This page tracks remote it support openings that are location-eligible for Utah.
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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Oklahoma City, Oklahoma (US-OK), United States (US). **Must Live in Continental United States** - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ years of experience in a technical (Level 1) support role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Benefits - Starting pay range for this remote role is $18 - $19/hour. - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Aiken, South Carolina (US-SC), United States (US). This remote role is for an overnight shift working between the hours of 6pm – 6am CT. - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ years of experience in a technical (Level 1) support role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Remote Working and Technology Requirements - To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing customers. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Employees must work from the same location consistently unless prior approval is obtained. Compensation and Benefits - The starting pay range for this remote role is $18 - $19/hour. - This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Helpdesk Agent - US Remote to join our team in Montgomery, Alabama (US-AL), United States. Must Live in Continental United States This remote role is for an overnight shift working between the hours of 6pm – 6am CT. Role Responsibilities: - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ year in a customer service role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Remote Working and Technology Requirements - To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden. - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary, the new location must meet all Remote Workspace and Technology Requirements. Compensation The starting pay range for this remote role is $16.50 - $17.50/hour. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short- and long-term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally required benefits
Join our team at Surf Bar and embark on a journey of growth and innovation.
Role Description Surf Bar is looking for an IT Help Desk Technician to join our vibrant team in Oklahoma City. This full-time, remote position offers an exciting opportunity to support our technology needs in the food and beverages industry. As an entry-level technician, you will play a crucial role in ensuring that our staff and systems are running seamlessly. In this role, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. Your contributions will enhance productivity and improve the overall experience for our team, enabling us to deliver exceptional service to our customers. We offer a competitive salary range of $20,000 - $80,000 annually, reflecting the importance of IT services in our operations. - Provide front-line support for IT-related issues and inquiries - Troubleshoot hardware and software problems for staff - Maintain and update computer systems and local networks - Assist with the installation and configuration of hardware and software - Monitor system performance and report issues to management - Document all support activities in ticketing system - Contribute to departmental projects and initiatives - Provide exceptional customer service to all team members Qualifications - High school diploma or equivalent; relevant IT certifications are a plus - Basic understanding of computer systems and mobile devices - Strong troubleshooting and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Familiarity with ticketing systems and remote support tools - Basic knowledge of networking concepts is preferred - Interest in pursuing a career in IT and willingness to learn Company Description Join our team at Surf Bar and embark on a journey of growth and innovation.
Role Description We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States. What You Will Do - Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved. - Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments. - Manage user accounts and access permissions using Active Directory and Microsoft 365. - Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting. - Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat. - Escalate complex or recurring problems to the right team with context included. Qualifications - At least 1 year of experience in IT support or a helpdesk role. - Hands-on experience with Windows and macOS. - Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow). - Basic understanding of networking: VPN, DNS, TCP/IP. - You can explain technical issues in plain language without making people feel bad for asking. - Comfortable working independently and staying on top of your queue without someone checking in constantly. Requirements - Salary: $25–$30/hour. Job Overview - Location: Remote. - Seniority Level: Junior.
• Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues • Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices • Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues • Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams • Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access • Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms • Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing • Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution
GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Role Description GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. This role focuses on delivering outstanding customer service while assisting users with: - Mobile device setup - Application support - Login troubleshooting - Basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions This position is well-suited for transitioning service members participating in the Department of Defense (DoD) SkillBridge Program. GovCIO provides an opportunity for service members to gain hands-on experience in: - Enterprise IT support - Customer service operations - Healthcare technology support - Federal contract operations Success in this role requires strong technical knowledge, a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. Shifts (Eastern Time): - 8:00 am - 4:30 pm ET, M-F - 8:30 am - 5:00 pm ET, M-F - 9:00 am - 5:30 pm ET, M-F Qualifications - MILITARY SKILLBRIDGE OPPORTUNITY: GovCIO proudly supports the Department of Defense SkillBridge Program and welcomes applications from transitioning active-duty service members seeking civilian career experience prior to separation from military service. - Participants in the SkillBridge program may receive hands-on training and mentorship in: - IT Service Desk Operations - Technical Troubleshooting and Customer Support - ServiceNow Ticket Management - Mobile Device and Application Support - Incident Escalation Processes - Healthcare Technology Support - Remote User Support and Virtual Collaboration Tools - Federal Contract Operations and Performance Metrics - Professional Communication and Customer Experience Best Practices - SkillBridge participants will work alongside experienced service desk professionals in a structured learning environment designed to help build technical, operational, and customer service skills applicable to civilian IT support careers. Requirements - Military technical training, communications experience, customer support experience, or equivalent military occupational specialty (MOS/AFSC/Rate) experience may be considered in lieu of traditional technical support experience. - High school diploma required; associate degree or bachelor’s degree preferred. - Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). - Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. - Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). - Excellent customer service and communication skills (verbal and written). - Ability to handle confidential information (PHI/PII) with discretion and integrity. - Demonstrated reliability, punctuality, and consistent attendance. - Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. - Must be able to obtain and maintain a Public Trust Security Clearance. - Candidates must possess a valid state-issued REAL ID-compliant driver’s license or a valid U.S. passport to meet requirements for obtaining the required security clearance. - U.S. citizenship required. Benefits - Participation in the DoD SkillBridge Program strongly encouraged for transitioning service members. - Military experience in communications, cyber operations, information technology, medical support systems, or customer support environments is highly valued. - Experience operating in fast-paced, mission-critical environments with strong attention to detail and accountability. - Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. - Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. - Knowledge of medical terminology or prior experience in healthcare IT support. - Prior military service and/or experience working with or supporting the military and veteran community. Professional Qualities - Strong work ethic and accountability - Adaptability and willingness to learn new technologies and processes - Ability to operate effectively in structured, process-driven environments - Strong sense of mission focus, accountability, and service excellence - Ability to work effectively both independently and within a team environment - Effective time management and multitasking ability - Dependable, punctual, and customer-focused - Team-oriented with a collaborative mindset - Attention to detail and quality - Problem-solving and analytical thinking - Confident, calm, and clear communicator Posted Salary Range: USD $0.00 - USD $0.00 /Yr.
Role Description This is a people management role first. We are hiring someone to lead the engineering team day-to-day, managing engineers directly, holding them accountable, running delivery operations, and building the operational infrastructure the team currently lacks from scratch. - There is no existing playbook. - No mature intake process. - No capacity framework. - No defined utilization targets. - No release process. You will build all of it — and you will enforce all of it. Engineering's primary purpose at TNT Growth is client delivery. Every system you build, every process you design, every framework you implement needs to ladder up to that. If it doesn't accelerate client outcomes, it doesn't belong on the roadmap. What You'll Own - Directly manage engineers: 1:1s, performance expectations, coaching, accountability, and career development. - Lead the engineering team in driving impact! - Focus on the HOW of the engineering department's goals; provide strategic and hands-on support to ensure work flows smoothly and maintains excellence. - Ensure team and individual KPIs and deadlines are met, even exceeded. - Monitor project progress in ClickUp and ensure clients are happy with results. - Design and implement a single intake system for all engineering requests. - Triage incoming tickets with enough technical understanding to assess client-critical needs. - Build and maintain a forward-looking capacity plan. - Own the 30/60/90-day engineering calendar. - Assess every incoming client request against the client’s contracted scope of work. - Partner with GMs and client success to ensure the team is building what clients are paying for. - Track scope compliance over time. - Be pro-active! Design and run an early warning system for growing backlogs. - Manage sprint execution: standups, sprint planning, retrospectives, velocity tracking. - Design the team’s operating model. - Define expected utilization targets for each engineer. - Prepare business cases for headcount requests. - Own the communication structure between engineering, ops, client success, growth, and leadership. Qualifications - MUST have 2+ years of experience in engineering management. - MUST have 5+ years in engineering operations, technical program management, or a similar role where you owned delivery infrastructure. - MUST have experience building operational systems from scratch in a team that didn’t have them. - Strong enough technical understanding to triage engineering tickets, assess scope, and challenge estimates. - Client-centric mindset. - Experience with client engagement models. - Comfortable with data. - Experience managing remote, distributed teams across time zones. - AI-literate. - Direct communicator. Compensation - Salary Range: $60k-$120k USD (Global Range, based on location and qualifications) - Flexible PTO and Paid Holidays - For US Candidates Additional Benefits Are Available
Role Description The Director, Enterprise IT Support is a people-first leadership role responsible for building, leading, and continuously improving a high-performing IT support organization. This role delivers value through team development, operational discipline, and a structured service delivery model — not as a hands-on technical expert. The Director owns the design and execution of the tiered support model (Tier 0–Tier 2) and ensures consistent, high-quality service delivery across a broad enterprise IT environment, operating in close partnership with the IT PMO, GRC, and Security teams. PRIMARY DUTIES: - People Leadership & Team Development: - Lead, coach, and develop IT support leaders and senior engineers. - Establish performance expectations, accountability structures, and career pathways. - Build a culture focused on ownership, service quality, and continuous improvement. - Service Delivery & Operations: - Own and mature the enterprise IT service delivery model including SLAs, escalation, and performance reporting. - Ensure consistent execution of incident, request, problem, and change management processes. - Tiered Support Model Ownership: - Design and continuously improve the Tier 0 (self-service), Tier 1 (service desk), and Tier 2 (technical escalation) model. - Increase automation and self-service adoption to reduce ticket volume. - Technology Operations Oversight: - Provide governance-level leadership across infrastructure, endpoint, identity, ITSM platforms, M365, and business application support. - This is a leadership role, not a hands-on technical position. - Cross-Functional Alignment: - Partner with IT PMO for operational readiness. - Align with GRC for compliance and audit adherence. - Coordinate with Security for incident response integration. - Ensure operations align with enterprise IT strategy. - Vendor & Financial Management: - Manage key vendor relationships and performance outcomes. - Own and manage an IT operations budget of approximately $5M. - Drive cost optimization and efficient resource utilization. Qualifications - Strong people leadership and team-building capabilities with a demonstrated track record. - Ability to operate effectively in a matrixed, cross-functional IT organization. - Broad working knowledge of enterprise IT domains; deep subject matter expertise not required. - Ability to translate strategy into operational execution. - Strong communication skills with both technical and business stakeholders. Requirements - Bachelor’s degree in Information Technology, Business, or a related field required. - 5+ years leading IT operations, infrastructure, or support teams. - Proven experience managing leaders or senior technical staff in a matrixed environment. - Experience operating or improving a tiered IT support model (Tier 0–Tier 2). - Exposure to multi-domain IT environments: infrastructure, security, endpoint, and applications. - Experience with ITSM platforms and vendor performance management. - Experience managing operational budgets and performance metrics. - Fluent in English required; additional languages beneficial for global coordination. Benefits - Competitive benefits package. - Continuous training and development opportunities. Physical Demands - Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. - Ability to communicate effectively verbally and in writing. - Ability to see and read computer screens and printed documents, including prolonged periods at a screen. - Ability to travel to meet with clients or attend industry events. Work Environment - Remote. If based near a New Era Technology office (FL, IN, NY, MA, or PA) then Hybrid may be an option. - Travel to New Era Technology offices and client sites as needed. - Regular interaction with cross-functional teams and vendor partners across multiple time zones. Expected Hours of Work - Monday – Friday, 8am – 5pm Eastern Time. - Required hours may vary based on business needs, incident response, and global coordination obligations. Travel - Up to 10% travel may be required. Salary - $125,000 - $150,000 depending upon experience.
Quavo is a leading provider of automated dispute management SaaS solutions for issuing financial institutions.
Role Description Quavo is looking for authentic and courageous professionals to join our team. If you're a driven, accountable, and innovative problem solver who thrives in a collaborative environment — working alongside like-minded teammates who are passionate about improving the client experience — then you're going to love working at Quavo! As an IT Intern at Quavo, you'll be an integral part of the team that keeps our internal technology running smoothly. Working closely with senior IT staff, you'll help maintain the health and integrity of our information systems — managing user access, supporting internal tools, and responding to employee requests. This role is a great fit for someone eager to build hands-on IT experience in a fast-paced, team-driven environment where your contributions genuinely matter. - Process and manage user access requests - Monitor dashboards to track, prioritize, and follow up on open issues and requests - Collaborate with Quavo employees to troubleshoot and resolve identified issues - Support project management tools including Azure DevOps, Confluence, and Jira - Provide laptop setup and support for internal staff Qualifications - Familiarity with Windows environments - Ability to juggle multiple tasks and prioritize effectively - Comfortable working independently with minimal supervision - Strong verbal and written communication skills, with the ability to work effectively across teams and with business stakeholders - A collaborative mindset and eagerness to contribute to a team-oriented culture
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