• First point of contact for our members. • Act as a trusted guide through their health journey. • Ensure every interaction is seamless, empathetic, and solutions-focused. • Support members in scheduling appointments and orienting them to the platform. • Provide white-glove concierge-level support.

• Create strategies for maximizing brand reach and provider relationships within a territory. • Cultivate new relationships and nurture existing ones through video calls, in-person meetings, events, and educational presentations—often collaborating closely with Equip’s clinical leaders to ensure impactful engagement. • Deliver on patient acquisition and admissions goals in collaboration with various departments. • Manage data, outreach efforts, and reports in a Customer Relationship Management to demonstrate territory performance, identify key areas for improvement, and inform future strategy. • Effectively plan and execute regional events that drive engagement with the target professional audience. • Deeply understand the specific territory’s needs and position Equip as a solution for providers. • Identify inactive providers and create actionable plans and timelines to re-engage. • Collaborate with the Referral Coordinators and Admissions team to create a stellar referral process for provider partners. • Work collaboratively with marketing, clinical operations, and payor partnership teams to effectively penetrate new markets. • Identify local sponsorship opportunities and represent Equip at conferences. • Perform other duties as assigned.

• Training and servicing new clients on the full suite of our products.**** • Follow-up support with existing clients once they are fully onboarded.**** • Building meaningful industry relationships to help keep existing clients and find new potential clients.**** • Traveling throughout the country to manage accounts to help ensure their success.**** • Data analysis and translating that data into thoughtful recommendations for training of service personnel.****

• Responsible for operating as the lead point of contact during member onboarding journeys • Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements • Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment • Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship • Work effectively across various internal and external teams by demonstrating clear and concise communication skills • Track the health of members on an ongoing basis to proactively address their needs • Identify opportunities for improvement in the member experience • Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts