Role Description GovCIO is currently hiring for VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote/Part-Time), to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET. - Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB). - Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx. - Support VistA KIDS components and interfaces and maintain system integrations with dependent applications. - Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long-term fixes. - Create and maintain documentation including troubleshooting guides. - Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions. - Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices. Qualifications - Bachelor's with 15 years (or commensurate experience). Requirements - Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows. - Hands-on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation. - Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems. - Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks. - Familiarity with AMPL-GUI communication workflows. - Experience with federal security policies, and PHI handling requirements. - Ability to interpret logs and message payloads in Vista pharmacy-related technologies. - Understanding information security policies and best practices for safeguarding systems and data. - Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings. - Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements. - Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently. - Ability to obtain and maintain a Suitability/Public Trust clearance. Preferred Skills and Experience - Hands-on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems). Posted Salary Range USD $65.00 - USD $70.00 /Hr.

Role Description As a SOP Technical Lead Assistant, you will provide frontline technical leadership, escalation support, and deployment oversight during cutovers and revisit activities. You will ensure technicians receive timely assistance and guidance throughout the deployment process, maintaining quality and compliance. What We Need: - Provide active technical leadership and real-time support during cutovers and revisit activities. - Manage escalation, troubleshooting coordination, technician oversight, and stakeholder communication. - Ensure deployment quality and compliance by reviewing technician deliverables and verifying required documentation and submissions. - Approve technician site release and coordinate follow-up actions or revisits when necessary. A Typical Day Looks Like: - Review deployment schedules, technician assignments, and communicate coverage details for active cutovers and revisits. - Serve as the primary escalation point by supporting technicians, coordinating troubleshooting, and managing bridge communications during deployments. - Monitor technician check-ins, track deployment progress, address delays or issues, and provide stakeholder updates. - Verify deployment completion by reviewing photos, JotForm submissions, Fluix reports, and ensuring all release criteria are met before approving technicians to leave site. - Conduct next-business-day follow-ups by reviewing reports, resolving outstanding issues, and coordinating revisits when required. How You’ll Be Measured: - Timely communication and responsiveness to technician escalations, deployment issues, and stakeholder updates during active cutovers and revisits. - Effective coordination and troubleshooting support that minimize deployment delays, unresolved issues, and repeat revisits. - Accurate monitoring of technician check-ins, deployment progress, scheduling changes, and site release approvals. Qualifications - Prior experience in technical support, field operations, IT deployment, or similar technical coordination roles. - Proven ability to manage escalations, coordinate multiple stakeholders, and support time-sensitive operational environments. - Familiarity with deployment tools and workflows such as JotForm, Fluix, ticketing systems, and field service reporting processes. - Strong background in troubleshooting hardware, software, or network-related issues in field or store environments. - Demonstrated experience in leadership or shift/coverage-based support roles with responsibility for execution oversight and quality control. Requirements - Maintain the on-call/coverage schedule and communicate coverage details to the deployment team. - Serve as initial escalation point for technicians and coordinate troubleshooting via chat, phone, or bridge. - Establish and manage the command center bridge when multiple stores/teams are active. - Track technician check-ins, address delays or no-shows, and ensure timely communications to stakeholders (team and store manager). - Authorize technician release from site only after completion criteria are met and required submissions are received. - Perform next-business-day review of reports, photos, and comments; initiate issue resolution and schedule revisits as required. - Verify compliance with required tools/forms (e.g., JotForm and Fluix, where applicable). Desired Character & Culture Traits - Collaborate: Works closely with technicians, stakeholders, and support teams to ensure smooth deployment through clear communication and shared accountability. - Inspire: Demonstrates calm leadership, reliability, and professionalism that builds confidence and trust across field teams and stakeholders. - Innovation: Proactively identifies process improvements, smarter troubleshooting approaches, and more efficient ways to manage cutovers and escalations. - Impact: Consistently drives successful deployment outcomes, reduces issues and revisits, and ensures high-quality execution across all cutovers and revisits.

• Develop and refine content across Swan's documentation ecosystem • Write and maintain content in a docs-as-code workflow • Independently write content for features • Use AI tools to improve workflow efficiency • Work closely with cross-functional teams

Role Description As a Connected Buildings Technical Lead, you’ll play a central role in protecting that mission by owning the systems, workflows, and technical decisions that keep our Connected Buildings platform stable, secure, and effective. This role is ideal for a technically strong operator who enjoys owning live building systems, building practical automation, collaborating across teams, and translating complex technical work into measurable operational impact for a critical healthcare client. Your Impact - System reliability and secure access: Maintain stable, well-managed Niagara BMS and Skyspark environments that support uninterrupted operations. - Mission-critical building performance: Adapt systems, alarms, graphics, and analytics configurations to meet changing business and operational needs. - Operational insight and smarter workflows: Build automation and quantitative tools that help the team measure impact, reduce manual effort, and improve decision-making. - Cross-functional alignment: Serve as a trusted liaison with the client’s technology department to ensure that technical priorities, dependencies, and risks are handled early. What You’ll Do - Own Core Connected Buildings Platforms: Independently manage the day-to-day health, stability, and administration of Niagara BMS and Skyspark environments. - Adapt Systems to Evolving Business Needs: Modify BMS stations, graphics, alarms, and Skyspark configurations to support changing operational requirements. - Build Automation That Improves Team Throughput: Build, use, and improve Copilot agents and related workflows to automate the exporting, organizing, and digesting of BMS and analytics data. - Measure and Demonstrate Impact: Build quantitative tools and reporting approaches that measure the impact of building performance improvements implemented by the team. - Serve as a Technical Bridge With the Client: Act as the team liaison with the client’s technology department, coordinating requirements, dependencies, access needs, and technical priorities. - Troubleshoot and Strengthen Operations: Troubleshoot issues across building systems and analytics workflows with a focus on restoring service quickly and preventing recurrence. - Lead Continuous Improvement: Support continuous improvement of Connected Buildings workflows, automation, analytics practices, and platform governance. What Makes This Role Unique - You are not just maintaining systems—you are protecting mission-critical healthcare operations. - Your work helps ensure that building systems, analytics, and automation support safe, reliable, and secure environments. - You bridge the gap between hands-on technical ownership, measurable operational impact, and client-facing coordination. Qualifications - Hands-on experience with Niagara BMS, Skyspark Analytics, and live production building systems. - Ability to maintain uptime, secure access, and operational reliability across critical technical environments. - Experience modifying BMS stations, graphics, alarms, and analytics configurations to support changing business needs. - Experience building automation workflows and using AI tools, including Copilot agents, to improve efficiency. - Ability to build quantitative tools, reporting, and analytical methods that measure operational or building performance improvements including around energy savings. - Experience working directly with client or enterprise technology stakeholders to coordinate requirements, dependencies, or access. - Strong troubleshooting and problem-solving skills across building systems and analytics platforms. - Highly self-directed ownership and comfort working in a mostly remote environment without continuous supervision - occasional travel may be required. - Strong prioritization, judgment, and communication skills in settings with competing technical and operational demands. - A mindset oriented toward reliability, accountability, continuous improvement, and mission impact. - Experience with energy calculations strongly preferred. Benefits - Health, vision, and dental insurance. - Flexible spending accounts. - Health savings accounts. - Retirement savings plans. - Life and disability insurance programs. - Paid and unpaid time away from work. - Competitive pay based on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.