Validus Business Group

• Respond to customer inquiries regarding billing, payments, and account status via email and live chat. • Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution. • Process payments and update billing information accurately in our system. • Provide detailed explanations of charges, fees, and membership options to clients. • Monitor and follow up on outstanding payments and notify clients of any issues. • Maintain accurate records of all interactions and transactions for quality assurance. • Collaborate with the finance team to ensure accuracy and efficiency in billing processes. • Stay updated on company policies, billing software, and payment processing procedures.