Role Description We are recruiting a Technical Support Specialist who will work remotely from Portugal. As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations, and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business, we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. Key Responsibilities: - Receive and respond to escalate Customer cases regarding technical and functional questions or issues. - Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound/outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution. - Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation. - Work closely with developers and product management colleagues to diagnose, understand, and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team. - Take ownership with internal and external stakeholders to define and resolve systemic issues, and suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements. - Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction. Qualifications - Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus). - Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment. - Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment. - Willingness to consistently improve and try different approaches and perspectives. - Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint. - Aptitude to learn and support new products and features. - Motivation to learn by yourself and seek knowledge. Benefits - 🚀 Key moment to join Aircall in terms of growth and opportunities. - 💆‍♀️ Our people matter, work-life balance is important at Aircall. - 📚 Fast-learning environment, entrepreneurial and strong team spirit. - 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset. - 💶 Competitive salary package & benefits. DE&I Statement At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Role Description Als Teil unseres Support-Teams ist deine Mission klar: Du ermöglichst unseren Kunden aus der Baubranche einen reibungslosen Arbeitsalltag mit unserer Software. Treten Fragen oder Störungen auf, analysierst du die Situation, entwickelst nachhaltige Lösungen und sorgst dafür, dass unsere Kunden schnell wieder erfolgreich weiterarbeiten können. Dabei bearbeitest du nicht einfach nur Support-Tickets. Du versetzt dich in die Situation unserer Kunden, findest individuelle Lösungen und bringst dein Wissen aktiv in die Weiterentwicklung unserer Software ein. Gemeinsam mit deinem Team bist du ein wichtiger Ansprechpartner für unsere Kunden und trägst maßgeblich zu ihrer Zufriedenheit bei. Deine Aufgaben auf einen Blick - Du bearbeitest eingehende Support-Tickets über Jira, verstehst die Anliegen unserer Kunden und findest gemeinsam mit ihnen – telefonisch oder per E-Mail – die passende Lösung. - Du analysierst technische Fragestellungen und Datenfehler mithilfe von SQL und weiteren Datenbank-Tools. - Du installierst Software-Updates und unterstützt unsere Kunden bei technischen Fragestellungen rund um unsere Anwendungen. - Du dokumentierst deine Lösungswege nachvollziehbar, sodass dein Wissen auch anderen Teammitgliedern zur Verfügung steht. - Du arbeitest eng mit unserer Produktentwicklung zusammen, gibst Kundenfeedback weiter und unterstützt dabei, unsere Software kontinuierlich zu verbessern. - Du bringst deine fachliche Expertise ein und bist interner Ansprechpartner für Fragen rund um unsere Software. Qualifications - Freude daran, technische Herausforderungen zu lösen und Menschen weiterzuhelfen. - Bereits Erfahrung im IT-nahen Kundenservice, technischen Support oder einer vergleichbaren Tätigkeit. - Hohe IT-Affinität und Spaß daran, sich in technische Zusammenhänge und neue Software einzuarbeiten. - Fähigkeit, sich in die Arbeitswelt unserer Kunden aus der Baubranche hineinzuversetzen und ihre Herausforderungen zu verstehen. - Serviceorientierte Arbeitsweise und gute Kommunikationsfähigkeiten, auch in anspruchsvollen Situationen. - Analytisches Denken und strukturierte Lösungsfindung. - Eigenverantwortliches Arbeiten und gute Organisation der Aufgaben. - Verhandlungssichere Deutschkenntnisse in Wort und Schrift. Requirements - Besondere Freude an Erfahrungen in der Baubranche oder mit Software für Bauunternehmen. - Erste Kenntnisse im Umgang mit SQL oder Datenbanken. - Erste praktische Erfahrungen mit KI-Tools. Benefits - Sicheren und unbefristeten Arbeitsplatz in einem erfolgreichen mittelständischen Softwareunternehmen mit langfristiger Perspektive und regelmäßigen Gehaltsanpassungen. - Planbare Arbeitszeiten entlang unserer Service-Zeiten (Mo-Do, 8:00-17:00, Fr 08:00-16:00) sowie bis zu 100 % Homeoffice nach der Einarbeitung. - Professionelles Onboarding mit einem auf Dich abgestimmten Einarbeitungsprogramm, einem Paten und einem fachlichen Mentor. - Umfassendes Gesundheitsangebot: JobRad, Fitnessstudio-Zuschuss oder regelmäßige Gesundheits-Check-ups. - Moderner Arbeitsplatz mit ergonomisch ausgestatteten Arbeitsplätzen und einem modernen Arbeitsambiente. - Weiterbildungsmöglichkeiten durch passende interne und externe Weiterbildungsmaßnahmen. - Kurze Entscheidungswege, wo Ideen schnell gehört und umgesetzt werden. - Offene Du-Kultur und transparente Kommunikation in regelmäßigen bps-Updates.

Title: Analyst, Engineering Services Support - Cranberry, PA Location: Cranberry Twp, Pennsylvania, United States Job Description: On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. Requisition Number: 30726 Company: Westinghouse Electric Co Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. About the role: As an Analyst, Engineering Services you will perform financial analysist responsibilities for APX Engineering Services segments: Plant Design & Engineering and APX Product Operations. You will report to the Controller of APX Operations and work remote. 100% Remote Role. Key Responsibilities: Provide daily financial support to the finance director and operational staffs of both organizations Support preparation and delivery of the annual 5-year business plan Support preparation and consolidation of cost center budgets and SAP labor rates Deliver operational reports to support review and analysis of cost center spend, IPC spend, resource use, missing time, and composite rates Support monthly closing, forecasting and reporting deliverables for both organizations. This includes preparation of journal entries, analyzing financial results, analysis of variances and business trends, preparing forecast submission, and delivery of senior management reports to support monthly review of financial performance. Communicate any identified balance of year risk and opportunities to business plan and financial forecast Support lead analyst in preparing consolidated capital budget files. Administer actual capital spend including submission of asset e-order and capitalization request and annual physical verifications and quarterly impairment analysis Partner with HR to ensure accuracy of employee cost center attributes Directly support finance and operational leadership of both organizations with adhoc projects Qualifications: Bachelor's Degree or equivalent experience. Accounting or Finance Degree preferred. 1+ years experience in financial planning and analysis or similar accounting role. Demonstrated analytics skills for Income Statement, Balance Sheet and Cash Flow We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $64,800 to $81,000 per year. #LI-Remote Why Westinghouse? Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer: Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members 401(k) with Company Match Contributions to support employees' retirement Paid Vacations and Company Holidays Opportunities for Flexible Work Arrangements to promote work-life balance Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers Global Recognition and Service Programs to celebrate employee accomplishments and service Employee Referral Program Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States. Auto req ID 476891BR Minimum Education Required Bachelors Job_Category Accounting City* Cranberry Twp State* Pennsylvania Job Code Engineering Engineering Affiliate Sponsor Westinghouse Submit Save

Title: Technical Support Analyst –UK Remote, Bilingual English & French Location: GB Job Description: UK Help Desk Experts or Tech Support Pros: Are you looking to bring your customer service skills to a fun, energetic, and collaborative environment in the exciting global visitor attractions industry?  For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, French speaking, customer-focused tech resource to our technical support team. The Technical Support Analyst (TSA) ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems UK. This role acts as a second line of support by aiding customers via telephone, email, and Gateway’s Customer Portal. Utilizing technical support best practices and other resources, the TSA efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is fully remote and open to UK residents only. Experience: - Minimum 3 years of experience in a customer service role. - Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. - Experience of learning and supporting complex software products preferred. - Fluent in French and English (Written and Verbal Communication) Core Competencies: - Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer’s network, SQL databases, and third-party systems. - Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. - Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. - A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). - Travel up to 10% of the calendar year, which may include weekends and holidays. Essential Duties: - Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. - Resolve technical support requests in a timely manner with consistent communication to the customer. - Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). - Maintain proficiency in Galaxy modules covered in the System Administrator Fundamentals Program. - Provide on-call and backup support as required on a rotational basis. - Establish and maintain relationships with customer base. - Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. - Perform configuration work at customers’ sites or attend support-related meetings with customers as required. General Duties: - Complete all tasks and handle all situations in accordance with Gateway’s Core Values. - Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. - Communicate in a clear, concise, and timely manner, including voicemail and email. - Always promote and uphold the values, mission, and vision of the company. - Read, understand, and comply with the Employee Handbook. - Promote and adhere to all defined policies, processes, and procedures. - Perform other tasks as required by management.  Physical Demands: - Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. - Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the job's essential functions. - Ability to work in inside environmental conditions.  Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they can bring their authentic selves to work each day. Diversity, equity, and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.  Gateway Ticketing Systems UK is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. Gateway Ticketing UK is committed to providing equality of opportunity in all areas of dealing with staff, whether in recruitment and selection, promotion or training and development. You'll need to provide proof that you are eligible to work in the UK prior to employment.