevant experience required - 5+ years of formal supervisory experience preferred - Internal candidates may also qualify with the following: - Associate’s degree and 2+ years of experience at Vantive - Demonstrated leadership in the field, including: - Leading projects or initiatives without formal authority - Mentoring or training peers - Acting as a go-to resource for team coordination or problem-solving - Supporting team development, engagement, or performance feedback - Participation in cross-functional collaboration or transformation efforts - Strong alignment with Vantive’s culture levers: Care, Trust, Own It, and Innovate Benefits - Comprehensive compensation and benefits packages for eligible roles - Health and well-being benefits including medical, dental, and vision coverage that start on day one - Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance - Financial and retirement benefits including the Aon Pooled Employer Plan (“Aon PEP”) and Vantive’s 401(k) retirement savings plan - Flexible Spending Accounts and educational assistance programs - Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave - Additional benefits including commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits
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