Quavo Fraud & Disputes

• Lead the planning of priority integrated marketing programs across campaigns, launches, events, customer communications, website updates, and sales activation moments. • Translate marketing priorities into clear program briefs, launch plans, stakeholder inputs, asset needs, and follow-through motions. • Partner with Demand Generation and Product Marketing to ensure campaign themes, product narratives, content, sales plays, and customer proof show up as one connected market story. • Own website governance and roadmap coordination for Quavo.com, ensuring the site reflects current positioning, product priorities, customer proof, campaign needs, and buyer journey gaps. • Help build Quavo’s customer marketing foundation in partnership with Client Success and Account Management, starting with lifecycle communications, customer engagement, advocacy, and reference workflows. • Build and maintain a practical marketing funnel and account scoring framework in partnership with Demand Generation and Revenue Operations.

• Quavo Fraud & Disputes is seeking a driven, strategic, and values-aligned Sales Director to lead our Tier 2 Account Executive team and Sales Development Representative (SDR) organization focused on community banks, regional banks, and credit unions. • Reporting to the Vice President of Sales, this leader is a critical execution layer between company strategy and field performance — managing and coaching a team of AEs while staying personally engaged in key deals. • This is a hands-on leadership role at the heart of Quavo’s growth engine. • The Sales Director will lead both the Tier 2 AE team and the SDR organization — owning top-of-funnel pipeline generation through SDR activity, full-cycle pipeline creation and bookings targets for the Tier 2 FI segment, enforcement of a disciplined sales methodology across both teams, and serving as Quavo’s credible voice with senior decision-makers at financial institutions. • As Quavo continues to scale, this role is designed to grow — absorbing additional direct reports (expanded AE territories or other GTM functions) as the organization evolves.

Role Description The Strategic Account Executive reports to the VP of Sales and is responsible for driving strategic U.S. market penetration, expanding market share, and delivering revenue growth across enterprise issuing financial institutions, fintech platforms, and processor partners. This role focuses on developing and closing large, complex SaaS agreements while expanding Quavo’s presence within the broader fintech and payments ecosystem. The ideal candidate brings deep experience selling into banks, credit unions, fintech platforms, or issuer processors and is comfortable navigating executive-level stakeholders across technology, operations, fraud, and risk functions. As a senior member of the sales organization, the Strategic Account Executive will lead strategic account development, enterprise deal strategy, and proactive outbound pipeline generation to drive long-term growth and client partnerships. Responsibilities - Utilize a consultative enterprise sales approach to ensure Quavo’s solutions align with the technical and operational needs of issuing financial institutions while building trusted long-term partnerships. - Develop and execute strategic account plans for key financial services and fintech organizations to drive expansion and market penetration. - Embody the Quavo Proven Process by collaborating across a matrixed organization to guide clients through complex enterprise sales cycles. - Drive proactive outbound pipeline generation by identifying and developing opportunities within banks, credit unions, fintech platforms, and issuer processor ecosystems. - Lead complex deal cycles that involve multiple stakeholders including fraud, operations, technology, risk, and executive leadership teams. - Leverage market trends, industry insights, and competitive intelligence to pursue high-value strategic opportunities while managing a balanced pipeline. - Maintain accurate opportunity tracking, forecasting, and pipeline management within Salesforce to support predictable revenue reporting and marketing initiatives. - Stay informed on industry developments across banking, fintech infrastructure, fraud prevention, and dispute management technologies. - Provide input to strategic sales and go-to-market decisions that influence Quavo’s expansion within the financial services sector. - Consistently meet or exceed revenue goals by executing disciplined enterprise sales strategies and targeted account engagement. - Represent Quavo at client meetings, executive briefings, and industry conferences to strengthen relationships and expand brand presence. Qualifications - 5+ years of experience selling SaaS or technology solutions into issuing financial institutions, fintech platforms, or payments ecosystem partners. - Proven success closing complex enterprise SaaS deals with multiple stakeholders and long sales cycles. - Demonstrated ability to build outbound pipeline and create net-new opportunities within strategic accounts. - Experience navigating large financial organizations and engaging with senior decision-makers. - Strong negotiation, deal structuring, and closing skills in enterprise environments. - Ability to accelerate deals and drive results while collaborating cross-functionally with product, implementation, and executive leadership teams. - Strong focus on long-term client success, relationship development, and account expansion. - Highly self-driven with the ability to operate effectively in a fast-paced, goal-oriented environment. - Experience thriving in startup or high-growth fintech environments. - Willingness and ability to travel 50%+ for client meetings, conferences, and Quavo-hosted events. Preferred Qualifications - Strong business and technical understanding of banking infrastructure, fintech platforms, and payments ecosystems. - Experience selling into or working with issuer processors, digital banking providers, or payments technology platforms. - Deep understanding of fraud prevention, disputes management, and financial services operations. - Experience with Salesforce, ZoomInfo, Confluence, SharePoint, and Sales Navigator. - Bilingual Spanish and English.

• Design, build, and maintain scalable data pipelines and ETL/ELT processes that support real-time and batch data flows across Quavo's platform • Implement and optimize Snowflake schemas, including dimensional models, ER design, and normalization strategies aligned to API and reporting needs • Translate data product requirements — API contracts, data schemas, and SLA targets — into production-grade implementations • Monitor data quality, pipeline reliability, and latency; define and enforce data contracts to ensure consistency across consumers • Develop and maintain RESTful APIs that expose data platform capabilities to internal teams and external partners • Partner with the Product Manager on API versioning, deprecation policies, and developer-facing documentation • Build integrations with financial systems and third-party data providers, ensuring data integrity and regulatory compliance • Lead end-to-end delivery of releases, patches, and hotfixes for Node.js applications deployed on AWS • Design software solutions that align architecture and cloud services with the overall IT and AWS strategy • Build and maintain front-end interfaces (Vue/Vuetify, HTML5, CSS3) that surface data insights to end users

Role Description Quavo is looking for authentic and courageous professionals to join our team. If you're a driven, accountable, and innovative problem solver who thrives in a collaborative environment — working alongside like-minded teammates who are passionate about improving the client experience — then you're going to love working at Quavo! As an IT Intern at Quavo, you'll be an integral part of the team that keeps our internal technology running smoothly. Working closely with senior IT staff, you'll help maintain the health and integrity of our information systems — managing user access, supporting internal tools, and responding to employee requests. This role is a great fit for someone eager to build hands-on IT experience in a fast-paced, team-driven environment where your contributions genuinely matter. - Process and manage user access requests - Monitor dashboards to track, prioritize, and follow up on open issues and requests - Collaborate with Quavo employees to troubleshoot and resolve identified issues - Support project management tools including Azure DevOps, Confluence, and Jira - Provide laptop setup and support for internal staff Qualifications - Familiarity with Windows environments - Ability to juggle multiple tasks and prioritize effectively - Comfortable working independently with minimal supervision - Strong verbal and written communication skills, with the ability to work effectively across teams and with business stakeholders - A collaborative mindset and eagerness to contribute to a team-oriented culture

• Own the annual operating plan (AOP), rolling forecasts, and long-range plan (LRP) across all functions. • Build and maintain a financial model: ARR bridge, NRR, CAC/LTV, Rule of 40, and free cash flow. • Lead scenario planning and capital allocation analysis in partnership with the CFO. • Serve as the embedded finance partner to Sales, Marketing, Product, and Engineering leadership. • Develop and own GTM analytics: pipeline coverage, quota attainment, CAC payback, and segment-level unit economics. • Lead monthly or quarterly department budget reviews with variance analysis, leading indicators, and actionable commentary. • Lead preparation of board materials, investor decks and relations, and lender reporting packages. • Own the KPI dashboard and management reporting infrastructure; drive adoption across the leadership team. • Support equity events, M&A diligence, and credit facility compliance reporting as required. • Build and lead a high-performing FP&A team as the company scales; currently a lean function with high expectations. • Architect the financial systems and data infrastructure to support a scalable business. • Drive automation and process improvement to shorten forecast and budgeting cycles.

• Translate Quavo's ICP, account tiers, buyer personas, and revenue goals into a focused demand strategy across banks, credit unions, fintechs, processors, and sponsor banks. • Partner with Product Marketing to maintain a current view of Quavo's target buyers, including their priorities, buying process, key stakeholders, and the conditions that create urgency for fraud and disputes solutions. • Define the priority account segments, buying group members, pain points, and campaign themes for each quarter, and adjust focus as market conditions and sales priorities shift. • Build account-based programs that use account fit, intent, enrichment, regulatory triggers, leadership changes, hiring patterns, and sales input to prioritize the right accounts and individuals. • Develop campaigns for priority accounts that connect digital, sales outreach, executive programs, and events into a coordinated program, each with a defined audience, buyer problem, message, and measurement plan. • Own the integrated campaign calendar across digital, email, paid, webinars, lifecycle nurture, partner programs, and sales-activated plays, maintaining clear ownership, follow-up motions, and performance visibility across all active programs. • Design and run high-touch programs such as executive dinners, roundtables, conference moments, customer-led sessions, partner events, and other account-based experiences. • Build the field operating model, including audience strategy, invitation approach, sales coordination, experience design, post-event follow-up, and account intelligence capture. • Ensure field programs are integrated into broader account journeys, with clear connections to priority accounts, buying group engagement, active opportunities, and next-step motions. • Improve conversion from engaged account to qualified sales conversation by strengthening offers, scoring, follow-up, proof points, ROI content, and competitive context. • Define the demand measurement framework and run a regular cadence with Sales and Revenue Operations to review pipeline contribution, campaign performance, and account progression. • Use performance data, AI, and automation to identify conversion gaps, test improvements, and optimize programs across the full funnel.

Role Description You will work closely with a Senior Product Manager (Data/API) who owns the strategy and roadmap for Quavo’s data platform and API-driven products. This Product Manager defines API contracts, data schemas, SLA targets, integration patterns, and relies on a strong engineering partner to turn those definitions into a reliable, scalable reality. Success in this role means building a trusted partnership with the Product team: - Translating requirements into technical solutions - Surfacing engineering constraints early - Co-owning delivery outcomes across data pipelines, APIs, and platform reliability We look for people who are: - Innovative — who act, learn, and improve with pace and intent - Accountable — who own outcomes from decision to result If you thrive in an environment where your technical decisions have real impact and autonomy is the norm, this role is for you. This role is not sponsorship eligible. Applicants must be legally authorized to work in the United States without employer visa sponsorship, now or in the future. Responsibilities - Data Platform & Pipeline Engineering - Design, build, and maintain scalable data pipelines and ETL/ELT processes that support real-time and batch data flows across Quavo's platform - Implement and optimize Snowflake schemas, including dimensional models, ER design, and normalization strategies aligned to API and reporting needs - Translate data product requirements — API contracts, data schemas, and SLA targets — into production-grade implementations - Monitor data quality, pipeline reliability, and latency; define and enforce data contracts to ensure consistency across consumers - API Development & Integration - Develop and maintain RESTful APIs that expose data platform capabilities to internal teams and external partners - Partner with the Product Manager on API versioning, deprecation policies, and developer-facing documentation - Build integrations with financial systems and third-party data providers, ensuring data integrity and regulatory compliance - Full Stack Development & Cloud Engineering - Lead end-to-end delivery of releases, patches, and hotfixes for Node.js applications deployed on AWS - Design software solutions that align architecture and cloud services with the overall IT and AWS strategy - Build and maintain front-end interfaces (Vue/Vuetify, HTML5, CSS3) that surface data insights to end users Qualifications - 5+ years of full stack development experience with a meaningful focus on data-intensive applications, including hands-on ownership of data pipelines, ETL/ELT processes, or API-driven data products in production - Proficiency with Snowflake or similar platforms, including schema design, query optimization, and working with large datasets across real-time and batch processing patterns - Proficiency in Node.js and JavaScript frameworks (e.g., Vue/Vuetify), with knowledge of front-end technologies including HTML5 and CSS3 - Hands-on experience with AWS services: EC2, S3, Lambda, and DynamoDB - Familiarity with CI/CD pipelines using Bitbucket and Bitbucket Pipelines Preferred Qualifications - AWS certification (e.g., AWS Certified Developer or AWS Certified Data Analytics) - Experience with Docker and container orchestration (e.g., Kubernetes) - Financial industry experience, particularly in fintech, payments, disputes, or fraud - Exposure to data observability tooling, data quality frameworks, or data contract implementations - Experience contributing to AI/ML-adjacent data products or feature pipelines - Familiarity with Agile Scrum Development

• Define product strategy, roadmap, and priorities for data platform and API-driven capabilities • Own the definition and lifecycle of data products and APIs, including versioning, scalability, and long-term maintainability • Define target consumers (internal teams, developers, partners), integration use cases, and business impact • Define API contracts, data schemas, and integration patterns to ensure consistency, usability, and extensibility • Treat developers and integration partners as primary customers, improving developer experience, documentation, and ease of integration • Partner closely with engineering and data teams to deliver data pipelines and APIs • Define and manage SLAs, performance expectations, and reliability standards for data and API products • Communicate product vision, strategy, and roadmap to internal teams and external stakeholders • Engage with internal and external consumers to gather feedback, validate integration use cases, and continuously improve platform usability • Define and monitor key metrics such as API adoption, usage, latency, reliability, and integration success rates

• Partner with Product Managers to translate product strategy, roadmap, and priorities into detailed, actionable work • Own and manage the product backlog for data platform and API capabilities, including grooming, prioritization, and refinement • Write clear, detailed user stories and independently author acceptance criteria that enable engineering and QA to execute without ambiguity • Define and document API behaviors, data structures, and integration requirements in collaboration with engineering and data teams • Ensure clarity and completeness of requirements for data pipelines, APIs, and integrations, including edge cases and failure scenarios • Partner closely with engineering to answer questions, resolve ambiguity, and unblock execution throughout the development lifecycle • Actively participate in Scrum ceremonies, including sprint planning, standups, reviews, and retrospectives, maintaining a high-velocity delivery cadence • Manage, maintain, and protect scope of product work to ensure timely and effective delivery • Regularly communicate status, risks, and blockers to Product Managers and stakeholders • Pair with Product and Delivery leadership to anticipate tradeoffs, sequencing decisions, and scope adjustments • Develop deep subject matter expertise in assigned data and API domains, serving as a go-to resource for internal teams • Support validation of delivered functionality, ensuring it meets defined acceptance criteria and quality expectations • Incorporate regulatory, data governance, and security requirements into product definitions and execution • Leverage AI tools to accelerate documentation, analysis, and workflow efficiency