Support Engineer Remote Jobs in North Carolina (US)

This page tracks remote support engineer openings that are location-eligible for North Carolina.

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1,784

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$30 - $117,000

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1784 Jobs

1226 Companies

Technology Operations Support Analyst

Facet

Financial planning for every facet of your life.

Support Engineer6 hours ago

Full Time Remote JuniorTeam 201-500Since 2016H1B No Sponsor

Company Site LinkedIn

• End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization. • Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles. • Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data. • Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities. • Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet. • Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity. • Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure.

MacOS ServiceNow

View details: Technology Operations Support Analyst

United States

$90K - $110K / year

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Senior Support Engineer

Obsidian Security

Comprehensive Security for Your SaaS Applications

Support Engineer7 hours ago

Full Time Remote SeniorTeam 51-200H1B Sponsor

Company Site LinkedIn

• Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering. • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows. • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval. • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement. • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality. • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes. • Set the technical quality bar for the support function and mentor other engineers on it.

Cyber Security

View details: Senior Support Engineer

United States

$100K - $130K / year

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Network Support Technician

Globenet Consulting Corp

This is a remote position.

Support Engineer12 hours ago

Full Time Remote Mid LevelTeam 51-200

Role Description The AES Group Inc. is seeking an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive position requiring visits to at least three data centers every two weeks. - Provide onsite technical support for remote network engineering teams. - Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware. - Verify VLAN configurations and assist with wireless connectivity troubleshooting. - Check switch and router connections, cabling, ports, and device status. - Provide console access to network equipment using appropriate cables and tools. - Support network deployments, infrastructure upgrades, and post-deployment hypercare activities. - Diagnose and resolve technical issues while minimizing operational downtime. - Communicate findings, progress, and resolutions clearly to remote technical teams. - Maintain accurate documentation of onsite activities and completed work. - Travel frequently to assigned data centers based on project requirements. Qualifications - Minimum of 5 years of experience in onsite IT or network support. - Hands-on experience supporting enterprise network environments. - Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting. - Experience using laptops with Ethernet, Wi-Fi, and console connectivity. - Ability to work independently in fast-paced and travel-intensive environments. - Strong communication, coordination, and problem-solving skills. - Willingness to travel to at least three data centers every two weeks. Requirements - Preferred Certifications: - CompTIA Network+ - Cisco Certified Support Technician (CCST) - Cisco Certified Network Associate (CCNA) Benefits - Competitive salary - Opportunity for advancement - Training & development - Fully paid travel and business expenses - Opportunity to support enterprise data center environments - Exposure to network deployments, upgrades, and onsite technical operations - Independent, hands-on role with collaboration across remote engineering teams Company Description This is a remote position.

IoT Cisco

View details: Network Support Technician

United States

$30 - $35 / hour

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HVAC Technical Specialist

Hajoca Corporation

Support Engineer1 day ago

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description As an HVAC Technical Specialist, you will: - Oversee all aspects of HVAC technical training and support within the region. - Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite. - Travel throughout a large geographic territory to customer locations to advise on complex HVAC technical issues. - Work independently to provide consultation and guidance to customers regarding their HVAC system performance. - Deliver comprehensive product support training, updates, and inventory assistance to Hajoca Profit Centers. - Support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support. - Effectively manage customer contacts and relationships to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction. - Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance. - Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events. - Safeguard and maintain all Company assets – business planning and strategy, customer information, and confidential manufacturer information. - Conduct all business in accordance with Company policy and procedures. - Successfully complete required safety and compliance training programs as assigned. - Perform other reasonably related duties as assigned by immediate supervisor and other management as required. Qualifications - 5+ years of technical experience in HVAC systems. - Possess a proper and valid driver’s license. - Applicable HVAC certifications. Requirements - Ability to diagnose and analyze HVAC equipment, installation, and application according to the manufacturer's installation documentation. - Experience training others on HVAC systems. - Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain appointment and customer contact files, and analyze performance data. - Demonstrate outstanding verbal and written communication, and generous listening skills. - Be organized, a self-starter, and detail-oriented. - Build and maintain a positive working relationship with customers, vendors, and co-workers. - Learn and operate the computer-related systems used to create and submit quotation packages and create orders. - Read, write, speak, and understand English. - Perform basic arithmetic operations using whole numbers, common fractions, and decimals. Benefits - Competitive starting wage. - Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. - Full-time benefits (for team members working 30 or more hours per week): - Medical, dental, vision, and prescription coverage. - Accident, Hospital Indemnity, and critical care coverage. - Life insurance and Long Term Disability. - Pre-tax accounts for healthcare, dependent care, and commuter benefits. - Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law). - Paid pregnancy and parental leave. - Paid day of community service. - Full-time and part-time benefits: - 401(k). - Retirement cash account with company contributions. - Targeted training programs focused on your personal and professional growth. - Company wellness program. - Employee discounts. - College tuition benefits.

Microsoft Office Excel

View details: HVAC Technical Specialist

United States

$65K - $100K / year

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Staff Technical Support Engineer

Horizon3.ai

Continuous, autonomous pentesting, powered by NodeZero. Are your systems secure? Don't wait for a breach to find out!

Support Engineer1 day ago

Full Time Remote LeadTeam 51-200Since 2019H1B No Sponsor

Company Site LinkedIn

• Serve as the ultimate escalation point for enterprise customers • Drive root cause analysis on systemic and recurring problems • Lead cross-functional initiatives with engineering, product, and sales teams • Own the design and review of customer environment architectures • Define and refine support processes, SLA frameworks, and escalation paths • Mentor and technically develop senior and junior team members alike • Identify emerging technology trends and proactively introduce capabilities, tooling, and practices

Ansible AWS Azure Cloud Cyber Security Docker Google Cloud Platform Linux Python Terraform

View details: Staff Technical Support Engineer

United States

$117K - $145K / year

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Lead Technical Support Engineer

Talkdesk

Experience. A better way.

Support Engineer3 days ago

Full Time Remote SeniorTeam 1,001-5,000Since 2011H1B Sponsor

Company Site LinkedIn

• Lead the investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams. • Act as the primary technical owner for high-priority customer escalations, coordinating efforts across Engineering, Product, Infrastructure, and third-party partners. • Perform advanced troubleshooting using logs, network traces, APIs, databases, and platform diagnostics to identify root causes. • Handle advanced cloud telephony and VoIP troubleshooting, including SIP, WebRTC, PSTN, BYOC, SBC, call routing, call quality, connectivity, IVRs, DTMF, transfers, and call recording. • Analyze SIP call flows, signaling, media paths, and carrier traces to isolate failures across customer networks, cloud infrastructure, and telecommunications providers. • Partner with carriers and service providers to troubleshoot routing issues, number provisioning, CNAM, STIR/SHAKEN, SIP trunking, toll-free services, DID management, and voice network performance. • Utilize network diagnostic tools such as Homer, HAR captures, PCAPs, traceroutes, and browser diagnostics to troubleshoot real-time communications. • Collaborate with Engineering to validate defects, reproduce issues, prioritize fixes, and communicate technical findings. • Provide technical leadership during customer meetings, incident bridges, and post-incident reviews. • Mentor and coach Technical Support Engineers by providing guidance, knowledge sharing, and case reviews. • Identify trends across support cases and recommend improvements to product stability, tooling, and operational processes. • Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge base articles. • Drive continuous improvement initiatives that increase support efficiency and reduce customer impact. • Partner with Customer Success, Sales, Professional Services, and Product Management to address customer-impacting technical challenges. • Support major incidents through technical coordination, stakeholder communication, and post-incident analysis. • Contribute to onboarding, technical training, and development of new support engineers.

Cloud VoIP

View details: Lead Technical Support Engineer

United States

$60.1K - $110.0K / year

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Senior Project Team Support Engineer

FUJIFILM Corporation

Support Engineer3 days ago

Full Time Remote SeniorTeam 10,001+Since 1934H1B No Sponsor

Company Site LinkedIn

• Provides highly visible remote technical, applications and system admin support for HCUS customers. • Supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. • Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. • Assesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company. • Collaborates with other internal and external groups on solving complex technical issues and developing innovative solutions. • Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.

Oracle SQL VMware

View details: Senior Project Team Support Engineer

United States

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Bookkeeping / Accounting Support Specialist

ScaleSource

Empowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring

Support Engineer3 days ago

Full Time Remote Mid LevelTeam 11-50H1B No Sponsor

Company Site LinkedIn

Role Description We are hiring a Bookkeeping / Accounting Support Specialist who owns accuracy, consistency, and timeliness of financial operations across one or multiple businesses. This is a remote role through ScaleSource. This is not a slow back-office seat where things wait until next week. Clean books, tight deadlines, real ownership. Your mission is to make the numbers trustworthy and make them fast. You will work between operators, vendors, customers, and the CPA or finance lead to keep the books accurate, current, and documented. What You'll Own - Transaction Coding and Reconciliation - Coding transactions correctly and consistently. - Reconciling accounts on a set monthly cadence. - Investigating variances. - Catching duplicates, miscodes, and missing documentation. - Keeping the chart of accounts clean. - Flagging anything that looks wrong. - AP, AR, Invoicing, and Collections - Processing accounts payable accurately and on time. - Invoicing customers correctly and promptly. - Following up on collections proactively. - Managing invoice workflows end to end. - Vendor follow-up on missing bills and wrong amounts. - Aging AR and AP with real owners and follow-up dates. - Month-End Close - Month-end prep starting before month-end. - Running the close checklist completely. - Closing books on schedule. - Producing a close summary. - Reporting and Cash Visibility - Delivering recurring finance reports on schedule. - Providing current and clear cash updates. - Flagging unusual expenses or trends. - Documentation and CPA Readiness - Keeping receipts and documentation attached where they belong. - Providing notes explaining non-obvious transactions. - Ensuring books are understandable by any competent accountant. Qualifications - 3+ years full-cycle bookkeeping or accounting support. - 2+ years hands-on with QuickBooks Online and/or Xero. - Reconciled 3+ accounts monthly for at least 12 months. - Managed $100k+ in monthly transaction volume, or 150+ transactions per month. - Closed books by day 10 or faster for 6 straight months, OR managed 10+ client books simultaneously. - Fluent written and spoken English at a professional level. - Strong organization skills with a personal system for tracking deadlines. - Ability to work independently against a fixed monthly cadence. - Professional home office setup and reliable internet. - Introductory video submission required. - Must be available Monday–Friday, 9:00 AM–6:00 PM in PST, CST, or EST. Preferred Qualifications - Experience supporting franchise, multi-location, or multi-entity businesses. - Experience with U.S.-based clients, U.S. GAAP basics, or U.S. tax-prep support. - Experience working directly with a CPA or external accountant. - Experience in a bookkeeping firm or outsourced accounting environment. - Experience with collections and AR aging cleanup. - Experience building or improving a close checklist. - Experience with payroll processing or payroll reconciliation. - Bookkeeping or accounting certification (QuickBooks ProAdvisor, Xero Advisor, CPA/CMA track, or local equivalent). Benefits - Faster Hiring Process. - Better Role Matching. - Real Upside for strong performers. - Work With U.S. Operators. - Real Ownership of your work. - Multi-Location Exposure. Schedule Remote, supporting U.S.-based operators and franchise businesses. Monday–Friday, 9:00 AM–6:00 PM (PST, CST, or EST). Compensation $1,250 USD/month for the first 90 days. $1,500 USD/month after.

Xero

View details: Bookkeeping / Accounting Support Specialist

USA Timezones

$1.5K / month

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Technical Support Specialist

Radicle Health

Radicle Health acquires mission critical human services software companies

Support Engineer3 days ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs. • Resolve customer issues with product functionality, reporting, and integrations. • Write basic to intermediate scripting queries to investigate customer data problems. • Document solutions in the knowledge base. • Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary. • Communicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions. • Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues. • Collaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes. • Assist in improving self-service resources as needed, ensuring easy access to valuable information for customers. • Work with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements. • Provide backup assistance for Engineering team in manual testing. • Act as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions. • Regularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems. • Participate in team meetings and feedback sessions to share learnings and improve overall team performance.

JavaScript SQL

View details: Technical Support Specialist

United States

$55K - $65K / year

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Operations Support Analyst

Makwa Global, LLC

A new approach to Tribal Enterprise capabilities for government agencies

Support Engineer3 days ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Prepare, review, post, verify, and record customer payments and accounts receivable transactions. • Create accurate customer invoices in accordance with company policies and government contract requirements. • Assist with Government Contract (GovCon) billing and invoicing processes while learning applicable regulations and customer-specific requirements. • Generate and reconcile monthly billing statements using financial and accounting systems. • Maintain and update customer records, including contact information and billing details. • Organize, file, retrieve, and maintain financial documentation and supporting records. • Communicate billing updates and changes with internal departments to ensure timely processing. • Assist with month-end billing activities and other accounting support functions. • Identify discrepancies and resolve issues in a timely and professional manner. • Perform other duties as assigned in support of Accounting and Operations.

ERP

View details: Operations Support Analyst

United States

$60K - $65K / year

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1,774more opportunities are still waiting for you.Log in now and take your next shot before someone else does.

Top Stack For This Role + State

Cyber Security, Cloud, SQL, MacOS, ServiceNow, IoT

Eligibility Signals

Technology Operations Support Analyst at FacetRemote listing with US location signal: United States.
Senior Support Engineer at Obsidian SecurityRemote listing with US location signal: United States.
Network Support Technician at Globenet Consulting CorpRemote listing with US location signal: United States.
HVAC Technical Specialist at Hajoca CorporationRemote listing with US location signal: United States.
Staff Technical Support Engineer at Horizon3.aiRemote listing with US location signal: United States.
Lead Technical Support Engineer at TalkdeskRemote listing with US location signal: United States.
Senior Project Team Support Engineer at FUJIFILM CorporationRemote listing with US location signal: United States.
Bookkeeping / Accounting Support Specialist at ScaleSourceRemote listing with US location signal: USA Timezones.

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