This page tracks remote it support openings that are location-eligible for Arizona.
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• Own escalated Tier 2 technical cases across networking, firewall configuration, hardware troubleshooting, player setup, connectivity failures, and platform-level issues • Diagnose root cause through systematic troubleshooting and isolation techniques in complex customer environments • Escalate issues to Product and Engineering with clear reproduction steps, technical context, impact assessment, and supporting data • Identify recurring hardware or platform failure patterns and proactively surface trends and recommendations • Maintain clear, proactive communication with customers and internal stakeholders on status, timelines, and resolution paths • Meet SLA commitments for escalated tickets while proactively identifying and escalating risks • Participate in on-call rotation and provide occasional after-hours or weekend coverage for enterprise escalations • Serve as a technical resource for enterprise and high-touch accounts with complex or customized environments • Support pilot and trial customers through technical validation, troubleshooting, and implementation guidance • Partner on the rollout, optimization, and administration of Zendesk AI Co-Pilot and related support tooling • Improve workflows related to intelligent triage, agent assist, automation, self-service, and support data hygiene • Build and maintain internal troubleshooting guides, escalation procedures, and operational playbooks • Author and improve Help Center content focused on high-volume technical issues • Analyze escalation trends, technical themes, and failure patterns to identify product and operational improvement opportunities.
• Support and administer core enterprise environments and services, including Microsoft 365, Entra ID (Azure AD), Microsoft Defender, and endpoint services; administer and configure Salesforce (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); • Own the relationship and day-to-day operations with a third-party IT support provider delivering Tier 1–3 coverage; set expectations, coordinate priorities, and ensure consistent user experience • Manage escalations from the support provider: triage high-impact issues, provide technical direction, coordinate cross-functional resolution (IT/Security/Vendors), and communicate status to stakeholders • Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), lead weekly/monthly service reviews, and drive continuous improvement and root-cause reduction • Enable and support approved AI tools for employees (e.g., Microsoft 365 Copilot): onboarding, troubleshooting, license/entitlement coordination, and end-user guidance • Partner with Security/Compliance to apply responsible AI practices: access controls, data protection, approved-use guidance, and basic prompt-safety standards for internal support content • Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/office hours to improve adoption and reduce repeat tickets • Resolve escalated incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence • Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems • Configure MS System Center Config Manager for operating system deployment and software distribution • Administer, image, and troubleshoot Windows and Mac endpoints using Intune and Endpoint Manager • Accurately maintain asset inventory and adhere to asset management policies and procedures • Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution • Oversee the support intake channels (case management system, email, chat) with the third-party team; ensure proper triage, routing, and timely escalation for users with varying levels of proficiency • Analyze Salesforce usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency • Provide outstanding customer service via remote support channels and tools (e.g., Teams screen share/remote assistance), partnering with the third-party provider for any required hands-on support
• Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them. • Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning • Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot • Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical) • Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend • Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees • Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently • Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms • Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates
• Lead day-to-day IT helpdesk operations and supervise support team performance • Manage and prioritize ticket queues to ensure timely resolution and SLA adherence • Serve as the escalation point for complex technical issues (Tier 2/3 support) • Coach, mentor, and develop helpdesk team members • Support hiring, onboarding, and training of new IT staff • Provide IT support for a fully remote workforce, including onboarding and offboarding • Troubleshoot issues across devices, networks, and SaaS applications • Administer and support core systems, including Google Workspace and other SaaS tools • Manage endpoint environments across Windows and macOS, including MDM platforms • Improve helpdesk workflows, automation, and overall operational efficiency • Maintain clear documentation and contribute to a scalable knowledge base • Deliver a high-quality support experience through clear communication and user-focused service
We empower students & institutions to create meaningful connections to achieve their goals.
• Help answer end-user questions by supporting phone calls, chats, and web inquires • Serve as a go-to resource for clients and end-users needing technical assistance via phone, chat, or email • Aim to resolve issues on the first interaction, while clearly and professionally guiding clients through their options • Take ownership of assigned client accounts by managing and resolving issues from start to finish • Accurately document interactions and solutions in the ticketing system • Use the knowledge base to research and find the best solutions for client need • Escalate complex or unclear issues—and any outdated knowledge base content—to a supervisor • Represent the company positively by building strong, professional relationships with clients • Continuously learn and grow by participating in training programs to support a variety of clients • Deliver fast, accurate, and friendly solutions that create a great client experience • Install, maintain, and troubleshoot computers, printers, phones, and other equipment • Diagnose and resolve hardware and software issues • Complete software installations and updates • Build strong, collaborative relationships across teams and departments
• Provides high-level architectural expertise to managers and technical staff • Develops architectural products and deliverables for the enterprise and operational business lines • Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development • Sets functional and technical standards for the effective management of IT and Operations • Advises of feasibility of potential future projects to management • Research the API capabilities, specifically with respect to ServiceNow and SAP • Demonstrate the successful testing of data exchanges between the EA repository and ServiceNow through the use of the respective software APIs
Founded in 1990, World Wide Technology (WWT) is a global systems integrator with $13.4 billion in annual revenue that provides digital strategy, innovative technology and supply chain solutions to large public and private organizations.
Role Description We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics. In the Team Lead role, you will: - Lead a team of six Analysts and Developers. - Manage relationships with system integrators and external partners. - Oversee platform delivery. - Partner closely with the Product team to support priority initiatives as needs arise. This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers. As a member of our leadership team, you will: - Provide leadership and promote WWT Core Values and best practices. - Grow and develop members of your team through regular 1-on-1s, coaching, and recognition. - Provide input into team members’ compensation, hire/performance improvement decisions, and promotions. - Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement. - Escalate and remove impediments from the teams to help them be as effective as possible. - Work with the team to provide innovative IT solutions to business challenges that align with the product strategy. - Help with the ongoing development and support of existing business processes. - Facilitate trainings for team members on the tools and project functionalities. - Participate in the design of complex solutions. - Maintain our PSA platform to foster excellent end-user experience. - Provide functional and technical leadership while promoting best practices and direction to team members. - Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards. - Manage training budget and provide input to staffing decisions for the team. - Determine and act upon staffing needs of the team in collaboration with other leaders. - Manage relationships with vendors (3rd party vendors, staffing vendors). - Incorporate business feedback into strategic planning and drive towards increased predictability of delivery. - Prepare and deliver informal and formal presentations to the team, department, other IT teams, and business partners. - Inspire lasting relationships with team members, leaders, and customers; building trust through proven results and added value. - Think beyond the day-to-day, talk about possibilities, create milestones and goals to gather support for team vision. - Effectively cope with ambiguity and change, fostering an environment of creativity and innovation. Qualifications - Bachelors, Masters, or MBA degree preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree. - Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials, or have worked in a Project Portfolio Management Platform before. - Minimum of 2-5 years prior experience and passion for managing and developing people through coaching, mentoring, and servant leadership. - Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. - Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred. - Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities. - Experience in design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. - Utilize AGILE processes, methodologies, and practices. - Previous experience managing project initiatives across multiple IT and business organizations. Requirements - Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.
Role Description IT Audit Associates play an integral part in the audit work performed by the Firm and will work on all aspects of an audit, from planning to execution and completion. This work will include tests or procedures performed under general supervision that allow the Firm to collect sufficient evidence to assess whether the clients are up to date with the latest international organization reporting standards. You will help to ensure the completion of fieldwork related to client engagements including: - System and Organization Controls (SOC) audits - IT General Controls support - HITRUST Cyber Security Framework - Cyber security Assessments - ISO Assessments - Sarbanes-Oxley - Internal Audits - Agreed Upon Procedures engagements You will also interact with clients to identify and resolve audit issues. The breakdown of your work will be: - 70% project work - 15% client facing - 10% internal meetings - 5% continued learning Qualifications - Current enrollment in a bachelor's or master’s program in business, accounting, finance, management information systems, computer science or equivalent - Dual degree in Accounting and Information Systems preferred - Plan to complete 150 semester/225 quarter unit requirement for CPA licensure eligibility between December 2026 – August 2027 strongly preferred Requirements - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Benefits - Medical, dental, vision - Generous PTO plan and paid sick time - Flexible work arrangements - 401K with Profit Sharing - Wellness program - Generous parental leave - 11 paid holidays
General Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, Ge
Role Description We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. As a task lead supporting Federal Energy Regulatory Commission (FERC), a typical day will include: - Answer and respond to customers' requests via phone and email - Identify, research, and resolve customer issues - Provide accurate and timely ticket documentation - Meet and exceed required metrics and Service Level Agreements (SLAs) - Provide timely updates and follow up to customers - Escalate to internal representatives or system support specialists when appropriate - Identify and appropriately communicate recurring problems - Evaluate and prioritize customer problems and complaints - Comply with documented regulations, processes, and procedures - Other responsibilities as may be required by management Qualifications - Bachelor’s Degree - 1+ year experience in help desk/call center environment - Excellent oral and written communication skills - Strong problem-solving skills - Team player with a strong commitment to customer satisfaction Requirements - Computer Hardware - IT Customer Support - Service Level Agreement (SLA) - ServiceNow Platform - Written Communication Benefits - Variety of medical plan options, some with Health Savings Accounts - Dental plan options - Vision plan - 401(k) plan with company match - Full flex work weeks where possible - Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
Role Description We are seeking a dynamic and experienced Help Desk Manager to lead our Business Operations Services Center (BOSC) Help Desk operations. This role will be pivotal in managing the daily operations and stakeholder relationships, leading staff development opportunities, and driving continuous innovation to deliver an exceptional customer experience. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Key Performance Indicators (KPIs) and driving the program forward through strategic insight and proactive management. Qualifications - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s Degree in a related field is required. - Minimum of eight (8) years’ experience working in Medicare programs preferred. - Dynamic leader that has successfully managed a Help Desk team of 100+. - Experience leading a progressive help desk to bring a fresh set of ideas for improvement while leading a large team with potential to scale the program. - Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. - Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. - Experience with continuous improvement methodologies and commitment to driving process optimization. - Proficiency with tools such as SNOW/CXOne/JIRA/Confluence. Requirements - Lead and manage the Help Desk team, including recruitment, onboarding, training, professional development, and performance evaluation. - Design, implement, and continuously improve help desk procedures, standards, and best practices to ensure high-quality support services. - Ensure timely resolution or appropriate escalation of all support inquiries related to supported applications and systems. - Monitor and manage ticket queues, prioritize escalations, and ensure adherence to established service level agreements (SLAs). - Analyze historical data and forecast trends to provide data-driven insights and recommendations for continuous improvement. - Oversee the creation, maintenance, and enhancement of knowledge base content to support efficient issue resolution. - Communicate effectively with internal and external stakeholders, ensuring inquiries and concerns are addressed promptly and thoroughly. - Collaborate with internal program teams to support the implementation of new technologies, tools, and procedures. - Ensure compliance with organizational policies, procedures, and operational standards. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career as we grow. - A culture that fosters inclusion and opportunity for all. Public Trust Clearance This role will require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
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MacOS, ServiceNow, IoT, TCP/IP, Azure, DNS
