Customer Support Remote Jobs in Pennsylvania (US)

AmeriGas was founded in 1959 as a propane supplier. With over 1.3 million customers, AmeriGas has services in nearly 50 states. Headquartered in King of Prussia

Customer Support2 hours ago

View details: Customer Care Representative I - Bilingual

Customer Care Representative I - Bilingual Location: Wilkes-Barre, PA, US, 18711 Job Description: Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29557 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. The ability to understand and communicate effectively orally and in writing in both English and Spanish is required for the effective performance of this position. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Bilingual Customer Care Representative – Start rate of $20.00 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! *Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time: - Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics. - Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs. - Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements. - Compliance with all applicable Company policies and procedures. Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Pennsylvania

$0 / hour

Customer Care Representative I - Bilingual

AmeriGas was founded in 1959 as a propane supplier. With over 1.3 million customers, AmeriGas has services in nearly 50 states. Headquartered in King of Prussia

Customer Support2 hours ago

View details: Customer Care Representative I - Bilingual

Job Description: Customer Care Representative I - Bilingual Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29555 Location: Denver, PA, US, 17517 Description: At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. The ability to understand and communicate effectively orally and in writing in both English and Spanish is required for the effective performance of this position. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Bilingual Customer Care Representative – Start rate of $20.00 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! *Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time: - Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics. - Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs. - Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements. - Compliance with all applicable Company policies and procedures. - Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. - Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. - Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Lancaster

Pennsylvania

$0 / hour

Customer Care Representative I

AmeriGas was founded in 1959 as a propane supplier. With over 1.3 million customers, AmeriGas has services in nearly 50 states. Headquartered in King of Prussia

Customer Support2 hours ago

View details: Customer Care Representative I

Handle customer calls professionally, ensuring accurate information delivery while adhering to policies. Participate in training, assist with onboarding, and complete assignments timely to enhance service quality and operational efficiency.

Pennsylvania

Customer Care Representative I

AmeriGas was founded in 1959 as a propane supplier. With over 1.3 million customers, AmeriGas has services in nearly 50 states. Headquartered in King of Prussia

Customer Support2 hours ago

View details: Customer Care Representative I

Customer Care Representative I Location: Wilkes-Barre, PA, US Job Description: Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29552 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Customer Care Representative – Start rate of $19.38 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Pennsylvania

$0 / hour

Grey Street Consulting LLC

Grants Management Support

Customer Support8 hours ago

Contract Remote Mid LevelTeam 11-50

Role Description Grey Street Consulting, LLC (Grey Street) is seeking to hire a Grants Management Support to support our prospective client within the Institute of Museum and Library Services. IMLS is located in Washington, DC and this position is to be performed remotely. This position is contingent upon award. The Contractor shall provide administrative grants management support to IMLS for all phases of the grant lifecycle. Work shall be performed within eGMS and consistent with applicable laws, regulations, IMLS procedural guidance, and federal grants management standards. The Contractor shall provide technical, analytical, and administrative support but shall not perform inherently governmental functions. The Contractor shall perform tasks that support the entire grant lifecycle, including: - Pre-Award Support - Conduct administrative completeness checks for applications. - Prepare draft eligibility analyses (final determinations by federal staff). - Enter and validate application data within eGMS. - Review required documentation (e.g., strategic plans, attachments, budgets). - Recommend potential peer reviewers and assemble draft panel configurations. - Set up panels in eGMS with reviewers and applications. - Troubleshoot reviewer issues, including by phone and e-mail. - Prepare panel support materials. - Use OMS First Check and Final Check tools to offer eligibility, completeness, and budget analyses. - Draft project descriptions. - Prepare and manipulate files for upload. - Award Processing Support - Prepare data and visualizations for decision making. - Prepare funding recommendation spreadsheets. - Conduct pre-award budget checks. - Post-Award Monitoring Support - Review all assigned performance reports (interim and final) and document administrative findings. - Identify issues, risks, or non-compliance indicators; prepare draft recommendations for federal review. - Prepare administrative correspondence templates for grantee outreach. - Track grantee reporting compliance and conduct outreach on overdue submissions. - Maintain a monitoring log documenting issues identified, status, and supporting actions. - Administrative Change Request Support - Review and process administrative personnel change requests. - eGMS Data Management and Analysis - Enter, update, and validate structured data fields in eGMS. - Identify data anomalies and recommend corrections. - Prepare datasets and reports as requested for internal tracking. - Grants to States Reporting and Five-year Cycle Support - Log received reports, evaluations, and plans in tracking spreadsheets. - Update report statuses and upload related material in eGMS. - Prepare evaluations and plans for 508-compliant web posting. Qualifications - At least two years of experience processing applications and monitoring grant awards for a federal government agency pursuant to 2 CFR 200. - Familiarity with museum and/or library functions based on the grant program assigned. - Detail-oriented and able to work independently following initial orientation to the work. - Experience in being trained and working remotely. - Ability to adhere to deadlines, and plan and process work accurately. - Knowledge of grant making in government organizations. - Ability to understand agency policies, procedures, guidelines, and regulations, and follow IMLS instructions. - Bachelor’s degree preferred in museum studies, library studies, and/or in a discipline relating to the arts, the humanities, or the sciences. - Excellent proficiency in written and spoken English. - Experience in communicating in writing and verbally about data-oriented issues. - At least 6 months of experience using eGMS at contract award through first three months. - Experience with an electronic grant management system after the first three months of contract performance. - Highly proficient in Microsoft Office 360 including OneDrive, Excel, and Teams. - Highly proficient in Adobe Acrobat Pro and experience with complex proprietary relational databases. - Excellent data entry skills and ability to handle and manipulate Adobe PDFs. Requirements - Operate a PC and phone in an office environment. - Work in a primarily sedentary position. - Perform some bending, light lifting, and carrying of equipment may be required. - Any additional office equipment that is required by the position. Benefits - Comprehensive medical, dental, and 401k with a guaranteed match.

View details: Grants Management Support

United States

View details: Customer Service Representative

Customer Service Representative

Hanger, Inc.

Empowering Human Potential

Customer Support10 hours ago

Full Time Remote Mid LevelTeam 5,001-10,000Since 1861H1B No Sponsor

Company Site LinkedIn

• Responsible for delivering high-quality, efficient customer service through daily engagement • Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route • Inventory, deliver and maintain product PAR levels in each location on a set route schedule • Respond promptly and professionally to customer inquiries and service requests • Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate • Support new closet openings, including onsite setup, in coordination with the Operations Manager • Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area • Other duties as assigned

United States

View details: Application Support Specialist – EMEA

Application Support Specialist – EMEA

Outforce

The future force of global offshore recruitment & outsourcing

Customer Support18 hours ago

Full Time Remote SeniorTeam 201-500H1B Sponsor

Company Site LinkedIn

• Provide day-to-day support for customers using WCM and HHQ products • Deliver a high-quality customer experience through professional and responsive communication with quick resolution • Troubleshoot product issues across multiple workflows and product lines • Respond to customer inquiries clearly, professionally, and empathetically in written English • Investigate, reproduce, and document software bugs • Submit detailed bug tickets and product enhancement requests to internal teams • Identify when issues require escalation to onshore support, product, or engineering teams • Maintain accurate records of customer interactions and issue resolution • Collaborate with cross-functional teams to ensure timely customer outcomes

United States

View details: Global CRM Lead

Global CRM Lead

Decision Foundry

A Global, Salesforce Marketing Cloud Implementation Partner.

Customer Support19 hours ago

Full Time Remote LeadTeam 201-500H1B No Sponsor

Company Site LinkedIn

Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Responsibilities - Global Salesforce CRM Leadership & Optimization - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. Requirements - International Travel: 15% - Work Model – Remote - North America - Employment Type - Full-time - Salary - $140,000- $190,000 USD Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

United States + 1 more

$140K - $190K / year

Full Time Remote Mid Level

Customer Support Agent

Jobhire

Customer Support21 hours ago

Role Description As JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience. We’re expanding our Customer Support function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue. - Proactively engage users via chat and calls during onboarding and early usage; - Reach out to users showing low activity or early churn signals and help them get back on track; - Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation; - Help users understand what can be improved to get better results, using clear and empathetic communication; - Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; - Share user feedback and recurring patterns with Product to improve the overall customer experience. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% Qualifications - 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers; - Fluent/Native English and Russian; - Ability to work 40 hours per week in the USA time zone; - Comfortable working proactively, not waiting for tickets; - Strong persuasion, negotiation, and objection-handling skills; - Data-driven mindset: you care about conversion, retention, and unit economics; - Comfortable working with daily targets, funnels, and KPIs; - High-speed internet connection (VPN-free). Benefits - Remote work - work/life balance. - Competitive package ($12000-18000). - Paid 38 days Off (vacation + local holidays) and sick leave.

View details: Customer Support Agent

USA Timezones

$12K - $18K / year

View details: Customer Service Manager

Customer Service Manager

Hightower Construction

Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is known for our exceptional commitment to quality, safety, and long-term client relationships. We specialize in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina.

Customer Support21 hours ago

Full Time Remote Lead

Role Description As a Customer Service Manager at Hightower Construction, you will play a pivotal role in ensuring outstanding client satisfaction by managing customer service operations, addressing client concerns promptly and professionally, and fostering strong, lasting relationships. This position requires a proactive individual who can work collaboratively with internal teams and clients to maintain high standards of service excellence while supporting the overall business objectives. - Manage and oversee all customer service activities to ensure high levels of client satisfaction. - Serve as the primary point of contact for clients regarding project updates, inquiries, and issue resolution. - Coordinate with project managers, field teams, and other departments to address customer needs and concerns promptly. - Develop and implement customer service policies and procedures aligned with company standards. - Monitor customer feedback and conduct regular surveys to identify areas for improvement. - Train, mentor, and supervise customer service staff to maintain consistent service quality. - Prepare reports on customer service performance metrics and present findings to senior management. - Collaborate with the sales and marketing teams to enhance client engagement strategies. Qualifications - Bachelor’s degree in Business Administration, Construction Management, or a related field preferred. - Minimum of 5 years’ experience in customer service management, preferably within the construction industry. - Strong knowledge of construction project workflows and terminology. - Excellent communication, interpersonal, and conflict resolution skills. - Demonstrated ability to lead and motivate a customer service team. - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. - Highly organized with strong problem-solving abilities and attention to detail. - Ability to work collaboratively in a fast-paced, deadline-driven environment. - Commitment to upholding the company’s values of quality, safety, and client satisfaction. Benefits - Fully Remote Work Environment - Competitive Weekly or Bi-Weekly Compensation - Paid Training and Professional Development - Flexible Work Schedule - Health, Dental & Vision Insurance - 401(k) Retirement Savings Plan - Paid Time Off (PTO) & Company Holidays - Performance-Based Bonuses and Incentives - Career Advancement Opportunities - Company-Sponsored Equipment and Software Company Description Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is known for our exceptional commitment to quality, safety, and long-term client relationships. We specialize in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina.

United States