Universal Tennis

• Manage and grow the relationship with Tennis Australia in the clubs and academies space. • Manage and grow relationships with a defined set of providers, clubs, and academies within your assigned region. • Serve as the primary point of contact for clients, ensuring they are maximizing the value of UTR Sports' platforms and tools. • Drive client engagement by helping providers grow their events, improve operations, and achieve their own success metrics. • Foster long-term partnerships through excellent communication, proactive support, and ongoing client education. • Achieve individual revenue targets by ensuring account renewals and identifying opportunities for growth through upsells and cross-sells. • Develop strategies to expand business within existing accounts, focusing on growing participation in UTR Sports-supported events. • Ensure the successful execution of event strategies and promotions in collaboration with your clients to boost participation and revenue. • Regularly assess client needs and provide tailored solutions that drive revenue growth. • Work closely with clients to ensure a high level of satisfaction and success using UTR Sports’ products. • Track and monitor key performance indicators (KPIs) related to client satisfaction, retention, renewals, and account growth. • Develop and implement plans to address any challenges or risks related to account retention. • Continuously assess market trends, competitor activity, and consumer/player behaviors to inform strategic decisions to prevent provider churn and ensure a positive player experience. • Act as a trusted consultant to clients, offering guidance on optimizing their use of UTR Sports' tools to meet their goals. • Consistently meet or exceed revenue and renewal targets, as well as other KPIs related to client satisfaction and account growth. • Monitor and report on account health, renewal likelihood, and potential growth opportunities. • Regularly communicate client feedback and insights to internal teams to ensure UTR Sports' products and services continue to meet client needs. • Collaborate with other UTR Sports teams, including sales, marketing, and customer success, to ensure clients receive a seamless and consistent experience. • Identify areas for process improvement and contribute to the development of strategies that enhance efficiency and service quality. • Utilize internal tools and CRM systems to manage client interactions, track progress, and provide reports on key client and account metrics.