• Provide engagement across company digital media channels which include social media, e-mail and web-based platforms. • Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more). • Engage with social media audiences daily. • Support patient acquisition by responding to online inquiries. • Perform digital patient care tasks. • Act in accordance with company procedures and industry standards. • Perform other duties as assigned.

• Responsible for driving the Gastro/Rheum sales results within their defined territory • Call on targeted specialists within gastroenterology and rheumatology • Support regional sales growth • Work closely with the Gastro/Rheum Business Regional and Therapeutic Core Teams • Identifies and handles adverse event and product complaint reports • Contact gastroenterology and rheumatology specialists • Develop advocates for Pfizer’s Gastro/Rheum products • Disseminate information to local and regional specialists • Establish understanding of the regional Gastro/Rheum marketplace • Support the effective delivery of workshops and execution through fieldwork activities • Actively participate in Gastro/Rheum management team meetings • Develop and implement Regional KOL and learning plans • Work closely with Gastro/Rheum Core Teams

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Train other field engineers and customers in the solutions.

• Make an average of 120 outbound calls per day to prospective patients, using call center technology to educate, answer questions, enroll patients, and schedule an onboarding call with a pharmacy technician. • Guide prospective patients through the enrollment process using an approved script, making sure they understand the steps and commitment to becoming a Mosaic patient. • Accept and respond to inbound calls from prospective and current patients, completing each call according to procedure. • Make follow-up calls to reschedule patients, confirm appointments, and ensure onboarding steps are completed. • Document interactions, outcomes, and enrollment appointments accurately in Mosaic’s systems. • Use multiple communication channels, including digital messages, to move patients through onboarding on time. • Collaborate with provider and doctors’ offices to review onboarding status and support a smooth transition into Mosaic’s services. • Escalate patient complaints or concerns promptly to the appropriate supervisor. • Meet department performance metrics, including outbound call volume, appointments scheduled per day, schedule adherence, and quality targets. • Protect patient confidentiality and follow all applicable laws and organizational guidelines.