Meet DigniFi.
Dealer Success Representative
Location
United States
Posted
15 hours ago
Salary
$26 - $28 / hour
Seniority
Senior
Job Description
Dealer Success Representative
DigniFi
• Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention • Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers • Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers • Collaborates with Dealer Success Manager to establish and maintain expectations and timelines • Maintain a positive attitude while assisting customers • Drive results and uphold our company culture • Drive production in a fast-paced customer service environment • Address customer concerns in a positive and calm manner • Ability to multitask between phone and email communication with customers and team • Drive a high-performance culture through accountability, consistency, and performance • Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines • Escalate queries and concerns, keeping our employees and customer experience top priority • Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting • Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business • Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.
Job Requirements
- 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred)
- Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests
- Demonstrated ability to independently troubleshoot complex issues in real time
- Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment
- Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed
- Sales or revenue-support experience strongly preferred
- Willing to work on Saturdays
- Working knowledge of FDCPA and FCRA experience is preferred
- Excellent written and verbal communication combined with analytical and problem-solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
- Team player seeking a fast-paced and challenging environment
- Proficient in Microsoft, Salesforce and other internal systems.
Benefits
- Accrue 16 Days of PTO per year
- 12 Paid Holidays
- Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
- Long-term Disability Insurance
- Basic Life Insurance
- Paid Parental Leave
- Matching 401k
- 100% Remote Work
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