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• Help answer end-user questions by supporting phone calls, chats, and web inquires • Serve as a go-to resource for clients and end-users needing technical assistance via phone, chat, or email • Aim to resolve issues on the first interaction, while clearly and professionally guiding clients through their options • Take ownership of assigned client accounts by managing and resolving issues from start to finish • Accurately document interactions and solutions in the ticketing system • Use the knowledge base to research and find the best solutions for client need • Escalate complex or unclear issues—and any outdated knowledge base content—to a supervisor • Represent the company positively by building strong, professional relationships with clients • Continuously learn and grow by participating in training programs to support a variety of clients • Deliver fast, accurate, and friendly solutions that create a great client experience • Install, maintain, and troubleshoot computers, printers, phones, and other equipment • Diagnose and resolve hardware and software issues • Complete software installations and updates • Build strong, collaborative relationships across teams and departments
• Provides high-level architectural expertise to managers and technical staff • Develops architectural products and deliverables for the enterprise and operational business lines • Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development • Sets functional and technical standards for the effective management of IT and Operations • Advises of feasibility of potential future projects to management • Research the API capabilities, specifically with respect to ServiceNow and SAP • Demonstrate the successful testing of data exchanges between the EA repository and ServiceNow through the use of the respective software APIs
Founded in 1990, World Wide Technology (WWT) is a global systems integrator with $13.4 billion in annual revenue that provides digital strategy, innovative technology and supply chain solutions to large public and private organizations.
Role Description We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics. In the Team Lead role, you will: - Lead a team of six Analysts and Developers. - Manage relationships with system integrators and external partners. - Oversee platform delivery. - Partner closely with the Product team to support priority initiatives as needs arise. This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers. As a member of our leadership team, you will: - Provide leadership and promote WWT Core Values and best practices. - Grow and develop members of your team through regular 1-on-1s, coaching, and recognition. - Provide input into team members’ compensation, hire/performance improvement decisions, and promotions. - Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement. - Escalate and remove impediments from the teams to help them be as effective as possible. - Work with the team to provide innovative IT solutions to business challenges that align with the product strategy. - Help with the ongoing development and support of existing business processes. - Facilitate trainings for team members on the tools and project functionalities. - Participate in the design of complex solutions. - Maintain our PSA platform to foster excellent end-user experience. - Provide functional and technical leadership while promoting best practices and direction to team members. - Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards. - Manage training budget and provide input to staffing decisions for the team. - Determine and act upon staffing needs of the team in collaboration with other leaders. - Manage relationships with vendors (3rd party vendors, staffing vendors). - Incorporate business feedback into strategic planning and drive towards increased predictability of delivery. - Prepare and deliver informal and formal presentations to the team, department, other IT teams, and business partners. - Inspire lasting relationships with team members, leaders, and customers; building trust through proven results and added value. - Think beyond the day-to-day, talk about possibilities, create milestones and goals to gather support for team vision. - Effectively cope with ambiguity and change, fostering an environment of creativity and innovation. Qualifications - Bachelors, Masters, or MBA degree preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree. - Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials, or have worked in a Project Portfolio Management Platform before. - Minimum of 2-5 years prior experience and passion for managing and developing people through coaching, mentoring, and servant leadership. - Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. - Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred. - Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities. - Experience in design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. - Utilize AGILE processes, methodologies, and practices. - Previous experience managing project initiatives across multiple IT and business organizations. Requirements - Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.
Role Description IT Audit Associates play an integral part in the audit work performed by the Firm and will work on all aspects of an audit, from planning to execution and completion. This work will include tests or procedures performed under general supervision that allow the Firm to collect sufficient evidence to assess whether the clients are up to date with the latest international organization reporting standards. You will help to ensure the completion of fieldwork related to client engagements including: - System and Organization Controls (SOC) audits - IT General Controls support - HITRUST Cyber Security Framework - Cyber security Assessments - ISO Assessments - Sarbanes-Oxley - Internal Audits - Agreed Upon Procedures engagements You will also interact with clients to identify and resolve audit issues. The breakdown of your work will be: - 70% project work - 15% client facing - 10% internal meetings - 5% continued learning Qualifications - Current enrollment in a bachelor's or master’s program in business, accounting, finance, management information systems, computer science or equivalent - Dual degree in Accounting and Information Systems preferred - Plan to complete 150 semester/225 quarter unit requirement for CPA licensure eligibility between December 2026 – August 2027 strongly preferred Requirements - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Benefits - Medical, dental, vision - Generous PTO plan and paid sick time - Flexible work arrangements - 401K with Profit Sharing - Wellness program - Generous parental leave - 11 paid holidays
General Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, General Dynamics has p
Role Description We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. As a task lead supporting Federal Energy Regulatory Commission (FERC), a typical day will include: - Answer and respond to customers' requests via phone and email - Identify, research, and resolve customer issues - Provide accurate and timely ticket documentation - Meet and exceed required metrics and Service Level Agreements (SLAs) - Provide timely updates and follow up to customers - Escalate to internal representatives or system support specialists when appropriate - Identify and appropriately communicate recurring problems - Evaluate and prioritize customer problems and complaints - Comply with documented regulations, processes, and procedures - Other responsibilities as may be required by management Qualifications - Bachelor’s Degree - 1+ year experience in help desk/call center environment - Excellent oral and written communication skills - Strong problem-solving skills - Team player with a strong commitment to customer satisfaction Requirements - Computer Hardware - IT Customer Support - Service Level Agreement (SLA) - ServiceNow Platform - Written Communication Benefits - Variety of medical plan options, some with Health Savings Accounts - Dental plan options - Vision plan - 401(k) plan with company match - Full flex work weeks where possible - Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
Role Description We are seeking a dynamic and experienced Help Desk Manager to lead our Business Operations Services Center (BOSC) Help Desk operations. This role will be pivotal in managing the daily operations and stakeholder relationships, leading staff development opportunities, and driving continuous innovation to deliver an exceptional customer experience. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Key Performance Indicators (KPIs) and driving the program forward through strategic insight and proactive management. Qualifications - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s Degree in a related field is required. - Minimum of eight (8) years’ experience working in Medicare programs preferred. - Dynamic leader that has successfully managed a Help Desk team of 100+. - Experience leading a progressive help desk to bring a fresh set of ideas for improvement while leading a large team with potential to scale the program. - Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. - Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. - Experience with continuous improvement methodologies and commitment to driving process optimization. - Proficiency with tools such as SNOW/CXOne/JIRA/Confluence. Requirements - Lead and manage the Help Desk team, including recruitment, onboarding, training, professional development, and performance evaluation. - Design, implement, and continuously improve help desk procedures, standards, and best practices to ensure high-quality support services. - Ensure timely resolution or appropriate escalation of all support inquiries related to supported applications and systems. - Monitor and manage ticket queues, prioritize escalations, and ensure adherence to established service level agreements (SLAs). - Analyze historical data and forecast trends to provide data-driven insights and recommendations for continuous improvement. - Oversee the creation, maintenance, and enhancement of knowledge base content to support efficient issue resolution. - Communicate effectively with internal and external stakeholders, ensuring inquiries and concerns are addressed promptly and thoroughly. - Collaborate with internal program teams to support the implementation of new technologies, tools, and procedures. - Ensure compliance with organizational policies, procedures, and operational standards. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career as we grow. - A culture that fosters inclusion and opportunity for all. Public Trust Clearance This role will require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Role Description This is a remote position. Currently, we have an immediate opening for a Payments Technical Specialist. The Payments Technical Specialist provides technical support to both members and employees with support as it relates to products and services. This includes but is not limited to member issues requiring specialized research. In addition, they are involved in testing and training of new products, services, and other upgrades. - Assisting members and employees with all inquiries related to technical support, which includes troubleshooting, researching, and training for online, mobile services, and 3rd party services. - Working closely with vendors on new rollouts and member-related issues to ensure timely service levels are met, including but not limited to Mobile Banking, Online Banking Platform, Bill Pay, Visa FireFirst Card App, and Digital Wallets. - Conducting required testing for system upgrades for DNA, CCM, Visa DPS, Trism, and other platforms. - Performing periodic reviews and updates of training manuals, guides, presentations, procedures, and policies to ensure all information is up to date relating to online and mobile related services. - Participating on project teams by providing specialized knowledge, skills, or resources to progress the business. - Creating and delivering reports to stakeholders as needed. - Acting as back-up to other team members and Payment Services as needed. - Participating in special projects and performing other assignments as needed. Qualifications - Education: High school diploma or GED. - Experience in one or more of the following: IT, customer service, account management, or banking. - Experience troubleshooting software, browsers, or hardware integration. Company Description Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
Peraton Corporation, a national security company headquartered in Herndon, Virginia, supplies solutions for mission-critical programs and systems. Founded in 2017, Peraton's missio
Role Description Peraton is seeking an Information Technology (IT) Program Manager (PM) as the senior functional and managerial authority responsible for planning, directing, and overseeing all contractor activities that deliver secure, reliable, and scalable cloud infrastructure services for a large federal civilian agency. The Program Manager ensures full compliance with PWS, federal IT policies, and the federal civilian agency's strategic modernization goals while serving as the primary liaison between the contractor and government leadership. This opportunity will support the modernization of a large-scale multi-tenant cloud ecosystem, providing critical enterprise-wide support for more than 40 million users in a complex stakeholder environment. This position requires senior level leadership skills combined with modern cloud and industry leading technical capabilities including product development, strict security compliance, latest technology cloud solutions, reliable application delivery with SaaS and Artificial Intelligence integrations and rapid continuous delivery. Core Responsibilities: - Program Execution & Oversight: Directs all aspects of program performance, including scope, schedule, cost, quality, and risk management for cloud infrastructure services. - Compliance & Security: Oversees adherence to FedRAMP, FISMA, Zero Trust Architecture principles, the federal civilian agency security policies, and all relevant federal standards. - Service Management: Implements ITIL aligned processes for incident management, change control, configuration management, and continuous monitoring. - Performance Reporting: Develops and delivers dashboards, metrics, and reports demonstrating SLA/KPI compliance and operational health. - Budget & Resource Management: Manages staffing, labor categories, subcontractors, and financial performance to ensure efficient and compliant program operations. Leadership and Collaboration Responsibilities: - Government Engagement: Serves as the primary point of contact for the CO, COR, Government Task Leads, and the federal civilian agency program stakeholders. - Cross Functional Coordination: Collaborates with development, cybersecurity, operations, and data teams to support DevSecOps pipelines and integrated cloud services. - Strategic Alignment: Translates federal civilian agency mission needs into actionable technical and operational plans that support availability, scalability, and modernization. - Team Leadership: Guides multi-disciplinary teams, fosters a culture of accountability and continuous improvement, and ensures high quality service delivery. - Risk & Issue Resolution: Leads proactive identification, mitigation, communication of risks, dependencies, and operational challenges. - Stakeholder Communication: Provides clear, timely, and transparent communication to government leadership, ensuring shared understanding of priorities, progress, and decisions. Position could support/work across multiple enterprise-wide efforts within Peraton. Qualifications - 16 years of experience, may have management experience - Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field. Advanced degree preferred. - Minimum fifteen (15) years of relevant experience managing large scale federal IT or cloud infrastructure programs. - Strong understanding of cloud architectures, networking, security, and cost optimization strategies. - Proven ability to lead multi cloud operations in high availability, mission critical environments. - Deep familiarity with federal cybersecurity frameworks, including FISMA, FedRAMP, NIST SP 800 53, and Zero Trust. - Experience implementing ITIL, Agile, and DevSecOps methodologies. - Exceptional communication, stakeholder management, and executive briefing skills. - Ability to manage complex technical programs with competing priorities and evolving requirements. - Demonstrated success in leading diverse technical teams and subcontractors. Requirements - U.S. Citizenship required - Ability to obtain agency clearance (public trust) Preferred Qualifications - Top Secret clearance preferred - Professional certifications strongly desired, such as: - PMP, PgMP, or equivalent program management certification - ITIL Foundation or higher - SAFe, Scrum, or Agile certifications - Cloud certifications (AWS, Azure, or equivalent). Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Target Salary Range $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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• Provide support to employees across all locations via helpdesk, email, and chat. • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used. • Diagnose and provide basic network and VPN support. • Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications. • Ensure that leaving employees are offboarded from all systems and applications in a timely manner. • Conduct audits of applications to verify that access controls are correctly implemented. • Install and configure computer systems and applications within the company. • Work with third-party vendors to repair hardware issues. • Support endpoint security standards (2FA, antivirus, firewall, etc.). • Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed. • Handle account deactivation for the offboarding users in a timely manner and ensure data is securely suspended. • Communicate with the proper people about the offboarding activity. • Take ownership of the IT project-related tasks. • Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization. • Deliver IT suggestions and improvements to the existing technologies that benefit the entire organization.
Role Description We are looking for a detailed, self-starter to join our IT team by filling this essential role of IT Intern. This department supports Workday Human Capital Management and VNDLY, Infor / Lawson Payroll, and applications related to Banner Volunteers, Gift Shops, and Banner Foundation. - Support running payroll for Banner’s 55,000+ employees. - Maintain the Gift Shops single Point of Sale / Inventory system. - Report volunteer data to downstream vendors. - Support the Banner Foundation Employee donation application. - Assign security for several applications. - Current projects include implementing Workday Financials (Payroll), developing a new Volunteer Management system, and a new provider pay application. - Annual projects include Archiving Payroll, Open Enrollment for Benefits, Fiscal Year-end including W-2’s, Annual Application Upgrades, and Archiving of Data, Merger and Acquisitions. As an I/T Intern, you will work alongside and be mentored by a collaborative team. You will participate in: - Cross-training sessions. - Creative brainstorming sessions. - Entry-level tasks on various projects. Tasks include: - Collaboration on developing automations. - Testing plans. - Maintaining project documentation. - Troubleshooting failed jobs. The Department asks that candidates work 20 hours between 8 am and 5 pm while school is in session, and 40 hours when school is not in session. To be considered for this role, you must currently be enrolled in an accredited college program related to the internship. This position can be remote ONLY if you live in AZ, CA, CO, NE, NV, or WY. Qualifications - Currently enrolled in an accredited college program with coursework related to the internship or general knowledge normally obtained through the completion of a college degree. - Recent completion of an accredited certificate program is required, depending on the area of focus. - 0-2 years of related work experience, education, or general knowledge of Information Technology. - Effective verbal and written communication skills. - General knowledge related to the department/unit/area of study. Requirements - Proficiency with commonly used office software and personal computers may be necessary, depending on assignment. - Additional related education and/or experience preferred. Benefits - Health and financial security options. - Focus on being the best at what you do and enjoying your life. Company Description Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health believes it might pay for this job. Actual pay will be based on years of relevant work experience, education, certifications, skills, and geographic location. Our organization supports a drug-free work environment. EEO/Disabled/Veterans.
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