This page tracks remote it support openings that are location-eligible for Pennsylvania.
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Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.
• Responsible for answering inbound and outbound contacts • Document the contact details within the ticketing system(s) • Provide customers with timely and accurate responses • Assist customers in troubleshooting and resolving problems • Interface well with customers at various levels of seniority • Serve as the initial point of contact for troubleshooting hardware/software issues • Address support requests received over the phone, chat, or email and/or web-based systems • Properly diagnose issues and route unresolved issues to the next level of support • Perform account password administration and process new user account requests • Monitor customer problems to ensure prompt service/resolution is provided • Remain on queue and available to assist end users during specified shift
SGP is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities.
• To diagnose, maintain and repair IT systems. • Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. • To navigate, guide and apply necessary base configuration changes in various system interfaces. • Tier 1-2 End-user support including help escalating to contracted other 3rd party providers. • Simple migration tasks between software and applications. • Create and maintain technical documentation for both IT and End User audiences. • Other basic and intermediate IT administration tasks mutually agreed upon. • Maintain approved on-going training, research, and troubleshoot concepts in Dev environment. • Work with Managers and HR to Onboard/Offboard personnel. • Partake in company meetings. • Provide guidance, training, and mentorship to junior IT team members. • Work with diverse people, companies, time zones, platforms, and varying levels of demands. • Work on Special Projects for IT Division.
Role Description We are seeking a detail-oriented and organized Permit Technician to manage a high weekly volume of permit submittals across Florida jurisdictions. The ideal candidate will have strong Florida permitting experience across a wide service area, sharp organizational skills, and the ability to move a large number of applications through many different building departments accurately and efficiently. Key Responsibilities: - Prepare, submit, and track a high volume of permit applications with local and state agencies each week. - Manage submittals through various Florida building department portals. - Review permit requirements to ensure compliance with regulations and company policies. - Respond to comments and corrections, and resolve deficiencies to keep applications moving toward approval. - Maintain detailed records of permits, approvals, and related documentation. - Communicate with municipal departments and regulatory agencies to resolve permitting issues. - Assist project managers and clients in navigating the permitting process. - Coordinate documentation, plans, and supporting materials to ensure complete, first-pass submittals. Qualifications - Previous experience in Florida permitting required, ideally across multiple jurisdictions and a large service area. - Experience in a high-volume permitting environment, such as a windows and doors, roofing, HVAC, or firm serving many municipalities, is a strong plus. - Familiarity with municipal and county permitting portals and submittal processes. - Strong knowledge of local and state permitting processes. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Excellent organizational and time management skills, with the ability to handle a large, steady volume of submittals accurately. - Strong communication and interpersonal abilities, including persistent follow-up with building departments. - Ability to work independently and collaboratively in a fast-paced environment. Requirements - Direct experience submitting through the permitting systems used by each of the building departments within Miami-Dade County. - Knowledge of basic Florida Building Code and permitting requirements. - Experience with private provider workflows and permitting. Benefits - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Vision insurance Company Description Tew & Taylor has been a trusted name in building code inspections and plan review services since 2008. Our mission is to provide expert services with a strong emphasis on accuracy, timeliness, and exceptional customer service.
The nation's largest commuter airline connecting communities across the United States and Caribbean for over 30 years.
• Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person • Maintain proficiency with the responsibilities of reservations and airport agents • Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels • Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system • Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process • As time allows, review PNRs to ensure passengers are check-in ready • Assist with maintaining the department’s reference materials • Reinforce training when assisting employees • Support and encourage frontline agents to prevent customer service failures • Participate in additional/regular training sessions to maintain subject matter knowledge • Additional duties assigned
• Manage enterprise IT service delivery, planning, coordination, and resource availability for the ABMC Microsoft enterprise support contract. • Oversee transition services, proactive maintenance, reactive technical support, and on-demand application development. • Develop and manage comprehensive project documentation, including the Program Management Plan, Quality Control Plan, and Risk and Issue Log. • Deliver Monthly Contract Status Reports detailing completed work, CLIN hours utilized, ticket trends, SLA performance, and open risks. • Coordinate with the ABMC Change Control Board (CCB) to authorize production changes and manage emergency change procedures. • Manage the prioritized product backlog, iteration planning, and sprint resource allocation for business application development. • Retain ownership of incident escalation, tracking, and status communication when issues require support from Microsoft or other third-party vendors. • Ensure all contract deliverables undergo quality control reviews for technical accuracy, completeness, and Section 508 accessibility compliance.
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work. Strategic Planning Cost Estimating Budget Programming and Justification Budget Execution Acquisition Management Financial Systems Support & Integration
Role Description MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager will lead and oversee Defense Agencies Initiative (DAI) helpdesk operations supporting Naval Special Warfare (NSW) financial management and accounting users. The Helpdesk Manager will provide leadership, supervision, and operational oversight for a team responsible for delivering Tier 1 support, user training, issue resolution, reporting, process improvement, and business process automation initiatives. The successful candidate will serve as the primary interface between government stakeholders, DAI users, and contractor personnel, ensuring efficient support operations, timely issue resolution, and continuous improvement of service delivery processes. This role is fully remote. The Helpdesk Manager may perform a combination of some or all of the following duties: - Monitoring unresolved Production Support Requests (PSRs) and trouble tickets. - Preparing recurring operational status reports. - Ensuring compliance with established Service Legal Agreements (SLAs). - Leading the helpdesk process improvement initiatives through automation, including dashboard development and robotic process automation (RPA). - Leveraging expertise in financial, accounting, auditing, and reporting systems to improve operational efficiency. - Developing and delivering user training and creating supplemental learning materials. - Maintaining training schedules, supporting business process standardization, authoring and updating process documentation and user handbooks, and establishing communities of practice. - Collaborating with Government stakeholders to ensure DAI business processes, training, and operating procedures remain accurate, effective, and aligned with organizational requirements. Qualifications - Minimum of five (5) years of Department of Defense (DoD) experience within the last ten (10) years supporting and managing large, complex programs utilizing Oracle Federal Financials. - Minimum of seven (7) years of experience providing direct support for Defense Agencies Initiative (DAI) financial and accounting operations. - Demonstrated experience leading teams in a helpdesk, customer support, program management, or service delivery environment. - Experience managing support operations for enterprise financial management systems. - Strong analytical, organizational, problem-solving, and decision-making skills. - Excellent written and verbal communication skills. - Proficiency with Microsoft Office applications, reporting tools, and collaboration platforms. Requirements - Experience serving as a project lead, team lead, program lead, or equivalent leadership role. - Agile certification or experience working in Agile project environments. - Experience supporting DAI modules including: - Budget to Report (B2R) - Cost Accounting - Procure to Pay (P2P) - Oracle Time and Labor (OTL) - Oracle Analytics Server (OAS) - Order to Cash (O2C) - Experience supporting Department of Defense financial management operations. - Experience developing performance metrics, dashboards, and executive reports. - Knowledge of AI-powered tools, automation technologies, and process improvement methodologies. - Minimum of one (1) year of experience utilizing AI tools and integration technologies. - Experience implementing or supporting Robotic Process Automation (RPA) solutions. Education Requirement(s) - Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, Management, or a related field. Security Requirement(s) - Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements. Company Description Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work. - Strategic Planning - Cost Estimating - Budget Programming and Justification - Budget Execution - Acquisition Management - Financial Systems Support & Integration
Role Description We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally. - First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed. - Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step. - Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions. - Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs. - Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time. - Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership. Qualifications - 4+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. - Strong Customer Service Orientation: Communicate patiently and clearly with students and parents, especially in stressful moments. - Clear Written Communication: Ability to write warm, precise, and easy-to-follow support responses. - Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook. - Weekend Availability: Willing and able to work a schedule that includes weekend coverage. - AI Forward: Familiarity with AI tools such as Perplexity Computer is a plus. - Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone. - Location: Remote (U.S. only). U.S. work authorization required. Bonus Points - K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting. - Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform. - Bilingual (English/Spanish): Ability to support Spanish-speaking families. - Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.
• Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business. • Lead and manage day-to-day IT operations, including support services and system administrators • Create, run, and manage operational processes to allow the IT team to scale • Formulate, articulate, and socialize a strong vision for growth of the IT function • Own IT information systems including Google Workspaces • Assist team in managing MacOS, ChromeOS, and Windows endpoints • Supervise and mentor direct reports • Define operational metrics for your teams and hold individuals accountable to those goals • Lead large-scale IT projects and hold direct reports responsible for project delivery • Create and implement a unified customer communications strategy, including SMS, call center, email • Manage onboarding and offboarding, including rolling out zero-touch laptop deployments • Negotiate vendor contracts and renewals. Own key vendor relationships. • Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras • Handle AV for large company events • Create and maintain key partnerships with global stakeholders • Expand support to a 12x5 model • Consolidate management of business information systems from non-technical departments • Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements • Travel internationally twice a year
Role Description The Helpdesk provides phone and email support, advice, and guidance to frontline agents and other company employees. The Helpdesk seeks out solutions using published material, judgment, and, when necessary, by channeling complex problems to the appropriate subject matter experts. The Helpdesk offers support in many areas, including (but not limited to) the following: - Amadeus PSS commands - Reservations and Check-In procedures - Company policies (e.g. pet transport, UNAM, etc.) - Security Policies (e.g. firearms transport, FAM travel, Secure Flight, etc.) - FLIFO, World Tracer and other technology tools - IT Support (e.g. website access, email, printer & general computer issues) - Revenue Integrity (TTY, Dupe bookings, etc.) The Helpdesk is expected to log and document all help requests. In addition, Helpdesk agents will be trained regularly in related areas in order to offer the best support to company employees. Qualifications - Excellent Amadeus PSS skills - Station or Reservations background with a strong knowledge of company procedures, Cape Air philosophy, and the customer experience - Understanding of airport functions (e.g. FLIFO, World Tracer), security, the Cessna 402, Britten Norman Islander, and Tecnam P2012 - Proficient technology/computer skills - Excellent oral and written communication skills - Able to learn and master new skills quickly - Well organized and able to prioritize workload - Able to quickly reference source material to answer questions - Able to stay focused and calm in all situations - Able to communicate effectively with employees in all situations, including those where employee is under stress or in a time-sensitive situation - Demonstrated ability to assist peers - Patient, enthusiastic and positive attitude - Demonstrates the values of our mission and vision: kindness, respect, teamwork and the spirit of MOCHAHAGoTDI! Requirements - Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person - Maintain proficiency with the responsibilities of reservations and airport agents - Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels - Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system - Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process - As time allows, review PNRs to ensure passengers are check-in ready - Assist with maintaining the department’s reference materials - Reinforce training when assisting employees - Support and encourage frontline agents to prevent customer service failures - Participate in additional/regular training sessions to maintain subject matter knowledge - Additional duties assigned
Role Description Define and champion technology architecture strategy in partnership with Enterprise Architecture, ensuring alignment with business goals and IT objectives. - Act as a thought leader in identifying emerging technologies and innovative approaches that drive competitive advantage and organizational transformation. - Collaborate with executive leadership to establish architecture principles, standards, and governance frameworks to guide IT initiatives. - Lead the design and development of enterprise-wide architecture, ensuring solutions are functional, scalable, secure, and cost-effective. - Solve the most complex architectural challenges, including those in troubled projects or critical domains, delivering outcomes that are on time and on budget. - Develop reusable architectural patterns and frameworks to accelerate delivery and improve consistency across the organization. - Ensure architectural designs meet current and future business needs while optimizing technical performance. - Drive innovation by evaluating and implementing advanced technologies such as cloud-native architecture, AI, machine learning, and data analytics platforms. - Establish proactive monitoring and synthetic testing practices to ensure system reliability and performance. - Identify opportunities to reduce technical debt and improve operational efficiency through modern architecture practices. - Partner with cross-functional teams, including solution architects, engineering, and business stakeholders, to deliver high-impact solutions. - Act as a mentor and advisor to architects and technical leaders, fostering a culture of continuous learning and excellence. - Represent CareSource in architecture-related discussions with external vendors and partners, ensuring alignment with strategic goals. - Ensure architectural designs adhere to regulatory requirements, including HIPAA, FISMA, and other applicable standards. - Collaborate with security and compliance teams to embed robust security and privacy practices into all architectural designs. - Co-lead with Enterprise Architecture, all architecture review boards and enablement committees to drive governance and strategic alignment across IT initiatives. Qualifications - Bachelor's degree in Computer Science, Information Systems, Information Technology, related field, or foreign degree equivalent. Requirements - Ten (10) years of progressively responsible experience as a Software Developer, Application Architect, Software Engineer, Solution Architect, or related occupation, working on application performance improvement and software architecture design. - At least 5 of these years must include leveraging Angular, Spring, Mongo, and Kafka to collaborate with high level executives on complex enterprise problems to find architecture solutions. Benefits - Candidate may work remotely from anywhere in the United States. - Compensation Range: $162,600.00 - $284,700.00. - In addition to base compensation, you may qualify for a bonus tied to company and individual performance. - We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. - Compensation Type: Salary. Company Description This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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Azure, Cloud, Cyber Security, ITSM, MacOS
