Navitas Business Consulting, Inc.

• Administer and maintain ServiceNow platform environments, ensuring peak performance and system integrity. • Perform regular platform upgrades, patching, and health assessments; generate and present reports to stakeholders. • Configure and support ServiceNow applications, including Service Catalog, Employee Center, Knowledge Base, Now Mobile, SPM, and Change Management. • Manage user roles, access, and permissions. • Handle platform cases, changes, requests, and escalations. • Develop and maintain update sets, scripts (Business Rules, Script Includes, Client Scripts, UI Policies), and Service Catalog items. • Create and manage workflows, dashboards, reports, SLAs, and integrations with third-party systems. • Support cloning processes, skipped record remediation, rollback planning, and upgrade validation testing. • Develop and maintain Service Portal components and mobile interfaces. • Collaborate with stakeholders to optimize business processes and user experiences. • Lead technical planning, estimation, and documentation efforts on ServiceNow projects. • Provide post-deployment support and continuous improvement. • Conduct knowledge transfers and create SOPs, KB articles, and other technical documentation. • Ensure compliance with security policies and regulatory requirements.

• The Application Developer is responsible for building, securing, and maintaining enterprise applications within a DevSecOps environment • Design, develop, and maintain applications within a DevSecOps pipeline, ensuring security and automation are embedded throughout the lifecycle • Build backend services and APIs using Java with Spring Boot, applying best practices for performance, modularity, and maintainability • Deploy and manage applications on WildFly and JBoss application servers • Work with AWS compute and storage services (EC2, S3) to build scalable, resilient cloud‑based solutions • Develop data processing scripts and automation using Python, leveraging frameworks such as Pandas and NumPy • Use Git for version control and JIRA for work tracking and agile collaboration • Write complex SQL queries and manage relational databases such as PostgreSQL and MySQL • Apply foundational networking knowledge (TCP/IP, subnets, firewalls, protocols) to support application connectivity and troubleshooting • Review and remediate findings from Burp Suite and OWASP security assessments, ensuring applications meet security standards • Communicate clearly with technical and non‑technical stakeholders, providing documentation, updates, and recommendations • Collaborate across teams, contributing to a culture of shared ownership and continuous improvement

• Design and build modern, accessible, and secure user interfaces within a DevSecOps environment. • Develop responsive, high-quality React-based UI applications using React.js, HTML5, and Bootstrap. • Implement Section 508–compliant front-end code to ensure accessibility for all users. • Collaborate within a DevSecOps environment, integrating UI components into secure, automated pipelines. • Use Git for version control and JIRA for agile task management and team coordination. • Maintain a detail-oriented approach to UI development, code quality, and user experience.