SPINS

• Build Strong and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform. • Become a Product Expert in our tools and use your knowledge to educate, coach, and mentor clients – empowering them to drive brand engagement and leverage digital touchpoints. • Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks. • Develop Strategies to Expand Engagement, enable adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities. • Ensure Smooth Process during Onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals, and digital strategy. • Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance customer success. • Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support. • Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs. • Work Collaboratively across Functions within the entire SPINS portfolio to ensure client growth opportunities are actively supported and promoted.

• Responsible for operating as the lead point of contact during member onboarding journeys • Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements • Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment • Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship • Work effectively across various internal and external teams by demonstrating clear and concise communication skills • Track the health of members on an ongoing basis to proactively address their needs • Identify opportunities for improvement in the member experience • Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts

Role Description The Best Practice Client Insights Senior Analyst will engage with clients to support them in identifying and capitalizing on their largest growth opportunities. The Senior Analyst will be instrumental in the delivery of strategic analyses, insights, and recommendations based on applying SPINS proprietary assets in combination with each Client’s own information and team members. Responsibilities include: - Account Management: discover and understand client needs, identify, and prioritize projects and requests, and establish insights agenda with the client. - Data & Insights Delivery: deliver against insights agenda through relevant projects. - Client Training: coordinate, facilitate and/or conduct client training on SPINS data and applications, ensuring they are able to effectively use, interpret, and apply them to their business. - Relationship Building: cultivate existing and new relationships across the client’s organization. - Business Development: using a deep understanding of the client’s goals, raise SPINS solutions that may solve their problems. Qualifications - Prior experience with Circana, Nielsen, or SPINS syndicated data. - 2+ years of experience with a CPG company, consulting, market research, or syndicated data firm. - Proven goal-oriented, self-starter. - Analytical in approach; ability to spot trends, anomalies, and opportunities in datasets. - Strong business acumen with the ability to engage and interact with senior-level leadership within the client’s organization. - Advanced capabilities with Excel and PowerPoint. Requirements - The following is strongly preferred: Natural industry experience is preferred, but not required. Benefits - Hybrid work options for a better work/life balance. - Paid time for volunteering with an organization of choice; charitable donations are matched. - Semi-annual company-wide employee survey to shape company programs, perks, and culture. Salary Range $79,000 - $95,000

• Hit or exceed annual revenue targets by generating and closing new brand opportunities within the CPG ecosystem • Own the full sales cycle from initial outreach and discovery through close, positioning SPINS as a commerce enablement and Anywhere Commerce partner • Lead consultative conversations focused on shopper discovery, product availability, and conversion across owned, paid, and retailer environments • Maintain accountability for pipeline creation with a strong emphasis on outbound prospecting • Execute multi‑channel outreach strategies across email, phone, LinkedIn, and events • Leverage inbound leads, marketing programs, retailer interest, and internal referrals to supplement outbound activity • Position MikMak‑powered solutions including shoppable links, store locators, and retailer‑connected landing pages • Educate brands on how to activate shoppable experiences across media, brand websites, social, and influencer channels • Demonstrate an understanding of basic online engagement and digital performance, including site traffic, bounce rates, conversion behavior, and how these metrics inform optimization • Partner with marketing, BDR, product, analytics, and customer success teams to support deal success and smooth handoffs

• Take ownership of internal data migration projects. • Manage multiple customer projects simultaneously, ensuring timely delivery. • Develop an in-depth knowledge of the matching process for internal and external leadership. • Collaborate with Engineering, Customer Success, Sales, and Solutions Engineers. • Collect client feedback for actionable insights to drive improvements. • Serve as point of contact for clients during onboarding and execution phases. • Improve and maintain a system for tracking project metrics.

Role Description As a Brand Strategist, you will translate client objectives into innovative brand strategies that create mutual value for our company and our CPG clients. You will be a master storyteller, using your deep understanding of consumer behavior, market trends, and our company's research capabilities to craft compelling brand narratives and strategies. Your industry acumen and creative thinking will empower our clients with actionable insights and advocate for our company's research offerings throughout the CPG landscape. This position reports to the Sr. Brand Strategist. This role offers the opportunity to partner and shape the trajectory of leading CPG companies, leveraging cutting-edge market research to drive innovation and growth in an evolving space. Job Duties & Responsibilities - Collaborate closely with clients to understand their business challenges, identify growth opportunities, and provide perspective on how they can capitalize on industry trends. - Partner with Sales to drive understanding of how manufacturers can leverage SPINS’ suite of solutions to achieve their marketplace goals. - Assess the financial impact of client investment with SPINS, ensuring alignment with ROI objectives. - Inspire colleagues and clients through data-driven storytelling and engaging presentations, delivering inspiring presentations to foster engagement. - Serve as a trusted advisor, both internally and externally, by offering thoughtful, future-focused predictions and analysis for brand and category advancement across the dynamic CPG space. - Act as a liaison between Sales, Operations and Marketing to ensure clear communication and the availability of collateral for go-to-market initiatives. Qualifications - 3+ years of experience in a client facing role. - Background in Consulting, Market Research, Consumer Insights or Category/Brand Management. - Proficiency in PowerPoint and Excel. - Proficiency with SPINS, Circana, or Nielsen Data. - Intellectual curiosity with an interest in CPG market dynamics and consumer behavior. - Passion for the CPG Industry (Food, Beverage, Beauty and VMS). - Excellent communicator and comfortable working at varying levels of senior leadership. - Ability to manage multiple projects in a fast-paced environment, ensuring timely and quality delivery. Requirements - Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Benefits - We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works! - Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched. - Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture. The SPINS Way - Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback. - Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action. - Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths. - Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

• You’ll use your skills to help solve real-world problems, while learning about the food, consumer products, and personalized nutrition ecosystem • You’ll work across the Pinto Web stack using tools and languages like JavaScript/TypeScript, Node.js, MongoDB, GraphQL, React, Sass • You’ll envision and create new features for our core data platform, which processes large, complex data sets from a variety of sources • You’ll build interfaces and tools to display, process, and update data on the Pinto platform • You’ll envision and create tools that contribute to and enhance our end-to-end data pipeline • You’ll automate and handle the life-cycle of systems and platforms that process our data • You’ll model, design and implement complex data integrations with our industry partners • You’ll build tools and processes that enhance our end-to-end data pipeline, and will envision new features to continually improve and refine this pipeline • You’ll work with our Research, Nutrition, & Data Analyst teams to gain a deep knowledge of underlying use cases in food data and nutrition • You’ll contribute to the ongoing evolution of the Pinto Web stack

• You’ll use your skills to help solve real-world problems, while learning about the food, consumer products, and personalized nutrition ecosystem • You’ll work across the Pinto Services stack using tools and languages like JavaScript/TypeScript, Node.js, MongoDB, GraphQL, AWS • You’ll work with our Research, Nutrition, & Data Analyst teams to gain a deep knowledge of underlying use cases in food data and nutrition • You’ll envision and create new features for our core data platform, which processes large, complex data sets from a variety of sources • You’ll envision and create tools that contribute to and enhance our end-to-end data pipeline • You’ll model, design and implement complex data integrations with our industry partners.

• You’ll use your skills to help solve real-world problems, while learning about the food, consumer products, and personalized nutrition ecosystem • You’ll work across the Pinto Web stack using tools and languages like JavaScript/TypeScript, Node.js, MongoDB, GraphQL, React, Sass • You’ll envision and create new features for our core data platform, which processes large, complex data sets from a variety of sources • You’ll build interfaces and tools to display, process, and update data on the Pinto platform • You’ll automate and handle the life-cycle of systems and platforms that process our data • You’ll model, design and implement complex data integrations with our industry partners • You’ll contribute to the ongoing evolution of the Pinto Web stack

• You’ll use your skills to help solve real-world problems, while learning about the food, consumer products, and personalized nutrition ecosystem • You’ll work across the Pinto Services stack using tools and languages like JavaScript/TypeScript, Node.js, MongoDB, GraphQL, AWS • You’ll work with our Research, Nutrition, & Data Analyst teams to gain a deep knowledge of underlying use cases in food data and nutrition • You’ll envision and create new features for our core data platform, which processes large, complex data sets from a variety of sources • You’ll envision and create tools that contribute to and enhance our end-to-end data pipeline • You’ll model, design and implement complex data integrations with our industry partners