• Serve as the primary point of contact for members by handling inbound phone calls throughout your scheduled shift. • Provide timely support via email, SMS, and other messaging channels during periods between calls. • Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce experience with empathy and professionalism. • Educate members on Lifeforce products, diagnostics, supplements, medications, memberships, and services. • Resolve member concerns accurately and efficiently while taking ownership through to resolution. • Confidently de-escalate challenging situations and provide thoughtful solutions that build trust. • Navigate multiple systems simultaneously while documenting member interactions accurately in real time. • Collaborate closely with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences. • Stay current on evolving products, workflows, and internal processes through ongoing training. • Identify recurring member trends and share feedback that helps improve the member experience. • Consistently meet or exceed performance expectations related to quality, productivity, responsiveness, customer satisfaction, and phone availability. • Support occasional overtime as business needs require to help maintain service levels.

• Coordinate support between our client and Nomagic team • Assist customers with issue resolution in a timely manner • Create documentation and train local teams on how to handle robot operations and maintenance • Deploy improvements to Nomagic software and hardware following instructions from our engineering team • Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc • Suggest improvements on processes, maintenance, and operations according to new learnings and errors • Represent remote team in meetings and other communication

Role Description We are seeking a proactive and organized Customer Support Manager to lead client communications, monitor service quality, and ensure a seamless experience from first interaction through completion. This fully remote role is ideal for someone who thrives in a people-focused environment, can manage multiple moving parts, and takes ownership of delivering high standards of support. The ideal candidate is confident working independently while leveraging structured systems, tools, and mentorship provided to maintain consistency and efficiency across all client touchpoints. - Oversee day-to-day client communications and support workflows - Ensure timely responses, proactive follow-ups, and effective issue resolution - Coordinate scheduling, confirmations, and service details with accuracy - Maintain detailed records and documentation of client interactions - Monitor service quality and identify opportunities for process improvement - Provide professional leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving abilities - Customer service, client management, or support leadership experience preferred (not required) - Ability to multitask and manage priorities in a remote environment - Detail-oriented, dependable, and comfortable with digital tools - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear growth pathway within a collaborative team - Opportunity to build leadership experience in a client-focused environment

Role Description The Customer Service Representative - Assessment Services role works with insurance companies, their applicants, claimants, agents, underwriters, and claims departments in an effort to complete both telephonic and face-to-face assessments. This position also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST. - Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: - Provide telephonic and onsite interview status information - Schedule appointments for telephonic interviews - Collect and disseminate new or updated applicant or claimant information - Coordinate requests for reprints of telephonic and onsite interviews - Hot transfer applicants to complete telephonic interviews - Handle incoming calls from independent contracted nurses and agencies to assign, update status, and collect missing information on underwriting and claims onsite assessments - Understand and work comfortably with all duties, processes, and policies in the Engagement Services Call Center and Assessment Services departments - Demonstrate a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: - Financial, personal, medical, and/or health-history information - Utilize multiple illumifin specific database platforms to input, access, and follow-up on customer information and activity - Provide ongoing, compassionate, and proactive customer support to all Engagement Services customers Qualifications - Must be able to speak French (Canadian Dialect) - High school diploma or GED required - Strong written and verbal communication skills; familiar with business and phone protocols - Excellent organization and detail orientation skills with the ability to meet established deadlines - Proficient with MS Windows environment, including MS Word - Reliable, trustworthy, and maintains appropriate organizational confidentiality - Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment Requirements - The base pay for this position is starting at $17/hour depending on experience and qualifications Company Description illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.