• Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels. • Contributing to the analysis, research, and resolution of complex technical issues. • Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs. • Ensuring accurate and secure inventory management practices are followed to ensure compliance. • Managing and collaborating with engineering teams on small projects and technical innovations. • Providing actionable and in-the-moment feedback to your teammates to improve our quality of service delivered

Requisition Number: 2367132 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Principal Technology Project / Program Manager provides enterprise-level delivery and people leadership for complex IT Support Services (ITSS) initiatives. This role is accountable for program outcomes, operational readiness, and team performance, ensuring technology changes are delivered in a manner that is supportable, scalable, and sustainable. In addition to leading large, cross-portfolio programs, this role directly manages and develops project and program management talent, sets delivery standards, and builds scalable enablement capability across ITSS. The role operates with a high degree of autonomy, influencing Director and VP-level stakeholders while shaping both what we deliver and how we deliver it. Primary Responsibilities: - Program & Portfolio Leadership - Lead large scale, highly complex programs spanning multiple projects, operational domains, and business partners, often with enterprise or clinical impact - Define program strategy, operating model, success metrics, and delivery approach - Establish and govern cross-initiative dependencies, ensuring alignment to Optum priorities and Project management standards - Operational Readiness & Enablement Strategy - Own ITSS operational readiness strategy for new and changing technologies, ensuring consistent service introduction and supportability outcomes - Serve as a principal decision authority for readiness, risk acceptance, and launch sequencing - Influence upstream designs to embed support, sustainability, and customer experience from inception - People & Team Management - Provide direct people leadership for Project Managers, Senior Project Managers, and/or Consultants within ITSS Enablement - Set clear performance expectations, delivery standards, and role clarity aligned to TPM capability models - Coach, mentor, and develop team members, supporting career progression, skill growth, and promotion readiness - Allocate work strategically across the team, balancing capacity, capability, and development needs - Conduct performance management activities, including: - Goal setting and alignment - Ongoing feedback and coaching - Performance and talent reviews - Build a high-performing, accountable delivery culture emphasizing ownership, operational rigor, and outcomes - Serve as a role model for Optum leadership behaviors, inclusion, and cross-team collaboration - Executive & Cross-Functional Influence - Act as a trusted advisor to Directors, VPs, and senior leaders across Technology, Operations, and Clinical partners - Lead executive-level discussions to resolve delivery risk, resource conflicts, and prioritization - Represent ITSS Enablement in enterprise forums, advocating for frontline support, end-user experience, and operational excellence - Governance, Risk & Financial Stewardship - Own program-level governance, RAID management, and escalation models - Proactively identify and mitigate operational, technical, and organizational risk - Manage resource planning and financial considerations across programs to ensure delivery efficiency and value realization - Capability Building & Organizational Maturity - Establish and refine delivery frameworks, playbooks, and enablement assets to scale ITSS performance - Drive standardization and continuous improvement across processes, tools, and delivery practices - Influence TPM maturity beyond ITSS, contributing to broader Optum delivery excellence - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree or equivalent experience - 8+ years of progressive technology project and/or program management experience - Demonstrated people management experience, including performance management and coaching - Experience operating effectively in highly matrixed, enterprise environments - Proven success leading large, complex, cross-functional programs Preferred Qualifications: - Leadership experience within IT Support Services (ITSS), End User Support, or Service Enablement - Experience in healthcare, clinical, or regulated environments - Experience building or scaling delivery teams or organizational capability - Proven solid grounding in operational readiness, service introduction, or ITIL concepts - Proven senior-level stakeholder engagement and influence experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Senior Project Manager, IT, Product & Portfolio Center Remote Atlanta, Georgia Nashville, Tennessee Miami, Florida Raleigh, North Carolina San Antonio, Texas Tampa, Florida Full time At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.  The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. This is a fully remote position and can be located anywhere within the U.S. The Sr. Project Manager, IT, Product & Portfolio Center, provides leadership for large-scale, complex, and enterprise-critical technology initiatives that support the American Cancer Society’s mission and strategic goals. This role partners with business and IT leaders to deliver outcomes that drive efficiency, modernization, value, and innovation. The Sr. Project Manager provides mentorship to other project managers, contributes to continuous improvement of ACS’s project delivery framework, and ensures that projects are delivered with excellence and stakeholder alignment. ESSENTIAL FUNCTIONS:   - Leads the planning, execution, and delivery of large, complex IT projects or programs, ensuring alignment to scope, budget, timeline, and strategic priorities, while applying project management best practices and adapting project management methods and tools suited to the project’s needs. 40%  - Facilitates cross-functional collaboration with IT, business leadership & stakeholders, and vendors to define requirements, manage dependencies, and resolve issues. 15%  - Partners with executives, business sponsors, and IT leadership to define scope, prioritize work and manage program or cross project dependencies. 10%  - Develops and maintains project artifacts (charters, schedules, risk logs, status reports, change requests) to support governance and stakeholder communication. 10%  - Manages project resources, assignments, and capacity to ensure effective utilization and alignment with priorities. 10%  - Identifies and escalates risks, issues, and changes to project leadership and governance bodies. 10%  - Provides leadership, guidance, and mentoring to project managers and cross-functional teams to strengthen ACS project management capabilities. 5%  EXPERIENCE/QUALIFICATIONS:   - Minimum Degree Required: ​Bachelor's Degree​  in Information Technology, Business Administration, or related field.  - Preferred Degree: ​Master's Degree​ in relevant discipline  - Certificate(s) or License(s): PMP required; Agile/Scrum certification a plus.  - Years of experience: 7-10 years of technology project management expertise  KNOWLEDGE, SKILLS, AND ABILITY:  - Expertise in enterprise project/program management and governance practices.  - Strong leadership and executive presence, with the ability to influence across all levels of the organization.  - Advanced knowledge of project management frameworks (Waterfall, Agile, hybrid).  - Advanced skills in stakeholder management and communication, robust risk management, and change management.  - Ability to manage multiple project programs or initiatives in a fast-paced environment.  - Proficiency with project management tools (Planview, MS Project, Jira, ADO, or equivalent).  - Advanced problem-solving and critical thinking skills.  - Demonstrated ability to manage multimillion-dollar budgets (forecasting, cost-tracking, and variance analysis) and vendor contracts.  - Ability to coach, mentor, and elevate project management capabilities across teams.  - Proven ability to foster trusting, collaborative relationships with business and IT leaders while holding teams accountable for commitments and outcomes.  TRAVEL REQUIREMENTS:   - Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.  PHYSICAL REQUIREMENTS:   - Frequent sitting and use of computer equipment  - Occasional standing, walking, bending, and lifting materials up to 10 lbs.  - Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.  The starting rate is $100,000 to $110,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

• Manage assigned pursuits of moderate complexity from kickoff through submission. • Contribute pursuit-specific inputs to go/no-go evaluations, including compliance assessment, schedule feasibility, and resource considerations. • Develop and write substantive proposal content, including qualifications, project narratives, executive summary inputs, and resumes, with guidance from senior staff. • Establish and manage pursuit schedules, coordinating internal contributors and subconsultants. • Conduct compliance reviews on assigned content to confirm adherence to RFQ and RFP requirements. • Maintain Salesforce opportunity records for assigned pursuits, including revenue values, stage progression, and outcome documentation. • Ensure resumes and project sheets sourced from Flowcase are current and aligned with pursuit messaging. • Develop content and materials for client presentations and interviews on assigned pursuits. • Support interview preparation including coaching sessions, mock interviews, and slide development under the direction of senior staff. • Provide guidance and quality review to Pursuit Coordinators on assigned work. • Support Pursuit Managers and Senior Pursuit Managers on larger pursuits as a section lead or content contributor.