DSV

Role Description Responsible for the design, development and implementation of EDI solutions within the region. Works closely with clients to analyze and document client requirements and develop and implement best practice, consistent, standardized EDI solutions. - Designs EDI solutions for clients based on local and regional requirements - Provides regularly scheduled project updates to managers and clients - Manages overall project - Works closely with business and clients to define and document client requirements - Translates the requirements into IT solutions ensuring they are consistent with business requirements and government regulations - Coordinates between the business and development organizations at the project level - Implements the project - Performs functional testing - Provides support to the global integration team for global projects - Obtains sign-off from the business and the client on the delivered solutions - Works closely with project managers throughout the project - Works both independently and in teams when designing solutions - Works closely with the development group in the design and implementation of a solution - Builds and maintains relationships with the sales organization and clients to understand and anticipate customer needs for specific projects - Works with sales team to provide responses to RFPs/RFQs - Provides support to development group around changes to the solution Qualifications - At least 2 years experience developing and implementing EDI solutions - English language fluency Requirements - Advanced knowledge of EDI solutions + standards - Advanced knowledge of Business to Business tools - Basic knowledge of DSV systems - Tactical and Strategic Planning - Data Modeling and Mapping - Information System Design - IT Compliance - Software Engineering and Support - Application/Infrastructure Lifecycle - IT Governance - Solutions Architecture - Systems Analysis Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Company Description DSV - Global transport and logistics - Founded in 1976 by ten independent hauliers in Denmark - World's 3rd largest supplier of global solutions within transport and logistics - Operates in more than 80 countries - Focuses on transporting, storing, packaging, re-packaging, processing and clearing all types of goods - Committed to ensuring a steady supply of goods to production lines, outlets, stores, and consumers globally

Role Description The primary function of the Operations, Pharma Specialist is to process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines or ocean carriers and truckers is required. Key Duties and Responsibilities - Daily management and coordination of shipments. - Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments. - Establish and coordinate schedules with carriers and tender/dispatch shipments. - Create/prepare shipping documents as required. - Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments. - Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy. - Track and trace all shipments. - Prepare and publish reports, as required. - Proactively identify problems and swiftly implement the appropriate solutions. - Regular communication with customers on shipment updates, issues and resolution. - Confirm rates and service levels with carriers. - Responsible for reconciling payables and vendor invoice approvals. - Prepare quotes for clients and other network offices/agents. - Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery. - Perform lane analysis to determine most appropriate mode of transport within customer requirements. - Investigating non-conformities and working with Quality teams to develop corrective actions. - Ensure all DSV KPIs met throughout the movement of the shipment. Quality, Health & Safety - Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location. - Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. - Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. Qualifications - A minimum of three years international transportation industry experience or education in supply chain logistics, international transportation, or a related field of study. - CIFFA certificate, an asset. - Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset. - Authorized Cargo Representative (ACR) designated status, an asset. Skills and Competencies - Good command, both verbal and written, English skills. - Ability to create collaborative engagements and active listening. - Service oriented and able to resolve customer grievances. - Strong interpersonal skills, building professional relationships internally and externally. - Strong problem-solving skills and analytical skills. - Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results. - Both a team builder and a team-player. - Excellent organizational and time management skills. Language and Computer Skills - English is the principal language for this position, additional languages may be required in other locations. - Ability to communicate effectively in a diverse multicultural environment. - Microsoft Office suite. - CargoWise experience, an asset. Physical Demands - Prolonged periods sitting and standing at a desk and working on a computer. - Regular working hours apply for this position, at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Role Description The Director of Network Security Operations will lead the strategy, governance, implementation, and operational sustainment of physical and operational security programs across DSV’s North American Contract Logistics network, High Tech 2 vertical. This role is responsible for ensuring facilities, infrastructure, systems, and operational practices comply with enterprise and customer security standards — particularly for high-security warehousing environments supporting critical infrastructure, sensitive inventory, and restricted operational zones. The leader will drive a scalable and audit-ready security operating model across a geographically dispersed logistics network while partnering closely with operations, engineering, IT, facilities, customer security teams, and third-party security providers. The role requires strong leadership through influence across highly matrixed stakeholder groups. Key Responsibilities - Security Operations & Governance - Develop and maintain security governance programs aligned to customer and enterprise security requirements - Ensure operational compliance with: - Zone-based access control methodologies - Critical component handling protocols - Chain-of-custody standards - Security incident management procedures - Physical infrastructure protection requirements - Establish scalable security standards across site-types, supporting varying operational risk profiles - Security Systems & Infrastructure - Lead strategy and operational oversight for: - Access control systems - CCTV/video surveillance infrastructure - Intrusion detection systems - Alarm monitoring - Security command center operations - Ensure security systems meet operational and compliance standards for: - Video retention - DORI coverage requirements - Environmental monitoring - UPS and generator-backed resiliency - Network segregation requirements - Partner with IT and engineering teams to ensure secure deployment and sustainment of: - Security hardware - Approved device standards - Integrated monitoring solutions - Access management systems - Oversee security vendor relationships, system integrators, and guard force providers - Incident Response & Risk Management - Lead development and execution of network-wide: - Security incident response plans - Escalation procedures - Business continuity support protocols - Emergency response coordination - Ensure all incidents involving restricted areas, critical components, or infrastructure are investigated, documented, and resolved in accordance with defined protocols - Establish risk assessment and audit programs supporting: - Quarterly physical security assessments - Security system testing - Compliance reviews - Corrective action management - Lead root cause analysis and mitigation planning for security vulnerabilities or operational gaps - Operational Partnership & Stakeholder Management - Drive accountability across operational partners with and without direct authority - Partner closely with: - Site Operations Leadership - IT & Infrastructure teams - Engineering & Facilities - Customer security organizations - Legal, HR, and Compliance teams - Support customer audits, compliance reviews, and security program presentations - Continuous Improvement & Program Development - Establish KPIs and scorecards for: - Security compliance - Incident trends - Access management - Audit performance - Security system uptime - Drive continuous improvement initiatives focused on: - Risk reduction - Process standardization - Security automation - Operational scalability - Develop long-term security roadmap supporting business growth, customer requirements, and evolving threat landscapes Qualifications - 10–15+ years in physical security, security operations, supply chain security, or critical infrastructure protection - 5+ years leading enterprise or multi-site security operations programs - Experience supporting: - High-security warehousing environments - Critical infrastructure operations - Data center or technology supply chain security - Regulated or highly controlled operational environments - Proven experience implementing and sustaining: - Zone-based security frameworks - Access control governance - CCTV and surveillance programs - Security incident management processes - Experience driving compliance within matrixed operational organizations - Strong executive presence and stakeholder management capability - Ability to drive operational compliance through both influence and direct ownership - Excellent crisis management and decision-making capability - Strong analytical and risk-based problem-solving skills - Ability to balance operational efficiency with stringent security requirements Technical & Functional Skills - Strong understanding of: - Physical access control systems - CCTV/video surveillance platforms - Security Operations Center (SOC) environments - Alarm monitoring systems - Critical infrastructure protection - Experience with: - Badge access systems - Dual-authentication security controls - Chain-of-custody processes - Security audit and compliance programs - Incident response management - Familiarity with: - WMS and warehouse operational environments - Network/server room security controls - UPS and environmental monitoring systems - Security system resiliency standards - Advanced proficiency in: - Excel - Power BI/Tableau - Security reporting and incident management platforms Travel - Expected 20-30% travel Compensation For this position, the expected base pay range is $160,783.00 – $200,979.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Company Description DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Role Description The Director of High-Velocity Launch Operations will lead the strategy, execution, and continuous evolution of DSV’s North American Contract Logistics (HT2), high velocity launch offering. This role is responsible for delivering rapidly deployable, scalable launch solutions, supporting new customer implementations, startup facilities, expansions, and major operational transformations across the network. This leader will oversee both centralized project management functions and field-based launch execution teams, ensuring launches are operationally successful, financially sustainable, and aligned with customer expectations. Success in this role requires the ability to drive results across a highly matrixed environment involving operations, engineering, finance, IT, commercial teams, customers, and external partners. Key Responsibilities - Leadership & Cross-Functional Influence - Lead a team of regionally dispersed Launch Leads as well as Away Team resources. - Build organizational capability in rapid launch execution, project governance, and startup stabilization. Specializing in short lead-time launches. - Influence operational stakeholders and external partners without direct authority. - Partner closely with: - Operations Leadership - Global solutions, implementations, and engineering teams - IT/WMS implementation teams - Finance - Commercial and customer-facing teams - Customers - Launch Strategy & Solution Development - Design, implement, and continuously improve DSV’s high-velocity launch operating model for new customer implementations and facility startups. - Develop scalable launch frameworks, playbooks, governance models, and standardized deployment methodologies in support of rapid deployments. - Establish repeatable launch processes that balance: - Speed-to-operational readiness - Financial forecasting & performance - Operational stability - Customer experience - Partner with commercial and solutions engineering teams during pre-sale and implementation phases to ensure operational readiness, financial planning, and execution alignment. - Financial Performance & Launch Sustainability - Own launch-related financial performance and sustainability metrics, including: - EBIT performance - ROIC achievement - Startup expense forecasting & management - Labor ramp efficiency - Launch budget adherence - Establish financial governance and tracking mechanisms for pre- and post-launch activities. - Identify and mitigate risks related to startup costs, implementation overruns, and operational instability. - Partner with finance and operations leadership to ensure launches transition successfully into steady-state operations. - Program & Project Execution - Lead both: - Virtual launch support functions (project/program management) - Physical launch execution teams supporting onsite startup activities - Oversee end-to-end launch execution across: - Facility startups - Customer transitions - Expansions and retrofits - Ensure launches are delivered on-time, within budget, and aligned to operational KPIs and customer SLAs. - Drive escalation management and executive-level issue resolution during critical launch phases. - Change Management & Scope Governance - Design and maintain structured change management methodologies supporting: - Customer scope changes - Operational requirement changes - Implementation modifications - Establish governance processes for: - Change requests - Financial impact assessments - Timeline adjustments - Resource allocation - Ensure cross-functional alignment and communication throughout implementation lifecycle changes. - Partner closely with customer stakeholders to manage expectations and execution risk. - Continuous Improvement & Operational Excellence - Drive continuous improvement initiatives focused on: - Launch velocity - Startup quality - Cost control - Customer onboarding experience - Develop KPI scorecards and post-launch review processes to capture lessons learned and improve future implementations. - Establish launch readiness and stabilization metrics across the network. Qualifications - Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred) - 10–15+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred) - 5+ years leading large-scale customer implementations, facility startups, or launch operations within a 3PL or distribution environment - Exceptional stakeholder management and executive communication skills - Ability to lead through ambiguity and high-pressure launch environments - Strong change management and organizational influence capability - Strategic thinker with operational execution discipline - Experience in customer-facing roles Requirements - Experience with project management platforms (Smartsheet, MS Project, Jira, etc.) - Advanced Excel (modeling, large dataset manipulation) skills - Working experience in Business Intelligence tools (Power BI, Tableau, Looker, etc.) - Strong familiarity with WMS platforms - Experience with SQL, data modeling, and data visualization best practices - Strong understanding of: - Contract logistics operations - Distribution startup processes - Customer onboarding and implementation lifecycle management - Expected 20-40% travel Benefits - For this position, the expected base pay range is $160,783.00 – $200,979.00 Annual. - Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Role Description The Director of Operations Analytics will lead the development and execution of a best-in-class analytics function supporting DSV’s North American Contract Logistics network. This role is responsible for transforming operational data into actionable insights that drive performance, scalability, and continuous improvement across a multi-site 3PL network. This leader will manage a team of business analysts and influence a broad set of cross-functional stakeholders, including site leadership, regional operations, engineering, and account management teams. Key Responsibilities - Leadership & Organizational Impact - Lead, mentor, and develop a team of business analysts (direct reports). - Influence analytics adoption across site-level and regional operations leadership. - Serve as a strategic partner to operations, engineering, and commercial leadership to drive data-informed decision making. - Establish governance, prioritization, and standardization of analytics across the network. - Reporting, Analytics & Scorecarding - Design, develop, and maintain actionable reporting suites and key performance indicator (KPI) scorecards for: - Site-level operational performance (productivity, service, cost). - Customer/account-level reporting (SLAs, KPIs, contractual metrics). - Ensure reporting is standardized, scalable, and aligned with executive-level visibility. - Translate complex data into clear insights and recommendations for Operations leadership, solutions design stakeholders, as well as customer-facing stakeholders. - Labor & Capacity Planning - Establish and continuously improve labor planning methodologies, including: - Volume forecasting and workload modeling, collaborating with external customers/partners as well as developing and utilizing homegrown forecasting methods. - Staffing plans (direct/indirect labor). - Productivity benchmarking and engineered labor standards. - Develop tools and frameworks to support capacity planning across a multi-node distribution network. - Partner with operations and engineering to optimize throughput, utilization, and cost. - Continuous Improvement (CI) & Network Optimization - Lead a network-wide continuous improvement program, leveraging data to identify and prioritize opportunities. - Drive initiatives across: - Productivity improvement. - Cost reduction. - Service enhancement. - Solutions design support. - Implement structured CI methodologies (SMART, Lean, Six Sigma, Kaizen) supported by necessary analytics tools and resources. - Track and report realized benefits from CI initiatives. - Technology & Data Enablement - Partner with IT and engineering to enhance data infrastructure and analytics capabilities. - Drive adoption of BI tools and self-service analytics across the organization. - Ensure alignment between WMS and various other systems, and reporting outputs. Qualifications - Bachelor’s degree in International, Supply Chain, Logistics, Business, or related field (preferred). - 10–15+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred). - 5+ years leading analytics or business intelligence teams, or relevant functional teams. - Experience in large-scale, multi-site distribution or contract logistics environments. - Proven track record building analytics functions and influencing operations leadership. - Experience in customer-facing roles. Requirements - Advanced Excel (modeling, large dataset manipulation). - Working experience in Business Intelligence tools (Power BI, Tableau, Looker, etc.). - Strong familiarity with WMS platforms. - Experience with SQL, data modeling, and data visualization best practices. - Knowledge of labor management systems (LMS) and engineered labor standards. - Understanding of supply chain KPIs and 3PL cost-to-serve models. Benefits - For this position, the expected base pay range is $160,783.20 – $200,979.00. - Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Role Description The Carrier Sales Representative plays a key role within the Road US brokerage team, responsible for sourcing, securing, and managing carrier capacity to support DSV’s freight operations. This position builds and maintains strong carrier partnerships to deliver superior service, competitive pricing, and reliable transportation solutions for our customers. The role involves daily carrier engagement, load coordination, rate negotiation, and proactive shipment tracking from pickup through final delivery to ensure accuracy, efficiency, and customer satisfaction. - Source, negotiate, and secure carriers and drivers to cover available freight in a cost-effective and service-focused manner. - Manage daily dispatch operations, ensuring accurate communication of shipment details to carriers. - Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers. - Collect and verify all carrier documentation for on-time shipment closeout and billing. - Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness. - Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed. - Assist with customer service and account management functions to ensure consistent communication and successful delivery performance. - Stay informed on current market conditions, rate trends, and seasonal fluctuations to ensure competitive pricing. - Generate new carrier leads and onboard qualified partners to expand DSV’s carrier network. - Proactively identify and resolve shipment or service issues, using sound judgment and effective problem-solving. - Perform additional duties and project work as assigned. Qualifications - High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred. - Minimum 1 year of experience in logistics, freight brokerage, or customer service (3+ years preferred). - Minimum 1 year of carrier sales experience with a focus on drayage (3+ years preferred). - Strong understanding of transportation and drayage operations, including carrier regulations and best practices. - Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint); advanced Excel skills preferred. - Experience using Transportation Management Systems (TMS). - Strong negotiation, persuasion, and relationship-building abilities. - Excellent verbal and written communication skills; bilingual (English/Spanish) a plus. - Analytical thinker with strong mathematical aptitude for pricing and rate analysis. - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. - Thrives under pressure and demonstrates a strong sense of urgency and accountability. - Positive, motivated, and team-oriented with the ability to work independently and collaboratively. - Professional phone presence and effective interpersonal communication skills. Physical Demands - Work is primarily sedentary and performed in an office or remote setting, requiring frequent use of a computer, phone, and other standard office equipment. - Some movement, such as standing, walking, or light lifting (up to 15 pounds), may be necessary to perform daily tasks or support on-site recruiting events. - The role may occasionally require travel to driver terminals, job fairs, or other recruiting locations, which could involve extended periods of standing or walking. - Hours may be extended or staggered to support multi-shift recruiting needs and to maintain communication with candidates across time zones. - While performing the duties of this job, the employee will regularly use their hands for typing and handling documents, as well as engage in frequent talking and listening. - Specific vision abilities required include close and distance vision and the ability to adjust focus. Work Environment - While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. - The noise level in the work environment is usually low to moderate. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation For this position, the expected base pay range is $47,000.00 – $64,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Company Description DSV - Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. - With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. - We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. - If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Role Description The Director, Applied AI – North America, leads the identification, development, and deployment of artificial intelligence capabilities across DSV Contract Logistics' North America shared business functions and core warehouse and distribution operations. This is a greenfield, builder role: the Director will personally architect and ship AI solutions — agents, fine-tuned models, and integrated workflows — that drive measurable improvements. The Director will establish the AI capability for North America from the ground up, set the standards and governance practices that protect the business, and represent North America in DSV's global AI governance forums. Essential Duties and Responsibilities - Identify, prioritize, and quantify high-value AI use cases across Operations, BCM, Engineering, Shared Services, P+O, and other functions; build the multi-year AI roadmap and align it to enterprise growth, savings, and transformation targets. - Personally design, build, and ship AI solutions, including LLM-based agents, fine-tuned models, retrieval pipelines, and intelligent automations integrated into the Microsoft 365 ecosystem, DSV’s WMS, TMS, and adjacent operational systems. - Establish and own the North America AI engineering practices, including model selection, evaluation, prompt and agent design standards, MLOps, observability, and cost control. - Define and operate the AI governance, risk, security, and responsible-AI framework for North America in alignment with DSV global policy; represent North America in DSV's global AI governance bodies. - Construct rigorous business cases for each AI investment with clear ROI, baseline measurement, and post-deployment value tracking; partner with Operations Finance to validate realized savings. - Translate business problems articulated by functional and operational leaders into well-scoped AI solutions; act as the primary internal consultant for AI feasibility, build-vs-buy, and vendor selection decisions. - Evaluate, pilot, and operationalize commercial AI capabilities embedded in the existing technology stack, including Microsoft 365 Copilot, Coupa AI, and AI features in WMS, TMS, and ERP platforms; negotiate value where appropriate. - Build and lead a small, high-performing team of AI builders over time; recruit, develop, retain, and motivate technical talent capable of operating in a complex matrix environment. - Establish KPIs and OKRs that track adoption, model performance, and realized business value; report progress to North America executive leadership and contribute to global AI reporting. - Partner closely with IT, Information Security, Legal, Privacy, P+O, and Finance to ensure deployments meet enterprise standards for data handling, access control, and regulatory compliance. - Develop and deliver targeted enablement to functional leaders and operators so AI tools are adopted, trusted, and used at scale. - Operate fluently across executive (C-Level) and operator (warehouse, procurement, real estate) audiences, modulating depth and language to fit. Qualifications - Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or an equivalent quantitative field is required. - Minimum 10 years of progressive professional experience, with a minimum of 5 years building and shipping production AI/ML systems and a minimum of 3 years in a senior or lead capacity within a matrixed enterprise. - Demonstrated track record of personally shipping AI solutions to production and quantifying realized business value. - Experience standing up an AI capability or function from a greenfield state is strongly preferred. Requirements - Strong, current proficiency in Python and modern AI/ML libraries (e.g., PyTorch, Hugging Face Transformers, scikit-learn). - Hands-on experience with leading LLM ecosystems (OpenAI, Anthropic, Azure AI Foundry); agent frameworks (e.g., LangGraph, AutoGen, MCP); retrieval architectures and vector databases. - Working knowledge of model fine-tuning, evaluation methodologies, and MLOps tooling. - Strong fluency in the Microsoft 365 ecosystem, including Copilot, Power Platform, Microsoft Fabric, and Azure AI services. - Familiarity with cloud platforms (Azure preferred), SQL, and modern data warehousing patterns. Other Skills - Ability to walk into an ambiguous business problem, understand it deeply, and propose pragmatic AI and non-AI solutions. - Demonstrated ability to balance executive-level strategic framing with hands-on technical delivery. - Excellent written, verbal, and visual/presentation communication skills, including the ability to brief senior executives and translate technical concepts for non-technical audiences. - Strong commercial instincts; ROI-oriented; able to kill ideas that do not pencil out. - Ability to influence and build trust across multiple levels and functions in a complex, matrixed global organization. - Comfortable operating with significant ambiguity and limited precedent; bias to action. - Sound judgment regarding AI risk, including data privacy, intellectual property, model reliability, and reputational exposure. - Capable of recruiting, mentoring, and developing technical talent. Preferred Qualifications - Master's or PhD in a quantitative field preferred. - Experience in third-party logistics, supply chain, transportation, or another complex multi-site operating environment is preferred but not required. - Experience integrating AI with enterprise platforms, WMS, TMS, or ERP systems. - Prior experience representing a business unit or region in enterprise-wide AI or technology governance. Physical Demands - Frequently – Sitting / Bending / Walking and Standing - Ability to Lift/Carry and Push/Pull 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation For this position, the expected base pay range is $175,000.00 – $250,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Role Description The Associate I, Operations Support, supports new business implementations and operational continuity across multiple sites. This position operates under the direct guidance of a Senior Team member, with more than 50% of oversight and mentorship provided to ensure success. - Partners with engineering to develop detailed process flows and layout plans. - Participates in performance improvement and crisis management support. - Attends operational reviews for RFPs and implementation tollgates. - Partners in hyper-care support for relocations, application migrations, and new launches. - Helps to manage UAT and volume stress testing. - Serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions. - Actively engages in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Qualifications - Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience). - 0 to 2 years of experience in operations, logistics, or program management. - Strong analytical and problem-solving skills with attention to detail. - Experience with process engineering, operational enablement, or system testing preferred. - Ability to manage multiple priorities across concurrent projects. - Familiarity with Lean, Six Sigma, or Kaizen methodologies is a plus. - Strong attention to detail accuracy. - Good organizational and personnel skills. - Good communication skills, written and oral. Requirements - Willing to work evenings and weekends as needed. - Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. - Proficient in Microsoft Office (Excel, Word, and PowerPoint). - Demonstrated proficiency in knowledge of applicable WMS systems. - Able to work flexible schedules, including nights and weekends, as required by the operation. - Must be able to lift, bend, stoop, reach, and climb. - Must be able to travel by plane and/or automobile. Benefits - Expected base pay range is $80,000.00 – $110,000.00 Annually. - Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location. - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Company Description DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. - Working at DSV means playing in a different league. - As a global leader in transport and logistics, we have been on an extraordinary journey of growth. - With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs. - At DSV, performance is in our DNA. - This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. - We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

Role Description Joining our team will grant you the opportunity to actively support the business development of our global Contract Logistics activities and operate within a highly international and strategically critical Aerospace & Defense network. This role will play a key part in accelerating DSV’s growth ambitions in the US Aerospace & Defense market, with a particular focus on expanding our footprint within the defense sector and strengthening strategic customer relationships across North America and globally. The successful candidate will work closely with the North American Commercial organizations, Global Account Directors, and regional leadership teams to drive strategic growth, develop a robust pipeline and position DSV as a trusted long-term logistics and supply chain partner for Aerospace & Defense customers. Purpose of the role - Identifying, securing, and commercially managing all new and growth business opportunities within the Aerospace & Defense vertical, with a primary focus on defense-related Contract Logistics opportunities globally and particularly within the United States market. Tasks - Drive the global Aerospace & Defense business development activities with strong emphasis on US defense growth. - Land new business and grow existing portfolio by actively approaching the market, building and managing relationships with key Aerospace & Defense customers, defense primes, OEMs, Tier suppliers, and government-related stakeholders. - Strengthen DSV’s position within the US defense ecosystem and increase strategic pipeline development across Contract Logistics and integrated supply chain solutions. - Coordinate and manage projects during tender and implementation phases on corporate, regional and country levels. - Support Global Account Directors with large, strategic CL opportunities and customer growth initiatives. - Translate the global Aerospace & Defense strategy into focused Business Development initiatives and executable growth plans. - Drive growth within prioritized Aerospace & Defense subverticals, particularly: - Defense & Military Supply Chains - Aerospace OEMs - MRO & Aftermarket Logistics - Secure & Controlled Logistics Services - High-value and mission-critical spare parts logistics - Define required and missing commercial products/services necessary to strengthen DSV’s Aerospace & Defense value proposition and market competitiveness. - Drive pipeline management based on opportunity size, conversion rates, strategic value, regions and customer prioritization. - Support the development of differentiated Aerospace & Defense capabilities including secure warehousing, export control compliance, inventory visibility, resilience solutions and mission-critical logistics concepts. - Represent DSV in relevant Aerospace & Defense industry forums, associations, trade events and customer engagements to strengthen market visibility and strategic positioning. Organisation - Report into Global Contract Logistics Vertical Market Team Aerospace & Defense. - Cooperate closely with the North American Commercial organizations, Aerospace & Defense leadership teams and Global Account Directors to drive strategic growth. - Act as key connector between regional sales teams, global account management, and solution design functions to ensure alignment on target accounts and growth priorities. - Support cross-functional collaboration between Contract Logistics, Air & Sea, Solutions Design, Security, Engineering, and Operations teams to deliver integrated customer solutions. Qualifications - Minimum Bachelor level degree in Logistics, Supply Chain, Business, Engineering, or related field. - 10+ years of experience within Aerospace & Defense and/or logistics business (Contract Logistics, Supply Chain Management, integrated logistics solutions). - Strong understanding of the US Aerospace & Defense market landscape, defense supply chains, and customer ecosystem. - 5+ years proven experience in senior customer-facing business development or account leadership roles managing strategic Aerospace & Defense accounts. - Strong network and relationship capabilities within Aerospace & Defense industry preferred, particularly within North America. - Experience working with complex RFQs/RFPs and large-scale strategic logistics opportunities. - Strong understanding of warehousing operations, supply chain resilience, inventory management, and future logistics trends within Aerospace & Defense. - Understanding of regulatory and compliance requirements relevant to Aerospace & Defense logistics (e.g. export controls, secure supply chains, quality expectations) preferred. - Experience and success in large-scale BD projects with demonstrated evidence of delivering strategic new business wins. - Excellent communication, negotiation, and executive presentation skills (written and verbal). - Ability to communicate effectively with all levels of the organization across different cultures and countries. - Ability to influence cross-functional teams in a complex global matrix organization. - Ability to travel frequently within the US and internationally. - Ability to set own agenda, work independently, and operate effectively in highly strategic and dynamic environments. - Fluent English language skills essential. Benefits - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Role Description The Senior Director of Engineering is responsible for managing, coaching, tracking, and reporting through their heads of department – CIP and Project Engineering a highly skilled team in which the departments are responsible for designing and implementing common Contract Logistics processes tied to new facility construction (greenfield), client migration (brownfield), and deployment of technology with continued efforts related to driving continuous performance improvement across all Contract Logistics facilities within geographic area of responsibility. It also includes indirect responsibilities to drive the organization's enterprise baseline of engineering in Canada and LATAM. The Senior Director is responsible for maintaining department budgets, financial and engineering metrics that will meet or exceed performance goals. In addition, this position is also responsible for direct, develop, and mentoring of the team to build engineering competency and grow talent within the organization. This person will have responsibility to support operations in order to meet budgeted operating profits and cost reduction objectives. This role also works with regional peers around the globe to ensure consistent best practices are deployed across the contract logistics network. Essential Duties and Responsibilities - Research/Analysis: - Keep informed and up to date on best-in-class tools and techniques needed for operational design. - Track all projects and provide communication and guidance to senior management team. - Determine and enlist resources required to support targeted changes in support of CI project including Engineering, WMS Developers, Operations, Safety, Security, Quality, etc. - Analyze workflow including inbound, put away, replenishment, picking, packing, shipping and VAS processes to ensure accuracy and ability to execute or identify opportunities for improvement. - Ensure all distribution system functionality is configured to optimize performance (e.g., WMS, LMS). - Analyze contractual commitments, customer specifications, design changes and other data to develop optimum solutions for operation. - Perform special research or technical studies critical to logistic support functions. - Perform cost/benefit tradeoff analysis and develop ROI business cases for recommended projects involving process, system, or technology change. - Develop logistics engineering strategies with the senior management team. - Participate in Quality Planning sessions “DQP” with new clients validating requirements, processes and ensure successful deployment of project. - Documentation/Reporting: - Document and communicate common processes for all distribution functions within scope of responsibility. - Review data and summarize expectations to address gaps with team or in operation. - Identify areas for improvement based on analysis of data, team feedback and observations. - Maintain repository of lessons learned from all projects in effort to continuously improve and avoid repeat of past mistakes. - Communication: - Communicate opportunities for improvement. - Help determine key metrics and provide recommendations to guide management. - Assist with developing/presenting training materials and classes for distribution processes. - Relationships: - Bring cross-functional teams together to collaborate on projects. - Support the labor management program, including methods and procedures, engineered labor standards. - Ensure alignment among all operations’ policies, procedures and ongoing improvement projects. - LEAN Operations: - Educate team in LEAN expanding knowledge base to support and maintain a CI culture. - Facilitate use of LEAN methodology in collaboration with our global team and recommend solutions. - Deploy statistical tools such as Pareto Charts, Histograms and Cause & Effect Diagrams. - Leverage Value Stream Map or Flow Diagram of process to identify critical to quality points. - Use of Failure Mode and Effects Analysis (FMEA) of the process being evaluated to quantify impact. - Maintain SME in proven industry methods and tools such as Six Sigma DMAIC, value-stream mapping, and 5S. - Work with leadership to drive continual improvement programs, Kaizen events, and workshops. - Set the standard for innovation within strategic and operational problem solving. - Apply traditional manufacturing-based concepts to a variety of material handling environments. - Ensure that all projects include a sustainability component and drive adherence within the organization. - Lead all LEAN efforts in an organized manner with steering team deployment and roadmap/critical path development. - Illustrate continual improvement successes in a case study before & after format that quantifies value. - Project Management: - Assist with developing and rolling out growth strategies and projects. - Determine feasibility of projects factoring costs, available space, schedule limitations, company goals, technical requirements and economic factors. - Develop and implement project activities plans and timelines, coordinate subcontractors, facility management and field service personnel, and resolve problems in area of logistics to ensure meeting of contractual commitments. - Other Duties: - Drive standard approach for the Americas – coordinating with Canadian and LATAM counterpart. - Perform other duties as required. - Backup to Head of BCM Americas as needed. - Conduct performance reviews of direct reports and manage company P&O systems as required. - Develop yearly budgets for department. - Compliance with the Internal Labor Regulations and P&O Procedures. - Compliance with Security, Safety and Hygiene Measures & Procedures. - Manage team to deliver high quality, on-time and within budget engineering scope for new business implementations, relocations, new property builds and facility closures / consolidations. - Manage team to deliver high quality CIP projects that meet committed annual cost savings targets working in collaboration with operations and other functional areas of the business as needed. Qualifications - Bachelor Degree in Industrial Engineering required or equivalent combination of education and work experience. - Minimum 5 years’ experience in a supply chain (warehouse/4walls) role with extensive experience in: - New Business Implementations. - Driving Continual Improvement and Financial Savings in Operations. - Prior leadership positions directing Senior Leaders and frontline Engineers in 3PL/supply chain environment. Requirements - Directly manage 2 – 3 Senior Manager or Directors of Engineer for US, CA and LATAM. - Indirectly manage 18 – 22 Engineering resources supporting US geography. Benefits - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.