This page tracks remote representative openings that are location-eligible for Washington.
Open jobs
11
Hiring companies this week
8
Salary sample
$18 - $26
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11 Jobs
9 Companies
• Process enrollment forms/spreadsheets for new and existing groups including COBRA • Process change of address forms • Review and process enrollment changes including adding/removing dependents and effective/term date adjustments • Research and correct ID cards returned with missing addresses • Addresses vision error reports • Assist in working electronic group error reports when necessary • Quality assurance review of enrollments for other Eligibility Representatives • Maintain communication with all internal departments and employer groups • Support training of new Enrollment employees • Completes special projects as assigned by management; performs tasks necessary to ensure efficient and cost-effective operation of the eligibility department • Review and update of automated reporting as assigned • Work with groups, TPA’s and internal departments for TPA changes of EDI files, provide testing and approval for production • Provide discrepancies for large and or complex groups • Process EDI files as assigned • Act as a liaison for groups and brokers regarding enrollment-related inquiries • Address emails submitted to the Enrollment inbox as needed for back-up • Process enrollment forms/spreadsheets for new and existing electronic groups as needed • Ensure compliance with HIPAA and other regulatory requirements • Support the eligibility call center
Innovation in Practice | A network of partner practices providing comprehensive digestive care
• Responsible for all duties revolving around the management of patient Medical Records. • Accurately files dictations, lab results, endoscopy/hospital reports, all faxes and any other patient related correspondence from Document Import in a timely manner; ensuring document names and dates are updated. • Files scanned patient records received from Iron Mountain Image on Demand Faxes Office Visit Notes to referring providers as directed by the HIM Supervisor. • Tasks filed items as appropriate. • Ensures all documents received before 3:00 pm are filed the same day and tasked appropriately. • Prints, mails and/or faxes approved record requests to patients or other medical facilities. • Ensures that attorney records requests received are appropriately directed to the HIM Supervisor. • Works with HIM Supervisor and Office Manager(s) to coordinate off-site record storage and retrieval. • Answers emails and voicemails and returns patient calls in a timely and efficient manner. • Ensures tasks are completed daily. • Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts. • Abides by and promotes HIPAA compliance; maintains strict confidentiality with regards to patient information. • Meets or exceeds quality and productivity standards as set by the HIM Supervisor and Director of Clinic Operations. • Participates in staff meetings as directed by the HIM Supervisor. • Participates in marketing activities as directed by the HIM Supervisor. • Cross trains and performs other office functions as directed by the HIM Supervisor. • Any other duties and/or special projects as assigned.
• Engage with customers through live chat, responding to inquiries about memberships, fitness classes, personal training, and wellness programs. • Assist clients in troubleshooting issues related to their accounts, scheduling, and service usage. • Provide detailed information on pricing, promotions, and membership options. • Identify opportunities to upsell services and convert inquiries into memberships. • Gather customer feedback and insights to improve services and client experience. • Document interactions for quality assurance. • Collaborate with marketing and membership teams to align on promotions and provide input on customer preferences. • Stay updated on company offerings, industry trends, and customer service best practices.
• Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention • Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers • Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers • Collaborates with Dealer Success Manager to establish and maintain expectations and timelines • Maintain a positive attitude while assisting customers • Drive results and uphold our company culture • Drive production in a fast-paced customer service environment • Address customer concerns in a positive and calm manner • Ability to multitask between phone and email communication with customers and team • Drive a high-performance culture through accountability, consistency, and performance • Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines • Escalate queries and concerns, keeping our employees and customer experience top priority • Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting • Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business • Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.
• Locate and reserve tennis and/or pickleball courts to host the league • Determine the league schedule • Personal outreach via email, call and text to tennis and pickleball contacts (i.e. players, friends, coaches, influencers) to recruit players for the league • Outreach via email/text to members/players/coaches to promote the upcoming sessions • Inclusion of UTR Sports PlayMore™ Leagues in your digital channels - ie, newsletters, FB/IG/twitter, etc. • Host meetings with local clubs, facilities, pro shops and key coaches or independent organizers to promote PlayMore™ Leagues and encourage referrals through these relationships. • Driving real-life awareness/brand building using on-site flyers, banners, net signs, etc. • Distribution of provided UTR Sports PlayMore™ Leagues collateral/signage and business cards at local tennis and/or pickleball facilities, shops, etc.
• Looking to work with UTR Sports and grow tennis in your community? • UTR Sports Flex Leagues is a program where we pair local players up for a 5-week league. • Players and their opponents are responsible for scheduling the ‘when’ and ‘where,’ and post their own scores when the matches are complete. • Our team is very passionate about Flex Leagues and we are looking for equally passionate local individuals to bring Flex Leagues to their community. • This individual will be a member of the UTR Sports team and have the opportunity to grow their Flex League and tennis in their community as a whole. • Primary responsibilities involve driving new players to sign up and play in Flex Leagues as well as ongoing communication with existing players to keep them returning for more. • UTR Sports will support you with marketing tools, promotions and ideas for you to drive growth in your area.
• First point of contact for our members. • Act as a trusted guide through their health journey. • Ensure every interaction is seamless, empathetic, and solutions-focused. • Support members in scheduling appointments and orienting them to the platform. • Provide white-glove concierge-level support.
• Responsible for operating as the lead point of contact during member onboarding journeys • Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements • Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment • Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship • Work effectively across various internal and external teams by demonstrating clear and concise communication skills • Track the health of members on an ongoing basis to proactively address their needs • Identify opportunities for improvement in the member experience • Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description The Member Experience Representative’s primary focus is to answer phone or email inquiries from providers, members, customers, or brokers regarding questions of coverage, claim status, benefit interpretation, billing, and/or authorizations. - Proficient in one line of business, either Medicare or Group/Marketplace, translating health care related jargon into effective written or verbal communication for the end user to comprehend. - Document details of the interaction within the database, including any additional action steps taken as follow up. - Demonstrate commitment and behavior aligned with the philosophy, mission, values, and vision. - Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies. - Answer incoming phone calls from members, customers, providers, or brokers efficiently regarding their inquiries on coverage, claim status, benefit interpretation, billing, and/or authorizations. - Respond to inquiries within set timeframes to adhere to department metrics and contractual standards. - During telephone calls, probe and ask appropriate questions to identify specifics of what the caller is inquiring about to ensure first call resolution. - Follow-up with customers or other departments on any outstanding issues or concerns. - Escalate appropriate issues to Supervisor or appropriate individual. - Support our members by answering calls and proactively work to resolve our members' questions and concerns. - Strive for first call resolution, working to resolve member issues at the point of contact. - Use dual monitors while leveraging computer-based resources to find answers to customers' questions and help simplify next steps for members. - Reach out to internal departments or external resources to help resolve a member concern. - Provide a continuous learning environment where you can learn and stay current with our plans, computer systems, and insurance trends. - Have the ultimate responsibility of protecting the personal health information of our members. Qualifications - 1+ year of healthcare customer service experience Requirements - Shift: Monday-Friday, 8am-4:30pm - Job Type: Contract to Hire position based out of Menasha, WI. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
• Client Relationship Management: Engaging with pre-qualified clients to build lasting and trusting connections. • Needs Analysis: Understanding clients' unique situations and goals to tailor effective strategies. • Solution Delivery: Presenting personalized financial solutions like life insurance, Indexed Universal Life (IUL), and annuities. • Seamless Client Experience: Guiding clients effortlessly through every step, from initial inquiry to final plan implementation.
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